Help Desk Ticket MAY

Week Help Desk Tickets

1 79
2 72
3 109
4 113
TOTAL 373
Help Desk Tickets
Ticket Requestor RequestorSeniority ITOwner FiledAgainst TicketType Priority
1012 597 1 - Junior 32 Systems Request 1 - Low
1013 1141 3 - Senior 39 Systems Request 3 - High
1014 1367 1 - Junior 47 Software Request 2 - Medium
1015 892 1 - Junior 22 Systems Request 1 - Low
1016 1224 3 - Senior 49 Access/Login Issue 2 - Medium
1017 861 4 - Management 46 Systems Request 3 - High
1018 1584 2 - Regular 45 Software Issue 2 - Medium
1019 694 2 - Regular 12 Systems Request 2 - Medium
1020 608 2 - Regular 47 Systems Request 3 - High
1021 1038 2 - Regular 24 Access/Login Request 0 - Unassigned
1022 1230 2 - Regular 42 Systems Request 3 - High
1023 1655 3 - Senior 19 Access/Login Request 0 - Unassigned
1024 800 2 - Regular 12 Access/Login Request 3 - High
1025 1088 2 - Regular 24 Systems Request 3 - High
1026 582 2 - Regular 42 Software Request 3 - High
1027 1931 2 - Regular 44 Access/Login Request 1 - Low
1028 1860 1 - Junior 20 Access/Login Issue 1 - Low
1029 864 4 - Management 34 Systems Request 0 - Unassigned
1030 906 4 - Management 37 Systems Request 0 - Unassigned
1031 391 3 - Senior 43 Access/Login Request 3 - High
1032 610 2 - Regular 42 Systems Request 3 - High
1033 1019 2 - Regular 15 Software Request 2 - Medium
1034 1141 3 - Senior 7 Systems Request 0 - Unassigned
1035 1120 4 - Management 20 Access/Login Request 3 - High
1036 1768 2 - Regular 5 Software Request 0 - Unassigned
1037 1572 2 - Regular 5 Hardware Request 0 - Unassigned
1038 1423 2 - Regular 48 Access/Login Request 3 - High
1039 1681 2 - Regular 27 Systems Request 3 - High
1040 1843 2 - Regular 38 Systems Issue 1 - Low
1041 1446 2 - Regular 40 Access/Login Request 2 - Medium
1042 1523 4 - Management 38 Software Request 0 - Unassigned
1043 636 3 - Senior 37 Access/Login Issue 0 - Unassigned
1044 1626 2 - Regular 31 Systems Request 0 - Unassigned
1045 723 2 - Regular 20 Access/Login Request 0 - Unassigned
1046 1380 2 - Regular 40 Software Issue 2 - Medium
1047 103 4 - Management 39 Hardware Request 3 - High
1048 211 1 - Junior 11 Software Request 2 - Medium
1049 1576 2 - Regular 31 Software Request 2 - Medium
1050 384 1 - Junior 12 Systems Request 2 - Medium
1051 1740 3 - Senior 14 Access/Login Request 3 - High
1052 1662 3 - Senior 10 Systems Request 3 - High
1053 1423 2 - Regular 35 Software Request 0 - Unassigned
1054 765 2 - Regular 21 Systems Request 0 - Unassigned
1055 1557 2 - Regular 46 Systems Request 0 - Unassigned
1056 1632 3 - Senior 4 Access/Login Request 0 - Unassigned
1057 413 4 - Management 27 Hardware Request 0 - Unassigned
1058 1746 3 - Senior 42 Hardware Request 3 - High
1059 850 2 - Regular 33 Hardware Request 3 - High
1060 922 2 - Regular 49 Access/Login Issue 0 - Unassigned
1061 1856 2 - Regular 15 Software Issue 3 - High
1062 1421 4 - Management 46 Software Request 3 - High
1063 1206 2 - Regular 36 Access/Login Issue 3 - High
1064 1286 4 - Management 45 Hardware Request 0 - Unassigned
1065 491 1 - Junior 29 Access/Login Request 1 - Low
1066 362 2 - Regular 45 Software Request 0 - Unassigned
1067 1171 3 - Senior 24 Software Request 0 - Unassigned
1068 977 2 - Regular 23 Systems Request 3 - High
1069 970 2 - Regular 18 Systems Issue 3 - High
1070 1369 2 - Regular 45 Access/Login Request 1 - Low
1071 1512 3 - Senior 31 Systems Request 3 - High
1072 1929 1 - Junior 38 Hardware Request 1 - Low
1073 782 2 - Regular 7 Access/Login Request 3 - High
1074 917 4 - Management 29 Systems Issue 0 - Unassigned
1075 228 4 - Management 15 Systems Request 3 - High
1076 442 4 - Management 21 Systems Issue 0 - Unassigned
1077 1081 2 - Regular 17 Access/Login Request 2 - Medium
1078 474 2 - Regular 23 Software Issue 3 - High
1079 523 2 - Regular 9 Software Request 2 - Medium
1080 1827 1 - Junior 14 Access/Login Request 0 - Unassigned
1081 459 1 - Junior 46 Software Request 0 - Unassigned
1082 1192 3 - Senior 19 Access/Login Request 3 - High
1083 85 2 - Regular 21 Access/Login Issue 0 - Unassigned
1084 1901 2 - Regular 41 Access/Login Request 3 - High
1085 1735 1 - Junior 4 Access/Login Issue 0 - Unassigned
1086 1655 3 - Senior 6 Systems Request 0 - Unassigned
1087 892 1 - Junior 15 Systems Request 1 - Low
1088 34 3 - Senior 22 Access/Login Request 3 - High
1089 1511 4 - Management 33 Systems Request 3 - High
1090 256 2 - Regular 46 Systems Request 0 - Unassigned
 MAY
DaysOpen Satisfaction Severity
9 0 - Unknown 1 - Minor
15 1 - Unsatisfied 2 - Normal
2 2 - Satisfied 2 - Normal
14 1 - Unsatisfied 2 - Normal
0 2 - Satisfied 2 - Normal
15 2 - Satisfied 2 - Normal
1 3 - Highly satisfied 2 - Normal
7 3 - Highly satisfied 2 - Normal
8 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
5 2 - Satisfied 2 - Normal
1 3 - Highly satisfied 2 - Normal
0 2 - Satisfied 2 - Normal
6 3 - Highly satisfied 2 - Normal
2 0 - Unknown 2 - Normal
1 3 - Highly satisfied 2 - Normal
0 0 - Unknown 2 - Normal
6 3 - Highly satisfied 2 - Normal
7 0 - Unknown 2 - Normal
0 0 - Unknown 3 - Major
7 0 - Unknown 2 - Normal
3 1 - Unsatisfied 2 - Normal
15 0 - Unknown 2 - Normal
0 2 - Satisfied 2 - Normal
4 2 - Satisfied 2 - Normal
31 2 - Satisfied 2 - Normal
1 2 - Satisfied 4 - Critical
8 3 - Highly satisfied 2 - Normal
1 0 - Unknown 1 - Minor
1 0 - Unknown 2 - Normal
2 3 - Highly satisfied 2 - Normal
0 2 - Satisfied 2 - Normal
6 2 - Satisfied 2 - Normal
0 2 - Satisfied 2 - Normal
1 3 - Highly satisfied 2 - Normal
37 1 - Unsatisfied 2 - Normal
7 1 - Unsatisfied 2 - Normal
3 3 - Highly satisfied 2 - Normal
16 3 - Highly satisfied 3 - Major
0 1 - Unsatisfied 2 - Normal
5 3 - Highly satisfied 2 - Normal
5 3 - Highly satisfied 2 - Normal
7 0 - Unknown 2 - Normal
13 0 - Unknown 2 - Normal
 0 1 - Unsatisfied 1 - Minor
13 3 - Highly satisfied 2 - Normal
11 0 - Unknown 2 - Normal
11 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
1 3 - Highly satisfied 4 - Critical
12 1 - Unsatisfied 2 - Normal
0 2 - Satisfied 2 - Normal
10 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
5 3 - Highly satisfied 2 - Normal
4 0 - Unknown 2 - Normal
7 3 - Highly satisfied 2 - Normal
5 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
8 3 - Highly satisfied 2 - Normal
14 0 - Unknown 2 - Normal
2 0 - Unknown 2 - Normal
3 1 - Unsatisfied 2 - Normal
6 2 - Satisfied 2 - Normal
2 0 - Unknown 2 - Normal
0 3 - Highly satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
6 2 - Satisfied 2 - Normal
1 1 - Unsatisfied 2 - Normal
11 3 - Highly satisfied 2 - Normal
1 3 - Highly satisfied 2 - Normal
0 0 - Unknown 2 - Normal
0 3 - Highly satisfied 2 - Normal
0 3 - Highly satisfied 0 - Unclassified
15 0 - Unknown 2 - Normal
5 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
9 3 - Highly satisfied 2 - Normal
15 0 - Unknown 2 - Normal
Help Desk Tickets
Ticket Requestor RequestorSeniority ITOwner FiledAgainst TicketType Priority
1091 1572 2 - Regular 23 Systems Request 2 - Medium
1092 118 2 - Regular 28 Systems Request 0 - Unassigned
1093 775 2 - Regular 17 Systems Request 0 - Unassigned
1094 1762 2 - Regular 38 Systems Request 3 - High
1095 510 1 - Junior 1 Access/Login Request 1 - Low
1096 760 3 - Senior 15 Access/Login Request 0 - Unassigned
1097 1100 2 - Regular 33 Hardware Issue 2 - Medium
1098 1071 4 - Management 34 Access/Login Request 2 - Medium
1099 3 2 - Regular 32 Systems Issue 1 - Low
1100 732 2 - Regular 1 Access/Login Request 2 - Medium
1101 284 2 - Regular 39 Systems Issue 0 - Unassigned
1102 1953 2 - Regular 4 Software Request 0 - Unassigned
1103 537 4 - Management 2 Access/Login Issue 3 - High
1104 1606 4 - Management 15 Systems Request 3 - High
1105 326 2 - Regular 11 Hardware Request 2 - Medium
1106 719 4 - Management 34 Software Request 3 - High
1107 577 1 - Junior 26 Systems Request 2 - Medium
1108 413 4 - Management 3 Hardware Issue 0 - Unassigned
1109 433 1 - Junior 24 Systems Request 1 - Low
1110 1629 3 - Senior 10 Access/Login Issue 3 - High
1111 1636 4 - Management 10 Systems Request 3 - High
1112 298 3 - Senior 18 Software Request 2 - Medium
1113 1485 3 - Senior 2 Access/Login Issue 2 - Medium
1114 1295 4 - Management 35 Software Issue 3 - High
1115 117 2 - Regular 11 Software Request 0 - Unassigned
1116 1164 4 - Management 33 Hardware Issue 3 - High
1117 1082 4 - Management 15 Systems Issue 3 - High
1118 329 4 - Management 23 Access/Login Request 3 - High
1119 541 1 - Junior 3 Hardware Request 0 - Unassigned
1120 917 4 - Management 14 Access/Login Request 0 - Unassigned
1121 642 2 - Regular 22 Access/Login Issue 0 - Unassigned
1122 1612 2 - Regular 17 Systems Request 0 - Unassigned
1123 691 2 - Regular 50 Access/Login Request 0 - Unassigned
1124 339 2 - Regular 7 Systems Issue 2 - Medium
1125 509 1 - Junior 14 Software Request 1 - Low
1126 1292 1 - Junior 25 Hardware Issue 2 - Medium
1127 496 2 - Regular 7 Access/Login Request 3 - High
1128 1224 3 - Senior 38 Access/Login Request 2 - Medium
1129 986 2 - Regular 29 Access/Login Request 2 - Medium
1130 1538 4 - Management 20 Systems Request 3 - High
1131 1311 2 - Regular 36 Systems Request 0 - Unassigned
1132 1571 1 - Junior 22 Access/Login Issue 0 - Unassigned
1133 304 4 - Management 8 Software Issue 3 - High
1134 169 2 - Regular 15 Systems Request 0 - Unassigned
1135 625 1 - Junior 26 Software Request 0 - Unassigned
1136 956 4 - Management 29 Systems Issue 0 - Unassigned
1137 1194 4 - Management 32 Software Issue 3 - High
1138 709 2 - Regular 31 Hardware Request 1 - Low
1139 1190 2 - Regular 35 Systems Issue 1 - Low
1140 1918 4 - Management 39 Systems Request 3 - High
1141 1961 4 - Management 11 Systems Request 3 - High
1142 1916 4 - Management 34 Software Issue 0 - Unassigned
1143 1230 2 - Regular 6 Access/Login Request 1 - Low
1144 79 1 - Junior 45 Software Request 1 - Low
1145 1394 2 - Regular 38 Access/Login Issue 1 - Low
1146 1835 1 - Junior 49 Software Request 1 - Low
1147 327 2 - Regular 24 Software Request 3 - High
1148 907 4 - Management 10 Hardware Request 0 - Unassigned
1149 1239 2 - Regular 50 Software Request 1 - Low
1150 1594 3 - Senior 40 Software Request 3 - High
1151 611 2 - Regular 8 Systems Issue 1 - Low
1152 1089 1 - Junior 47 Systems Request 3 - High
1153 1613 3 - Senior 15 Systems Issue 0 - Unassigned
1154 940 2 - Regular 41 Access/Login Request 3 - High
1155 1657 3 - Senior 41 Hardware Issue 0 - Unassigned
1156 874 4 - Management 42 Systems Issue 0 - Unassigned
1157 1226 2 - Regular 1 Systems Request 0 - Unassigned
1158 726 2 - Regular 2 Systems Request 1 - Low
1159 1689 2 - Regular 32 Hardware Request 3 - High
1160 1429 4 - Management 3 Software Request 0 - Unassigned
1161 194 4 - Management 35 Access/Login Issue 2 - Medium
1162 1465 2 - Regular 14 Systems Request 2 - Medium
 MAY
DaysOpen Satisfaction Severity
7 0 - Unknown 2 - Normal
25 1 - Unsatisfied 2 - Normal
6 0 - Unknown 2 - Normal
9 3 - Highly satisfied 2 - Normal
2 0 - Unknown 2 - Normal
0 0 - Unknown 1 - Minor
10 1 - Unsatisfied 2 - Normal
0 0 - Unknown 2 - Normal
4 1 - Unsatisfied 2 - Normal
0 0 - Unknown 1 - Minor
15 2 - Satisfied 2 - Normal
8 2 - Satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
6 2 - Satisfied 2 - Normal
23 2 - Satisfied 2 - Normal
3 3 - Highly satisfied 2 - Normal
14 0 - Unknown 2 - Normal
16 0 - Unknown 2 - Normal
13 0 - Unknown 2 - Normal
0 3 - Highly satisfied 2 - Normal
5 3 - Highly satisfied 2 - Normal
12 1 - Unsatisfied 2 - Normal
0 0 - Unknown 2 - Normal
6 3 - Highly satisfied 1 - Minor
13 1 - Unsatisfied 2 - Normal
5 1 - Unsatisfied 2 - Normal
1 3 - Highly satisfied 4 - Critical
0 2 - Satisfied 2 - Normal
31 0 - Unknown 2 - Normal
1 1 - Unsatisfied 3 - Major
0 1 - Unsatisfied 2 - Normal
7 3 - Highly satisfied 2 - Normal
0 1 - Unsatisfied 2 - Normal
6 0 - Unknown 2 - Normal
10 1 - Unsatisfied 2 - Normal
19 1 - Unsatisfied 2 - Normal
0 3 - Highly satisfied 3 - Major
0 3 - Highly satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
6 3 - Highly satisfied 2 - Normal
9 1 - Unsatisfied 1 - Minor
0 1 - Unsatisfied 4 - Critical
2 3 - Highly satisfied 2 - Normal
6 0 - Unknown 2 - Normal
18 2 - Satisfied 2 - Normal
1 0 - Unknown 2 - Normal
0 1 - Unsatisfied 2 - Normal
11 3 - Highly satisfied 2 - Normal
9 1 - Unsatisfied 2 - Normal
25 2 - Satisfied 2 - Normal
20 0 - Unknown 2 - Normal
2 0 - Unknown 1 - Minor
0 0 - Unknown 2 - Normal
3 0 - Unknown 2 - Normal
1 0 - Unknown 2 - Normal
8 0 - Unknown 2 - Normal
3 1 - Unsatisfied 2 - Normal
14 1 - Unsatisfied 2 - Normal
10 1 - Unsatisfied 2 - Normal
4 2 - Satisfied 2 - Normal
2 1 - Unsatisfied 1 - Minor
6 0 - Unknown 2 - Normal
2 3 - Highly satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
5 3 - Highly satisfied 2 - Normal
5 0 - Unknown 2 - Normal
17 2 - Satisfied 2 - Normal
8 3 - Highly satisfied 2 - Normal
10 2 - Satisfied 2 - Normal
7 1 - Unsatisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
11 0 - Unknown 2 - Normal
Help Desk Tickets
Ticket Requestor RequestorSeniority ITOwner FiledAgainst TicketType Priority
1163 45 2 - Regular 17 Access/Login Request 1 - Low
1164 1507 2 - Regular 22 Systems Request 1 - Low
1165 751 2 - Regular 42 Access/Login Request 3 - High
1166 1238 1 - Junior 34 Hardware Request 2 - Medium
1167 915 3 - Senior 48 Systems Request 3 - High
1168 1775 2 - Regular 41 Software Request 3 - High
1169 1938 2 - Regular 11 Software Issue 1 - Low
1170 452 2 - Regular 3 Software Issue 0 - Unassigned
1171 660 4 - Management 23 Systems Request 3 - High
1172 1656 1 - Junior 14 Access/Login Request 0 - Unassigned
1173 970 2 - Regular 25 Access/Login Issue 0 - Unassigned
1174 1722 1 - Junior 36 Software Request 0 - Unassigned
1175 68 4 - Management 24 Systems Request 0 - Unassigned
1176 703 2 - Regular 29 Systems Issue 3 - High
1177 597 1 - Junior 36 Systems Request 1 - Low
1178 21 1 - Junior 48 Hardware Issue 1 - Low
1179 779 1 - Junior 10 Software Request 1 - Low
1180 1211 2 - Regular 11 Hardware Request 2 - Medium
1181 444 2 - Regular 50 Systems Request 0 - Unassigned
1182 1202 3 - Senior 18 Access/Login Request 3 - High
1183 1173 4 - Management 30 Systems Request 3 - High
1184 1076 2 - Regular 35 Software Request 1 - Low
1185 30 2 - Regular 19 Software Issue 1 - Low
1186 720 4 - Management 42 Systems Request 3 - High
1187 1705 2 - Regular 26 Systems Request 0 - Unassigned
1188 1223 2 - Regular 37 Access/Login Request 2 - Medium
1189 177 3 - Senior 46 Access/Login Request 3 - High
1190 174 4 - Management 1 Systems Request 0 - Unassigned
1191 1995 4 - Management 17 Systems Issue 3 - High
1192 570 2 - Regular 13 Access/Login Request 0 - Unassigned
1193 974 4 - Management 35 Software Request 3 - High
1194 16 4 - Management 1 Access/Login Request 3 - High
1195 1267 2 - Regular 13 Hardware Request 0 - Unassigned
1196 1356 2 - Regular 4 Systems Request 2 - Medium
1197 1937 2 - Regular 43 Systems Request 0 - Unassigned
1198 1082 4 - Management 28 Access/Login Issue 0 - Unassigned
1199 1119 2 - Regular 42 Systems Request 0 - Unassigned
1200 253 3 - Senior 20 Access/Login Request 3 - High
1201 199 2 - Regular 18 Access/Login Issue 1 - Low
1202 1943 1 - Junior 39 Systems Issue 1 - Low
1203 136 1 - Junior 32 Access/Login Request 1 - Low
1204 667 2 - Regular 22 Hardware Request 1 - Low
1205 1333 4 - Management 14 Systems Request 3 - High
1206 1840 1 - Junior 42 Software Request 0 - Unassigned
1207 1214 4 - Management 18 Access/Login Request 3 - High
1208 1507 2 - Regular 25 Systems Issue 0 - Unassigned
1209 1453 3 - Senior 23 Hardware Request 2 - Medium
1210 193 2 - Regular 10 Software Request 3 - High
1211 361 2 - Regular 40 Access/Login Request 3 - High
1212 655 1 - Junior 20 Access/Login Request 0 - Unassigned
1213 442 4 - Management 19 Access/Login Issue 3 - High
1214 699 1 - Junior 21 Systems Request 3 - High
1215 367 2 - Regular 41 Software Request 2 - Medium
1216 1818 2 - Regular 19 Software Request 3 - High
1217 1792 1 - Junior 11 Access/Login Request 2 - Medium
1218 1635 4 - Management 41 Systems Request 0 - Unassigned
1219 1906 2 - Regular 26 Software Request 2 - Medium
1220 1265 4 - Management 42 Systems Issue 2 - Medium
1221 564 2 - Regular 36 Software Issue 0 - Unassigned
1222 1784 4 - Management 31 Systems Request 3 - High
1223 196 3 - Senior 7 Systems Request 3 - High
1224 1902 4 - Management 24 Software Request 3 - High
1225 1065 2 - Regular 22 Software Request 1 - Low
1226 1995 4 - Management 42 Software Request 0 - Unassigned
1227 1196 1 - Junior 12 Access/Login Request 2 - Medium
1228 386 1 - Junior 26 Systems Request 0 - Unassigned
1229 763 4 - Management 44 Systems Request 3 - High
1230 730 2 - Regular 30 Systems Request 0 - Unassigned
1231 261 2 - Regular 16 Systems Issue 2 - Medium
1232 785 1 - Junior 25 Access/Login Issue 0 - Unassigned
1233 1361 4 - Management 30 Systems Request 0 - Unassigned
1234 1717 3 - Senior 39 Systems Issue 3 - High
1235 57 2 - Regular 46 Systems Request 0 - Unassigned
1236 84 2 - Regular 43 Access/Login Request 2 - Medium
1237 1650 1 - Junior 9 Access/Login Request 3 - High
1238 665 3 - Senior 15 Software Issue 3 - High
1239 424 3 - Senior 29 Hardware Request 3 - High
1240 72 1 - Junior 34 Systems Issue 1 - Low
1241 1585 3 - Senior 44 Systems Issue 0 - Unassigned
1242 571 2 - Regular 37 Access/Login Request 1 - Low
1243 74 4 - Management 31 Systems Request 3 - High
1244 1577 2 - Regular 2 Access/Login Request 3 - High
1245 649 2 - Regular 42 Access/Login Request 1 - Low
1246 1193 4 - Management 3 Systems Request 0 - Unassigned
1247 1164 4 - Management 49 Systems Request 3 - High
1248 1011 2 - Regular 35 Systems Request 0 - Unassigned
1249 936 2 - Regular 2 Systems Issue 3 - High
1250 1206 2 - Regular 11 Hardware Issue 2 - Medium
1251 1439 1 - Junior 27 Systems Issue 3 - High
1252 749 3 - Senior 3 Systems Request 2 - Medium
1253 272 2 - Regular 44 Systems Issue 0 - Unassigned
1254 750 1 - Junior 11 Systems Request 0 - Unassigned
1255 242 4 - Management 12 Systems Request 0 - Unassigned
1256 686 1 - Junior 8 Access/Login Request 0 - Unassigned
1257 1711 4 - Management 9 Access/Login Request 0 - Unassigned
1258 1770 1 - Junior 29 Access/Login Request 2 - Medium
1259 1513 2 - Regular 12 Software Request 0 - Unassigned
1260 1374 3 - Senior 35 Hardware Request 2 - Medium
1261 1611 3 - Senior 31 Systems Request 3 - High
1262 924 2 - Regular 49 Software Issue 2 - Medium
1263 1794 2 - Regular 45 Access/Login Request 3 - High
1264 524 2 - Regular 11 Software Issue 1 - Low
1265 1805 4 - Management 10 Software Issue 3 - High
1266 543 1 - Junior 47 Hardware Request 2 - Medium
1267 1701 1 - Junior 15 Systems Issue 0 - Unassigned
1268 253 3 - Senior 8 Systems Request 0 - Unassigned
1269 1583 1 - Junior 19 Systems Request 1 - Low
1270 610 2 - Regular 16 Systems Issue 1 - Low
1271 1636 4 - Management 8 Access/Login Request 1 - Low
 MAY
DaysOpen Satisfaction Severity
0 0 - Unknown 2 - Normal
14 1 - Unsatisfied 2 - Normal
0 2 - Satisfied 2 - Normal
10 2 - Satisfied 2 - Normal
5 2 - Satisfied 2 - Normal
3 2 - Satisfied 2 - Normal
6 0 - Unknown 2 - Normal
2 0 - Unknown 2 - Normal
7 3 - Highly satisfied 2 - Normal
1 3 - Highly satisfied 2 - Normal
2 0 - Unknown 2 - Normal
4 3 - Highly satisfied 2 - Normal
8 0 - Unknown 2 - Normal
4 2 - Satisfied 4 - Critical
6 3 - Highly satisfied 2 - Normal
11 2 - Satisfied 2 - Normal
6 0 - Unknown 2 - Normal
28 1 - Unsatisfied 2 - Normal
14 1 - Unsatisfied 2 - Normal
0 0 - Unknown 2 - Normal
8 1 - Unsatisfied 2 - Normal
9 3 - Highly satisfied 2 - Normal
4 0 - Unknown 2 - Normal
6 0 - Unknown 2 - Normal
19 3 - Highly satisfied 2 - Normal
0 2 - Satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
27 0 - Unknown 2 - Normal
3 1 - Unsatisfied 2 - Normal
0 1 - Unsatisfied 2 - Normal
3 2 - Satisfied 2 - Normal
0 0 - Unknown 2 - Normal
30 0 - Unknown 2 - Normal
20 0 - Unknown 2 - Normal
5 1 - Unsatisfied 2 - Normal
0 1 - Unsatisfied 2 - Normal
7 3 - Highly satisfied 2 - Normal
0 1 - Unsatisfied 2 - Normal
0 0 - Unknown 2 - Normal
9 2 - Satisfied 2 - Normal
2 0 - Unknown 2 - Normal
32 1 - Unsatisfied 2 - Normal
8 2 - Satisfied 2 - Normal
5 2 - Satisfied 2 - Normal
 0 3 - Highly satisfied 2 - Normal
5 1 - Unsatisfied 2 - Normal
17 3 - Highly satisfied 2 - Normal
3 3 - Highly satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
0 0 - Unknown 2 - Normal
0 2 - Satisfied 2 - Normal
6 3 - Highly satisfied 2 - Normal
2 3 - Highly satisfied 2 - Normal
16 0 - Unknown 2 - Normal
0 2 - Satisfied 2 - Normal
9 2 - Satisfied 2 - Normal
8 3 - Highly satisfied 2 - Normal
3 0 - Unknown 2 - Normal
1 0 - Unknown 2 - Normal
7 0 - Unknown 2 - Normal
16 2 - Satisfied 3 - Major
2 0 - Unknown 2 - Normal
9 0 - Unknown 2 - Normal
6 1 - Unsatisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
10 1 - Unsatisfied 2 - Normal
5 2 - Satisfied 2 - Normal
7 2 - Satisfied 2 - Normal
2 0 - Unknown 3 - Major
0 1 - Unsatisfied 2 - Normal
7 1 - Unsatisfied 2 - Normal
4 2 - Satisfied 2 - Normal
18 0 - Unknown 2 - Normal
0 3 - Highly satisfied 2 - Normal
0 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
11 1 - Unsatisfied 2 - Normal
3 0 - Unknown 3 - Major
3 2 - Satisfied 2 - Normal
0 2 - Satisfied 2 - Normal
6 1 - Unsatisfied 2 - Normal
0 2 - Satisfied 2 - Normal
0 1 - Unsatisfied 2 - Normal
19 1 - Unsatisfied 2 - Normal
24 0 - Unknown 2 - Normal
14 0 - Unknown 2 - Normal
1 0 - Unknown 3 - Major
5 3 - Highly satisfied 1 - Minor
1 3 - Highly satisfied 2 - Normal
20 0 - Unknown 2 - Normal
1 0 - Unknown 2 - Normal
5 1 - Unsatisfied 2 - Normal
 8 0 - Unknown 2 - Normal
0 3 - Highly satisfied 2 - Normal
0 2 - Satisfied 2 - Normal
0 2 - Satisfied 2 - Normal
4 2 - Satisfied 2 - Normal
34 1 - Unsatisfied 2 - Normal
9 0 - Unknown 2 - Normal
3 3 - Highly satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
8 1 - Unsatisfied 2 - Normal
1 0 - Unknown 2 - Normal
10 3 - Highly satisfied 2 - Normal
1 3 - Highly satisfied 2 - Normal
6 3 - Highly satisfied 2 - Normal
14 1 - Unsatisfied 2 - Normal
4 0 - Unknown 2 - Normal
0 2 - Satisfied 2 - Normal
Help Desk Tickets
Ticket Requestor RequestorSeniority ITOwner FiledAgainst TicketType Priority
1272 1087 3 - Senior 5 Access/Login Request 3 - High
1273 1651 2 - Regular 17 Systems Issue 3 - High
1274 852 1 - Junior 47 Systems Request 2 - Medium
1275 1202 3 - Senior 26 Access/Login Request 3 - High
1276 287 4 - Management 42 Systems Issue 0 - Unassigned
1277 1308 3 - Senior 43 Software Request 0 - Unassigned
1278 1032 1 - Junior 3 Software Request 0 - Unassigned
1279 852 1 - Junior 27 Access/Login Issue 1 - Low
1280 1260 3 - Senior 40 Access/Login Issue 0 - Unassigned
1281 586 4 - Management 13 Systems Request 3 - High
1282 1556 4 - Management 29 Software Request 3 - High
1283 580 3 - Senior 7 Software Request 2 - Medium
1284 1987 1 - Junior 46 Systems Request 3 - High
1285 735 2 - Regular 24 Systems Request 0 - Unassigned
1286 601 2 - Regular 50 Access/Login Request 0 - Unassigned
1287 751 2 - Regular 43 Systems Request 3 - High
1288 194 4 - Management 27 Hardware Issue 3 - High
1289 1520 4 - Management 37 Access/Login Request 0 - Unassigned
1290 1556 4 - Management 31 Systems Request 3 - High
1291 328 2 - Regular 33 Software Issue 1 - Low
1292 539 3 - Senior 49 Software Request 3 - High
1293 549 4 - Management 4 Systems Request 1 - Low
1294 1396 4 - Management 32 Systems Request 3 - High
1295 720 4 - Management 32 Systems Request 0 - Unassigned
1296 1749 2 - Regular 37 Software Request 2 - Medium
1297 527 2 - Regular 48 Access/Login Request 0 - Unassigned
1298 455 2 - Regular 27 Access/Login Request 0 - Unassigned
1299 1001 3 - Senior 32 Software Request 3 - High
1300 1553 1 - Junior 5 Systems Request 0 - Unassigned
1301 18 1 - Junior 24 Access/Login Request 1 - Low
1302 363 3 - Senior 19 Systems Request 3 - High
1303 171 4 - Management 34 Access/Login Request 3 - High
1304 797 2 - Regular 8 Hardware Issue 1 - Low
1305 1098 2 - Regular 38 Hardware Request 1 - Low
1306 614 2 - Regular 23 Systems Request 0 - Unassigned
1307 570 2 - Regular 30 Systems Request 0 - Unassigned
1308 1846 2 - Regular 26 Software Issue 0 - Unassigned
1309 1405 2 - Regular 5 Systems Request 3 - High
1310 712 4 - Management 48 Access/Login Request 3 - High
1311 1646 2 - Regular 47 Software Request 0 - Unassigned
1312 1302 1 - Junior 37 Access/Login Request 1 - Low
1313 279 2 - Regular 23 Systems Request 1 - Low
1314 470 2 - Regular 7 Hardware Request 0 - Unassigned
1315 1776 4 - Management 25 Software Request 3 - High
1316 1082 4 - Management 3 Systems Issue 0 - Unassigned
1317 622 2 - Regular 23 Systems Request 2 - Medium
1318 1771 3 - Senior 9 Access/Login Request 3 - High
1319 676 2 - Regular 38 Hardware Issue 1 - Low
1320 1175 2 - Regular 36 Software Issue 0 - Unassigned
1321 193 2 - Regular 8 Software Request 0 - Unassigned
1322 1016 1 - Junior 16 Systems Request 1 - Low
1323 27 1 - Junior 21 Systems Request 0 - Unassigned
1324 632 2 - Regular 21 Access/Login Issue 2 - Medium
1325 1112 2 - Regular 10 Software Request 0 - Unassigned
1326 1350 2 - Regular 31 Access/Login Issue 2 - Medium
1327 82 2 - Regular 29 Systems Request 3 - High
1328 848 4 - Management 50 Systems Request 3 - High
1329 1106 1 - Junior 10 Software Request 1 - Low
1330 553 3 - Senior 17 Access/Login Issue 0 - Unassigned
1331 1415 2 - Regular 49 Access/Login Issue 0 - Unassigned
1332 1486 3 - Senior 45 Systems Request 0 - Unassigned
1333 1496 2 - Regular 10 Systems Request 2 - Medium
1334 53 4 - Management 17 Access/Login Request 3 - High
1335 1089 1 - Junior 18 Hardware Request 1 - Low
1336 1136 2 - Regular 7 Systems Issue 2 - Medium
1337 743 4 - Management 7 Software Request 3 - High
1338 214 3 - Senior 1 Systems Request 3 - High
1339 1528 4 - Management 27 Systems Request 3 - High
1340 1852 2 - Regular 22 Hardware Request 3 - High
1341 1846 2 - Regular 44 Hardware Request 0 - Unassigned
1342 1571 1 - Junior 22 Software Issue 2 - Medium
1343 1656 1 - Junior 7 Software Issue 0 - Unassigned
1344 548 4 - Management 40 Systems Issue 0 - Unassigned
1345 492 3 - Senior 11 Systems Request 3 - High
1346 1420 3 - Senior 34 Software Request 2 - Medium
1347 1536 2 - Regular 26 Software Request 2 - Medium
1348 313 4 - Management 46 Access/Login Request 3 - High
1349 492 3 - Senior 42 Access/Login Request 3 - High
1350 20 1 - Junior 40 Software Request 0 - Unassigned
1351 421 2 - Regular 7 Systems Request 3 - High
1352 1078 1 - Junior 13 Systems Request 3 - High
1353 1672 2 - Regular 19 Systems Request 0 - Unassigned
1354 1443 2 - Regular 5 Access/Login Request 0 - Unassigned
1355 257 2 - Regular 47 Systems Request 3 - High
1356 522 2 - Regular 22 Systems Request 0 - Unassigned
1357 1052 4 - Management 21 Systems Request 3 - High
1358 1707 2 - Regular 29 Software Request 1 - Low
1359 1778 2 - Regular 4 Software Request 0 - Unassigned
1360 1022 1 - Junior 12 Hardware Request 1 - Low
1361 843 2 - Regular 42 Access/Login Issue 0 - Unassigned
1362 424 3 - Senior 15 Software Request 2 - Medium
1363 220 1 - Junior 18 Access/Login Request 1 - Low
1364 222 1 - Junior 40 Access/Login Issue 0 - Unassigned
1365 1251 2 - Regular 15 Hardware Request 2 - Medium
1366 1174 4 - Management 25 Software Issue 2 - Medium
1367 1574 1 - Junior 2 Hardware Request 1 - Low
1368 813 2 - Regular 9 Systems Request 2 - Medium
1369 1672 2 - Regular 38 Software Request 0 - Unassigned
1370 1895 1 - Junior 42 Access/Login Issue 0 - Unassigned
1371 393 2 - Regular 27 Software Request 3 - High
1372 99 2 - Regular 49 Systems Request 0 - Unassigned
1373 1840 1 - Junior 14 Systems Request 3 - High
1374 297 1 - Junior 12 Access/Login Request 1 - Low
1375 1436 3 - Senior 32 Systems Request 3 - High
1376 1523 4 - Management 4 Software Issue 3 - High
1377 239 2 - Regular 45 Software Issue 0 - Unassigned
1378 1751 3 - Senior 14 Software Request 1 - Low
1379 1513 2 - Regular 47 Software Issue 1 - Low
1380 863 1 - Junior 2 Hardware Request 2 - Medium
1381 1378 2 - Regular 3 Access/Login Request 3 - High
1382 1443 2 - Regular 12 Systems Request 3 - High
1383 968 2 - Regular 8 Access/Login Issue 0 - Unassigned
1384 1369 2 - Regular 19 Systems Issue 0 - Unassigned
 MAY
DaysOpen Satisfaction Severity
0 1 - Unsatisfied 2 - Normal
1 3 - Highly satisfied 2 - Normal
8 3 - Highly satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
3 2 - Satisfied 2 - Normal
5 3 - Highly satisfied 2 - Normal
12 1 - Unsatisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
0 2 - Satisfied 2 - Normal
13 1 - Unsatisfied 2 - Normal
4 0 - Unknown 2 - Normal
17 0 - Unknown 2 - Normal
16 1 - Unsatisfied 2 - Normal
6 3 - Highly satisfied 2 - Normal
0 1 - Unsatisfied 2 - Normal
8 3 - Highly satisfied 2 - Normal
6 3 - Highly satisfied 2 - Normal
0 0 - Unknown 2 - Normal
5 1 - Unsatisfied 1 - Minor
3 1 - Unsatisfied 2 - Normal
6 1 - Unsatisfied 2 - Normal
17 3 - Highly satisfied 2 - Normal
7 0 - Unknown 2 - Normal
7 2 - Satisfied 2 - Normal
19 3 - Highly satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
0 2 - Satisfied 2 - Normal
3 1 - Unsatisfied 2 - Normal
10 0 - Unknown 2 - Normal
1 3 - Highly satisfied 2 - Normal
17 3 - Highly satisfied 4 - Critical
0 2 - Satisfied 2 - Normal
6 3 - Highly satisfied 2 - Normal
10 2 - Satisfied 1 - Minor
10 2 - Satisfied 2 - Normal
12 0 - Unknown 2 - Normal
4 0 - Unknown 2 - Normal
7 2 - Satisfied 2 - Normal
0 0 - Unknown 2 - Normal
6 3 - Highly satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
15 0 - Unknown 2 - Normal
35 3 - Highly satisfied 2 - Normal
13 1 - Unsatisfied 2 - Normal
 3 0 - Unknown 2 - Normal
16 3 - Highly satisfied 2 - Normal
2 1 - Unsatisfied 3 - Major
16 0 - Unknown 2 - Normal
2 3 - Highly satisfied 2 - Normal
6 0 - Unknown 2 - Normal
13 2 - Satisfied 2 - Normal
8 3 - Highly satisfied 2 - Normal
0 0 - Unknown 2 - Normal
3 2 - Satisfied 2 - Normal
0 2 - Satisfied 2 - Normal
6 0 - Unknown 2 - Normal
17 1 - Unsatisfied 2 - Normal
8 2 - Satisfied 2 - Normal
0 2 - Satisfied 2 - Normal
1 1 - Unsatisfied 2 - Normal
8 2 - Satisfied 1 - Minor
5 1 - Unsatisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
25 3 - Highly satisfied 2 - Normal
6 2 - Satisfied 2 - Normal
7 3 - Highly satisfied 2 - Normal
20 0 - Unknown 3 - Major
8 2 - Satisfied 2 - Normal
29 0 - Unknown 2 - Normal
12 0 - Unknown 2 - Normal
9 1 - Unsatisfied 4 - Critical
1 0 - Unknown 2 - Normal
1 3 - Highly satisfied 2 - Normal
8 3 - Highly satisfied 2 - Normal
4 0 - Unknown 2 - Normal
5 0 - Unknown 2 - Normal
1 1 - Unsatisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
11 0 - Unknown 2 - Normal
15 1 - Unsatisfied 2 - Normal
16 0 - Unknown 2 - Normal
14 3 - Highly satisfied 2 - Normal
0 1 - Unsatisfied 2 - Normal
6 1 - Unsatisfied 2 - Normal
22 3 - Highly satisfied 2 - Normal
8 3 - Highly satisfied 2 - Normal
6 1 - Unsatisfied 2 - Normal
7 3 - Highly satisfied 2 - Normal
12 1 - Unsatisfied 2 - Normal
0 1 - Unsatisfied 4 - Critical
3 2 - Satisfied 2 - Normal
0 2 - Satisfied 2 - Normal
 0 3 - Highly satisfied 2 - Normal
12 0 - Unknown 2 - Normal
1 0 - Unknown 2 - Normal
10 2 - Satisfied 2 - Normal
16 2 - Satisfied 3 - Major
4 3 - Highly satisfied 2 - Normal
0 0 - Unknown 2 - Normal
5 3 - Highly satisfied 2 - Normal
18 1 - Unsatisfied 2 - Normal
6 2 - Satisfied 2 - Normal
1 3 - Highly satisfied 2 - Normal
11 1 - Unsatisfied 3 - Major
10 2 - Satisfied 2 - Normal
2 2 - Satisfied 2 - Normal
11 0 - Unknown 2 - Normal
4 2 - Satisfied 2 - Normal
10 1 - Unsatisfied 1 - Minor
0 2 - Satisfied 2 - Normal
5 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
6 0 - Unknown 0 - Unclassified