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Konica Minolta NVRAM Resetting PDF
Konica Minolta NVRAM Resetting PDF
Troubleshooting
Guide
Appendices
Appendix A: Repair Procedure when a License Management Error Occurs
Appendix B: Memory Check Function in Service Mode
Appendix C: Firmware Release Notes
Appendix D: Firmware Release Notes
Appendix E: Production Print NVRAM Procedures
NVRAM Troubleshooting
Certain models now have NVRAM resetting firmware available.
When replacing the NVRAM in a Konica Minolta engine, the electronic counters will be reset to zero.
This causes problems for proper billing and the VCare reporting system. NVRAM replacement MUST only
be done when the NVRAM data becomes corrupt.
If swapping a NVRAM between engines for troubleshooting purposes resolves the problem, it DOES NOT
necessarily mean the NVRAM data is corrupt. Proper troubleshooting should continue to identify the
setting in the NVRAM that needs to be changed to resolve the problem. This can include, but not limited
to DipSW / Parameter List settings and machine adjustments.
If proper troubleshooting has been identified that the NVRAM data is corrupt, the following steps MUST
be completed before NVRAM replacement will be authorized.
The NVRAM is memory storage with battery backup to hold changeable machine setting data. The
NVRAM does NOT perform any processing of data.
Before using the NVRAM Reset Tool be sure to print out management lists and record
any special settings the machine may have including network settings.
It may take some time to re-setup the machine if the NVRAM Reset Tool is used. Be sure
to thoroughly troubleshoot the problem before using the NVRAM Reset Tool
C6000/7000/6000L/70hc/8000
C5500/5501/6500/6501/65hc
C224/C284/C364/C454/C554/C654/754
NOTE: The SSD board that is attached to the MFP Board must NEVER be swapped with another
machine, nor should the MFP board be swapped into another machine. This will corrupt the
data on both boards.
NOTE: GQ7-D1 firmware can be used to reset the NVRAM without losing counter data. See Appendix D.
C550/650/451
NOTE: GCQ-J8 firmware can be used to reset the NVRAM without losing counter data. See Appendix C.
C450/C351/C250/C252/C352/C300
NOTE: GCN-G4 firmware can be used to reset the NVRAM without losing counter data. See Appendix C.
Note that the Recovery Software cannot be used on the “P” models. Install the NVRAM on a non-"P"
version machine and install the recovery firmware. When complete, return the NVRAM to the original
"P" machine.
C353/253/203
NOTE: Firmware can be used to reset the NVRAM without losing counter data. See Appendix C.
Note that the Recovery Software cannot be used on the “P” models. Install the NVRAM on a non-"P"
version machine and install the recovery firmware. When complete, return the NVRAM to the original
"P" machine.
C220/C280/C360
NOTE: GQ7-D1 firmware can be used to reset the NVRAM without losing counter data. See Appendix D.
4. Perform Initialization.
a. Service => System 1 => Initialization.
5. Initialize the Fax (if a fax issue is occurring).
a. Service => Fax => Initialization.
C200
C35
BH Pro 1200/1200P/1050/1050P/1050e
BH Pro 950/920
BH552/652
5. Perform Initialization.
a. Service => System 1 => Initialization.
6. Initialize the Fax (if a fax issue is occurring).
a. Service => Fax => Initialization.
BH601/751
BH600/750
BH361/421/501
BH360/420/500
BH36/42
NOTE: GQ7-D1 firmware can be used to reset the NVRAM without losing counter data. See Appendix D.
BH200/250/350/222/282/362
Necessary Hardware
MFP
PC
License Management Service (LMS) (BT manages this Server.)
Necessary Information
Serial Number (13 digits)
Request Code (30 digits)
Repair Request Code (Repair Demand Code) (35 digits)
Repair Code (35 digits)
Enter Service Mode, then press “Stop”,”9”. The “Billing Setting” screen will appear.
Press [License Management], then select the [Repair] button on the left.
** The [Request Code] is not printed therefore, it is necessary to write down the [Request Code]
Please pay attention to “U” and “V”, “0 (number)” and “O (alphabet)”.
“0 (number)” is not used in [Request Code]
[Repair Code (Restoration Permission Code)] and [License Code]* are displayed.
Print or write down this information.
* The License code will only be displayed if i-option features had previously been purchased.
The License code will be necessary to re-activate the i-option function after the Repair operation.
* It is not necessary to have a license code when performing the Repair procedure if the License
Management Error occurs after upgrading to ver.88 FW (or higher) and i-option features were never
purchased.
At the MFP enter Service Mode, and then press “Stop”,”9”. The “Billing Setting” screen will appear.
Press [License Management].
Turn the main switch OFF and ON to complete the Repair procedure
Statistics
Products
Products:
bizhub C650
bizhub C550
bizhub C451
bizhub C353
bizhub C253
bizhub C203
IC-409 Options:
Fiery X3eTY 50_45C-KM None Specified
bizhub C360
bizhub C280
bizhub C220
bizhub C652
bizhub C552
bizhub C452
IC-412
Details
Subject:
What is Memory Check and how is it used?
Description:
Memory Check function in Service Mode.
Solution:
Functions
• To check correspondence of data written to and read from memory through write/read
check.
• Rough Check - A check is made to see if the image data reading and writing are
correctly made in a very limited area. The progress of the check sequence is displayed
in percentage.
• Detail Check - A check is made to see if the image data reading and writing are
correctly made at the addresses and busses in all areas. The progress of the check
sequence is displayed in percentage.
http://onyxweb.mykonicaminolta.com/NewKB/KBDocument.aspx?id=TAUS0902658EN02... 4/2/2012
SSD Technical Support Knowledge Base (KB) Page 2 of 3
When Used
Adjustment Procedure
1. Call the Service Mode to the screen.
2. Touch these keys:
[State Confirmation] → [Memory / HDD Adj.] → [Memory Check]
3. Select the desired type of check, either [Rough Check] or [Detail Check].
4. Press the Start key to start the check procedure. You can press the Stop key to interrupt
the check sequence.
5. When the check procedure is completed, the results are shown on the screen.
Note: If the check results are NG, check the memory for proper connection or replace the
memory with a new one.
INDICATION
The Memory Check screen in the Service Mode indicates the condition of the memory.
• bizhub C203/C253/C353
• bizhub C451/C550/C650
• bizhub C452/C552/C652
• bizhub C220/C280/C360
http://onyxweb.mykonicaminolta.com/NewKB/KBDocument.aspx?id=TAUS0902658EN02... 4/2/2012
SSD Technical Support Knowledge Base (KB) Page 3 of 3
Attachments:
Applies To
http://onyxweb.mykonicaminolta.com/NewKB/KBDocument.aspx?id=TAUS0902658EN02... 4/2/2012
Appendix C
Firmware Release Notes
bizhub C650
bizhub C550
bizhub C451
bizhub C353
bizhub C253
bizhub C203
Program Release Information
Model:bizhub C650/C550/C451/C353/C253/C203
MFP Firmware Ver. GCQ-J8, GDQ-J8, GEQ-J8
Subject: [bizhub C650/C550/C451/C353/C253/C203] NVRAM clear firmware (Jig Firmware )
2008/07/18
These are jig firmwares that clear NVRAM for bizhub C650/C550/C451/C353 / C253 / C203.
You may be able to repair a defective NVRAM by using this firmware.
[Release version]
< C650/C550/C451/C353/C253/C203 jig firmware>
Model Program Name Ver. Program File Name Checksum Note
bizhub C650 Jig firmware GCQ-J8 A00H0Y0-F000-GCQ-J8(00).EXE 0E9A
bizhub C550 Jig firmware GCQ-J8 A00J0Y0-F000-GCQ-J8(00).EXE 8E57
bizhub C451 Jig firmware GCQ-J8 A00K0Y0-F000-GCQ-J8(00).EXE 7D69
bizhub C353 Jig firmware GCQ-J8 A02E0Y0-F000-GCQ-J8(00).EXE 91B0
bizhub C253 Jig firmware GDQ-J8 A02E0Y0-F000-GDQ-J8(00).EXE 9139
bizhub C203 Jig firmware GEQ-J8 A02E0Y0-F000-GEQ-J8(00).EXE AFA0
1) NVRAM Initialize.
This operation clears all data except the information on counter list on the first page.
3. Procedure
1) Install the CF card with the correct firmware installed into the into the MFP with the defective NVRAM, and turn on the MFP.
2) The following screen is displayed.
NVRAM Initialize.
[YES] [NO]
NIC setting erase.
[YES] [NO]
3) Select [YES] for the function that needs to to be initialized and press [START] after [YES] has been selected.
NOTE:([START] is not displayed if both [YES], or [NO]. is selected. Only one choice can be made at any time.
4) If Completed is displayed, NVRAM or NIC rest is completed.
5) Turn on the MFP.
Perform the following when you do a NVRAM Initialize:
(Note)
After clearing NVRAM and turning on MFP for the first time, NVRAM is initialized according to the model/FW version of the
MFP where the NVRAM is installed. While initializing, hour glass screen is displayed for about 90 seconds. Do not turn off
the MFP while the hour glass screen is being displayed.
6) Make following setting in service mode.
System1>Marketing Area
System2>HDD>
System2>Option Board Status
System2>Image Controller Setting
System2>Software Switch Setting (required for bizhub product only)
Switch No. :10
Model:bizhub C650/C550/C451/C353/C253/C203
MFP Firmware Ver. GCQ-J8, GDQ-J8, GEQ-J8
Subject: [bizhub C650/C550/C451/C353/C253/C203] NVRAM clear firmware (Jig Firmware )
2008/07/18
Hex Assignment: :02
7) Turn off/on the MFP again.
8) Follow the setup procedure outlined in the installation manual for the model which this procedure was performed.
* Company names and product names in this document are the registered trademarks for respective companies.
Publisher
[Company] BT
[Group] BT_Service_OP2
Contents
[Original Doc. No.] DLBT0700982JP00
[Open Date] 2007/04/02
[Doc. Language] English
[Doc. Priority] Normal
[Program Category] Special Program
[Option]
[Subject] [Ver.Gcn-G4] NVRAM Recovery Card
[Content]
1. Release version and download file name
The newly released program version and download file name are as follows.
[Release version]
<C450 NVRAM Recovery Card>
Model Program Name Current Ver. New Ver. Program File Name Checksum
bizhub NVRAM N/A Gcn-G4 4037-F000-Gcn-G4-000.EXE 29F9
C450 Recovery Card
3. Restrictions
Follow the instruction on TNBT0700091ENxx when using the NVRAM Recovery Card.
[Rev. Memo]
[Version] Gcn-G4
[App/Drv Language]
[Information Type] Program
[Subinformation Type] Firmware
[Program/Manual/
Training Material Type]
[OS]
[Emulation]
[Related Info.]
TNI(Technical Notice & Information)
[ID-No.] ID-No.TNBT0700091EN00
Publisher
[Company] BT
[Group] BT_Service_OP2
Contents
[Original Doc. No.] TNBT0700091JP00
[Open Date] 2007/04/03
[Doc. Language] English
[Doc. Priority] Normal
[Classification] Problem Solution
[Information for]
[Option]
[Subject] NVRAM recovery card
[Content]
Following two functions are available on NVRAM recovery card to correct NVRAM failures in the
field.
- NVRAM initialize: All data except sales counter data will be initialized.
- NIC setting erase: Network setting will initialized to restart network function.
This card can be applied to the Color MFP products (C450/C351/C250/C252/C352/C300) which is
installed Phase2.01 system or later. Please follow below instruction when using NVRAM recovery
card.
Note: please use this card always after necessary processes are done as mentioned below.
- In case of Network problem
1.Do “NIC setting erase” with NVRAM recovery card for following problem.
- Network setting key will not appear in administrator mode.
- IP address setting will disappear after turning off/on the MFP.
2.If “NIC setting erase” does not help, Do “NVRAM Initialize” with NVRAM recovery card.
- In case of C-D3xx trouble
1.Attempt “STOP,0,7,1,3,9, ” sequence to clear the trouble code
2.Update FW to Phase3.0 or later and do gradation adjustment if C-D36F is displayed.
3.Update FW to Phase3.01 or later and if C-D36E is displayed.
4.If above measurement does not help, Do “NVRAM Initialize” with NVRAM recovery card.
- In case of abnormal counter issue
1.Do “NVRAM Initialize” with NVRAM recovery card.
2.Replace NVRAM.
- In case of the other troubles than mentioning above.
1.Do “Data Clear” in system1>Initialization of service mode
2.Do “NVRAM Initialize” with NVRAM recovery card.
When problem is not solved although above measurements have been applied, NVRAM will need to
be replaced. Please follow your own regulation to procure NVRAM.
How to use NVRAM recovery card
1.Make the card of following program as same manner as making normal FW card.
For C450/C351: 20070301_4037-F000-Gcn-G4-000(00)_CHECKSUM-29F9.EXE
For C250/C252: 20070301_4038-F000-Gcn-G4-000(00)_CHECKSUM-16E6.EXE
For C352/C300: 20070301_9J06-F000-Gcn-G4-000(00)_CHECKSUM-66AA.EXE
2.Insert the card in the slot
3.Turn on MFP while pressing “Clear” key until below screen appears.
[Rev. Memo]
[Related Info.]
Appendix D
Firmware Release Notes
bizhub C652/C552
bizhub C652DS/C552DS
bizhub C360/C280/C220
bizhub 602/502
bizhub 423/363/283/223
Program Release Information
Model: bizhub C652/C652DS/C552/C552DS/C452/C360/C280/C220/602/502/423/363/283/223
MFP firmware Ver.GQ7-D1/GQD-F9
Subject: bizhub C652/C652DS/C552/C552DS/C452/C360/C280/C220/602/502/423/363/283/223
NVRAM Reset tool for NVRAM (Jig firmware)
2012/10/03
1. Release version and download file name
The newly released program version and download file name is as follows.
[Release version]
<C652/C652DS/C552/C552DS/C452/C360/C280/C220/602/502/423/363/283/223 Jig firmware>
Model Program Name Ver. Program File Name Note
bizhub C652/C552 Jig firmware GQ7-D1 A0P00Y0-F000-GQ7-D1(00).exe
bizhub C652DS/C552DS Jig firmware GQ7-D1 A1DM0Y0-F000-GQ7-D1(00).exe
bizhub C360/C280/220 Jig firmware GQ7-D1 A0ED0Y0-F000-GQ7-D1(00).exe
bizhub 602/502 Jig firmware GPD-F9 A2WU0Y0-F000-GPD-F9(00).exe
bizhub 423/363/283/223 Jig firmware GQ7-D1 A1UD0Y0-F000-GQ7-D1(00).exe
2. Intended purpose
This firmware is for resetting NVRAM data.
The problem related to NVRAM might be able to be fixed by this firmware.
All data of the NVRAM except for the following data is reset by using this firmware.
- Data of the first page on counter list (Counters)
- Licence information for i-Option
[Note] Software switch settings and network settings will be returned to default settings. If those settings were changed, note
the current settings before resetting.
3. Using procedure
1) Extract the attached exe file and save “xxxxxx.tar” file to root directory of USB memory.
[Note] Prepare USB memory for only NVRAM reset tool. If other firmware is stored in the USB memory, you cannot
use them.
2) Set software switch setting.
[System2] -> [Software Switch Setting]
Switch No.: 10
Hex Assignment: 00
[Note] Never forget to perform this step. If you perform subsequent steps without performing this step, license
management error occurs and you cannot repair it with repair code.
3) Check software switch setting.
Switch No.: 25
[Note] After reset NVRAM data, this software switch setting needs to be the same. Note the current Hex assignment.
4) Turn the main power switch OFF.
5) Insert USB memory device stored this firmware to USB port for service.
6) Turn the main power switch ON.
7) The control panel display “Clear Select”, touch [YES].
8) [START] is displayed, touch [START].
9) The control panel display “Completed.”, turn the main power switch OFF.
10) Remove USB memory and turn the main power switch ON.
11) Input serial number in the service mode.
[System1] -> [Serial Number]
Switch No.: 25
Hex Assignment: Set the same value noted on step 3.
13) Set the following settings on the service mode.
[System1] -> [Marketing Area]
[System2] -> [HDD] -> [Installed]
14) Turn the main power switch OFF and then ON.
15) Setup MFP in order as explained in installation manual.
* Company names and product names in this document are the registered trademarks for respective companies.
OUTLINE
Store different types of settings information stored in NVRAM board (NRB) from the machine to the USB memory and can write it from the
USB memory to the machine. However, the setting data cannot be edited since it is encrypted.
Machine NVRAM (NRB) data import/export (Complete NRB collection for each serial number) can be performed from the import/export screen
of the service administrator web utilities – Reference the appropriate model service manual for the procedure
Note: Backup & Setting Data collection should be performed at setup or at a current point when the machine is working
properly.
Paper setting data (Media settings, Tray settings, Media Registered/Deleted, Custom size Registered/Deleted)
Setting menu data (Utility menu settings, Machine manager settings)
Software DIPSW setting data (Mainbody/Controller software DIPSW settings)
CSRC Setting Data (CSRC Settings)
To transfer paper settings (catalog) to multiple machines so they are the same paper types/settings
If tandem option is supported for the model, you can duplicate settings between the two machines (clone)
To return machine settings/dipsw states to a like default condition (if setting data was collected on a new machine at setup without any changes)
To provide the machine settings and condition to support for diagnostic and troubleshooting (field and lab machines will be set the same)
To repair a range of unusual conditions* by returning to a previous or like default condition when the machine was working properly
*Unknown changes in hidden dipsw or data used by the machine for proper operation
Note: Setting data can be shared between model/serial numbers with the exception of dipsw or Operation Board/Utility (settings menu)
settings which should be same (like for like) models.
Example:
Dipsw data [1200>1200 OK] [1501>1051 OK] [1200>1200P NG] [1200>1051 NG] [1051>1200P NG] [[1051>1200 NG][C6000>C7000 OK]
Setting Menu data [1200>1200 OK] [1051>1051 OK] [1200P>1200P OK] [1200>1200P NG] [1051>1200P NG] [C6000>C7000 OK]
Paper catalog – Shared all models
CSRC data – Shared all models
(2) Preparation:
Note: Be sure not to turn OFF the main power switch (SW1) until the storing file completes.
Sample File Name Example:
(3) Procedure
Note: If the USB memory is not connected to the connection port, the error message appears not to go on to the file
selection screen.
Note: By pressing [Limit], only the file corresponded to the serial number of the machine appears.
5. "Pop-up screen"
Press [Yes] to start reading the setting data.
Note: Be sure not to turn OFF the main power switch (SW1) until the reading file completes.
Note: By pressing [No], the machine restarts automatically, if not the file did not load properly.
(4) Folder structure of USB memory
When storing data to the USB memory and the folder is not created, it creates the next folder automatically.
Drive letter:\NOVRAM\PRESS_M1250
Three models 1200/1200P/1051 share this folder.
Drive letter:\NOVRAM\PRO_M1200
Drive letter:\C7000\NOVRAM
One model C8000
Drive letter:\C8000\NOVRAM