MGMT227 Spring 2018

Week 3: Ken Private Limited Case Study

Student Name & ID #:

Student Name & ID #:
Before Class: Short Cycle
Who is the decision-maker in the case? What is their position, responsibilities? What is/are the immediate
problem(s) they are facing?
Shekhar Sharma is the Decision maker in the case .Shekhar Sharma is a project manager in The Genesis Digitization
Project and he had experience in information technology. The immediate problem they are facing to publish paper
within four months and need to minimal the errors in technology.
In-Class: Long Cycle
What is the purpose of the project?
The purpose of the project to create a digital archive of 150 years of the newspaper, The Genesis Time for its client,
Dogma International. With teams from two different countries paired to work on this significant venture. Sharma is
working simultaneously in Indian team and Filipino team to develop the technology.
Who are the key stakeholders? What are their requirements?
Key Stakeholders Requirements
Saiyumn Savarker COO of Ken To create a digital archive of an American daily
newspaper
Dogma International Client To convert the microfilm archives of the newspaper into a
comprehensive digital archive
Shekhar Sharma Project Manager To digitization the newspaper into XML format
Employees(1600) To work in five department to establish the clients need
Department Manager To manage department in Philippines
3 Assistant Manager To supervising the three shifts in India and responsible
for delivery from their respective teams
Michael Tajale IPI dept. manager Telling about issues what issues his team were facing
Albert Lumapas DCD dept. manager He want to resolve the problem facing in production

Identify the project’s key deliverables?

 Digitization of 150 years newspaper.
 Converting newspaper data into XML format
 Good Imaging quality
 First batch of 10 years digitized newspaper within four months

Describe the current status of the project? (green, yellow, red – provide evidence from the case)
Scope Schedule Cost Quality Risk
The COO of a global Two months to  Imaging services  Filipino team was
knowledge- complete the 35 year should be clear. not able work with
outsourcing and digitized paper  Accuracy of technology given
technology-services converting all the by Indian team
firm has been services  New workflow
selected by his  Technology was
company’s board of not user-friendly
directors to step in  Bottleneck of large
and rescue a large- scale project for
scale digitization Indian team
project. The project  Lack of employee
requires the firm to training.
create digital archives
of an American daily
newspaper, spanning
a coverage time of
150 years.

What is/are the issues or problems that need to be resolved? (focus on PMBOK Guide Knowledge Areas –
provide evidence from the case) How important and urgent is each issue?
Issue/Problem #1 Importance Urgency
Technology given by Indian team was High yes
not user friendly and Errors in
Technology

Issue/Problem #2 Importance Urgency

Problem lies between the Indian team High yes
and Filipino team (Team work issues)
Issue/Problem #3 Importance Urgency
Lack of awareness and High yes
communication

Issue/Problem #4 Importance Urgency

Not having risk plan High No

Issue/Problem #5 Importance Urgency

Quality of the image High yes
After Class: Solution
What is your recommendation for the decision-maker? Why?
Sharma want to find the processing plan to both team and work properly with technology and resolve the issues. The
employees should have knowledge sharing sessions to build the awareness of new services. Then,
 Technology should be user-friendly
 Deliver high-quality images to the client as per their requirement.
 Clear the rework of the process
 Technology made by Indian team should be modified
  Improve employee training (both from a standpoint of cultural awareness and with respect to the use of new
technology)
 Improve project management
 The COO must quickly develop an action plan to address these issues and ensure the success of the project
 Deliver the project on time
 All important missing links should be corrected in the new segment
 Replace the scanners with high resolution scanners
 Employee schedule should be developed