DNote v7 (18-Jul-19)

Product Release Letter

AVEVA Shared Services 3.5

Full Release 52509
Windows 10
Server 2016 / Server 2019

This Release Contains

A full release of AVEVA Shared Services, which replaces the full release 52572 AVEVA Shared
Services 3.4.1

The AVEVA Shared Services product is not patched; instead a full release is released.

This product is not licensed.

Prerequisite for this release - operating system :

Minimum Supported O/S Version Windows 10
(for each supported platform) Server 2016 or Server 2019
Mandatory O/S Patches See Note
(for each supported platform)
Build Operating System Windows Server 2019
AVEVA core version 1.3.0

NOTE - AVEVA recommends Winver 1709 and above for Windows 10 and Winver 1607 for Windows 2016
for their Installations.
Recommended/supported hardware and software configurations are constantly subject to review, so
please consult the AVEVA support web pages for the latest recommendations.

For further information please contact your local AVEVA support office, which can be found at
http://support.aveva.com

This document has been prepared and approved by the following:

Job Title Name
Product Owner John Durward
System Test Manager Shehanaz Shaik
Head of Product Stuart Smith
TPS Representative Semra Hamitogullari

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Prerequisite for this release - products: None

AVEVA Licensing Library

This product is not licenced.

Works (is compatible) with:

• AVEVA Everything 3D 3.1
• Engineering 15.2
• Administration 1.7
• Global Server 3.6

Note: Shared Services 3.5 should be used with the above Engineering and Administration products
only. It should not be used with another product.

The Shared Services install features 3 services:-

• AVEVA Notification Service
• AVEVA Shared Manager Service
• AVEVA Scheduler Service

Note: Only the AVEVA Notification Service is required for Engineering and should be selected. If
installing all Services it is best to make sure that the AVEVA Scheduler Service is not started.
To do this, once installed, open the Services form from the Control Panel. Open the
Properties window by either double clicking on the service or using the right-hand mouse
button:

Ensure that the Service is stopped and the Startup type is Manual

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Supersedes:
This release supersedes the previous full release 52376 AVEVA Shared Services 3.4 for Engineering
Notifications only.

To Install product release

The installation process for AVEVA Shared Services 3.5 has been detailed in this release letter
and supersedes the current installation document.

Silent Installation
It is possible to run the Shared Services installation from setup.exe (which will assume
Administrator privilege), or from the Command Prompt with Administrator privileges by running
the commands in the following sections.

The following sections are examples of different silent install depending on user requirements, the
users installer location path maybe different to that of the example and the log file path can be
changed. If the user runs the silent install without Administrator privileges the install will fail
without an obvious reason.

To run the silent install use the following command:

The command options are:

• /qb - This forces the install to be silent, by removing this option the installation process
will be interactive.
• /LV globalService.log – log file to record the install progress. Any errors occurring at
install time will be listed in this file.

The user can run the installation without the log file, but if the install fails it will be difficult to
determine what went wrong.

The default setting assumes that the Global Server and Global Services are running on the local
server.

When installing with silent install the user will not be prompted for any input. The installer will
automatically go through the installation options as follows:

The install will configure itself.

Depending on privileges the User Access Control may ask the user to confirm to run the
installation. Click Yes. The installation will then run.

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Once the installation has completed the installer window will close.

Installation

If installing without the -qb silent installation flag or from setup.exe, the user will need to do the
following installation process accordingly:

If the autostart feature on the PC is working correctly, the browser will automatically load the
correct file and display the Installation menu.

Note: The exact appearance of installation window and screens may be different depending on the
browser used. This manual used Microsoft Internet Explorer 11.

If the browser was not running, or the page failed to load, navigate to the setup.exe file and
double click on it.

After a short duration a Welcome to the AVEVA Shared Services Setup Wizard window is displayed.
If Cancel is clicked at any stage a pop-up window will request confirmation. If Yes is clicked
partially installed files are removed and the installation process is stopped. If No is clicked the
installation will continue.

Click Next to display the End-User License Agreement window

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The user must read the End-User License Agreement and then select the “I accept” check box to
activate Next.

Note: If the check box is not checked, Next will not activate and the installation cannot continue.

Click Browse to change the installation location if the user wants the product to be installed to a
different directory or leave at default location and click Next.

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Select Install to install the AVEVA Shared Services.

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Once the files have been copied a final window is displayed confirming that the install process is
complete.

Click Finish to complete the installation.

IMPORTANT NOTE:
Before installing AVEVA Shared Services 3.5 please ensure that AVEVA Shared Services 3.4.1 is
uninstalled.

First released on:

This product release is first available from the download site, AVEVA Shared Services, release
number 52509

List of Enhancements
AVEVA Shared Services 3.5 has been released to support Engineering 15.2
It does not contain any new features.

List of Fault Corrections

This release addresses defects arising from the following support incidents:

Incident Defect Description Recommended

number number Workaround

PRODUCT QUALITY STATEMENT

The development, maintenance and testing of AVEVA Solutions’ software products is carried out in
accordance with the company’s KEYSTONE lifecycle processes and this document includes a
summary of the testing carried out on this release and a list of significant defects known to exist
at the time of release.

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Development Testing
Developers have carried out unit testing of each enhancement and/or fix in the development
environment to verify that any new functionalities have been correctly implemented and identified
defects have been corrected.

Regression tests have been run in the development environment to verify that enhancements
and/or fixes have not adversely affected the integrity of the product.

System Testing
Independent system testing has been carried out on the product, as released, to verify that it
installs correctly in all supported configurations and that product functionality operates as
intended, subject to any known exceptions listed below.

Regression tests have been run in the test environment to verify that enhancements and/or fixes have not
adversely affected the integrity of the product.

Acceptance Testing
This document has been prepared before Acceptance Testing. This product release will be
subjected to an acceptance test by AVEVA’s Product Readiness Authority (PRA).

Any exceptions found during Acceptance Testing or after release will be reported in the Product
Release Latest Update Note on AVEVA's support web site http://support.aveva.com

Supported versions
The release of Shared Services 3.5 means that support for the following previous versions,
changes to that state show.

Shared Services 3.4 – Full support

Shared Services 3.3.sp1 – Full support
Shared Services 3.3 – inactive support
Shared Services 3.2 – inactive support
Shared Services 3.1 – inactive support

Exceptions – Significant Defects And Recommended Workarounds

AVEVA intends to fix the defects listed below in a fix release or service pack as soon as reasonably
possible.
Incident Defect Description Recommended
number number Workaround

For the latest list of exceptions and other updates, please see the Product Release Latest Update
Note on AVEVA's support web site http://support.aveva.com

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