Quality Management Outline

1. TQM / PI Outline Cut and paste these questions on a new word document. Complete the
outline and add it to your portfolio.
At this facility, there is a set checklist used to monitor, measure, and improve quality in

the food service operation. Heather is the only employee that is responsible for managing the PI /

TQM process in the food service department and she discusses this with the employees on a

monthly basis. The department has assigned Heather with the responsibility of monitoring

services discussed previously. According to the food service director, safety, paperwork and food

presentation are all routinely monitored by her and other staff at the facility as well. A facility

wide TQM meeting typically takes place monthly, but is sometimes bimonthly, to evaluate the

performance of all employees. Continuing education for staff is done both monthly and annually

on different topics. These topics include, food safety and proper equipment usage and

procedures, as well as efficient production training for the facility. Employees at this facility are

empowered by their supportive and encouraging boss / manager who does her best to ensure they

feel good about their job. This facility also has a reward system in place for the employees in the

form of contests through the school for best participation along with certificates that go with it.

However, there is a possibility that the reward system has not been kept up with due to the

current pandemic circumstances.