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  • Servicio Nacional de Aprendizaje Sena Tegnologia en Gestion Logistica

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    Edwin Andres Arregui
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    The document discusses a mind map activity focused on customer focus. The main objective is to detect customer needs and improve attention to customers to provide good service, as often customer wishes are unknown and service can be poor. It introduces evidence 6, a mind map on customer focus, created by Edwin Andres Arregui Suaza as part of their apprenticeship program.

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    The document discusses a mind map activity focused on customer focus. The main objective is to detect customer needs and improve attention to customers to provide good service, as often customer wishes are unknown and service can be poor. It introduces evidence 6, a mind map on customer focus, created by Edwin Andres Arregui Suaza as part of their apprenticeship program.

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    4 views3 pages

    Servicio Nacional de Aprendizaje Sena Tegnologia en Gestion Logistica

    Uploaded by

    Edwin Andres Arregui
    The document discusses a mind map activity focused on customer focus. The main objective is to detect customer needs and improve attention to customers to provide good service, as often customer wishes are unknown and service can be poor. It introduces evidence 6, a mind map on customer focus, created by Edwin Andres Arregui Suaza as part of their apprenticeship program.

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    © All Rights Reserved
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    of 3

    SERVICIO NACIONAL DE APRENDIZAJE SENA

    TEGNOLOGIA EN GESTION LOGISTICA

    ACTIVIDAD 18 EVIDENCIA 6:

    AA18_EV6_YR: MIND MAP CUSTOMER FOCUS”,

    EDWIN ANDRES ARREGUI SUAZA


    APRENDIZ- FICHA 1852603
    2020
    INTRODUCTIÓN

    Main objective is to detect the needs of customers, how to improve the attention
    to them to provide them with a good service since many times we do not know
    their wishes and suddenly we end up muddying it.
    Evidencia 6: “Mind Map Customer Focus”

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