Professional Documents
Culture Documents
Code of Conduct - Specifies How A Business Is
Code of Conduct - Specifies How A Business Is
BUSINESS ETHICS PRELIMENARY REVIEWER Ma. Edralin Louise G. Santos | ABM 12-10
THE ROLE/PURPOSE OF BUSINESS IN SOCIETY - Company should create a caring
environment and strive to reach the
The main purpose of a business is to
company goals w/c will benefit the
create wealth
greatest no. of people w/o inflicting
Meet the needs of the people and the
harm
society
7. Respect – being courteous at all
Business owners are responsible to times of dealings, regardless of
maintain a conducive and ideal place of ranks or gender
work 8. Obeying the Law -obeying the
Business owners should ensure a safe rules.
and peaceful environment where their 9. Excellence – striving excellence in
business operate. all their tasks
- Company should deliver the highest
LESSON 2: ETHICAL AND UNETHICAL BEHAVIOR quality of products and services and
ensure efficient delivery of services.
Business Ethics- provide the ethical standards in - Continuous improvement in all
the workplace processes
CORE PRINCIPLES OF BUS. ETHICS 10. Being a Leader – entails leadership
by example
1. Honesty – truthfulness and sincerity - Managers should be role models
- Never holding back the truth - Decisions should be firm yet flexible
- Company sells products w/o any based on the situation
misinterpretation or exaggeration of 11. Morale- giving the company a good
features reputation and recognition and
2. Integrity – consistent in all of one’s enhance their image.
actions, decisions and character 12. Accountable – being responsible for
- One has the courage to admit mistakes one’s actions
- One has a code of ethics w/c he/she - one should stand firm on their decisions
believe in and are willing to fight for
what is right and true
3. Keeping promises – one must keep UNETHICAL BUSINESS PRACTICES
their word and always ensure these
promises are not broken - these should be avoided because such
4. Loyalty -one must not put their self- destroy the company’s reputation and
interests above anything else that result in bad business.
will jeopardize the company’s
position 1. Accounting Manipulations –
- one must keep company information manipulating accounting books
confidential once they leave the and financial statements to
company show more favorable results of
5. Fairness – acting with impartiality in accounting transactions
all transactions. 2. Overbilling- charging more than
- One should not exercise power for their the actual price for the service
own self advantage given
- One should never take advantage over 3. Misleading Advertisements-
other people’s weaknesses advertisements w/c misleads
- One should be open- minded and value consumers by making promises
the advice and suggestion of others w/c the product cannot really
- One should observe what is right and deliver
recognize the fact that they do not have 4. Making False Claims- taking
a monopoly of knowledge and skills credit of something which one
6. Caring- the exercise of compassion is actually not a part of
and sincere concern for others 5. Customer Service Failures-
giving poor customer service
BUSINESS ETHICS PRELIMENARY REVIEWER Ma. Edralin Louise G. Santos | ABM 12-10
6. Layoff and High Executive 5. Compliance – all legal requirements of
Compensation – laying off the code should be met
workers allegedly because they
LESSON 3: CLASSICAL PHILOSOPHIES AND THE
are losing profit when in reality,
EVOLUTION OF BUS. ETHICS
they are just giving higher
salaries to executives.
7. Poor Quality Materials-
creating poor products in result GREEK PHILOSPHERS
from low-quality raw materials 1. Socrates
used to lower the total cost of Devoted his time to read the works
production of famous philosophers of his time
Teacher of Plato who wrote a book
about him in his book Apology
GOOD POLICIES AND ETHICAL PRACTICES IN
BUSINESS ORGANIZATIONS Contributions:
BUSINESS ETHICS PRELIMENARY REVIEWER Ma. Edralin Louise G. Santos | ABM 12-10
Protagoras- taught goodness - Believed that when people have good
The Apology and Crito- dealt character traits, they can control and
w/ historical events in relation manage their emotions
to Socrates - Believed that an individual needs to
The Republic- one of his most practice virtue to be righteous and he
famous work w/c deals w/ was not contented w/ just knowing
Socrates’ discussion on justice what is good
and its meaning to individuals - He was not in favor of the unity of
and city-states. virtues
Plato- discussed key virtues (wisdom,
3 Classes in a City State:
courage, temperance & justice) in The
1. Rulers –emerge as the Republic
most intelligent members of the state - Emphasized the necessity of virtue to
achieve happiness
2. Guardians- implements - “To do what is good is to know the
peace and order good”
3. Workers – perform tasks to If one is wise, all the other virtues will
ensure that the city state runs smoothly follow
- Believed that all virtues should be
united to achieve happiness
3. ARISTOTLE
Joined Plato’s The Academy HISTORY OF BUSINESS ETHICS
Founded The Lyceum- a philosophical
school 1. Early Years
Earliest writings were in the form of Aristotle discussed economic activities
dialogues and emphasized the negative
consequences of greed w/c he
Contributions
described as “the unnatural use of
a. Developed the Scientific Method
one’s capabilities in pursuit of wealth
b. Writings include:
for its own sake”.
Rhetoric
Eudemus ( On the Soul) Aristotle also had the first recorded
On Philosophy definition of the term fair treatment
On Prayer John Locke’s key philosophy on the
On Education defense of property as a natural right
The Topics and Analytics- dealt w/ helped build the foundation of business
logic, a study of reasoning, and ethics
dialectic, w/c is a method of argument Adam Smith explained that the
common good is associated w/ 6
VIRTUE ETHICS psychological motives and that each
individual has to produce for the
Virtue- equivalent to the Greek word arete
common good
(meaning excellence)
John Stuart Mill, Immanuel Kant,
Virtue ethics- a person based ethics w/c looks G.W.F. Higel were the contributors to
at the moral character of the person carrying the emergence of bus. Ethics. They
out a particular action. wrote about disruptive justice and
fairness
It is necessary for this to focus on
helping people become good members *Disruptive Justice- can be equated to Adam
of the society Smith’s Equity Theory. Employees believe that
Aristotle and Plato were considered whatever they contribute to the org. should be
virtue ethicists commensurate to what they will as outcomes
Aristotle – came up w/ the first
John Rawls propagated the Difference
description of virtue ethics on his book
Principle
Nichomachean Ethics
BUSINESS ETHICS PRELIMENARY REVIEWER Ma. Edralin Louise G. Santos | ABM 12-10
*Difference Principle- emphasizes equality in The development of bus. ethics as an
society academic discipline as well as a policy
in orgs. happened in the 1990s.
- holds that each person has a set of equal basic
Bus. ethics grew rapidly towards the
rights and they are all given equal opportunity
2000s , massive scandals became
regardless of positions occupied
widespread around the globe
2. New Gen. Ethics the Sarbanes-Oxley Act was passed in
Frank Chapman and Phillip D. Fox 2002 in the U.S. to address the loss of
wrote Business Ethics w/c is the 1st confidence in financial reporting. This
managerial textbook in bus. Ethics. It act tightened accounting control for all
distinguishes between right and wrong orgs. and transparency on all financial
transactions common in business reports was the key.
organizations.
In the 1960s, there was a wide interest
in bus. Ethics and it emerged as an LESSON 4: BELIEF SYSTEM AND ETHICS
academic field in the 1970s
Ethics CANNOT be separated from
Hunt and Videll developed one of the
religion and belief
ethical decision making models w/c
Religion is embedded in the culture of
discusses how an individual is prompted
every society and influences people’s
by a situation and eventually recognizes
way of life.
its ethical content
to act ethically is a two-way process:
Ferrell & Gresham (1985), Trevino
1. Finding out what should be done (use
(1986) and Jones (1991) contributed
of theory)
ethical decision models w/c emphasizes
2. The actual act of doing it (use of moral
that co-employees and peers are most
character)
influential in ethical decisions
Ferrell and Fraedrich published a book THE WORLD’S 8 MAJOR RELIGIONS
that defines the ethical standards to be
followed in bus. orgs. 1. Judaism
Katherine Nelson and Linda K. Trevino 12-17M followers
wrote a book w/c addresses ethical Divided into 3- Middle Eastern or
decision making, the ethical problems Oriental Jews, Sephardic Jews (Spain
encountered by managers and how and Portugal), Ashkenazi Jews (Europe)
they can comply ethically and legally Traced its roots from the covenant
from a managerial pov. made between God and Abraham
Bus. ethics was taught in educational Ten Commandments- included in the
institutions through the establishment covenant w/c embody the core values
of centers of business ethics of Judaism
Bentley University’s Center for Bus.
Ethics pioneered on activities that 11 CORE JEWISH VALUES
supported bus. ethics and research i. Honesty - truthful
Publications were released consistently ii. Integrity – consistency in words
in a span of 10 yrs. Some of the and actions
publications were: iii. Brit – always keeping one’s
Business Ethics (1982) words
Business Ethics Quarterly (1991) iv. Loyalty – developing trusting
Business Ethics: A European Review relationship
(1992) v. Tzedakah – refraining from
The Defense Industry Initiative on Bus. being judgmental and doing
Ethics and Conduct of the U.S. Gov’t acts of charity to the poor
was established in 1986 and acted as a vi. Chesed – kind and merciful
guide in the practice of ethical conduct vii. Respect for Human Dignity –
organizations respect for human life
BUSINESS ETHICS PRELIMENARY REVIEWER Ma. Edralin Louise G. Santos | ABM 12-10
viii. Respect for Law – practice of Ethics in Christianity is trifold
good citizenship i. The values propagated in
ix. Accountability – being held Christian beliefs are based on
accountable for his/her actions Christian Scriptures
x. Taking responsibility ii. Behavior is related to the
xi. Tikkun Olam- we can behavior of Christian prophets
contribute something to make iii. Ethics is based on the standards
the world a better place of belief taught by Jesus
BELIEFS: BELIEFS:
Have a high regard for work Believe in a loving God who created the
A person should be concerned w/ the universe
welfare of others (similar to To do good or evil is a choice
Christianity) The basic Christian tenets come from
To acquire wealth through profit in the Ten Commandments
business is wrong because it leads to Supreme norm for Christian ethics is
envy or greed Jesus Christ
A person should have the things needed
*Jesus Christ- the central figure in all Christian
for survival and happiness (similar to
teachings
Buddhism)
3. Hinduism
Rules/ Beliefs in Bus. Orgs:
Centered in South Asia with 85%
Employers and employees have followers living in India
different set of rules to follow Worships Brahman- considered the
Employers should be aware of the source of ultimate oneness in the
extent of their employees’ capacity and forms of gods and goddesses
are not allowed to insult or embarrass Vedanta- the ethics of Hindus for
them. practical life
Employers are not permitted to
withhold salaries because of debt BELIEFS:
Employees should be allowed to go Present life is brought about whatever
home before sun sets during Sabbath actions or behaviors they have done in
and holidays the past
Employers are required to pay there is a continuous cycle of
employees fairly and on time reincarnation and their end goal is
Employees should be given privileges freedom from the law of karma
e.g. work breaks, freedom to organize
themselves *Karma- act or deed, whether good or bad,
Employees should be productive which may result in either happiness or
misfortune
BUSINESS ETHICS PRELIMENARY REVIEWER Ma. Edralin Louise G. Santos | ABM 12-10
Beliefs in Bus. Orgs: BELIEFS:
BUSINESS ETHICS PRELIMENARY REVIEWER Ma. Edralin Louise G. Santos | ABM 12-10
A way of life rather than a belief occasions. People are always ready to
Kami- sacred spirits worshipped by help in the best way possible
Shintos w/c can be found in nature 5. Hardworking- Filipinos value their work
even when they earn less
BELIEFS:
- Many Filipinos strive to earn a living for
Ethical principles were inspired by their families
Confucianism: all human beings are 6. Loving and Caring – Filipinos are sweet
basically good, and the world is good as and expressive. They can easily show
well their affection to others through
People and kami co-exist so one must gestures, facial expressions and the like
respect nature NEGATIVE TRAITS
Encourages group effort w/c recognizes 1. Fatalism
individuals in a group 2. Crab mentality
3. Complacency
4. Shame or Hiya
LESSON 5: THE FILIPINO VALUES SYSTEM 5. ‘Don’t be Caught’ Attitude
6. Rationalism
Values- principles or standards of behavior w/c
can be taken individually or as a group
BUSINESS ETHICS PRELIMENARY REVIEWER Ma. Edralin Louise G. Santos | ABM 12-10