TEM- PRODUCING GOODS OR SERVICES QUIZ A good working practice in total quality management

(TQM) is the use of flow charts, scatter diagrams, and

Which of the following would not be a production
statistical process control chart.
function in a fast-food restaurant?
KNOWLEDGE OF TQM TOOLS
ADVERTISING AND PROMOTION
A product component in making pastillas or ice cream is
The marketing function's main concern is with:
milk. This product cost refers to:
GENERATING THE DEMAND FOR THE ORGANIZATION’S
DIRECT MATERIAL
PRODUCTS OR SERVICES
Cleaning of machine parts used in production after every
Which of the following is not a typical attribute of goods?
use is:
ASPECTS OF QUALITY DIFFICULT TO MEASURE
PREVENTIVE MAINTENANCE
Which of the following services is least likely to be
This assures that products of food processors,
unique, i.e., customized to a particular individual's needs?
distributors and exporters are safe and ensures a
ELEMENTARY EDUCATION systematic and trouble-free procedure of inspecting the
quality and safety of processed food.
Current trends in operations management include all of
the following except: HACCP

 JUST-IN TIME PERFORMANCE It is a graphical representation of putting a product

 RAPID PRODUCT DEVELOPMENT together.
 EMPOWERED EMPLOYEES
ASSEMBLY CHART
ALL OF THE ABOVE ARE CURRENT TRENDS
Which is not part of the production process?
Which of the following statements about trends in
DISTRIBUTION
operations management is false?
What of the following is the chronological order in
ENVIRONMENTALLY-SENSITIVE PRODUCTION IS GIVING
product design development?
WAY TO LOW-COST FOCUS
SPECIFYING, INTRODUCING AND EVALUATING
Productivity can be improved by:
At this stage, high volume and innovative production may
DECREASING INPUTS WHILE HOLDING OUTPUTS STEADY
be appropriate as well improve cost control.
Three commonly used productivity variables are:
MATURITY
LABOR, CAPITAL AND MANAGEMENT
It is caused by increasingly flexible production processes.
At this phase of product life cycle, cash flow is still
MASS CUSTOMIZATION
negative

GROWTH

Which of these organizations is likely to have the most

complex inventory decisions?

COMPUTER MANUFACTURING COMPANY

Rework, scrap, and machine downtime is an example of:

INTERNAL FAILURE