From what I have learned from the discussions and case study that I have read,

Total Quality Management is vital in every business. It seeks to have the maximum effort
and commitment from all the employees or staff members so that the business will be able
to maximize their profit without sacrificing the quality of their products or services that
they offer. It is the continuous effort of the management to increase their quality control to
ensure the long-term success through customer satisfaction.
In this system of management, employees play a big part in the over-all success of
the company. The owner itself must be competent enough so that he/she would be able to
form a group of people that will help him/her achieve his/her goals. In short, it must be a
team effort. All members of the management should participate in activities that would
improve the process, products and services; be involved in detecting, reducing and/or
eliminating errors in the business process; and continuously try to improve customer
satisfaction. Also, in order to be an effective employee, they must be up to speed with
training. If they wish to be successful even in future, they must ensure that they will be able
to adapt with the vast changes around the world.
I can conclude from all the things that I have read that total quality management is
responsible for quality planning, quality controlling and quality improvement. They have to
do all of this in an efficient manner. I think to achieve the quality control, they must develop
or improve their products and/or services that will be more beneficial and satisfactory to
the customers. However, the definition of quality may vary from one customer to another.
This must be considered by the business owner. Some may be satisfied with the quality in
parallel with its price. Whilst some may see quality as freedom from deficiencies whatever
its price is. I also feel like with all of these quality management, companies or business
entities must also put an emphasis to the product’s impact on the environment, health and
safety of everyone.
The case study entitled A Case Study of Total Quality Management in a
Manufacturing and Construction Firm by Ammar Al-Saket, the ABC steel which is a steel
manufacturing and construction company was examined. This company created a Total
Business Management System in which this management uses a process approach in
carrying out business activities. Its process control is consistent with the PDCA control
cycle wherein they had set objectives, policies and processes to meet quality requirements.
They also make corrective and preventive action to detect and eliminate potential causes of
deficiencies in products and/or services. However, there are still areas in the process
control approach needed to be improved by the ABC Steel Company. These are: (1)
investigating the root cause of the problem (2) the use of feedback loop (3) the use of
statistical process control techniques. Quality control is conducted mainly to reduce
variations and to solve existing problems according to the study.
To sum it all up, a business entity is not dependent to its owner and customers only.
It is all dependent to its employees because they are the ones who produce or provide the
goods and/or services needed by the customers. But to ensure the customers’ satisfaction,
investment in training and education must be done so that the employees will be efficient
and competent. Because in a total quality management, it is not only the quality of product
that is needed, but also the quality of the employees or workers.