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  • Objection Handling Infographic 160919152857

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    kuya batok
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    This document provides 20 techniques for handling sales objections: 1. Be prepared by analyzing common customer objections. 2. Thank customers for objections and see it as an opportunity to close the deal. 3. Clarify objections by asking customers for more details rather than guessing. 4. Demonstrate product features or offer a trial to address objections related to the product. 5. Consider changing priorities by highlighting the best features to overcome subjective objections.

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    This document provides 20 techniques for handling sales objections: 1. Be prepared by analyzing common customer objections. 2. Thank customers for objections and see it as an opportunity to close the deal. 3. Clarify objections by asking customers for more details rather than guessing. 4. Demonstrate product features or offer a trial to address objections related to the product. 5. Consider changing priorities by highlighting the best features to overcome subjective objections.

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    47 views1 page

    Objection Handling Infographic 160919152857

    Uploaded by

    kuya batok
    This document provides 20 techniques for handling sales objections: 1. Be prepared by analyzing common customer objections. 2. Thank customers for objections and see it as an opportunity to close the deal. 3. Clarify objections by asking customers for more details rather than guessing. 4. Demonstrate product features or offer a trial to address objections related to the product. 5. Consider changing priorities by highlighting the best features to overcome subjective objections.

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    © All Rights Reserved
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    of 1

    20

    Best Sales Objections


    Handling Techniques

    We don’t I’ll call Your company


    It is too The style
    need this! you later! is too small!
    expensive! is bad!

    1 2
    BE PREPARED DO NOT INTERRUPT
    Do as much preparation as you can Even if you already know what the
    before you start selling. objection is and how to handle it,
    Analyze the objections that your don’t try to interrupt your
    customers usually have. customers.

    3 4
    THANK AGREE
    You should thank your customers for Agree with your customers before
    the objection because this means that addressing their objections. If you show
    you are given a chance to win the that you understand them they will
    competition and close the deal. understand you.

    5 6
    DENY CLARIFY
    If you are sure that your customer builds If you are not sure what the customers
    the objection on personal assumptions objection is ask them for clarification.
    you can deny this objection. You should You should not guess as it may be very
    feel when you can do it. harmful.

    7 8
    SAY IT DEMONSTRATE
    If you are sure that some objections will Some objections can be handled easily if
    be expressed you should try to express you demonstrate some features of the
    them by yourself. product or offer a trial.

    9 10
    WRITE IT REPRIORITIZE
    If your customers express several sales Many objections are very subjective as
    objections write down all of them and customers base them on their individual
    cross them one by one once you have priorities. Change their priorities by
    handled each objection. showing best features of your offer.

    11 12
    RENAME HUMOUR
    If you change some words in the In some appropriate situations you
    objection you may get a sentence that should add some humour when dealing
    sounds much more positively than what with objections.
    your customer said.

    13 14
    REFER TO OTHERS EXCHANGE
    Refer to previous customers who had In some situation it is appropriate to
    the same concerns before they bought offer an exchange to your customers.
    the product and who were fully satisfied Literally this exchange is if you handle
    when they use the product. their objection they will buy the product.

    15 16
    BIG PIC TURE FORECASTING
    You should show your customers that If your customers refer to your
    these concerns are just tiny doubtful competitors in their objections you can
    details and they should not influence warn them about bad characteristics of
    their purchase decision. their products.

    17 18
    PULL BACK CHECK
    If you feel that your customers are If your customers do not express any
    objecting and resisting the sale objections this doesn’t mean that they
    enormously you can step back a little bit don’t have any. Don’t allow your
    and see what will happen next. customers to keep hidden objections.

    19 20
    ACCEPT LEARN
    It is not profitable investing all your Don’t let them go without asking why
    time and efforts into dealing with sales they decided not to buy from you. Learn
    objections of just one customer. Accept from this situation as much as you can
    it and move on to next customer. and adjust your tactics.

    This infographic was created


    by LOGISION
    READ MORE BUSINESS ARTICLES AT WWW. LOGISION.COM

    DESIGNED BY SIMZO.GRAPHICS

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