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Complaint Tracking and Resolution Log

The document contains a log of 23 complaints across various departments. The complaints include issues around non-supply of parts, pricing discrepancies, new product launches, and damaged goods. Each complaint is assigned to a representative for resolution and includes details on escalation levels, status updates, and solution dates where applicable.

Uploaded by

Kumar Manoj
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77 views7 pages

Complaint Tracking and Resolution Log

The document contains a log of 23 complaints across various departments. The complaints include issues around non-supply of parts, pricing discrepancies, new product launches, and damaged goods. Each complaint is assigned to a representative for resolution and includes details on escalation levels, status updates, and solution dates where applicable.

Uploaded by

Kumar Manoj
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd

S No Complaint Detail Dept

1st 2nd 3rd


7/28/2020
Part block For Purchases Gokul
1 Non-Supply Gokul
-IA308583 & IA308584 in discussion with
prod sup
7/29/2020
Overall pricing feedback by
2 Pricing Gokul
rahul Sir to gokul

7/29/2020
Unable to place purchase
3 Non-Supply Impact
order-IA204668

REQUIR ONLY MIRROR ROD 7/29/2020


4 Non-Supply AASY WITH UPPER AND LOWER Gokul
BKT

HEAD LAMP SPRING PRICE 7/30/2020


5 Pricing ALLIGNMENT MB031254 - Gokul
ramesh
7/30/2020
remove supersession of con
6 Non-Supply Hitesh
rod id000337 and supply

8/19/2020
NEED CHILD PART PART
8 Non-Supply NUMBER OF IE302835- Gokul Lokesh
COMPLETE ASSY from gokul to buyer

8/18/2020
11 New-Product Henkel After Market Product Gokul Lokesh
Launch - MOM
from gokul to buyer

8/17/2020
market share losing in clutch
14 Non-Supply disc id330934 Gokul Parag/Hitesh
Gokul to Parag
8/17/2020
Door lock with key - new part Gokul
17 New-Product Gokul
number Part no under
development

20
Escalation level and status
4th 5th 6th 7th 8th 9th 10th
Completed
S No Type of Complaint Detail Escalation 1
1 Packaging Door trim received without packaging VEPDC 7/28/2020
2 Damage IE316226 & IE316227- Headlamps Received with Ritu Madam 8/1/2020
3
4
5
6
7
8
9
10
11
12
13
14
15
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17
18
19
20
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22
23
Escalation 2 Escalation 3 Escalation 4 Escalation 5 Solution Date
S No Type of Complaint Detail To Escalation 1
1 Non-Supply Part block For Purchases -IA308583 & IA308584 Gokul 7/28/2020
2 Pricing Overall pricing feedback by rahul Sir to gokul Gokul 7/29/2020
3 Non-Supply Unable to place purchase order-IA204668 Impact 7/29/2020
4 Non-Supply REQUIR ONLY MIRROR ROD AASY WITH UPPER AND Gokul 7/29/2020
5 Pricing HEAD LAMP SPRING PRICE ALLIGNMENT MB031254 - Gokul 7/30/2020
6 Non-Supply remove supersession of con rod id000337 and supply Hitesh 7/30/2020
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Escalation 2 Escalation 3 Escalation 4 Escalation 5 Solution Date

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