Quality Culture: Changing Hearts, Minds, and Attitudes

WHAT IS QUALITY CULTURE??

Understanding What a Quality Culture Is

->To understand a Quality Culture, one must first understand a Organizational Culture.

ORGANIZATION CULTURE

->Culture is based on shared attitudes, beliefs, customs, and written and unwritten rules that have been
developed over time and are considered valid
->Culture also includes the organization’s vision, values, norms, systems, symbols, language, assumptions,
beliefs, and habits

• Organization culture: Everyday manifestation of its underlying values and traditions.

->(Employees Behavior or is the collection of values, expectations, and practices that guide and inform the actions of all
team members in the company) mga ugali ng isang employee sa company.
->“the way things are done around here”

Elements:
• Business Environment
->which an organization must operate is a critical determinant of its culture. Organizations that operate in a highly
competitive business environment that changes rapidly and continually are likely to develop a change-oriented culture.

->all of the internal and external factors that affect how the company functions including employees, customers,
management, supply and demand and business regulations. An example of a part of a business environment is how well
customers' expectations are met.

• Organizational values
->describe what the organization thinks is important. Adherence to these values is synonymous with success.
Consequently, an organization’s values are the heart and soul of its culture.

-> guide your organization’s thinking and actions.

• Cultural role models

->are employees at any level who personify the organization’s values.
->
• Organizational rites, ritual

and customs

• Cultural transmitters