Quick Start to Office 365

Tips and Best Practices for Small to Medium Businesses

You can fast-track your users to Office 365 success with a good awareness campaign. With this guide and
its communication samples, you can inform your users, create "buzz," and help everyone understand how
Office 365 can make their lives easier.

Note: The samples and templates you see referenced below are available in the Fast Track to Office 365
download package, in the folder indicated. The complete Fast Track to Office 365 download package is
available at http://www.microsoft.com/en-us/download/details.aspx?id=40156

How Create “buzz” around Office 365

do I...

A few weeks before you make Office 365 available to your users, use these methods to announce and
advertise its features.

Method Samples and resources

Use a First Touch Event to show people how easy basic  First Touch Event Deck in the
Office 365 tasks are. Set up a station in a high-traffic area Presentations folder
such as a lobby or lunch room. Use a long table with
notebook computers, mobile devices and audio devices and
invite people to try them out. Run the First Touch Event Deck
on a laptop to give people a first look at what’s coming.
Launch an email campaign to let people know how to get  Office 365 Learning Center at
training resources and introduce them to Microsoft’s Office http://office.microsoft.com/en-
365 Learning Center. Use our sample emails and customize us/FX102821134.aspx
them for your organization.  Email examples in the Email_Templates
folder
Use posters and print communications to give Office 365  Posters and other printable materials in
visual presence. Let users "see" Office 365 before they read the Print_Communications folder
about it. Use our sample posters and other printable
materials.
Send out sample teaser videos to spark interest in Office  Office 365 teaser videos in the Videos
365. Use Office 365 teaser videos (in the Videos folder) and folder
links to SharePoint videos  SharePoint videos on the Discover
SharePoint site at
http://www.discoversharepoint.com/home
 How Promote learning
do I...

When you’re ready to bring everyone on board with Office 365, help them get up to speed quickly with
the following tips.

Method Samples and resources

Point users to the Office 365 Learning Center hosted by  Office 365 Learning Center at
Microsoft. The Learning Center is a great place for users go for http://office.microsoft.com/en-
individual, self-paced training. Resources include getting- us/office-home-for-office-365-
started information, videos, and how-to articles. FX102821134.aspx
Send out weekly scenario spotlights in email to highlight the  Scenario Spotlight emails in the
various ways Office 365 can save your users time and effort. Email_Templates folder

How Provide support

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Ensure your Office 365 end-users have an optimal experience with Office 365 with these tips.

Method Samples and resources

Be prepared with troubleshooting tips for new users. You  Help Desk Troubleshooting Guide in
can use the Help Desk Troubleshooting Guide to identify user the Support folder
problems and provide users with potential solutions.
Create a customized FAQ for your users with help about
scenarios people in your company have experienced.