Conflict Newsletter
Paulding County High School · August 26, 2020 · Dallas Hayes
 Conflict Resolution
This is way two or more groups of parties to
find a peaceful and respect when an argument
or disagreement between both.
Conflict happens every day in the world conflict
begins with a disagreement upon ideal thought
he or she has, within the conflict always have a
positive mindset and be truthful when speaking,
when there is conflict with someone that you
have talk it and come up with a strategy don’t
avoid them be respect and positive be the
bigger person when avoid conflict with some
you work with can cause even more of an
impact in the conflict.
Resolution
 Comparison
 Collaborating
 Accommodating.
 Do not Point the Finger
Conflict in The Workplace
Conflict in a workplace is normal and natural
part of any workplace, the tendency for the
morale to be lowered and to increase in the
absenteeism and decrease the productivity.
When Working in an environment where there
are a lot of competitors there is going to be a
lot of conflict within the job space to be the
best, stay positive and bring positive energy to
the workplace.
 Talk with the other person. ...
 Focus on behavior and events,
not on personalities. ...
 Listen carefully
Avoiding Conflict with Customers
This may happen on the job when a
customer’s gets very angry with the
products or materials that they bought.
Conflicts like this happen almost every day
on the job when selling multiple products
and the company has a lot of customers
and something goes wrong but all you must
do is stay calm and be respectful to the
customers.
Resolution:
 Focus
 Have a Correct Tone
 Be neutral
How to deal appropriately with an
upset customer
When someone is buying you
product and they are unhappy with
their purchase they might get angry
or upset with you or another one of
your co-workers all you have to do
is stay calm and talk respectful and
let the costumer express all their
feeling so there won't be any more
confrontation.
Resolution:
 Don't take it personally
 Actively sympathize
 Take a few minutes on your own