Food and

Beverage
Service
Dedih, S.Pd
 Food and beverage service
Food and beverage services sector contributes a
great deal to the profits in hospitality industry. With
the increase in importance of business meetings, a
range of personal and social events, a large number
of customers visit catering establishments
frequently. The food and beverage professionals
tirelessly work to intensify customers’ experience
through their service
 Food and beverage service
The F&B Services providing businesses
deliver food and beverages to their
customers at a particular location (on-
premise) such as hotel, restaurant, or at
the customer’s intended premises (off-
premise)
Sequence of tasks of Food and Beverage
Service In the Restaurant
1. Taking and Checking Reservation
2. Welcoming the guests
3. Seating the guests
4. Giving the menu
5. Explaining menu / describing the food
Sequence of tasks of Food and Beverage
Service In the Restaurant
6. Recommending Dishes
7. Taking the order / checking order
8. Asking for repetition
9. Apologizing if taking a long time
10. Serving the food
Sequence of tasks of Food and
Beverage Service In the Restaurant
11. Checking everything is OK
12. Dealing with complaints
13. Giving the bill
14. Taking payment
15. Saying goodbye
Sequence of tasks of Food and Beverage
Service In the Restaurant
16. Chatting to guests at appropriate time
17. Changing order
18. Recommending tables / drinks
19. Explaining what not available
20. Apologizing for embarrassing situations
 Petunjuk
1. Read the article above, mark things that are
important!
2. In your group, find the sequence of tasks of food
and beverage service in the restaurant.
3. Present the work in pairs with other pairs in one
group and the other pairs give their responses!
4. Choose one group representative to present the
results of the group discussion to other groups
for feedback/input!