GETTING STARTED

WITH QUESCOM 200/400,

SOFTWARE CONFIGURATION
FOR VERSION 6.20

September 2009
 Copyright Notice

Copyright © 1998-2009 Copyright QuesCom

BP 327, 06906 Sophia-Antipolis Cedex, FRANCE

Edited in France, September 2009

All rights reserved. This product and its related documentation are protected by
copyright and distributed under QuesCom licenses to its authorized users only.
Authorized users who have purchased one or more QuesCom products described
herein can download and print a copy of this publication.
No part of this product or its related documentation may be reproduced, adapted
or translated without prior written authorization of QuesCom. The information
contained herein is subject to change without prior notice.

QuesCom
Contact
BP 327
06906 Sophia-Antipolis Cedex
FRANCE
Phone: +33 4 97 23 48 48
Fax: +33 4 97 23 48 49
URL: http://www.quescom.com
E-mail: info@quescom.com

© QuesCom Page 2/25

 Trademarks

Trademarks QuesCom®, NextBX® and SmartIAD® are registered trademarks of QuesCom SA.
Microsoft®, MS-DOS®, Windows®, and Windows NT® are registered trademarks of
Microsoft Corporation.
All other products mentioned herein may be trademarks or registered trademarks
of their respective companies and are hereby acknowledged.

© QuesCom Page 3/25

 Disclaimer

Disclaimer Information contained herein supersedes preliminary specifications or data sheets

of the product as well as earlier versions of this publication, if any.
While every effort has been made to ensure the accuracy of this publication,
QuesCom assumes no liability for omissions or editorial errors contained herein.
QuesCom reserves the right to revise the information herein at any time without
prior notice. Changes and improvements will be incorporated into the new version
of this publication.
THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND.
QUESCOM HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, AND THOSE ARISING FROM A COURSE OF DEALING, USAGE
OR TRADE PRACTICE.
IN NO EVENT SHALL QUESCOM BE LIABLE FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO, ALL
DAMAGES RESULTING FROM LOSS OF USE, DATA OR PROFITS ARISING OUT OF THE
USE OF OR INABILITY TO USE THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.

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CONTENTS
About This Document 6

Convention and comments 7

Convention 7
Comments 7

Customer Service 8

Purchase from QuesCom 8

Purchase from Retailer 8

1. Introduction 9

2. Installation wizard 10

3. Configuration wizard 13

4. Default call routes created 22

5. Reinstall and reconfiguration 24

Related Documentation 25

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About This Document

About This Document

Overview This document explains how to configure the software version IAD06.20 or later for all
Enterprise models of QuesCom 200/400 Gateway once properly hardware installed and
powered up.

For the hardware installation of the QuesCom gateway, refer to the document Getting
Started with QuesCom Gateway – Hardware Installation

Audience This document is intended for experienced technicians, service representatives, and
other persons trained to install software programs of telecommunication systems. Such
persons are expected to have sufficient knowledge of computing and network in order
to take suitable safety precautions while configuring the software program described
herein.

Structure This document is organized in the following structure:

Chapter 1 introduce new wizards
Chapter 2 describes the installation wizard
Chapter 3 describes the configuration wizard
Chapter 4 describes default call/fax routes created at the end of the configuration
wizard
Chapter 5 describes how to reinstall and reconfigure a QuesCom gateway

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About This Document

Convention and comments

Convention This document applies the following typographic conventions:

Note
A note provides additional or complementary information on a
particular subject.

Caution
A caution gives important instructions to be followed. You risk damaging
your equipment or losing your data if you do not follow the instructions.

Warning!
A warning calls attention to important alerts that will cause personal
injury, health hazard or permanent damage to your equipment if not
observed.

Computer generated text such as program code or command

Computer Text
prompt is shown in Courier font.

Windows, dialogs, menus or buttons of a computer program

Dialog/Menu/Buttons
are printed in bold.

Comments QuesCom is committed to providing documentation that matches your expectations.

We welcome any feedback, question or suggestion to help us improve our
documentation quality.
Please send your comments to document.feedback@quescom.com together with the
document title and number as indicated on the cover page of this document.

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Chapter 1 - Introduction

Customer Service

Purchase For any products purchased directly from QuesCom, contact QuesCom Customer
Service should you need further assistance (please kindly have your customer ID and
from product serial number ready):

QuesCom
QuesCom Customer Service
Phone - Fax: +33 (0) 820 20 38 46
E-mail: support@quescom.com
URL: http://support.quescom.com/

Purchase For any products purchased from a retailer or distributor, contact your respective retailer
or distributor should you have any questions regarding the product received or need
from further technical assistance.

Retailer

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Chapter 1 - Introduction

1. Introduction

Introduction Since the version IAD05.1, the installation and configuration phases of QuesCom
Gateways can be done using the Web interface only (previous installation procedures
using telnet are still available).

Two Web wizards facilitate the installation of the QuesCom Gateway:

• The installation wizard, dedicated to the initial system configuration, replacing the
config /setup procedure.
• The configuration wizard, for the call routing configuration.

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Chapter 2 - Installation wizard

2. Installation wizard

Process The new installation process of QuesCom Gateway is described in the table below:
description
Steps Action
1 Unpack the QuesCom Gateway; connect the power supply and the IP cable.
2 From a PC connected on same network than the QuesCom Gateway, create
a new IP interface on the network 192.168.1.
Example IP address: 192.168.198.2 / 255.255.255.0
Do not use the IP address 192.168.1.1 reserved for the QuesCom Gateway.
3 Connect a web browser to the following address:
http://192.168.1.1:8000

Wizard steps The installation wizard is composed on several steps as shown in the left side of the
snapshot below:

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Chapter 2 - Installation wizard

Wizards steps The table below describes all fields of all steps to complete during the installation wizard.
description
Parameter Explanation
Language Select the language of the interface between English,
French and German.
Company name Enter the name of the company.
Gateway name Enter the network name of the QuesCom Gateway, e.g.
PARIS_GT_1. This name must be unique on the network.
IP address Enter the IP address of the QuesCom Gateway e.g.
192.168.198.3
Subnet mask Enter the network mask e.g. 255.255.255.0
Default gateway Enter the IP address of the default gateway, e.g.
192.168.198.254.
DNS (Separated by ;) Enter Domain Name Server IP addresses, separated by “;”.
Country Select from the list the country where the gateway is
located.
Language Select the language used by the QuesCom Gateway for
emails, IVR and voice box,
Time zone Select from the list the time zone of the QuesCom Gateway.
Daylight saving time Click Yes to enable the Daylight saving time.
Use Network time Click Yes to synchronize time with a Network Time Protocol
protocol server.
NTP server address Enter the IP address of the Network Time Protocol server.
Gateway installation For a standalone installation of the gateway, select
mode Standalone/Master.
If a QuesCom Gateway in standalone mode is already
present in the architecture and you want to connect this
QuesCom Gateway select Relay.
Master IP address Enter the IP address of the QuesCom Gateway installed in
standalone mode.

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Chapter 2 - Installation wizard

Wizard end At the end of the wizard a summary of the configuration is displayed:

Click Back to modify parameters if required.

Click Finish to accept the settings. The QuesCom Gateway will reboot and automatically
start the Configuration wizard. This wizard will be accessible on the new IP address of the
QuesCom Gateway

Warning!
Do not switch off the QuesCom Gateway before the end of the reboot. The
estimated time is 3 min.

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Chapter 3 - Configuration wizard

3. Configuration wizard

Functions The first step of the configuration wizard consists in selecting functions to be configured
selection on the QuesCom Gateway.
The selection of these functions will create default entities (VoIP trunks …) and services
(call routes).
Of course, other entities and call routes can be created after the end of the
configuration wizard.
The snapshot below shows the first step of the configuration wizard:

Choice Possible choices of this step are described below:

description
Choice Explanation
GSM gateway & SMS Select this if you want to use the QuesCom Gateway as a
GSM gateway for GSM calls and sending/receiving SMS.
This configuration will allow you to terminate calls and SMS
on the GSM networks thanks to GSM boards and SIM cards
inserted into the Gateway.
This is the QuesCom solution for cost reduction on the
telecom bill.
Fax Gateway Select this if you want to use the QuesCom Gateway as a
FAX gateway.
This configuration will allow you to send and receive ISDN
fax or IP FAX to/from your PC workstation.
This is the QuesCom One number solution(Calls / GSM and
fax on the same number)

Note :
• Both functions can be selected at the same time.
• “GSM gateway & SMS” choice appears only on QuesCom Gateway with
GSM boards.

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Chapter 3 - Configuration wizard

Connection The second step of the wizard allows you to describe how the QuesCom Gateway is
mode connected to a PBX or to an IP-PBX.
This choice is offered only if the QuesCom Gateway has an ISDN board.
The snapshot below shows the second step of the configuration wizard:

Choice Possible choices of this step are described below:

description
Choice Explanation
ISDN
Select this choice if the QuesCom Gateway is
connected by ISDN (PRI or BRI lines),
• to the PSTN and/or
• to a PBX

VoIP
Select this if the QuesCom Gateway is
connected to an IP-PBX.

Next steps of the wizard depend on the connection mode selected here.

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Chapter 3 - Configuration wizard

ISDN If the ISDN connection mode has been selected, the next question of the wizard concerns
connection the “position” of the QuesCom Gateway. The snapshot below shows the “Gateway
position” step of the wizard:

Choice The two possible “positions” are described in the table below:
description
Choice Explanation
Pass-through Select this if the QuesCom Gateway is
connected between the PSTN and the
PBX.
For QuesCom Gateway with BRI boards
• ISDN ports #0 and/or #2 are
connected to the PSTN and
• ISDN ports #1 and/or #3 are
connected to the PBX
For QuesCom Gateway with PRI boards
• ISDN ports #0 is connected to the
PSTN and
• ISDN ports #1 is connected to the
PBX
Dedicated
Select this if the QuesCom Gateway is
connected only to the PBX.
For QuesCom Gateway with
• BRI boards, ports #1 and/or #3 are
connected to the PBX-BRI (ports #0
and #2 are not used)
• PRI board, the port #1 is connected
to the PBX-PRI. (port #0 is not used)
Check “Use PBX as clock source” if the
gateway should not generate its own
ISDN clock.

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Chapter 3 - Configuration wizard

VoIP If the VoIP connection mode has been selected, the next question of the wizard
concerns the declaration of IP-PBX VoIP parameters. The snapshot below shows the
connection
“VoIP Parameters” step of the wizard:

VoIP Fields are described in the table below:

parameters
Choice Explanation
Trunk name Enter here the name of the IP-PBX.
Protocol Select the VoIP communication protocol (SIP or H323).
IP address Enter the IP address of the IP-PBX.

Note
The trunk (Foreign gatekeeper)
• SIP, will be created with the profile NOOPT_SIP
• H323, with the profile NO_RAS_H323
Of course, once the wizard is finished:
• All these parameters can be modified if needed
• Other IP-PBX can be declared

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Chapter 3 - Configuration wizard

GSM If the QuesCom Gateway embeds GSM boards, the configuration wizard will ask for GSM prefix.
prefix
• For QuesCom Gateway connected to a VoIP environment, all calls coming from the IP-PBX
and beginning with this prefix will be automatically routed to GSM ports of the QuesCom
Gateway.
• For QuesCom Gateway connected to an ISDN environment (dedicated or pass-through
mode), all calls coming from PBX ports with this GSM prefix will be automatically routed to
GSM ports of the QuesCom Gateway.

The snapshot below show the “GSM prefix” step of the wizard.

SMTP Whatever the function selected (GSM and/or Fax) or the connection mode selected (VoIP or
server ISDN) the wizard will ask for SMTP server IP address.
This IP address will be used for sending by email:
• voice box messages (if the service is manually configured after the wizard)
• emails containing SMS received on GSM ports
• emails containing fax

The snapshot below shows the “SMTP Server” step of the wizard.

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Chapter 3 - Configuration wizard

Summary The last step of the configuration wizard consists in approving the summary of all settings.
The snapshot below shows a summary of a configuration:

Î Click on Finish to approve and start the User Synchronization Wizard.

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Chapter 3 - Configuration wizard

User The user import or synchronisation at the end of the Configuration Wizard is optional and
Synchronization can be skipped. A new menu in QPortal > Users > User Synchronisation allows also
wizard configuring an import and a synchronisation.

The first step of the user synchronization wizard consist in selecting the method:
• For import from CSV file select “Import users from a file”
• For synchronization with a LDAP server, select “Establish users synchronization with
LDAP directory”

Click Browse button and select your CSV file. Then,

Upload CSV file
• To create in the QuesCom database users not already present but listed into the CSV
file, click “Add new users”.
• To update information of users already created into the QuesCom database by
information present into the CSV file click “Update existing users”
• To delete users into the QuesCom database those are not present into the CSV file,
click “Delete users not listed in CSV file”.

Confirmation On clicking Next, a Summary displays administrator settings. Back button can be used to
modify these settings. The load starts when the Finish button is clicked.

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Chapter 3 - Configuration wizard

LDAP If the LDAP synchronization method is selected, some mandatory parameters must be
synchronization filled:
Parameter Explanation
IP address of Enter here the IP address of the LDAP server.
LDAP server
User name Administrator name that allows the connection to the LDAP server
Password Administrator password
Base Enter the base name (branch of the tree where user information is
stored).
Ex: To import users from LADP server named LDAP.quescom.com,
use CN=Users,DC=LDAP,DC=quescom,DC=com
Filter Enter a filter sentence here to retrieve only a set of users.
Ex: If users are member of a group named “GW users” the filter
shoulf be: (memberOf=CN=GW
Users,CN=Users,DC=quescom,DC=com)

Confirmation On clicking Next, a Summary displays administrator settings. Back button can be used to
modify these settings. The synchronization starts when the Finish button is clicked.

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Chapter 3 - Configuration wizard

Access to Once the settings are approved, you will be disconnected from the QPortal session and
QPortal automatically reconnected to a new session. At the next login (administrator/quescom)
the configuration is set.

Main view of Below a snapshot of the main page of the QPortal Administration interface version 6.1:
the QPortal
interface

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Chapter 4 - Default call routes created

4. Default call routes created

Default Depending on wizard choices, the following default services (call routes) are created:
route
created Functions Connectivity Call routes created
• Send SMS to GSM ports
Pass-
• Calls coming from PBX ports with GSM prefix forwarded
through
to GSM ports
ISDN
• Send SMS to GSM ports
GSM &
SMS
Dedicated • Calls coming from PBX ports with GSM prefix forwarded
to GSM ports
• Send SMS to GSM ports
VoIP • Calls coming from the IP-PBX with GSM prefix forwarded
to GSM ports
• Calls/faxes coming from PSTN ports are handled by the
voice fax (DDI) service. Calls are forwarded to PBX ports
Pass- and faxes sent by email.
through • Calls coming from PBX ports are forwarded to PSTN
ports
ISDN
• All faxes received by email are sent to PSTN ports
• Calls/faxes coming form PBX ports are handled by the
FAX voice fax service – calls are redirected to PBX ports and
Dedicated
faxes are sent by email.
• All faxes received by email are sent to PBX ports.
• All faxes received by email are sent by T38 to the foreign
gatekeeper.
VoIP • In all calls received from the Foreign Gatekeeper, a “fax
detection” is performed. Voice calls are forwarded to the
foreign gatekeeper and faxes are sent by email.
• Send SMS to GSM ports
• Calls coming from PBX ports with GSM prefix forwarded
to GSM ports
• Calls coming from PSTN ports are handled by the voice
Pass-
fax (DDI) service. Calls are forwarded to PBX ports and
through
faxes sent by email.
• Calls coming from PBX ports are forwarded to PSTN
ports
ISDN
• All faxes received by email are sent to PSTN ports
• Send SMS to GSM ports
• Calls coming from PBX ports with GSM prefix are
GSM &
forwarded to GSM ports
SMS &
FAX
Dedicated • Calls/faxes coming from PBX ports are handled by the
voice fax service – calls are redirected to PBX ports and
faxes are sent by email.
• All faxes received by email are sent to PBX ports.
• Send SMS to GSM ports
• Calls coming from the IP-PBX with GSM prefix are
forwarded to GSM ports.
• All faxes received by email are sent by T38 to the foreign
VoIP
gatekeeper.
• In all calls received from the Foreign Gatekeeper, “fax
detection” is performed. Voice calls are forwarded to the
foreign gatekeeper and faxes are sent by email.

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Chapter 4 - Default call routes created

Note for FAX For fax and SMS features:

and SMS
• Users must be configured in the QPortal Web administration interface. Follow steps
features
described in the document “QGWDG-FAX - QuesCom FAX Solution for enterprise,
Deployment Guide”, in the section 5, “Define users and Caller IDs.” This document is
available at http://support.quescom.com.
• Companion software must be installed in user workstation:
o FaxSP (FAX Service Provider)
o SMSSP (SMS Service Provider) or
o VPD (Virtual Printer Driver)
FAXSP, SMSSP and VPD install Guide are available at http://support.quescom.com.

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Chapter 5 - Reinstall and reconfiguration

5. Reinstall and reconfiguration

Re- To reinstall the QuesCom Gateway with the Installation Wizard, on the QPortal web
installation administration interface, click QuesCom > Wizards > Installation (See snapshot below).

Warning!
All installation settings will be lost!

Re- To reconfigure the QuesCom Gateway with the Configuration Wizard, on the QPortal
configuration Administration web interface, click QuesCom > Wizards > Configuration (See snapshot
below).

Warning!
The whole configuration will be lost!

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Related Documentation

Related Documentation

Listed below are the documents related to this product:

ƒ Getting Started with QuesCom 200 Gateway – Hardware Installation
ƒ Getting Started with QuesCom 400 Gateway – Hardware Installation
ƒ Getting Started with QuesCom Mobility Services
ƒ QuesCom Gateway Technical Manual

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