AUTHOR

8. Check that the URLs in the article are

valid:
• Ensure the permissions for the URLs
are appropriate for the expected
audience
9. Article uses helpful formatting:
• Use bullets and numbered lists; Authoring Knowledge
• Format items so they are clearly stated
(e.g., use quotation marks or indent);
Articles
• Commands;
Guidelines
• Console outputs and logs;
• Buttons or menu items to click;
Guidelines to help you to create a
quality article before submitting
1. Verify several style and topical
characteristics of the article such as:
• Uniqueness, no similar articles exist;
• Clear and understandable text;
• Proper English spelling and
grammar;
• Focus is on a product or solution,
not on a particular customer;
• A sequence of facts and steps, not
a story;
• Written in present tense, with active
voice, and generic and impersonal:
no "I", "We", etc.;
• Concise and to the point;
• Title matches the content and is
a very short description of the
article;
• Covers a single topic;
• Thoughts expressed in terms of
certainty;
• No expressions like "We think"
(for example, instead of saying
"We think the solution is..."simply
say, "The solution is...");
2. The article uses the appropriate
template and follows it correctly:
• "Resolution" or "How To" or
"Lessons Learned“;
• Populate all the mandatory
fields;
• Populate all the mandatory
fields.
3. The article uses the appropriate
template and follows it correctly:
• "Resolution" or "How To" or
"Lessons Learned“;
• Populate all the mandatory
fields.
4. Use attachments only when
necessary.
5. Fill the "Tag" list with key words and
questions related to content of the
article.
6. Make sure the article has no specific
Customer information and no end-
user information such as IP
addresses or phone numbers.
7. The article does not refer to Nokia
employees by name;