New Hire Process

Hiring Manager

Submit Ticket to BT to New Hire Process

Communicates Need
Get Access and Complete
for New-Hire
Equipment5

Main New Hire

Local HR

Administers Pre- MA for Service Request

Creates and Submits
Employment Activities2; Oracle ID
EA Form to HR
“Clear to Hire” Status
Services
Acheived3
HR Services

Create HR Record in
HR Completes MA
System (Oracle)
Client Support

FIM
Interface
Deliver Equipment
Configure PC and Mobile Phone Update Service Ticket
Monitor SR Activities No And Update Asset
Program Phone Required? to ‘Complete’ Status
Management Records
MA for
Oracle ID

No
Access Services

Credentials
Available
Email and other
FIM Creates Additional Access Grant Access to Yes
Account Attributes
AD Account Requested Approved Objects
are completed
Coordinator
Wireless

Activate Mobile
Yes Broadband Data
Service
Approve or
Decline
Access Owner

Review Access
Request
New Hire Process
Hiring Manager

Submit Ticket to BT to New Hire Process

Communicates Need
Get Access and Complete
for New-Hire
Equipment5

Administers Pre-
Local HR

Creates and Submits Main New Hire

Employment Activities2;
EA Form to HR MA for Service Request
“Clear to Hire” Status
Services Oracle ID
Acheived3
HR Services

Customer Acceptance of
Create HR Record in the Equipment and
HR Completes MA
System (Oracle)
Credentiials is the end
event for the IT New Hire
Metric
Client Support

FIM
Interface
Deliver Equipment
Configure PC and Mobile Phone Update Service Ticket
Monitor SR Activities No And Update Asset
Program Phone Required? to ‘Complete’ Status
Management Records
MA for
Oracle ID

Credentials No
Available
Access Services

Email and other

FIM Creates Additional Access Grant Access to Yes
Account Attributes
AD Account Requested Approved Objects
are completed

Completion of
Coordinator

the HR MA is
Wireless

the starting Yes Activate Mobile

Broadband Data
event for IT Service
New Hire
Metric
Access Owner

Completion of the
Additional Access and
Review Access Approve or Mobile Device is not
Request Decline
included in the 3 Day SLA