UX CASE STUDY

MEMENTO
A digital product to assist Alzheimer patients, their
family members and caretakers.

THE RESEARCH

Background Study

Current Scenario

Wandering & Mood Swings are the major problems that are challenging for the care takers & the family members to handle

85% 74% 63% 58%

Restless Wandering Mood Swings Social Interaction Isolation Loneliness

50% 42% 63%

Repetitive Action Misplacing Things Planning & Solving

Problem Statement

1 2

Alzheimer Patients feels their life is wo hless and Taking Care of Alzheimer Patient is di cult for the
they are a burden for their family. family members and the care takers.

Design Approach
User Centered Design is an iterative design process by which we focus on the users and their needs in each phase of
the design process.

RESEARCH ANALYSE DESIGN EVALUATE

Usability Testing
Background Study Persona Information Architechture

Stakeholder Interview EMO Web Task Flow

User Interview Journey Map Wireframes

Survey Root Cause Analysis

Conceptual Model

Stakeholder Interview

To provide a be er life for Alzheimer Patient

Stakeholder To suppo the caretakers, family members who are taking

Expectations care of the patients & address their challenges.

To provide the patients, a meaning for life

User Interview
We made face to face discussions and telephonic conversation with the target audience

36

User Interviews
as a pa of
Qualitative research

Survey
The purpose of the survey is to understand, if the problem identi ed is a real problem for the users

433

Responses
as a pa of
Quantitative research

50.8% 80% 70.2%

50.8% of the rural and urban people 80% of the users feels old age 70.2% of the users feels
feels remembering things as the people forgets date, time, people understanding the old age people
most di cult to pe orm for the name, time and medicines at needs and suppo is most impo ant
age group above 50 maximum to create a be er life

Summary of the Survey

To help old age people remember things

Engage them with more mental and physical activities

To help caretakers/family members understand the patients needs and suppo them.

ANALYSE

Persona
36 User Interview grouped into 3 User Segments

Dr. Arjun Kumar Nancy Ravi Chitra Ramesh Usha Thiyagarajan

Doctor Caregiver Family Member Takes Care Family Member Stays Away
" There is no substitute for the " We should treat them as "Whatever happens, Life " His Smile makes me
love of an Alzheimer Carer" a Kid & take care properly " has to move on. " Energetic and Happy "

Key Persona

"Whatever Happens, Life has to move on"

Chitra Ramesh
Homemaker, 54 years old

Chennai

She takes care of her husband Ramesh, who is su ering

from Alzheimer.

Goals
Need to give medicines at proper time.

Ensuring they are in a safer environment

Ensuring they keep their ID cards or our visiting cards for

emergency situations, as they don't know to come back.

Challenges

Need to hide sharp objects

Tough to control their Abnormal behavior.
Answering to their questions itself is a big challenge.

Personality Trait Maslow Pyramid

Openness to Experience:
Inventive/Curious Consistent/Cautious
Self
Actualization

Agreeableness Social Level

Friendly/Compassionate Analytical/Detached
Love and A ection

Neuroticism Financial Stability

Secure/Con dent Sensitive/Nervous

Food / Shelter / Clothing

EMO Web

Happy Happy
1 When the patient is able to recall the past experience
& Recalling the names properly.
Sad 2 Angry

1 2 When the patient cooperates for taking medicine

6
Fear
3 Family members scared to take them out because of
their unpredictable behavior
3
4 Fear
Frustration
5

Excitement 4 When there is no improvement in health.

5 They feel depressed while continuously taking care of

the patients
Frustration
Sad
6 They feel low because of the state of the patient.

Journey Map
Chitra and her husband Ramesh are living in an individual house at Chennai. Her husband is diagnosed with Alzheimer's
condition and she is the only person taking care of him and trying to create a protective environment for her sister. Ramesh
nished his lunch a er which, he has to take her medications.

Chitra brings the Her sister refuses to Chitra tries to convince

medicines for her sister take them and argues like her to take medicines but
nothing is wrong with her she doesn't listen

She gets frustrated and She starts throwing all Chitra tries to calm her down
searches for objects nearby the objects around her and says she need not
and starts crying take any medicines

Chitra bring some water She plays his favorite music She picks up all the
for her to drink and relax to make her feel happy objects thrown around &
keeps them properly.

She also searches for any Chitra makes her sister Chitra had mixed the
harmful objects to hide it feel calm and comfortable medicines in water before
from her sister giving it to her sister

Chitra had adapted to the

situation well and didn't
get emotional

Challenges Faced Design Oppo unities

Convincing their loved one for taking medicine Hiding harmful objects from the patient

Patient becomes frustrated and behave di erently How to handle unpredictable situations cautiously

Conceptual Model

Based on what we discovered so far, a conceptual model has been designed which shows how the user schedules the
activities for the day and impo ant upcoming events. Also it shows, how the user can track the health repo and the
location of their loved ones

Sign Up with Pairs it with the

Mobile Number Watch Device Shares the link to
their loved one to
get connected

Sta s using the app to Schedule for

the day, to track their loved one's
health status and location

User gets noti ed that their Gets noti ed when their loved
loved one is out of safe zone one likes a picture that is shared

Gets noti ed when the User receives the noti cation about
activity is in progress their loved one's Health Status

Adds the impo ant

From the band device, the
upcoming events
health status of their loved
Receives Noti cation at the sta one is showed in the app
& Completion of the activity

NOTIFICATION
S E

HE
ITI

AL
TIV

Sta s adding Activity

TH

Current Emotion is shown to

AC

for the day. predict the moods of their

ST
ILY

AT

loved one
DA

TS U S
RY

AC
E L

Add their loved one's

L

NT
GA

related pictures as folders Adds favorite contacts

CO

for their loved ones

MAP
Pictures are captioned to
help their loved one for
easy understanding Adds Emergency
contacts from the
User can view the current favorite contact

Adds Pictures location of their loved one

as stories

Add Places to make their Add Save Zones around his/her

loved one independent to ensure their loved one is
staying in a safe place

Gets ale when their loved Call to their loved one

ones exceeds the save zone during emergency times

Eisenhower Matrix
Urgent Not Urgent

1 2 6 7
1 Scheduling for Daily Activities
Impo ant

2 Reminders for Daily Activities

3 4 8

3 Adding Places for Safe Zone

5
4 Adding Emergency Contacts

5 Ale , when the patient is away from safe zone

6 Sign Up

9
Less Impo ant

7 Pairing it with wearable device

8 Adding info to pictures

10

9 Sharing location to the nearby person

10 Posting Stories in the Gallery

DESIGN

Information Archietecture

Primary
ONBOARDING

Secondary
Family member taking Care
Teritary

SIGN UP LOGIN PAIR WITH DEVICE

User Name Enter Device Id

Mobile Number

Mobile Number Connect

OTP

OTP
Resend OTP

Resend OTP
Verify

Having Account

Verify

HOME DAILY ACTIVITIES MAP

Device Ba ery Today Schedule Patient Location

Ongoing Activity Ongoing Activity Event Date Saved Places

Health Repo Upcoming Event Name Saved Address

Completed Time Distance Range

Emotion

Add Activity Add Address

Blood Pressure

Activity Name Safe Zone

Hea Rate

Description
Sleep Hours Se ing Distance

From/To Time
Noti cation Ale Message

Repeat On
Activity Reminder Ale Info

Activity Status Track the location

Map Ale Call to Patient

Health Status Get Help

Nearby Users

Social Media Share

Call to Patient

GALLERY CONTACT PROFILE

Family Folder Photo

Contact List

Friends Name, Mobile No

Add Contact

Places Connect
Photo

Add Folder Add details

Name

Share Link
Folder Name
Relation

Linked Accounts
Mobile
Select Photos

Name
Emergency Contact
Stories

Relation

Create Story

Mobile Number

Adding Photos

Feature Mapping
Persona

Nanda Kumar Chitra Ramesh Usha Thiyagarajan Arjun Kumar

Caregiver Family Member Family Member Doctor
Tasks Taking Care Staying Away

Schedule Activity
Activities

Monitor Activity

Health Tracker
Tracking

Location Tracker

Add Stories
Gallery

Add Photos
Contacts

Add Contacts
Noti cation

Ge ing Noti ed

Task Flow
Family member who is taking care

DAILY ACTIVITIES

Add Activity
Today's Activity Schedule Noti cation

Activity Name
Ongoing Activity Impo ant Events From time

Description
Activity Name Date of the Event Gentle Reminder

Select Time
From & To Time Event Name To Time

From Time
Upcoming Activity Timings

To Time
Activity Name Hope you've
Completed
the task? Repeat On
From & To Time

All Days
Completed
Yet to Complete Completed

Selected Days
Activity Name
Snooze Alarm Gets Updated in list

Weekly
From & To Time

Monthly

Yearly
Gets Updated in the List
Schedule

Wireframes

The Problem

The main problem for a family member/ caretaker is to pe orm multi tasking everyday. As a result, they sometimes
tend to give medicines, food late. Also, they need to check the vitals for their loved ones on a regular basis. Most of
the time, their loved ones goes outside and they struggle to come back, as they forget things quickly. Hence,
nding out their loved one's current location is a tedious process.

The Solution

Makes the Family Member/ Caretaker to schedule Helps to track the exact location of their loved ones
their daily activities and also they can set distance range to ensure their
loved one's is staying in a safe environment.

Family Member/ Caretaker gets reminder with Their loved one can call to their linked contacts during
respect to the time they have slo ed. emergency situation.

They can check the health status like their loved Gallery helps their loved one to view the albums with
one's current emotion, BP, Hea Rate, and sleep. the captions for easy understanding.

Home Screen

Pro le
Device Ba ery Indication

Noti cation

Add Activity

Patient's Health Repo

Current Emotion

Blood Pressure

Total Sleep Time

Hea Rate

Sign Up & Device Pairing

Simple Sign Up by typing their User logs in by typing their

Choose the user segment
Name and Mobile Number Mobile Number

The OTP will be sent to the Pairing the app with Watch device
given Mobile Number by giving the device ID number

Daily Activities

User sta s adding their activities

User adds the activity details Clock picker to select time
by taping the oating bu on

Activity list a er the user Impo ant events happening

schedules for the day in future gets scheduled

Map
User and their Loved One's Can add their known Places Search Places by Typing the
Current Location which they feel safe to visit address or using your location

User needs to give what type Shown are the safe Places,
Saved Places List
of location it is with safe radius where their loved one can visit

Whenever their loved one is out of Ge ing help from the app users,
Help Request Message
safe zone, there will be an ale msg who are near to their loved ones.

Gallery
Sharing pictures from multiple
Loved one's favorite collection Most favorite albums
folders for stories

Picture with info for easy

Viewing the Story
understanding

Contact & Pro le

Contact List Info Adding New Contact Adding Emergency Contact

Pro le Screen and Connecting with Pro le Info with Linked

their loved one Pro le Details
Account

EVALUATE

Usability Testing
This prototype was tested using maze application and the heat maps are generated

Task given to the Users

To create a new activity for selected Days

To add a new contact

Adding an Emergency Contact

Direct Success Indirect Success Give - Up

Testers who completed the Testers who completed the Testers who le or gave up the
mission via the expected paths mission via the unexpected paths mission.

7 Testers 100% 7 Testers 0% 7 Testers 0%

Aggregated Paths

Avg. Duration Misclick Rate

65.9 Sec 11%

Test Summary

Task To Create a new activity Task To add an emergency Contact

Device Used Android Device Device Used Android Device

No of Persono's 3 No of Persono's 3

Testers Family Members Testers Family Members

App Used Maze App Used Maze

Environment Home Environment Home

Future Prospects
The future scope of this project is to monitor and track Alzheimer patient's memory changes, eye movement and
navigation skills. Also, Early detection of Alzheimer through mobile usage.

Thanks for Watching

Seshathri Aathithyan S Seshathri95@gmail.com +91 7708041661