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The Industrial Age has given way to the Information Age. This transition calls
for unmatched kind of organizations filled with innovations, since success in
the past does neither assure continued success nor a good reputation or bigger
size in future. It is not uncommon for large businesses to have millions of
dollars invested in production assets. Today, the management of maintenance
function, of these assets, which range from factory machines to huge power
generating units are increasingly being viewed as strategic contributors to
company’s profit and loss. The constant increase in capital needed for this
function has recently directed vast interest in two methodologies: Total
Productive Maintenance (TPM) and Theory of Constraints (TOC), that are
found to be adequate to optimize returns on capital invested. This paper
presents a case study of initiating TPM implementation backed by TOC
application in an automobile company. As the case with many continuous
improvement projects in maintenance management, TPM program is often
launched using Pareto analysis by focusing on the resource with the most
unscheduled downtime. The logic behind this approach is that such a resource
presents the biggest potential for improvement. While the logic appears obvious
the question remains: Is this always true? The specific purpose of this paper
is to demonstrate a new and innovative approach for directing maintenance
improvement initiative using the theory of constraint principle. Further, this
research also shows that both the methodologies are convergent and the ideas
and concepts of the two different approaches to improvement can be combined
to give the company a unique competitive advantage.
Introduction
In today’s global economy the survival of companies depends on their ability to rapidly
innovate and improve. As a result, an unceasing search is on for methods and processes
that drive improvements in quantity, costs, and productivity. Thus, in this fast-changing
* Reader, Department of Mechanical Engineering, Medi-Caps Institute of Technology and
Management, Indore, Madhya Pradesh, India; and is the corresponding author.
E-mail: mahesh_pophaley@rediffmail.com
** Reader, International Institute of Professional Studies, Devi Ahilya Vishwavidyalaya (DAVV),
Indore, Madhya Pradesh, India. E-mail: ramkrishnavyas@gmail.com
© 2010 IUP. All Rights Reserved. The IUP Journal of Operations Management, Vol. IX, No. 3, 2010
48
marketplace, slow and steady improvements in manufacturing operations will not
guarantee profitability or survival. Companies must improve at a faster rate than their
competitors if they are to become or remain leaders. To confront this challenge,
enlightened company leaders are adopting and adapting ‘best-in-class’ manufacturing
practices and improvement processes. As part of these benchmarking efforts, Total
Productive Maintenance (TPM) and Theory of Constraints (TOC) have been identified
as improvement philosophies.
Since traditional approach to maintenance function has not been able to provide
any dramatic improvement in performance, TPM as an upcoming industrial
maintenance program, seems to provide the answer. Further, TPM is a new and fast
growing concept among industries, assessing inefficiencies and determining where to
focus improvement actions, i.e., identifying the problem areas to implement TPM, is
the most interesting task for the plant managers. Included in the Continuous Flow
Manufacturing (CFM) strategy is an improvement process, called theory of constraints,
which outlines a methodology to achieve continuous flow manufacturing. The
philosophy concentrates on maximizing throughput while simultaneously reducing
operating expenses. CFM can be defined as a manufacturing philosophy which strives
to continually reduce manufacturing inefficiencies through improvements in logistics.
This can be complementary to TPM’s focus on equipment-related losses. Although
TOC and TPM have entirely different roots, the processes support one another. When
both are effectively coordinated in implementation, they provide an unbeatable team.
The case presented in this paper refers to the work carried out at an automobile
component manufacturing unit located in Central India. Within the ABC automobile
unit, company management emphasizes effective maintenance management to reduce
cost of maintenance and increase availability of equipments and throughput of the
system, that are their improvement goals. To achieve these goals, the company has
started implementing TPM in their production shops for efficient maintenance of
production units to minimize the downtime. A case study was undertaken in the
company to direct the TPM efforts for effective maintenance along with maximizing
pipeline throughput, considering effective bottleneck-constraint management to help
realize dual goals. The fundamental principle used was that the output of the production
pipeline is limited by and can never be greater than the output of the ‘primary
constraint’. It was anticipated that the combined methodology will support in setting
the priorities for addressing the critical maintenance issues along with increasing
throughput.
The rest of the paper is organized as follows: It provides a literature survey, followed
by brief description of the theory of constrains. Subsequently, it covers the details of
case study research, followed by the analysis of shop floor data. Finally, the findings
of the paper are summarized as conclusion. An Appendix is given at the end of paper
containing various tables showing results in support of analysis.
Theory of Constraints
The theory of continuous flow manufacturing was developed by Eliyahu M Goldratt
and was first described in an educational novel, The Goal. This book describes the
philosophy and its accompanying methodology (TOC) by using the story of a fictitious
plant manager as he struggles to make his plant profitable. TOC is an approach to
business which focuses on achieving the goal of that business, i.e., to make more
money now and in the future. Goldratt stated that a business, like any system, operates
with constraints. A constraint is defined as anything that limits the performance of a
business relative to its goal. Another important aspect of TOC is its unique approach
to improvement that does not focus on cost reduction, but instead focuses on increasing
throughput. Under TOC, throughput is defined as the money generated by the system
through sales. It is the throughput value (selling price minus raw material cost) which
represents the value added to the product by the system. TOC strives to continuously
increase the money generated by the system.
The foundation of TOC is a five-step process for improving a system by focusing on
the constraints of that system. These steps are (Umble et al., 2006):
1. Identify the primary constraints of the system.
2. Decide how to exploit the constraints.
Case Study
Overview of the Automobile Company
ABC automobile company uses state-of-the-art technology to produce and manufacture
automobile products. The plant described in this study is a classic plant and exhibits
all the standard problems of a traditionally managed company, existing within the
unique framework of Indian work culture. The plant management has been keen in
applying the continuous improvement activities in maintenance function and has already
implemented practices like 5S, Kaizen, and Daily Management, to improve productivity,
lower manufacturing costs and achieve excellence. One major initiative being taken at
ABC is TPM.
Methodology
A comparison of the traditional and newly-conceived integrated methodology for
effective maintenance management is given in Figure 1. The system’s constraint must
Traditional Approach of
Applying Improvement An Integrated Approach in
Processes in Maintenance Applying Improvement Process
Function
1. Analyze the resources by TOC
1. Identify the resources methodology and identify CCR and
with the unscheduled non-CCR
downtime
General Information
1. Plant operates one shift of 8 hours per day, 6 days per week (i.e., 2,880
minutes per week; excluding 30 minutes for lunch per day and overtime is
not allowed).
2. There is one worker per station.
3. Selling price of product X = Rs. 6,000 per unit, and selling price of product
Y = Rs. 7,000 per unit (rounded off accurately to the nearest zero).
4. Average market demand for product X and product Y = 60 units per week
(demand is stable and continuous).
5. Average rate of production for both the products is assumed as 10 units per
day.
6. Downtimes for each station have been collected and are presented in Table 1
(based on previous year history/data sheet of each station).
Station C Station A
RM2 (20 units/day) P P
P
RM3 (10 units/day)
P
Station B Station D
P Y (10 units/day)
X (10 units/day)
P
RM1 (10 units/day) P A
P: Processing; A: Assembling
RM1 D B
Rs. 800/unit
12 min/unit (P) 21 min/unit (P)
D Product
X
4 min/unit (A)
A
28 min/unit (P)
RM2 C
Rs. 1,000/unit
8 min/unit (P)
A
20 min/unit (P)
D Product
Y
8 min/unit (A)
RM3 C B
Rs. 600/unit
12 min/unit (P) 21 min/unit (P)
X Y
A A
28 min/unit 20 min/unit
= 1,680 min = 1,200 min
B B
21 min/unit 21 min/unit
= 1,260 min = 1,260 min
RM1
RM2
C C
RM2
8 min/unit 8 min/unit = 480 min
= 480 min 12 min/unit = 720 min
1,200 min
RM1
D D
X Y
Conclusion
This case study makes a theoretical contribution by defining a conceptual framework
to implement a new maintenance function improvement initiative, which shifts focus
from a traditionally-driven approach to a new TOC-based approach. It is demonstrated
that to be successful in a new maintenance initiative like TPM, the TOC methodology
should be adopted, otherwise the gains obtained by a typical TPM program could be
lost in the form of idle time. It is widely accepted that bottlenecks should enter a TPM
program, but for the non-bottlenecks, it is not easy to determine which machines should
enter the program, their target and their impact on the overall efficiency.
The ABC case study presented in this paper highlights two important lessons. The
first lesson is that the TOC philosophy could work well if properly thought and
implemented in a traditional Indian manufacturing environment. And the second
important lesson is the typically insidious and pervasive nature of a core problem.
That is, a core problem is likely to cause dysfunctional behaviors throughout the
organization. Thus, when a core problem is discovered, it must be resolved before
proceeding further with changing initiatives.
Acknowledgment: The authors gratefully acknowledge the support of all who participated in
this case study, particularly the maintenance manager and his team, for their useful suggestions,
consultation in understanding the complexities of production system, data tracking and patient
listening and recognizing the theoretical concepts.
Appendix
Total
Needed Capacity for Rated Available Load
Station Capacity
Product Generation Capacity Capacity Profile
Needed
Priority 2 1
Total
Needed Capacity for Rated Available Load
Station Capacity
Product Generation Capacity Capacity Profile
Needed
Priority 2 1
Reference # 07J-2010-08-04-01