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Quality System Process Map: Customer Requirements

This quality system process map outlines 16 key processes for a quality management system, organized into 5 sections - customer requirements, resource management, product realization, measurement analysis and improvement, and continual improvement. The processes include product design, production planning, purchasing, production, monitoring of products and the quality system, and using customer feedback for continual improvement.

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Nyadroh Clement Mchammonds
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677 views1 page

Quality System Process Map: Customer Requirements

This quality system process map outlines 16 key processes for a quality management system, organized into 5 sections - customer requirements, resource management, product realization, measurement analysis and improvement, and continual improvement. The processes include product design, production planning, purchasing, production, monitoring of products and the quality system, and using customer feedback for continual improvement.

Uploaded by

Nyadroh Clement Mchammonds
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

QUALITY SYSTEM PROCESS MAP

CUSTOMER REQUIREMENTS
1Product Info, Quotes and Orders
CUSTOMERS

12Human Resources

13Plant, Facility and Equipment

Customer Communication
14Information Resources (Document Control)

15Measuring/Monitoring Devices

2Product Design * RESOURCE MANAGEMENT

3Production and Quality Planning


10Management Policies, Planning and Commitments

4Purchasing and Receiving


PRODUCT MANAGEMENT 11Management Review
REALIZATION RESPONSIBILITY
5Production

MEASUREMENT, ANALYSIS AND IMPROVEMENT 16 CONTINUAL IMPROVEMENT


(Corrective & Preventive Action)

Product
7Monitoring and Measurement of Products
Verification

8Monitoring/Measurement of QMS (Internal Audits)

6Labeling, Packaging, Shipping, Distribution


9Monitoring Customer Satisfaction

*Note: Product Design is claimed exclusion.


Feedback
CUSTOMERS

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