Professional Documents
Culture Documents
Ken Krogue
insidesales.com
Jamie Shanks
42
The 42 LinkedIn Inside Sales Tips eBook is designed to help you drive new
business. You’ll learn critical practices to help you connect better with
prospects and customers and increase revenue.
Traditional selling channels of email and phone are tried and true, but
LinkedIn and other social channels can greatly increase sales performance.
Here is a preview on just one of the powerful tips — did you know LinkedIn
performs 7 times better than email in some cases? Get social and leave old
school selling in the dust.
These 42 tips were originally presented by Ken Krogue and Jamie Shanks
as a webinar which you can watch here.
LinkedIn is
out-pulling email
7-to-1
InsideSales.com | Sales for Life Share this eBook:
Linkedin CheatSheet
Jamie Shanks Tips
1 Be a Thought Leader 7 Follow ‘Hot Prospects’
2 Drive Opportunity 8 Timing Within Followers
3 The Secrets within Groups 9 Timing Within Signals
4 Skills as a SEO Hunting Tool 10 Attack Followers
5 Save Your InMails 11 Insights into their business
6 ‘Hot Prospects’ in Groups
Tips: 12-42
Throughout Ken’s career, he has worked to grow
the inside sales industry from a small department
into an industry. Through his professional
experiences, Ken has conducted research on the
best practices and methods of selling—including
socially. At InsideSales.com, Ken has used his
experience of the inside sales industry to create
a powerful sales automation software platform
Ken Krogue which increases the effectiveness and efficiency
President & Co-founder of an inside sales department.
InsideSales.com
Step One
If you’re a sales rep at Company ABC, you need to be subscribing to pieces
of thought-leadership that you can share with your prospects, vendors, and
clients.
Step Two
Create original content. Easy ways of distributing content are using a blog,
SlideShare or YouTube (video is becoming extremely important).
Example
If your prospect posted an article (update) on LinkedIn four minutes ago,
you can see they are engaged online. Whether you use the telephone to
call them or send a message through LinkedIn, you know the chances are
high that they are available to pay attention to your message.
Not Is
Place to sit passively To Use call-to-action
Repository for resume Actively drive business
Secrets within
Nothing is more powerful within LinkedIn than groups. As a member of
LinkedIn, you are allowed to join 50 groups. Use every one.
Third
Client
Most importantly, is to understand the persona Involved
of your buyer.
Buyers
At Sales for Life, they sell to VPs of Sales and Sales
Directors. Therefore, they need to be involved in Persona
every major group in North America that these
buyers are part of.
How to Target
If you’re targeting companies like InsideSales.com, you can select a skill
like “Lead Generation.” The link will take you to a page that shows all the
most influential companies relating to that skill and the most populous
groups you’d want to join. This tool is extremely useful when mapping
out groups to join.
Best Practice
To build your database, go into any group you are a member of and pull up
the list of group members. You’ll notice that at the bottom of the profiles
of the people who you are in 1st degree connection, it will say, “Unfollow.”
If you start scrolling into the 2nd and 3rd degree connections, you’ll notice
that the button changes to “Follow.”
Tip
If your prospect has the time to be using LinkedIn right now – they probably
are available to take a phone call. You have a much higher probability of
getting him on the phone at this time than at any other time.
How To
On the top bar within LinkedIn, hover over the option that
reads “News.” Within that drop down menu, select the third
selection called, “LinkedIn Signal.” This tool allows you to
create trigger words to keep track of particular topics.
Tip
Sales for Life has found, from their own business, that 70%
of every lead created is through this method.
First
Direct Pick a client with a strong success story from
Competitor using your product.
Next
Competitive Go onto their corporate LinkedIn page and click
Emulation on “Followers.”
Why?
Because if you are a follower of a company you
are one of three types of people: the direct
competitor (they want to know what you’re
doing), competitive emulation (other companies
in your space with the same target audience), or
consumer that have used your product (vendors,
partners and past clients).
In addition to viewing the followers of a client, you can also gain powerful
information by clicking on that same company’s “Insights” button.
How To
This feature within LinkedIn will retrieve six similar businesses that you can
target. These are the people who would probably care about the success
story of that similar company. Start messaging these people—they could
provide great value.
Tip
If you aren’t able to grab your own name, try adding something that says
something about your professional expertise or industry. For example,
if Ken Krogue had been taken, I would have chosen /kenkroguesales.
Sales says a lot more about me than /kenkrogue1, which is the typical
fallback selection.
Do
www.linkedin.com/in/kenkrogue
Don’t www.linkedin.com/in/kenkrogue
www.linkedin.com/pub/ken-krogue/2/4a/328
www.linkedin.com/pub/ken-krogue/2/4a/328
How To
To ensure your picture looks professional, use a good, close-up picture that
stands out. At InsideSales.com, we use a black and white, short-cropped
head shot. Why black and white? It stands out. Make your picture unique
while maintaining a professional appearance.
LinkedIn provides the user with the necessary steps to complete their
profile. By following all the steps, your LinkedIn profile can be 100 percent
complete within a few hours.
Why?
This is an old prospecting technique with a new twist. I’m told that wedding
planners and funeral directors estimate the average wedding or funeral at
250 attendees if they don’t know how many people are coming.
Imagine if you linked to 250 people who care about you. Wouldn’t they
be the best place to start prospecting and looking for introductions,
recommendations, and referrals?
MY NETWORK
Build your
Network
InsideSales.com | Sales for Life Share this eBook:
16 Customers Connect to your
Within the B2B world, nobody is more important than your customers
and clients. With that in mind, it makes sense that you should connect to
each of them, adding them as part of your LinkedIn network.
From connecting with your customers, they become your biggest resource
for prospects. We recommend that your CEO, VP of Sales, VP of Support,
among others, reach out as part of the welcome process to each new
customer and connect. Then reach out to them now and again to ask, “How are
things coming?”
Tip
Be sure to organize your customers with tags. That way you can easily
find them.
Reach Out
to customers
Customer’s
After connecting to your customers, follow their companies so that you can
see the news flow that comes through LinkedIn. Similar to Jamie’s previous
idea, by following customer companies you gain insight into the biggest
news coming out of that company.
Keep in Mind
Customers like when you know things that are going on in their organizations.
It shows that you care and that you are invested in keeping them as
a customer.
When deciding who to add as a connection, start with the people you’re
surrounded by every day—fellow employees. If you’re in a management level
position, spend time and teach your colleagues and employees the value
of using LinkedIn as a team.
Tip
Do it from day one in the onboarding process for all new hires. In order
to gain the maximum results from LinkedIn, this should be a group effort.
Make sure you get your people together and coordinate your efforts
and strategies.
LinkedIn works by letting you view people who are two levels deep–meaning
you can connect to a person through a series of two other people starting
with the one you know.
Best Practice
Have at least one person in the company who reaches out to a lot of
connections. Make sure these are real connections and that your connection
requests aren’t spam. If everyone else at the company is connected to
the point person, they act like a “doorway” with great connections for
everyone else.
Add Connections
Just as you should connect to all your customers, you should also connect
with your prospects. Our salespeople are asked to connect to their prospects
right after the first contact attempt.
Do they always do it? The smart ones do. They understand that by
asking to become connected on LinkedIn it increases the rate of building a
relationship and rapport.
How To
You can search by keyword to find prospects. For us, anybody with “inside
sales,” “lead management,” or “salesforce.com” in their LinkedIn profile is
a prospect. Find out what the keywords are that target your audience and
begin generating your prospecting lists.
How To
Whenever you receive an email from someone you think would be a valuable
connection, simply respond by email and mention in the email that you will
be connecting by LinkedIn. In your connection request remind them you
just emailed them. LinkedIn penalizes you if you try to connect to too many
people who reject you because they don’t know or don’t remember who
you are.
Best Practice
We have a rule at InsideSales.com
that we will never go to a trade
show unless we are sure that we
can set enough appointments
before the show even happens to
pay for the show.
Remind about
Before we went to one of our biggest
C
ommon
Experience
shows, Dreamforce (a Salesforce®
show) last year, we already had
over 700 appointments for demos
at the show. This year it was
over 1,000.
When I first joined the group, there were 8,000 members. I recently checked
and there are now over 20,000 members. I don’t know anywhere else on
the planet where that many inside sales professionals congregate. Over the
years I have now met hundreds of them and I count them as friends. I did
this by getting involved in their discussions.
Trish Bertuzzi
How To
Go to the Groups search window at the top right and type in your home
city and/or home state to find groups close to you. Now look for industries
that you want to find prospects in. These groups usually have quarterly or
annual meetings. That are a great resource for prospecting locally.
It’s a great way for your prospects and followers to see the latest news
about you and your company.
Warning: Just like most tools, this can be overused. I like to filter it
down to just the best updates.
Widget on your
blog
In the social media age, content is king. By bringing in quality content that
your connections on LinkedIn would care about, you offer value.
Tip
Check out the widgets available on LinkedIn. I love the WordPress widget
that publishes my three most recent blog articles to my LinkedIn page. Just
like with automated Twitter posts this can be overused.
Make sure you are only pulling in the most relevant content to your
connections. However, if your blog is targeted at the same audience as your
professional LinkedIn audience you shouldn’t have too much of a problem.
If you’re interested in inside sales, subscribe to my blog KenKrogue.com.
Instead of
Through LinkedIn, InsideSales.com
constantly tests different media
through which to send messages
to prospects in addition to testing
the content of the messages. In
terms of response rates, emails
range between .1 percent and
.3 percent.
Power
in our early in-house tests by
LinkedIn responded 300 percent
better.
How To
Tags are found in the Contacts section of LinkedIn and are absolutely
invaluable for more advanced methods of using LinkedIn for prospecting,
such as sending targeted emails to only specific categories.
Linkedin
Look for LinkedIn events that
correspond to trade shows. By adding
the event, you can network within the
group and invite them to come meet
you at your booth at the trade show.
Remember Tip 22
InsideSales.com has a rule to schedule
enough appointments before the
event to pay for it. LinkedIn groups
are one way we accomplish this.
Best Practice
The best way to build a relationship is through providing quality, relevant
content. I reach out about every six months to my LinkedIn connections in
Utah and share my latest seminar with them for free. I probably have 70 to
80 people come. I do the same with webinars nationally and usually have a
few thousand attend.
Tip
Make a personal goal to reach out and recommend one person a week.
If someone does something special, go tell them! You would be surprised
what taking the time to show gratitude and respect can do to open doors
and build strong rapport.
Linkedin for
Introductions
I wanted to get in contact with
the inside sales department at
Novell. I looked up the company,
found an old friend of mine
that works there, connected
with him, sent him a message
and asked for a referral. The result My
was better than I could have
hoped for.
Friend
My friend called me up and not only Got me an
appointment
knew who I was trying to get in touch
with at Novell, but his office was only
two doors down. He walked down
the hall, knocked on his colleague’s
door and got me an appointment. It
was amazing.
How To
Before reaching out to your prospects take three minutes and find three
things you have in common. This will help you have something to talk to
that prospect about. Keep this tip in mind when preparing to meet with
anyone for the first time whether it’s sales related or not.
Prospect
When following prospect companies, you can’t follow too many or your feed
gets overwhelmed–just as Jamie said. You have to be very strategic about
the companies you are trying to get into. This is a great way to be able to
speak intelligently when you have conversations.
Tip
I would recommend that you look at your prospect companies every time
before you call them back so you can know the very latest news from
that company.
First
In the “Edit your profile” layout, click on the “Edit Contact Info”, this section
will expand.
Second
Next to “Websites” will be a “+ Add
to website” link, clicking the link
will open a new page. Change the
first box to “Other” and type the
content that you would like to be
the backlink.
Third
Insert the link the content will point to. For additional content on building
quality SEO, check out Ken’s articles on Forbes.com.
Events with
Trade shows
We talked about LinkedIn Events in regards to trade shows. But how do you
actually make connections at these events? Well, if you find that the trade
shows you’re going to have the social media foresight to build a LinkedIn
event, then all you have to do is bring up all the individual attendees.
How To
Send a message saying, “Hi, I want to meet you and shake your hand. Come
by my booth during the show and let’s get to know each other.” By using
this method we’ve been able to add dozens upon dozens of additional visits
to our booth, even if we can’t set appointments.
Every event
You Attend
I speak probably 20 to 25 times a
year and, often, I have found my
prospect base within LinkedIn.
I want to make my prospects aware
Everyone Wins
of where I’m speaking because I
want to meet with them.
Size, Title,
To help target prospects better, slice and dice your prospects through
LinkedIn’s advanced search. The advanced search allows you to search for
people and companies.
How To
When you search for companies you can target what you are looking for by
the size of the company, industry, and title. It’s all about the power of the
list, and LinkedIn is becoming one of the best in the world.
How To
It works best when you ask for recommendations early in the process as
a measure of how well you do. I also do this if a prospect is asking for
additional pricing discounts or negotiating terms aggressively.
You could say, “Well, with this discount I’m giving you, would you recommend
me on LinkedIn if I have earned it?”
Customer
Recommendations
If you present at a seminar, ask for a grade from those in attendance
through a LinkedIn recommendation. Having these recommendations
for prospects to see can also help to shorten the sales cycle.
referrals from
Your Customers
To help generate more referrals, I tell my
prospects, “One of the best ways I grade myself
on how well I do is whether or not you are
willing to recommend me to other people just
like yourself when we are done.”
How To
This makes the whole process easier for both
parties. I often say something like, “To make it
easy for you and to help me grow my business
with your recommendations, I’ve found a few
people you know that I would greatly appreciate
an introduction to.”
Best Practice
Don’t try and sell them something, it’s a turnoff. Just offer great content.
If they want to buy something from you they will seek you out.
Don’t Do
Spam offer
great
Content
42
Now that you fully understand how to make the most of LinkedIn to drive
business and results, you can now create a strategic plan to incorporate
social media efforts to increase revenue.
LinkedIn will play a large role in the future of sales – the good news is,
you’re already ahead of the majority of the industry. Hardly anybody is
using LinkedIn in a way to expand and grow business.
Be sure to connect with Ken and Jamie on LinkedIn for inside sales industry
updates and best practices.
For additional resources to support your inside sales team, check out
some of the other solutions from InsideSales.com and Sales for Life.
Writers
Maximize Results
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Alex Orton | co-authored by Jon Miller of Marketo
Jessica Winn |
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Jessica Dyer |
Thomas Oldroyd |
Designers
Scott Humphries |
Stephen Gashler | Download eBook