The Dynamics of

People and Organizations

Organizational
Behavior
DESCRIBE

understand

predict

control
DESCRIBE
PREDICT CONTROL
UNDERSTAND
STRUCTURE TECHNOLOGY

FORCES AFFECTING
THE ORGANIZATIONAL
BEHAVIOUR

PEOPLE ENVIRONMENT
PEOPLE

People make up the internal Social

System of the Organization. The
System consists of individuals and
groups.

They form, change, and disband

People are the living, thinking, feeling
beings who work in the organization
to achieve their objectives
ENVIRONMENT

All organizations operate within an

internal and an external environment.

A single organization does not exist

alone. It is part of a larger System that
contains many other elements, such
as government, the family, and other
organizations. Numerous changes in
the environment create demands on
organizations.
STRUCTURE

Defines the formal relationship

and use of people in
organizations Different Jobs are
required to accomplish all of an
organization’s activities.
TECHNOLOGY

Provides the resources

with which people work
and affects the tasks
that they perform.
 Organizational
Behaviour’s Fundamental
Concepts
Nature of People
 Individual differences
 Perception
 A whole person
 Motivated Behaviour
 Desire of Involvement
 Value of the person
 The Nature of People

Individual Difference
Perception
People have much in
People look at the world
common, but each person
in the world is different.
and see things differently.
 The Nature of People

A Whole Person Motivated Behaviour

Employee is treated as a Normal behavior has certain
whole, not just parts (skills or causes that relates to personal
brain). needs or consequences
 The Nature of People

Desire for Involvement Value of the Person

People seek opportunities at People deserve to be treated
work to become involved in differently as compared to
relevant decisions. factors of production.
 Social System

Activities in the
organizations are
governed by social
laws as well as
psychological laws
 Mutual Interest

Organization need
people and people
need organizations
 Ethics

Organizations
must treat
employees in an
ethical fashion
 BASIC APPROACHES OF
ORGANIZATIONAL BEHAVIORS
It is concerned with the growth and
development of people toward higher
levels of competency, creativity, and HUMAN RESOURCE
fulfillment, because people are the
central resource in any organization APPROACH
and any society.

Different Managerial Behaviors are

required by different environments for
effectiveness. Managers need to know
under what conditions they should CONTINGENCY
choose one behavioral Approach over
another and the contingency APPROACH
framework can help them to do this.

Outcomes of Organizational Behavior RESULT ORIENTED

programs are assessed in terms of
their efficiency. APPROACH
 T otal
Q uality
M anagement

is an integrated attempt to
improve the quality of a firm’s
products and services through a
variety of techniques and
training.
 A FORMULA
The interaction of Motivation and Ability
determines a person’s Potential
Performance in any activity:

Knowledge X Skills = ABILITY

Attitude X Situation = MOTIVATION

Ability X Motivation = POTENTIAL HUMAN

PERFORMANCE

Potential Performance X Motivation

= POTENTIAL HUMAN PERFORMANCE

 A SYSTEM APPROACH
Holistic Organizational Behavior interprets
people – organization relationships in terms of
the whole person, whole group, whole
organization, and whole social System.
BEHAVIORAL BIAS
People who lacks System understanding may
develop a Behavioral Bias in which gives the
narrow viewpoint that emphasizes employees’
experiences while overlooking the broader
system of the organization in relation to all its
publics.
UNETHICAL MANIPULATION OF PEOPLE
a significant concern about Organizational Behavior is that its
knowledge and techniques can be used to manipulate people
unethically as well as help them develop their potential.