Scribd Logo
Upload

Welcome to Scribd!

  • Tools Usuing Queations

    Uploaded by

    KolluriRajubhaiChowdary
    12 views1 page
    Remedy is a tool used for handling support tickets in SAP projects. It allows customers to log issues as tickets that are assigned to the appropriate support team member. The support team then updates the ticket with the troubleshooting steps and resolution. Citrix provides remote access to clients' environments, allowing access via an icon called Synergy where tickets can be viewed. Citrix gives remote access to access important client applications.

    Original Description:

    Original Title

    tools usuing queations

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    Remedy is a tool used for handling support tickets in SAP projects. It allows customers to log issues as tickets that are assigned to the appropriate support team member. The support team then updates the ticket with the troubleshooting steps and resolution. Citrix provides remote access to clients' environments, allowing access via an icon called Synergy where tickets can be viewed. Citrix gives remote access to access important client applications.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    12 views1 page

    Tools Usuing Queations

    Uploaded by

    KolluriRajubhaiChowdary
    Remedy is a tool used for handling support tickets in SAP projects. It allows customers to log issues as tickets that are assigned to the appropriate support team member. The support team then updates the ticket with the troubleshooting steps and resolution. Citrix provides remote access to clients' environments, allowing access via an icon called Synergy where tickets can be viewed. Citrix gives remote access to access important client applications.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    9985801857

    q) Can you tell me what are the different tools used in SAP Support and implementation project? Kindly
    explain there working too.

    a)

    Remedy, ITSM (IT Service Management) to handle tickets.CITRIX is the tool to acces client's
    enviornment.Under CITRIX u

    can find an icon called SYNERGY ( in synergy u can check your tickets).

    2(q)

    Thanks a lot for your reply Can you please explain it in more details as to how Remedy tool & ITSM help
    in handling tickets.And also about Citrix in a bit details.

    a)

    REMEDY is a customer relationship tool which can be used tolog / monitor the issues or problems faced
    by customers bythe means of incident management tickets. Each ticket islike an incident (problem)
    which is created by helpdesk andassigned to relevant support team.Concerned support team memeber
    take the ownership of theticket and updates the work log (troubleshooting steps performed during the
    course of action)Also , it can be used to monitor Service Requests / changemanagment ( Change
    Requests) and problem managment.ITSM
    Citrix

    Citrix is a  tool giving remote access to access their most important applications 

    You might also like