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    The document outlines a 7 stage consulting process called the "7 Cs" which includes the stages of: Client, Clarify, Create, Change, Confirm, Continue, and Close. Each stage involves different frameworks, tools, and techniques for working with clients, diagnosing issues, developing solutions, managing change, confirming results, ensuring ongoing progress, and concluding the consulting engagement. The overall framework is meant to guide consultants through the full consulting process from initial engagement to completion.

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    The document outlines a 7 stage consulting process called the "7 Cs" which includes the stages of: Client, Clarify, Create, Change, Confirm, Continue, and Close. Each stage involves different frameworks, tools, and techniques for working with clients, diagnosing issues, developing solutions, managing change, confirming results, ensuring ongoing progress, and concluding the consulting engagement. The overall framework is meant to guide consultants through the full consulting process from initial engagement to completion.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    69 views301 pages

    Sevenconsulting PDF

    Uploaded by

    Photchii
    The document outlines a 7 stage consulting process called the "7 Cs" which includes the stages of: Client, Clarify, Create, Change, Confirm, Continue, and Close. Each stage involves different frameworks, tools, and techniques for working with clients, diagnosing issues, developing solutions, managing change, confirming results, ensuring ongoing progress, and concluding the consulting engagement. The overall framework is meant to guide consultants through the full consulting process from initial engagement to completion.

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    of 301

    THE SEVEN Cs OF

    CONSULTING
    THE DEFINITIVE GUIDE TO THE CONSULTING
    PROCESS

    MICK COPE

    SECOND EDITION
    Publisher: PEARSON
    ISBN 978-0-273-66333-1
    CONTENTS

    1. THE NEED FOR STICKY CHANGE


    Repressive forces
    Reinforcing forces

    2. THE 7 Cs FRAMEWORK
    Rapid Mapping
    Spiral build

    3. STAGE ONE: CLIENT


    Three-legged stool
    Head-heart negotiation
    Trust index
    Push-pull relationship
    MPH client mapping
    OUTCOME testing
    Change ladder
    Compound Contracting

    4. STAGE TWO: CLARIFY


    Diagnosis
    Face mapping
    Shadow dancing
    Culture
    Decision makers
    System construction
    Stakeholders
    Life-cycle risk

    5. STAGE THREE: CREATE


    Managed creativity
    Divergent scanning
    Convergent Choice
    Solution storyboarding
    Resourcing the solution
    6. STAGE FOUR: CHANGE
    System dynamics
    Organization and disorganization
    Understand the resistance
    Change spectrum
    Consumer segmentation
    Methodology
    Energy mapping

    7. STAGE FIVE: CONFIRM


    Responsibility
    Climb the ladders
    Cockpit confirmation
    Qualitative-quantitative mix
    Measure thrice, cut once
    Confirm the costs

    8. STAGE SIX: CONTINUE


    Sticky steps
    D-E dissonance
    Listen to the language
    Gravitational pull
    Knowledge transfer
    Learning levels
    Sell the story

    9. STAGE SEVEN: CLOSE


    Look back to learn
    Look to let go
    Look at the value
    Look forward

    10. THE CONSULTANT’S CAPITAL


    Knowledge as capital
    Personal capital
    Conclusion

    Bibliography

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