POST TEST

MODUL 5 CHANGE MANAGEMENT

IT SERVICE MANAGEMENT PRACTICUM 2020

RULES :
1. Do the test INDIVIDUALLY.
2. Answer of the post test is done in a new DOC file.
3. Save the file in PDF format.
4. it is MANDATORY to include source if uses references in answering the questions.
5. The format for file and email-subject is:
ASSISTANT_POSTTEST_TYPEX_SID_FIRST NAME_CLASS_MODULX_SHIFTX
Example:
XOL_POSTTEST_TYPEA_1202160121_RENE_SI4001_MODUL5_SHIFT1
*Shift is according to predefined assistant plot
6. Submit the file to : manlay.ismlab@gmail.com
7. Every rules violation will be punished
8. The answer should not be the same as what is written on the module.
9. Late in submission and format error will be punished by 50% discount on the closing
test score
TYPE A

1. Explain process workflow for a normal change in organization?

2. Explain CAB using your own’s definition!
3. What is Change Proposal?
4. What is the important components to be written in the Change Request document?
5. Mention and Explain briefly 7 stages that you do at the Change Management process?