21/8/2020 What to consider when shipping your Owl Internationally - Owl Labs

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What to consider when shipping your Owl

Internationally
We are currently certified to ship the Meeting Owl Pro direct from our website to the US (https://shop.owllabs.com/)
and CA (https://ca-shop.owllabs.com/products/meeting-owl-pro), UK (https://uk-shop.owllabs.com/products/meeting-
owl-pro), and through Amazon US (https://www.amazon.com/Meeting-Owl-Pro-Conference-
Automatic/dp/B07WNK4PHW). Amazon DE (https://www.amazon.de/Meeting-Owl-Pro-automatischer-
Lautsprecherfokus/dp/B089MH2WQ2), Amazon FR (https://www.amazon.fr/Meeting-Owl-Pro-automatischer-
Lautsprecherfokus/dp/B089MH2WQ2), Amazon IT (https://www.amazon.it/Meeting-Owl-Pro-intelligente-
altoparlante/dp/B089MH2WQ2), Amazon ES (https://www.amazon.es/Meeting-Owl-Pro-videoconferencia-
inteligentes/dp/B089MH2WQ2), Amazon UK (https://www.amazon.co.uk/Meeting-Owl-Pro-Conference-
Microphone/dp/B089MH2WQ2), Amazon NL (https://www.amazon.nl/Meeting-Owl-Pro-Automatische-
ingeschakeld/dp/B089MH2WQ2) as well as through our Authorized Reseller Partners
(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.owllabs.com%2Freseller-
program&esheet=52256262&newsitemid=20200727005730&lan=en-
US&anchor=Authorized+Reseller+Program&index=4&md5=32b2992dc14cdc74b79e6d1e434af957), which can ship
to the rest of Europe.

The Meeting Owl Pro is available for sale in Japan through our partner Source Next
(https://www.sourcenext.com/product/pc/oth/pc_oth_002881/).

The Meeting Owl ships direct from our website to the US (https://shop.owllabs.com/), CA (https://ca-
shop.owllabs.com/) or UK (https://uk-shop.owllabs.com/). The Meeting Owl is also available on Amazon on Amazon
DE (https://www.amazon.de/Meeting-360-Grad-Konferenz-automatischer-Lautsprecher/dp/B075X1VL3Y), Amazon
FR (https://www.amazon.fr/R%C3%A9union-Chouette-conf%C3%A9rence-automatique-haut-
parleur/dp/B075X1VL3Y), Amazon IT (https://www.amazon.it/Owl-360-gradi-conferenza-diffusore-
automatico/dp/B075X1VL3Y/), Amazon ES (https://www.amazon.es/Reuni%C3%B3n-360-grado-Conferencia-
objetivo-autom%C3%A1tico/dp/B075X1VL3Y/), Amazon UK (https://www.amazon.co.uk/Meeting-Owl-Conference-
Automatic-Speaker/dp/B075X1VL3Y), Amazon NL (https://www.amazon.nl/Owl-Labs-Meeting-
videoconferentiecamera-vergaderruimtes/dp/B07W4DWPY3), and Amazon US (https://www.amazon.com/Meeting-
Owl-Conference-Automatic-Speaker/dp/B075X1VL3Y), as well as through our Authorized Reseller Partners
(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.owllabs.com%2Freseller-
program&esheet=52256262&newsitemid=20200727005730&lan=en-
US&anchor=Authorized+Reseller+Program&index=4&md5=32b2992dc14cdc74b79e6d1e434af957), which can ship
to the rest of Europe.

We are working on expanding to additional countries in 2020. You can sign up

(https://www.owllabs.com/international-shipping) to be notified when we begin shipping to your country.

If you aren’t located in one of the locations above, many customers have had success shipping the Owl to one of
our supported locations and then forwarding on to its final destination. The Meeting Owl is rated for 110 - 240V so it
will work around the globe.
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21/8/2020 What to consider when shipping your Owl Internationally - Owl Labs

We cannot assist in forwarding to unsupported locations, including any associated paperwork (SED forms,
commercial invoices, etc.).

Before you decide to ship your Owl internationally, please consider the following:

Our support team is available Monday through Friday, 8 am to 8 pm Eastern Standard Time. We will
respond as quickly as possible during those hours, but if you’re in a different time zone, there may be a delay in
our responses.

We only offer support in English. We have used Google translate to work with other languages, but things
may get lost in translation. Here is more information. (//owl-labs.helpscoutdocs.com/article/145-do-you-offer-
support-in-my-language)

Returns must go through the channel you purchased from, and follow the associated channel’s return
policy. You are responsible for all shipping and associated costs for returns. If you ordered direct from Owl Labs
then Owls must be shipped back to either the US or UK warehouse.

Owl Labs is currently only able to ship the Meeting Owl and Meeting Owl Pro to the US, Canada, and UK
and EU. Therefore, should it be determined that your Owl needs to be replaced, the replacement Owl would
need to be shipped to one of these locations. Pre-paid shipping labels for the original Owl to be sent back to our
US or UK warehouse can only be created from one of these designated shipping locations.

 Still need help? Contact Us (/contact) Last updated on August 14, 2020

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