Liza Grigorieva

Al Waha street, Building 1, Dubai, UAE. +971582425022 / lizag6456@gmail.com

Professional Summary
Good communication skills. Able to work in team. Take on multiple simultaneously tasks with
excellent time management abilities. Fast learner.
Work history
Receptionist, 02/2019 to 05/2020
Byblos hospitality group - Dubai, UAE
• Aggregated and prepared documentation for office meetings.
• Greeted customers and visitors in person and via telephone calls.
• Corresponded with clients via email, telephone or post.
• Coordinated travel accommodations for staff and out-of-town visitors, including
vouchers, agendas and transportation.
Hostess, 02/2018 to 12/2018
Kharkiv Palace Hotel - Kharkiv, Ukraine
• Took information about guests' party size, led to seating, offered menus, sale the tables.
• Took reservations by phone and walk-in, keeping scheduling demands.
• Collected credit card, cash and gift certificate payments from customers.
• Answered customer questions about operation hours.
• Got in touch with regular customers to remind them about latest offers
Teacher English, 01/2017 to 12/2017
Kharkiv Public School – Kharkiv, Ukraine
• To plan and prepare appropriately courses
• To engage students in class work
• To monitor students performances
• To demonstrate competence in classroom instruction
Skills

• Documentation and reporting • Hospitality service expertise

• Customer/Client relations • Communication skills
• Customer-service oriented • Ability work in team
• Scheduling • Strong verbal communication
• Clean and neat • Creative class planning

Education
Kharkiv National Pedagogical University of Ukraine. Teacher of the English and Foreign
Literature, Master Degree. (09/2013 – 12/2018)