Reviewer

Restaurant service

1. Techniques on how you can welcome guest to make them feel comfortable and
safe?
2. Explain the importance of up selling to the hotel/ restaurant operation?
3. Enumerate the steps of opening sparkling wine bottle.
4. What are the first things to do when guest complaint?
5. Sequence of table service.
6. What are the common reasons for guest to return food?
Give at least 3.
7. What comprises mise-en- place in the restaurant.
8. What are the common electrical appliances found in the waiter station?
9. Why personalized service is required in hotel or restaurant?
10. What is the waiter’s best friend?
11. How to handle the guest with allergens?
12. What are the common guest complaints?
13. Most common incidents happened in a restaurant .
14. What will you do when the receptionist seated
the guest and the table is not clean?
15. How you will handle a customer who is already intoxicated with wine and still ask
for more?
16. When a wine list be offered to guest and why?

Room Service

17. What are the standard amenities set in the tray / trolley
during breakfast?
18. What is a “ Door Knob”menu ?
19. What is the first thing to do before you enter guest room?
20. Relevant information to check before leaving the waiter station to avoid mistake
in room service.