SQMP Manual

(SUPPLIER QUALITY CONTROL
INNOVATION)
Creative Offset Printers Pvt. Ltd.

A-67, Sector 80
Phase II
Noida - 201305
DRAFT SJQE APPROVE
Edward Fernandez Rajnish Sawhney Rohit Khanna
SAMSUNG INDIA ELECTRONICS LTD

PART OWNER CHECK APPROVE
(Alok Duggal) (Jaspreet Singh) (Jinwook Heo)

SECTION CONTENTS
1. Revision History
2. Contact & Sign Sheet
3. SQMP Manual
4. Quality Management System
5. Q.A. Agreement
6. Q-Targets [Process (Vendor), Process (User)]
7. Quality Improvement
8. IQC (In-coming Quality Control)
9. Process Quality Control
10. OQC ( Out-going Quality Control)
11. Operation Process Non-conformity
12. Reliability Test (Plan/ Procedure / Equipment)
13. Quality Audit (Plan / Procedure)
14. ECN Control
15. Customer Claim Management
16. Quality Training
17. Plate Control
18. Machine Maintenance
19. SPC Control (Plan /Control Item List)
20. Quality Reporting
21. New Product Task
22. 2nd Vendor Control
23. Standard Operation
24. Appendix: List / Form / Standard etc.
Creative Offset Printers Pvt. Ltd Rev. No./ Date 01 /09-01-2011
SQMP Manual Page No. 2

1
REVISION HISTORY
No. Revision Page Changing Date Contents Others
1 00 … 22.07.2010 Initial Release

2 01 09.01.2011 1st Renewal

Revision Sheet
Section Div. Name / Title Address Tel No. Fax No. E-mail Sign
Mr. Jinwook heo jinuk.heo@samsung.com

Mr. Ajay Anand a.anand@samsung.com
Samsung
Mr Khem Chand M/S SIEL kim.khem@samsung.com

Q.C.DIV B-1, SEC- 0120- 011-91-
. Mr. Jaspreet singh 81, 4011900 2568287 Jaspreet.ss@samsung.com
Mr. Ashwani Kaul NOIDA. a. kaul@samsung.com
Mr. Alok Duggal Alok.duggal@samsung.com
Section Div. Name / Title Address Tel No. Fax No. E-mail Sign.
Managin
g Mr. Rohit Khanna 9811200120 rohit@creativeinfo.in
Director
Manager
Mr. Rajnish Sawhney 9711060778 Rajnish@creativeinfo.in
Sales
Creative Offset Printers Pvt Ltd
Head
Producti
Mr. Edward Fernandez 9711060760 Edward@creativeinfo.in
on.
Quality
A-67, 0120-
Manager Mr.Roshan
Sector 80, 4788788
95120-
Producti Phase-II
3042010
on Noida
Mr. Shakir 201305 9711060769 binding@creativeinfo.in
Supervis
or.
Dispatch
Supervis Mr. Eqbal 9711060762 dispatch@creativeinfo.in
or
Contact & Sign Sheet

3
SQMP MANUAL
3.0.0 INTRODUCTION TO COMPANY
Creative Offset Printers Pvt. Ltd., usually called Creatives is an offset printing
unit which prints Manuals for Samsung apart from other printing jobs for various
companies. Creatives is having the following infrastructure.
Offset Printing Machines: -
Creatives has 3 offset printing machines ranging from 2 colors to 6 colors.
Post Press: -
Creatives has its own 4 Die cutting machines apart from the stitching and 2 pasting
machines. It also has 2 Lamination, 2 coating and a UV machine.
3.4 PURPOSE
1.1 This manual describes the Quality Management System in operation at Creative
Offset Printers Pvt. Ltd. which has been implemented by the company in
accordance with its Quality Policy.
1.2 The manual is the prime reference document for all quality-related activities
undertaken by the company. This shall also be used for the purposes of auditing the
effectiveness of the Quality Management System and as a training-document for
quality management in the company.

1.3 The manual is structured on and meets the Quality System Requirements of
customer
3.5 SCOPE
This Quality Manual is applicable to all operations of the company with regard to
Printing, Lamination, Die Cutting, Stitching and Pasting process.
MANUAL DISTRIBUTION & CONTROL

The Management Representative (M.R.) is responsible to ensure that current & updated issues of
this ‘SQMP MANUAL’ are issued to all the copy holders as given below. All copies given below
are controlled & numbered.
Although, possession of copies of the manual is restricted to the following personnel, any
employee of the company is eligible to have access for use from these holders. A separate
Reference copy is also available with the M.R. no copy is, however, permitted to be removed
from the company’s premises without the prior approval from the M.R.
The copies for certification body & the reference copy are retained & maintained by the M.R.
unless otherwise issued.
COPY HOLDER COPY No
Director 01
GM Ops 02
Marketing 03
Reference Copy 04
Management Representative Master Copy

Prepared By: Reviewed & Approved By :
Management Representative Director
3.6 ORGANIZATION CHART

DIRECTOR

ADMIN PURCHASE PRODUCTION QUALITY DISPATCH MARKETING ACCOUNTS

Mr.
Edward
BRIG.S.K. MR.MADAN
KHANNA MR.Balram PRE PRESS POST PRESS BINDING MR.Roshan MR.Eqbal MR.RAJNISH JHA
MR.Dharmend
MR.UMESH ra MR.SHAKIR MR.Ashok
IQC PROCESS OQC
MR.Deepak MR.GOURANG MR.ROSHAN

MR.Parmana
MR.Sanjay nd
1.1

1.2 The Organization Chart showing functional relationships and areas of authority has
been attached. The Director & GM Admin shall be responsible for the preparation
of the Organization Chart and shall sign and date it as evidence of approval.
1.3 Defined authorities and responsibilities shall be found in the relevant sections of
this SQMP MANUAL
3.7 MANAGEMENT RESPONSIBILITY & AUTHORITY
4.1 Job Descriptions for personnel within the company has been prepared and
Include the following details:
* Position Title
* Responsibilities
* Authorities.
4.2 Each Departmental Head is responsible for the preparation and approval of Job
descriptions for the personnel within his or her department. A signed copy of
the relevant Job Description has been made available to the concerned.
POSITION TITLE: Managing Director
RESPONSIBILITIES:
 Plan for the growth of the company.
 To ensure customer satisfaction.
 To monitor continuous improvement plan.
 To establish quality policy and objectives & their monitoring.
 Making All Policies and Ensuring their Implementation
 Plan & Monitor Business Developments
 Hold & Review Management Meetings
 Plan Provision of Resources
 Plan Financial Projections
AUTHORITIES:
 Approve All Payment and Financial Matters

 Approve Resources
 Approve & monitor Budget & Business Plan
 Approve Company Policies
 Approval & review of SQMP MANUAL, Procedures, Organization
Chart
 Approval of Job designation of Management
POSITION TITLE: General Manager Admin


RESPONSIBILITIES:
 To identify training needs of all employees in consultation with respective
department heads and organize training to all employees.
 To co-ordinate in-house and external training programs.
 To prepare skill matrix of operators/ operations with supervisor- operations
from time to time.
 To organize annual performance appraisal.
 To ensure evaluation & reporting to effectiveness of training with concerned
functional needs.
 Monitoring of safety & legal requirements compliance.
 To arranged trained personnel for all operational activities.
 To co-ordinate in the formation of human resources policies & maintain
harmonious industrial relations.
 To ensure compliance of government rules, regulations and labors laws,
statutory requirements.
 To ensure security and housekeeping of the factory.
 To regulate transport & Pantry facilities.
 To ensure that the safety gadgets are used in the factory wherever necessary.
 To update and maintain the fire fighting equipments.
AUTHORITY:
 To recruit manpower after approval from president.
 To recruit employees with related skills.
To monitor the implementation of government regularity norms all over the
company.
POSITION TITLE: Head Production.
RESPONSIBILITIES:
 To supervise and monitor production targets under controlled conditions.

 To ensure production as per planning
 To ensure testing and inspection activities in Pre and Post Press.
 Ensure corrective and preventive measures
 Prepare & Approve Production Documents
 Monitor & assess Supervisor in pre and post press units.
 Carries-out analyses and Training Scheduled.
 To conduct meeting with Cross Functional Team.
 To co-ordinate with purchase department for raw material purchase plan
 To ensure the material being used is in line with RoHS compliance.
AUTHORITY:
 Approve production targets in pre and post press departments.
 Approve training program wherever and wherever needed.
 Approved control plan and Documents at new launching product.

POSITION TITLE: Manager Quality Assurance
RESPONSIBILITIES:
 To ensure testing and inspection activities for Incoming, in-process and

Outgoing materials, Checking daily inspection report. He is in charge of quality
management system for implementing & maintaining.
 Corrective action on internal / external rejection and customer complaints and
its implementation. This includes RoHS Products related to customer
requirements.
 To ensure implementation of identified statistical techniques in all section of
manufacturing / quality assurance Departments.
 To do quality Planning along with Cross Functional Team.
 Developing & Maintaining Quality System in Organization.
 Preparing / Checking Inspection Standards for In-coming, in- process, final
inspection
 Attending customer complaints and taking corrective and preventive action &
reviewing preventive actions
 Weekly discussion / meeting quality problems with cross-functional team.
 Identify Training and arranging training programs
 Strive to achieve total customer satisfaction / delight
 Any other assignments from time to time
 Liaison with external agencies for matters related to the quality system as and
when required.
 To approve quality procedures of all functional areas.
AUTHORITY:
 To stop production, and to co-ordinate the process improvements in order to
achieve desired quality products and to satisfy the requirements for RoHS
compliance.
 To identify the relevant acceptance parameters and ensure maintenance of test
and inspection records of product & process incoming material.
 To declare product as rejected as per Quality & Environment norms.
 To approve quality trend data.
POSITION TITLE: Production Supervisor
RESPONSIBILITIES:
 To supervise & monitor Production targets under controlled conditions.
 To ensure parts assemblies are made as per process flow diagram, in-process,
control plan & work instructions.
 To perform trouble shooting activities.
 To adhere to production plan

 To initiate corrective & preventive actions on problems relating to production
product, customer concerns.
 To ensure identification of products in shop floor.
 To suggest / implement modification in the machines or fixtures etc. to
improve productivity & control rejections.
 To ensure and verify that all processes are as per RoHS requirements.
AUTHORITY:
 To stop the equipment / plan in case of emergency / violation of any rules,
which can danger the equipment & man.
 To stop production, to resolves quality problems.
POSITION TITLE Purchase Manager
RESPONSIBILITIES:
 To maintain stock records.
 To maintain records related to daily receiving and issuing.
 To check inventory control.
 To implement a system for exercising First In First Out.
 To maintain identification of materials regarding RoHS Compliance.
 To monitor finished goods inventory control.
 To maintain and verify shelf life item stock.
AUTHORITY:
 To return of rejected material to supplier.
3.8 RESOURCES
5.1 Adequate and appropriate in-house resources have been identified and provided, so
as to ensure that the specified requirement can be met and maintained. Requirements
for additional / new resources shall be put forward to the Top Management during
Management Review.
5.2 Trained and competent personnel have been assigned for the management,
performance and verification of all activities affecting quality.
5.3 Quality System audits are being performed by suitably trained personnel.
.
3.9 MANAGEMENT REPRESENTATIVE
6.1 A Personal from management has been nominated by the Company’s Top
Management as Management Representative (MR) for the Quality Management
System and, irrespective of other responsibilities, is authorized and responsible for
ensuring that the system is maintained in accordance with SQCI & RoHS
compliance and that quality matters are resolved by those holding the relevant
responsibility to do so.

6.2 The Management Representative reports on the performance of the Quality System,
using indicators referred to within the Procedures, to the Company’s Management
Review Group as a means of maintaining and improving the System. The MR also
acts as the point of contact, on Quality System matters, for inquiries and
communications with external parties.
3.10 ORGANISATIONAL INTERFACES
The company has a Cross Functional Team (CFT) representing key areas of
operation for management of appropriate activities of Product Quality Planning
and interaction with the Customer.
3.11 MANAGEMENT REVIEW
3.1 The Company’s senior management shall periodically review the operation of the
Quality Management System. Those nominated for this purpose will be known as
the Management Review Group. Members of the Management Review Group
represent difference functions / Depts. of the company.
3.2 The purpose of the reviews shall be to assess the effectiveness of the system and to
determine whether any changes in policy, procedure, method or philosophy are
considered necessary to meet current and future needs. Reviews shall be planned in
such a manner that all aspects of the Quality Management System are reviewed at
least twice in a year.
3.3 Management Review Meetings shall be held once every 6th month.
4
SQMP Manual QUALITY Page No. 12

MANAGEMENT SYSTEM
4.1 QUALITY MANAGEMENT SYSTEM
Quality System consist of four Parts-

 Quality system manual (QSM)
 Quality system Procedures (QSP)
 Work Instructions (WI)
LEVEL III – Work Instruction & Docs.

 Formats used in Implementing Quality System
LEVEL I I – Quality System Procedures
LEVEL IV – Formats / Records

LEVEL I – Quality Manual
FORMATS / RECORDS
SD
QSP
QSM
WI

4.2. MANAGEMENT QUALITY POLICY
CREATIVES IS COMMITTED TO MAINTAIN MARKET LEADERSHIP AND

CUSTOMER CONFIDENCE BY SUPPLYING HIGH QUALITY OF PRODUCTS,
CONFIRMING TO AGREED SPECIFICATIONS OF CUSTOMER.
These shall be achieved by:
 Implementations and continual improvement of effectiveness of Quality
Management System.
 Improving customer satisfaction levels by prompt dispatches and reduction
of non-conformities.
 Improving productivity by optimum utilization of machine and resources
and reducing inventories.
Date: 09.07.2011 Mr. Rohit Khanna

Managing Director
4.2.1. The Policy Statement contained in this manual shall define the Company’s
objectives and commitment to Quality. It will be relevant to the Company’s goals
and its customers’ requirements.
4.2.2. Communication of the Management Policy shall form part of the induction process.
4.2.3. Copies of the Policy Statement shall be prominently displayed throughout the
Company premises.
4.3.1 ENVIRONMENTAL POLICY
Creatives is committed to create a safe and clean working environment. Towards this
end the company dedicates itself to ensure.
 Continual improvement in quality of its environment through efficient use of
resources and prevention of pollution.
 Innovation and implementation of 3R (re-use, reduce & recycle).
 Compliance with applicable legislations and other requirements like
customer’s requirements that the company subscribes.
To fulfill the above objectives, Creative Offset Printers Pvt. Ltd. propagates its
Environmental policy to all interested parties and commits for continual
improvement.

Date: 09.07.2011 Mr. Rohit Khanna
Managing Director
4.4 QUALITY MANAGEMENT STRATEGY

4.5 CUSTOMER SATISFACTION
Trends in customer satisfaction on quality rating has been documented, compared
with targets and reviewed periodically.
4.5.1 QUALITY MANAGEMENT PLAN
The requirements of quality are planned by identifying and documenting all

requirements which are defined by the customers.
The due consideration is given to following activities, as appropriate to meet the
specified requirements for products / projects.
a) The preparation of quality plan

b) Identification of control & process
c) Machine & equipment are identified by process requirements
d) Updating quality control inspection & testing techniques /equipment as required
e) Identification & preparation of quality records
4.5.2 IMPROVEMENT CONTINUALY
a) The company deploys continual improvement philosophy throughout the entire

organization. Everyone in the organization is encouraged to come forward with
ideas for improving products, process, systems, productivity and working
environment.
b) Prioritized Action Plan for improvement in processes beyond minimum process
capability and performance requirements are developed with an objective to reduce
variation
c) Company continuously monitors performance in the areas of quality and
productivity through the use of company level data analysis to identify the
opportunities for improvements
4.5.3 CONTIGENCY PLAN

4.5.3.1 In case of labor shortage, the head of dept. in consultation with Manager Production
may recruit new hands or may depute workers from other areas. These workers shall
be given prior training / instruction by supervisor & their work shall be closely
monitored.
4.5.3.2 In case of key equipment failure, the Production Manager shall inform the customer
to enable procurement from alternate source. If this is not possible then, the job shall
be sub-contracted (preferably approved source). The sub-contractor shall be given
all necessary information regarding Process Control, Set up etc.
4.5.4 CUSTOMER REQUIREMENTS FOR RoHS Compliance
Initially vendor selection is based on the RoHS compliance criterion, after purchaser
ensures that the material is being received in accordance with RoHS compliance, for
that he mentions the RoHS requirements in P.O.
Material is being accepted based on the methods of evaluating the substances with
environmental impacts which are clearly stated in the Inspection Standard for that a
raw material analysis sheet is available to verify the RoHS compliance. Which is
supported by a test report (ICP-Test) stating the detection limits of the controlled
substances.
While dispatching of the material, OQC person checks and verify the material with
the raw material analysis sheet as per RoHS compliance requirement and shall put
the lead free sticker on the trolleys to ensure and display the RoHS compliance status
for finished goods.

SQCI AGREEMENT
1. Purpose:
This agreement is established to clarify the rules & responsibility of M/S CREATIVES
who is a SQCI Vendors to deliver the defect free product.
2. Scope
This agreement will be applied on Quality assurance area only which is needed to meet the
Quality level of the product. This contract will not have impact on all other contracts
agreed between Samsung and supplier.
3. Validity Period
1) No change in, addition to, or waiver of any of the terms and provisions of this
Agreement shall be binding unless approved by the both the parties in writing.
2) This agreement shall be effective for one year from the signing date. Thereafter, this
Agreement will be automatically renewed for successive period(s) of one (1) year
each at the same conditions, unless modified or terminated by either party in writing
at least one (1) month prior to the expiration of the initial term or any renewal of this
Agreement.
3) The parties have nominated their respective representatives, each duly authorized, to
sign the contact and retain one copy respectively by each party.
4. SQCI Certification Indexes

Quality System Audit, Quality Process Audit & Quality Index will be taken for
evaluation in SQCI Certification. QSA & QPA Evaluation will be done as per the
standard check sheets. These check sheet will be given to Vendors prior to the audit.
The Cumulative average of QPA score during certification period will be taken for
SQCI grading. Quality Index includes the Vendor Internal process ppm, Samsung line
rejection ppm, Cpk study on key parameters, Epidemic Quality defect & MARKETING
MANAGER activity. Vendor Internal process ppm & Samsung line rejection ppm will
be monitored against the Standard approved targets in the SQMP manual or with the
Samsung IQC department.
5. Certification Standard
The Grading will be done in A, B, C or D category as per the score achieved by vendor
in the QPA, QSA & Quality Index. The minimum 70% score is mandatory in fourteen
clauses of QSA audit individually for qualifying in SQCI certification. The minimum
score achieve out of three indexes (QPA, QSA & Quality Index) individually will be
considered for the SQCI grading. The grading system against the score achieved &
certificate duration is given below in the table:
S. No. SQCI Score Achieved Grade Certificate

Duration
1 90 % < Score A 2 years
2 80 % < Score B 1 year
3 70 % < Score C 6 months
4 Score< 70% D Fail
The minimum 70 % marks are required in each evaluation index for SQCI certification.
The D grade vendor will be considering as fail vendors. Fail vendors have to go through
the penalty clause.
6 Penalty:
The penalty will be applicable whenever the vendor falls in ‘D’ category. The warning
letter will be issue to vendor if it gets fail in first audit. Three months period will be
given to vendor for improvement & will be re-assess within the three months. If the
vendor gets fail again in the re-assessment then Purchase order will be block for 1~3
months as per Samsung management decision. Again, three months period will be given
to supplier for improvement & re-assessment will be done after that by SIEL SQCI
team. If the vendor fails in re-assessment then transaction will be disconnected with that
supplier. The above mentioned penalty clause will be applicable if the Vendor falls in
‘C’ Grade three times continuously.
7. D Grade supplier control

The warning letter will be issue to vendor if it gets fail in first audit. Vendor would
submit the countermeasures for all the non-conformities. SQCI team will do the
countermeasure verification as & when required. Three months period will be given to
vendor for improvement & will be re-assessing within the three months. If the vendor
gets fail in the re-assessment also then Purchase order will be block for 1~3 months as
per Samsung management decision. Further three months period will be given to
supplier for improvement & then again SIEL SQCI team will do re-assessment. If the
vendor gets fail in re-assessment then transaction will be disconnect with that supplier.
8. Certification Cancellation
The SQCI certification can be cancelled if the quality accident is occurred based on each
GBM or when vendor don’t fulfill promise items with SIEL (Ex ECN, Reliability, Test
report, Internal Audit, Quality results, Monthly Report etc.).The certificate of
authentication will be return to Samsung during the cancellation. The Vendor may be
re-evaluated for certification as per Samsung management decision.
Signature: Supplier …………………. Samsung ………………….
Stamp :
2/3
9. Post Management of SQCI
The QSA Surveillance audit & countermeasure verification audit will be done as per
SIEL requirements. . The minimum 70% score is mandatory in countermeasure
verification audit or all audited clauses of QSA Surveillance audit individually .The
penalty will be applicable as per table mentioned below if the vendor scores less than
70% in countermeasure verification audit or individual clauses of QSA:
S. No. SQCI Score Achieved Score

1st time failure Meeting with M.D. in SIEL Less than 70% in QSA
Surveillance audit or
2 time failure Warning letter
Countermeasure
3 time failure Certification Cancel Verification audit
Creative Offset Printers Pvt. Ltd

QUALITY TARGETS Rev. No./ Date 01 /09-01-2011
HHP-User Process Defect Target 2011
Month
No Vendor Name Index
Jan'11 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Target(PPM) 224 224 224 224 224 224 224 224 224 224 224 224
Result(PPM)
CREATIVE OFFSET PRINTERS
Defect Qty
Used Qty
Vendor Process Defect target

Month
No Vendor Name Index
Jan'11 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Target % 1.00 1.00 1.00 1.00 0.8 0.8 0.8 0.6 0.6 0.6 0.6 0.6
Monthly Report
CREATIVE OFFSET PRINTERS Result %
Defect Qty
Used Qty
Above target
Verify the
result with
Form Team
target
OK
Define Problem
End
Corrective Action Plan if target not achieved-Flow chart
StartMeasure Problem
Analyse the Cause
Decide containment Decide Corrective

Action Action
Not effective
Creative Offset Printers Pvt.Verify
Ltd Rev. No./ Date 01 /09-01-2011
Effect
OK
Implement action
Standardize the
action
End
QUALITY IMPROVEMENT
Quality Meetings Analysis on

Process Audits NCs / problems
Present Level of System Audits Observed
Quality vs target Training to operators
Measurement of
effectiveness Rev. No./ Date 01 /09-01-2011
against
countermeasures
Countermeasure Record & display of
on NCs / problems improvement with
observed Before / After
PURPOSE
To define a system to ensure quality improvements for Creative Offset Printers Pvt. Ltd.
SCOPE
This Procedure is applicable for all the departments/functions/activities covered by quality

system
RESPONSIBILITY
Overall Responsibility for the effective implementation of this procedure lies with the
MANAGEMENT REPRESENTATIVE.
7.0.1 The level of quality at all processes is being measured on monthly basis based on daily
quality data of material produced. The level is being compared with the targets decided
and action is being taken as per prioritized reduction plan.
7.0.2 It is made compulsory to implement & prove at least one effective improvement in
system, process which show major growth in product quality.
7.0.3 The improvement/ change is being recorded clearly with before / after pictures, approved
and displayed at concerned area. The implementation of such improvements is being
monitored regularly.
7.1 CONTROL STANDARD WORK
7.1.1 Production, Planning & Control
7.1.1.1 All production activities are planned and defined prior to execution. Production plans are
being continuously monitored to ensure timely deliveries.
7.1.1.2 The In-charge PPC gives a copy of the Delivery Schedules for the next month by the last
week every month to the production In charges of Printing/ Assembly and Head
Operations.

7.1.1.3 The I/C PPC makes out a Machine / Job Matrix. This Matrix lists out all the machines
available and indicates the job which can be assigned on each machine in the order of
productivity. This Matrix is approved by the Production Manager.
7.1.1.4 Considering the delivery schedules and the stock levels the I/C PPC works out quantities
of raw materials and component parts to be arranged and the quantities to be produced in-
house. Production Manager reviews the materials requirement and forwards it to the
Purchase Manager.
7.1.1.5 The Production Manager makes the Monthly works Schedule, machine matrix, availability
of machines considering maintenance plan to workout daily machine loading. The
procurement plan from purchase for raw material & component parts are being
continuously monitored with the daily receipts for updating daily machine loading
ensuring timely dispatches.
7.1.1.6 Any change in supply schedules conveyed by the customer from time to time is being
intimated to the Production Manager. The I/C PPC updates his Production Plan
accordingly and in turn inform the Purchase Head & Production I/Cs of the changed
requirements.
7.1.1.7 I/C PPC shall monitor daily material receipts, production Stock status and dispatches and
continuously update his daily machine loading.
7.1.1.8 I/C PPC shall record dispatches on First In First Out basis against the delivery schedules
and workout performance percentage monitoring 100% delivery rating.
7.1.1.9 All Production Process like Printing, Lamination, Stitching are being carried out by the
designated operators in accordance with the Control Plan, Process Sheet, and Work
Instructions.
7.1.1.9 Set up verification are being carried out before start of production. The set-up verification
is being recorded by the Q.C. Inspector / Supervisor as per the applicable Control
Documents.
7.1.1.9 Wherever required by the Control Plan or Quality Plan, SPC shall be used and x /R Charts
to be maintained by the Production Operator / Supervisor.
FLOW CHART CONTROL STANDARD WORK

Process flow Chart
QPA Freq/ Size Freq/ Size
Process Parameters Equipment Reference Record
Stage (Prod) (QC)
Production
Dispatch Customer
planning as per - Monthly - -
schedule/Production plan Schedule
dispatch schedule
Specs of HIPS should
Raw Material Visual _ _ Spec Std.
Match with the specs Std.
Storage in Block Only one type Grade of _ _ _ _ _
Material is Stored in one
block

Bin Card
Issuing of Material should be issue Every
Issue slip _ & Grid
material against issue slip loading
Board
Mixing of Homogeneous Mixing

Printing Raw Material Control
Weighing Every
Material with of Material to Avoid _ O.S.
machine Loading
Master Batch. color variation
1. Check for the positive Visual - - WI -

according to the job
1. 2. Make Plates Machine - - - -

Pre & Post Process
2.
3. Check & set the Process Manual Set-up Every job - -
Parameter for the concern
job
4. Check for paper gsm and Machine 100% Every Job - -
size according to the job In Process
5. Check for printed sheet Visual Every Hour - O.S. Inspection
with print out. Report
6. Fold according to job Manual Every Job - - -
7. Make assembly
according to job Manual Every Job - - -
Paste Identification
Packing
Packing
Sticker Sticker 100%
Check Condition of the Visual * _

Storage in
Finished Goods
Finished Goods
Store.
5S Check
5S System Follow up Visual Daily Sheet
OQC and Dispatch
Inspection
Check Visual Sampling OQC

Visual 100% All Lot
Conditions Plan Register
Dispatch
Loading the material Visual 100% All Lot __ PDI (JIR)

Report

Raw material control process
Start
Receipt of the
material in IQC area
Verify material
as per the Bill
Specs Check by QC as
per sampling Plan,
RoHS & prepare IQC
report OK
NG
OK
Analyze
and Take
Review
Material corrective
actions
IQC report sent

to Stores.
Information to Purchase/
supplier
Material sent to
Storage
Taken for
production
End

Finished Goods Control process
Start
Receive Customer
requirement
Transfer material
from FG Store to
Vehicle Loading
point
NG
Recheck the
Check Lot as
whole lot
per Sampling
Plan
OK
Take
Counter
measures
QC Approval
Load
Material
into the
Vehicle
Raise
Invoice/
Challan
against the
Lot and
Update the
F.G. Stock
Dispatc
h
Creative Offset Printers Pvt.EndLtd Rev. No./ Date 01 /09-01-2011

Printing:
Start
Production Planning as per

customer requirement
Raw material & packing planning,

initiate order processing
Daily review meeting with Quality

Head, Head operations & Mktg.
Check job as per

checklist
Plate Change
Process Set-up
Inform to Supervisor
First Five sheets NG
inspection report
OK
Production Start
In-process Inspection
Production Contd.
Qty. ready for next process
SQMP Manual
End Page No. 28
7.1.2.1. The printing process is being set & monitored as per “Standard Printing Condition
Sheet” for each product & machine during initial start of production and monitored
regularly. The monitoring records are maintained in Process Control Sheet
7.1.2.2. Hourly production shall be monitored & compared with target and recorded in
Daily Production Report
7.1.2.3. Consolidated production of all machines shall be recorded in Daily Production

Logbook
7.1.2.4. General Work Instructions, Process Parameter Sheet for printing operators have
been displayed at each printing station.
7.1.2.5. Work Instructions inspected/reviewed periodically (Every Six months) and training
about work instruction is being provided to workers.
7.1.2.6. Every lot being identified with operator sign and date of printing.


Assembly Unit
7.1.3 PROCESS FLOW CHART
Start
End
F/C
INPUT TO FINISHED
GOODS STORE
SURFACE
CLEANING (IPA )
PACKING
Gathering the required
parts
Folding/ Stitching as per the CORNER TAPING

job
Cutting the final product to the

specs
Assembles the required parts

REWORK
FINAL
IF NG INSPECTION
Inserting the parts in the PP 100 %
FOR REWORK
1ST
INSPECTION
IF NG
100%
FOR REWORK
SELF
INSPECTION
BY PRINTER IF NG
100 %
POWER KNOB, SPRING, RMC, INLAY, FELT TAPE, CONTROL

Creative Offset Printers Pvt. Ltd Rev.
KNOB, AV PCB, CLMPER, No./ CRT
STOPPER, Date 01 /09-01-2011
WASHER,LOGO FIXING
PRINTING DRYING IN
OVEN NO.3 SQMP Manual Page No. 31

ASSSY
7.1.4. The production is being monitored on hourly basis against the target and recorded in
Daily Production Report.
7.1.5. Each assembly (in units of 50) is being identified with code no. at final inspection
stage before packing.
7.1.6. After sample approval of new model, production of first pilot lot is being continuously
monitored at every stage from printing till final assy. at customer end. In case of any
problem / abnormal observation, feedback reported to management & customer.
Quality meeting / CFT conducted to resolve the problem. Sample re-approve if
required by customer. Records of countermeasures are being maintained.
7.2. Control 1st Article
 As the daily planning is received by the Production, job card is made and
implemented.
 Machine Incharge change the required plates.
 QC dept does the set up inspection.
 Control 1st Article (first Five Sheets) is taken out from the machine. The Quality
inspector checks the First Five Sample thoroughly for any visual defects.
 If found ok. The Quality Dept. approves to the bulk production of the item.
 If any defect or problem in the First off sample, analysis is done. Corrective action
is taken (e.g. rechecking, the set up.)
 Shot is again taken. After QC approval bulk production is carried on.

1st Article Inspection
START
PRODUCTION
PLANNING
PLATE LOADING/
UNLOADING
PROGRAM PROBLEM
ANALYSIS &
IMPLEMENTATION
OF CORRECTIVE
MEASURES
NG
CHECK PLATE
BEFORE
K
LOADING
OK
K
SETTING OF
PROBLEM
PROCESS ANALYSIS &
PARAMETERS IMPLEMENTATION
THROUGH TRIAL OF CORRECTIVE
AND ERROR MEASURES
METHOD
NG
1st Article inspection K
OK
RECORD K
MASS
PRODUCTION
End

7.3. Operation quality Meeting
For the smooth and continuous production process, Company does Quality meetings held
timely and at periodic intervals.
1) Daily floor meetings: Everyday at the floor meeting is held among the workers along
with their concern supervisors. Topics for daily floor meetings are mainly-
 Production Target
 5S
 Rejections
 Rank report/ Efficiency of the workers
 Problems during printing, etc.
In the production shop floor other department like QC, Maintenance and Utility also
participate in the meetings.
2) 4M Meeting: Meeting among QC, Maintenance & production is held daily regarding
the problems highlighted through 4M. Brain storming is done to further analyze the
problems and find out the root reasons. Corrective actions are discussed and immediate
measures are taken. Permanent measures are later on decided in the 4M meeting along
with the Team and then implemented.
3) Meeting in any case of Non-Conformance during In-process: If QC dept. finds out

any nonconformance during the time check, immediate standing meeting is held
between Prod and QC. Corrective actions are taken and production is re-continued.
4) Supervisors Meeting during the shift change: Production supervisors have the meeting
during the shift change in order to discuss regarding the operation process and all the
other points that help or guide to the online production.
…………………

8
IN-COMING QUALITY CONTROL

(IQC)
PURPOSE
The purpose of this procedure is to define the method of inspection for incoming
materials.
SCOPE
This is applicable to all BOP’s & Raw material for printing purpose including
customer approved sources/ materials.
RESPONSIBILITIY
The overall responsibility for the effectiveness of this procedure lies with: HOD
Quality Assurance.
8.0.1 Storage
8.0.1.1 Defined storage areas shall be provided to prevent damage or deterioration of the
product prior to use. To keep the 5S status well mannered in store a 5S check sheet
of Semi finish / finished goods should be inspected and maintained on daily basis.
8.0.1.2 To monitor the Temp/ Humidity a Temp/ Humidity meter and a record sheet of
Temp/ Humidity should be in store area and must be noted down on daily basis.
8.0.1.3 Warehouse should be out of reach of direct sunlight and inflow of dust.
8.0.1.4 Layout map of store should be displayed in store area and storage of material
should be in separate grid, no material mixing is allowed in store area.
8.0.1.5 The receipt and issue of product to and from Stores, including authorization, shall
be undertaken in line with written procedures. (e.g issuing by requisition slip)

8.0.1.6 The company shall minimize inventory levels, ensure First In First Out and
optimize inventory turns over time.
8.0.1.7 Storage of product shall be such as to maintain product quality.( e.g. stack height
of raw material and finished goods should be defined and will be displayed in store
area.)
8.0.1.8 Product liable to deterioration shall be identified and assessed at defined intervals.
Product with a limited shelf life such as Ink, Thinners etc. shall be identified with
the expiry date on receipt into the stores. Monitoring of shelf life items will be
done fortnightly. Whenever it expires it has to be taken out & kept in a separate
area & finally disposed off with management consents.
8.0.1.9 For Bop’s FIFO is being maintained by putting GRN Nos. stickers on BOPs
packets & for Raw Material grid system shows the FIFO.
8.0.1.10 Long term stock is being stored in separate place with proper identification and
periodical monitoring will be done if required after each three months.
8.0.1.11 Material during every receipt is being physically verified with documents &
purchase order and gate entry is being made.
8.0.1.12 After receiving the material, is being checked physically for quantity as per invoice
and kept hold at receiving area.
8.0.1.13 GRN are being prepared for the material receipt and same is being offered to
quality dept. for quality checking as per Inspection Standards & RoHS std..
8.0.1.14 Quality remarks as quantity accepted / rejected / type of defects are being entered
in GRN.
8.0.1.15 If material accepted, would be shifted to OK store by identifying with OK Sticker
on each box.
8.0.1.16 If material rejected, the material is either being sent back to vendor or being
segregated as per production requirement.
8.0.1.17 The rejected material after segregation is clearly identified with Red Sticker and
shifted to rejection area if immediately not sent back to vendor.
8.0.1.18 Material is issued to production dept. as per their production plan. Issue Slip is
raised by production dept. and material is issued on daily basis.
8.0.1.19 Whenever there is any change of plan, material issued to production is being
returned back to Store through Material Return Note.
8.0.1.20 Whenever there is any line rejection of BOP, material is being returned back to
Stores through Material Return Note.

8.0.1.21 Daily Stock Statement of purchased material and finished products is being
maintained to see the inventory level as per norms and counter measure on
excessive / insufficient material is being established.
8.0.1.22 RGP and NRGP Challan and Register is being maintained for any item sent outside
for certain purposes.
8.0.1.23 Finished Products are being dispatched to customer through Invoice & Challan.

IQC (In-coming Quality Control)
Material received from vendor Send back to vendor with

With invoice/challan & Test Report & Ask for Counter
Start Report Measure
Material moved to receiving REJECT

area and offered to IQC
REJECT Segregation /
Inspection as per Rework by vendor
sampling plan, With Report &
RoHS std . & Insp. Counter Measure
STD.
OK
OK DONE
Material moved to OK Store Re-
with proper identification & Inspection
End Traceability
8.0.2.1.1 All incoming material is being held until it has been inspected.
8.0.2.1.2 Inspection of incoming material is being performed as per inspection standards with
documented instructions. Such instructions are taken into account the amount of
control Exercised at the subcontractor’s premises and the recorded evidence of
Conformance provided.
8.0.2.1.3 All inspection standards contain details of both inspection methods and Acceptance
criteria. Inspection process also includes checking of RoHS in incoming material.
8.0.2.1.4 Inspection records are being maintained that provide evidence of product
conformance and identify the releasing authority.
8.0.2.1.5 Inspection and Test data/certificates provided by the vendor /Sub-Contractor are
being verified for adequacy.
8.0.2.1.6 Material are being identified as follows: Accepted: OK ` Accepted’ Sticker
Rejected: Red `Rejected’ Sticker
8.0.2.7. In case any non-conformance in lot inspected, written feedback are being given to
vendor through purchase dept. asking for countermeasure and next lot of the same
vendor should be improved.
8.0.2.8. Records are being maintained for countermeasures done at vendor’s end.
8.0.2.9. In case of non conformance find the possibilities of rework / segregation if possible
then after that rework / segregation report is being made and re-inspection is being
done by IQC Representative.
Environmental Quality Control of Incoming Products
A. The roles of inspector clearly mentioned in the operational rules on parts
inpection (IQC Inspection Standard).
B. Decision are being made based on the methods of evaluating the substances with
environmental impacts which are clealy stated in the Inspection Standard (IQC
Inspection Standard and Doc.No.1020~00).

C. There should a process of checking the detection limit of measuring devices.(ICP
Testing)
D. The appropriateness of incoming products are being reviewed & reported to prevent
them from being mixed & have LEAD FREE marked ( Incoming Inspection Report
— Doc.NoF 1010~00).
E. IQC report shall carry a verification of environmental hazardousness and
The guarantee statement shall be remarked in the IQC report as per RoHS
compliance to class1 heavy elements
F. If any NC is found, the lot shall be rejected & sent back to supplier through proper
channel.
List of substances with Environmental Impacts for Control & Management

List of Banned & Restricted Substances (RoHS)
TYPE SUBSTANCE THRESHOLD LIMIT (PPM)
CLASS I Cadmium & Compounds 5
CLASS I Lead & Compounds 100
CLASS I Mercury & Compounds 800
CLASS I Hexavalent Chromium & Compounds 800
CLASS I PBBs (Polybrominated biphenyl’s 800
CLASS I PBDEs (Polybromonated diphenylethers) 800
SAMPLING PLAN ISO - 2859

OK Raw Material RoHS free,
received from Store as per Qty
given in issue slip Start
Material moved to Printing Unit
Printing Process Setup
In-process Lot Scraped

Inspection 100% By 9
Operator as per
work Instruction
IN-PROCESS QUALITY CONTROL

Defect Information
OK slip to Production
REJ
Supervisor
In-process (Patrol)
Inspection BY QA Segregation /
every Hour as per Rework
Lot sampling plan
Assembly Department OK

PQC
SQMP Manual
Report Page / No.
Segregation 40
Rework
REJ
Final Inspection ECT
100%
Material ready for OQC End

Rej
OK
9.0.1 The product during printing is being inspected with a regular interval of 2 Hour and in
post press it is being after 2 Hrs and 100% final inspection in Assembly department.
9.0.2 Conformance of the product established through the use of Inspection Standards
9.0.3 During every inspection, observations are being recorded in In-Process Inspection
Reports containing CTFs & CTQs.. These are being checked as per Plan & displayed in
related areas.
9.0.4 The product are being accepted based on customer approved samples & Inspection
standards defined.

9.0.5 Inspection Standard contains details of both methods and acceptance Criteria.
9.0.6 Inspection records are being maintained that provide evidence of product Conformance
and identify the releasing authority.
9.0.7 In case of any quality problem in in-process material, the problem are being thoroughly
analyzed as per six sigma method and NC feedback are being raised to production
mentioning probable cause asking to take countermeasure to eliminate the problem.
9.0.8 Non-conforming product are being identified, recorded and disposed.
9.0.9 Records of countermeasures are being maintained & collected/analyzed by authorized

person.
9.0.10 Monthly analysis of process defects are being done by authorized person and one
improvement activity is being done in factory premises for quality improvement and the
effectiveness record of that activity are being kept by MR.
FREQUENCY OF INSPECTION
STAGE COLOR
INSPECTION WEIGHT
FREQUENCY VISUAL (if
TYPE MOULDING SECONDARY and Dim.
Required)
EVERY
SETUP
05 SHEETS PLATE Ö Ö Ö
CHANGE
INSPECTION
EVERY LINE
05 SHEETS
CHANGE Ö Ö
PATROL
05 SHEETS 2 HOUR Ö Ö Ö
INSPECTION 05 SHEETS 2 HOUR Ö Ö
AS PER AS PER
FINAL
INSPECTION
SAMPLING SAMPLING LOT WISE Ö Ö Ö
PLAN PLAN
In-Process Inspection
Inspection type Equipment Frequency

Quality Production TR/Maintenance Record
1 Set up
-- -- -- 100%
Right plate
Material availability in
the store room Visual 100% 100% -- "
Process parameters Visual 2 hour 100% --

Initial
during Process
process Inspection
FPA Visual/Inst. change - -- Report
2 In-Process
Process
Time check Visual 2 hour 100% _ Inspection
Report
Process Parameters Visual 2 hour _ 100% _ Process

Inspection
Report
Process
Visual check Visual 2 hour 100% _ Inspection
Report
Process
Weight /Dim. Inst. 2 Hour _ _ Inspection
Report
Final
3
Plate sent for

_ _ _ 100%
maintenance


9.1. STANDARD LINE STOP 9.2 REWORK PROCESS
OPERATION
Occurrence of a Major problem* Lot offered for final inspection Star

Start t
No
Inform concerned section / call
supplier Lot rejected &
decided to rework
Yes
Checking / Lot Scrap
Deciding Line
Stop Inform to concerned
person & take action
inspection
Report to management
Lot re-offered after rework for
Re-inspection
Decide possibility of Yes
improvement immediately No
improvement immediate Lot re-
inspected
Lot Scrap
Meeting & discussion to trace-out its

Lot ready for despatch End
origin & consider a countermeasure
inspection
Improvement
Checking /
Reporting
Re-operation
Report & inform to all

End
concerned persons

* Continuous Major Quality Problems (100 sheets) which is not acceptable to Customer (e.g.
continuous heavy ink marks, shrinkage, dimensionally and color etc.)

9.1 STANDARD LINE (MACHINE) STOP OPERATION
9.1.1 Whenever a process flow is going-on either in printing or assembling unit, and a problem
is observed during patrol inspection / final inspection.
9.1.2 Check the severity of the problem by comparing with approved sample and / or meeting
with customer.
9.1.3 Simultaneously give immediate feedback in writing through NC feedback report to

concerned section or vendor (in case of Bops and Raw Material).
9.1.4 However, if the non-Conformity continues (100 sheets), then deciding machine/ line stop.
9.1.5 Immediately give feedback to management.
9.1.6 Conduct an immediate meeting with concerned people and decide possibility of immediate
countermeasure.
9.1.7 If immediate countermeasure is possible, implement the same and monitor regularly.
9.1.8 If immediate improvement is not possible, resolve the problem by using six sigma
techniques (D-M-A-I-C).
9.1.9 Implement the preventive countermeasure and monitor the same regularly.
9.1.10 Record the countermeasure and display at concerned area for concerned person to monitor
on regular basis.
9.1.11 The line stoppage if any are being calculated time-wise & then cost-wise and debited to
vendor in case of BOPs and Raw material.
9.1.12 Trend chart are being made on line stoppage on monthly basis and action are being taken
accordingly to eliminate the same.
9.1.13 Lot is offered to Samsung IQC for their final inspection before dispatch.
9.1.14 Criteria responsible for machine Stoppage are mainly two:
Visual defects like Ink marks, Size variations etc.
Dimensional defects like height, length, width.

9.2 REWORK PROCESS (REWORK STANDARD)
9.2.1 If lot offered found rejected due to some quality problem observed, the same are being
held back and analyzed & discussions take place between QA in charge and Production
Supervisor to either segregate / rework or scrap.
9.2.2 The material is being reworked by trained personnel under the supervision of concerned
production I/C and OQC representative.
9.2.3 The lot after segregation & rework are being re-inspected by OQC representative if OK
then inspection by Samsung IQC.
9.3 LOT CONTROL OF PRODUCT
9.3.1. To define a system for identification and trace-ability of products during all
stages of production and delivery. This is applicable to all products at all stages
of manufacturing from receipt of material to dispatch of finished products.
9.3.2. Receipt Stage: Raw material, BOPs, customer supplied products are identified
by label containing details of material. In-coming material is identified by
subcontractors by means of marking / labeling or any other suitable means.
They are stored according to storage location plan.
9.3.3. In-process Stage: During the processing stage, the products are identified
through relevant daily Production Report /Inspection Record..
9.3.4. Finished Goods & Dispatch: Finished goods ready for dispatch are identified
by stickers on Part Label. Finished products are traceable to production date /
shift /operator initial / inspector sign. Lot no. is mentioned in OQC reports for
the lots checked by customer IQC.


OUT- GOING QUALITY CONTROL
OK Finished material received

Start
from Printing Unit
Lot Scraped
Arrangement of Lot for OQC
Rej
Lot Inspection as per Rej.

Sampling Plan & Specs, Segregation /
verify. Rework
OK OK
OK Rej.
Lot ready for SIEL IQC
Re-inspection of
End Lot
10.0.1 Before submitting finished stock to customer for their IQC, the same are being
inspected and verified lot-wise by internal OQC representative.
10.0.2 The lot-wise finished material are being inspected as per OQC Standard and
approved on sampling basis.
10.0.3 The function responsible for final release of the product is being identified in the
inspection records.
10.0.4 In case of any problem in the material, the lot is held by OQC representative and
NC feedback report is being raised to production / final inspection to take
immediate countermeasure. Records of OQC inspection & countermeasure would
be maintained.
10.0.5 All records for OQC inspection are being noted in OQC Format/ register as per
inspection standards and monthly analysis to be done.
10.0.6 All records for OQC inspection are being noted in OQC Format/register as per
inspection standards and monthly analysis to be done.
Quality Control of Outgoing Products

A. The roles of OQC inspector is being clealy mentioned in the operational rules on
parts inpection ( Part Inspection Report).
SAMPLING PLAN ISO - 2859
10.1 Packaging and Preservation
10.1.1 Product approved for delivery after Customer IQC are being packed in such a
manner as to provide adequate protection from damage during storage and
subsequent delivery.
10.1.2 The use and configuration of packaging materials are being defined in written
specifications or in accordance with customer requirements.
10.1.3 The cleaning of product prior to packaging, specific preservation measures to be

taken and packaging instructions defined, as appropriate.
10.1.4 Packed product suitably identified. Where the customer has specific
Requirements, Part labeling is complying with these requirements.
10.1.5 The marking of packed material is being controlled with date & lot no.

10.2 Delivery
10.2.1 Product is being accorded adequate protection after final inspection and test. Where
contractually specified, this protection shall be extended to include delivery to
destination.
10.2.2 All dispatches are in conformance with customer requirements of transportation mode,
routing and containers.
10.2.3 The company system supports 100% on time delivery. The company’s delivery
performance is being monitored and corrective action is being taken to improve the
same.
10.2.4 Customer is being given prior information if the company is unable to meet the delivery
requirements/schedule.
10.2.5 All production scheduling are order driven.
10.2.6 The company is on line with customer for receiving schedules through e-mails etc.
10.2.7 The company use fax facility as back up method in case the on line system fails.
10.2.8 If any non conformance found at customer end the complaints are being recorded in
customer complaint Register and is notified to the related department with in a day after
receiving.
10.2.9 100% counter measures and necessary actions should be established for the stock at
vendor end in shipping as well when customer’s complaint arose.

1
1
OPERATION PROCESS NON-CONFORMITY
Non-conformance / Quality
problem observed in Printing / Start
Assembly unit
Return back to vendor

with invoice/challan
Immediate feedback to concerned
section in writing on NCR
Feedback Report
Scrap
100% Inspection &

rework of already
finished & in- Request for
process material in deviation
stock from
customer
Dispatch to customer with
clear identification
Quality Meeting with every

concerned immediately to find out
the root cause of the problem & Implementation of countermeasure
plan for countermeasure
SQMP Manual Page

Verification No.
of effectiveness on52
countermeasure taken
End
11.0.1 This section describes the measures taken to ensure that nonconforming product is
properly controlled and covers, but is not limited to, in-house product but customer
returns, purchased goods also.
11.0.2 All suspected material is being treated as non-conforming and they are IQC lots, in-
process material, OQC Lots or Deviated Material.
11.0.3 Store I/C is designated to prevent mixing of NCM at storage area.
11.0.4 All Major NCM reports are being supported by counter measures corrective &
preventive actions.
11.0.5 Details of the nonconformance are being documented in `Part Label’ and Inspection
reports giving details of the product type, date, place and quantity.
11.0.6 Nonconformance details are being forwarded for review and disposition to the authority
concerned.
11.0.7 The review of nonconforming product covers:

a) Rework;
b) Concession / deviation;
c) Scrap;
d) Return to supplier.
11.1.7 Rework instructions are being accessible in rework report and utilized by appropriate
personnel.
11.1.8 All repaired and reworked product are being re-inspected, in accordance with rework
procedures, before such product is released.

11.1.9 Non Conforming products are being quantified & analyzed & a prioritized reduction
plan is being made.
Control of Non-conforming Products related to Environmental Impacts
A. Records of LOT are being properly maintained to allow the tracking of NC-Products.
B. There is a control system reporting to a person responsible for the environment when
Non -conforming product is found
C. Non conforming/conforming products are be recorded & controlled to distinguish both
products correctly.
D. There is a recurrence prevention system to closely examine the causes of non-
conformity & to take the measures.

12
RELIABILITY TEST (PLAN / PROCEDURE /EQUIPMENT)
Reliability Testing Format
Testing
Counter
S. No Date Client Item Quantity
Assembly Measure
Folding Appearance
Parts

Approved
Issued By: By:

Management Managing
Repr Dir

Send back rejected
material to vendor
Start
Stop production with

that material and
Quarterly Reliability Rej. inform to customer &
testing as per test to Vendor
schedule & description
OK
Continue Copy of report to Feedback & meeting

customer with vendor. &
production with Customer
that material
End
Analysis on rejection
Corrected sample report & Action Plan
material from vendor & implementation of
& plate trial corrective. Action.
12.0.1 As per customer requirements, Reliability Testing is being done for one model set
once every quarter, which may change as per customer needs
12.0.2 Reliability Testing is being done either in-house or from some outside authorized
laboratories which have standards testing equipment traceable to national &
international standards.

POLICY FOR RELIABILITY
TAKE 20 SAMPLES
CHECK APPEARANCE
CHECK FOLDING
CHECK ASSEMBLY PARTS
Creative Offset Printers Pvt.

13 Ltd Rev. No./ Date 01 /09-01-2011

QUALITY AUDITS (PLAN / PROCEDURE)
INTERNAL AUDIT PLAN SCHEDULE- 2011
MONTH
SECTION
Jan Feb Mar Arp May Jun Jul Aug Sep Oct Nov Dec
STORE
PREPRESS
POSTPRESS
BINDING
DISPATCH
QUALITY
List of Internal Auditor
Store Mr. Edward Fernandez

Prepress Mr. Edward Fernandez
Postpress Mr. Edward Fernandez
Binding Mr. Edward Fernandez
Dispatch Mr. Edward Fernandez
Quality Mr. Rajnish Sawhney
Start
Planning of Quality Execution of actual audit Preparation of audit

Audit Schedule & by designated auditor as report and a copy to
auditor to audit per audit check list auditee & management
Implementation of Implementation of Review meeting in

corrective action corrective action CFT for discussion on
proposed in meeting Non-conformities
proposed in
observed and
meeting corrective action plan
Measurement of Verification of
effectiveness on all NCs during
countermeasure next audit End

13.0.1 This section describes how all aspects of the Quality Management System are audited at
regular intervals to assess compliance with agreed procedures, identify any
nonconformance and instigate corrective action where required.
13.0.2 An Audit is being maintained by the Management Representative with such scope as to
ensure that all aspects of the Quality Management System are audited and all shifts are
covered. This is being updated regularly.
13.0.3 The frequency of such audits determined according to the results of previous audits and
the significance of individual system activities. In any event, all aspects of the Quality
Management System is being audited at least once per six months. Frequency of Audit
of appropriate areas increased if excess nonconformance / Customer complaints are
reported.
13.0.4 Audits shall include an evaluation of:
a) Activities, processes, work areas, items and services being produced;

b) Practices, systems, procedures and instructions;
c) Documentation.
d) Housekeeping.
13.0.5 Audits are being performed in line with check list of Quality System Audit (QSA), Quality
Process Audit (QPA).
13.0.6 Audits are being undertaken by suitably qualified personnel who are not directly
responsible for the area being audited.
13.0.7 Audit findings are being recorded in Audit Reports and brought to the attention of the
Management responsible in areas audited.
13.0.8 The Management is responsible for an audited area reviews and decide on any
corrective actions necessary to correct deficiencies identified during the audit.
Corrective actions are being taken in a timely manner.
13.0.9 Deficient areas are being re-audited to ensure corrective action taken has been
effective.
13.0.10 Internal audit reports are being used by Management when reviewing the continued
effectiveness of the Quality Management System.

14
ECN CONTROL
Start
Change
Requirement to increase Requirement to increase recommended by
the quality level the productivity level
customer (ECN)
Visit of customer for Approval from

Raising a request to customer for discussion on feasibility customer on
& verification of change change requested
change through Change Request requested
Form
Production of First
Implementation of change
Approval of sample
Pilot lot approved from customer
from customer
& trial sample production
Dispatch of pilot lot to Entry of change

customer in proper implemented in Change
identification with sticker Record Register End
“Changed First Material”
to each trolley
14.0.1 Whenever there is any change suggested & approved among CFT or from top
management due to requirement of customer / requirement of business /
requirement of increase in quality / requirement to reduce the rejection, the change
will be analysed, compared and approved from top management.

14.0.2 Before implementing any major change in mass production, the same is being
communicated and get approved from customer well in advance
14.0.3 Record is being maintained for any ECN and controlled.
14.0.4 The data / results are being reviewed regularly
Documents required by the Quality System management are controlled as defined below.
It is done in three ways.
1) Document Change note:

 The concern dept. raises the Document change note if any change in the Format,
Work Instructions and Quality system manual is required. Reason of change is well
stated in the change note.
 After their concern HOD approval, they submit it to Prod Manager.
 The Prod Manager. reviews & approve the Change.
 After his approval E-Team, drafts/ change the document as per required and issue
the updated document to the concern dept.
Flow chart for Document change note:
Star
t
Document change
note is raised by
concern dept.
Reviewed
&
Approved
by Head
Engg.
Change in
Document
Issued to
Creative Offset Printersconcern
Pvt. Ltddept Rev. No./ Date 01 /09-01-2011
End
2) Engineering change Note:
When any change in Dimension, weight, etc is to be done by the customer, (Samsung),
information either verbal or written is being given to the Marketing Manager
The Marketing Manager raises the note (ECN) as per the customer details and get the
approval from the customer.
After the customer approval, Directors' approval is taken and then the Change note is
given to E-Team for further proceedings.
E-Team does the amendment and issues the updated document to the concern dept.
Start
Customer informs Mktg

manager about the change
ECN is raised
by Mktg Mgr
Approval from Customer &

Director
Updation in document
by E-Team
Issue to the
concern dept

Amendment in Plates
End

1
5
CUSTOMER CLAIM MANAGEMENT
Complaint received from Entry of complaint in Customer

customer through phone / email / Complaint Register
Start fax / any media
Immediate feedback to concerned

section and writing on white
board in that area
OK
100% Inspection &

rework of already Rej. Scrap
finished & in-
process material in
stock
Quality Meeting with every

concerned immediately to Implementation of
find out the root cause of the countermeasure
problem & plan for
countermeasure
A copy of countermeasure Verification of

report to customer effectiveness on
countermeasure taken
End

15.0.1 Purpose: To define a procedure to ensure that customer complaints are promptly
attended, systematically analyses and corrective & preventive actions are taken to
eliminate or minimize the complaints.
15.0.2 Scope: This procedure applies to all complaints received from any customer.
15.0.3 Responsibility: Manager Sales & Manager QA are jointly responsible for attending
customer complaints.
15.0.4 Procedure: The complaint / Feedback received from customer through verbal /
Telephone / Fax / Emails or by any other means are recorded in a Customer Complaints
Register and is notified to the related department with in a day after receiving.
15.0.5 Manager QA or CREATIVES representative immediately visits to customer site to see

the problem physically and necessary action if possible would be taken for the material
lying at customer end under customer supervision.
15.0.6 The same complaint is also being written on white board at concerned area and every
concerned person from that area & PDI inspector is being communicated regarding the
problem / complaint received. CEO is being informed of the complaint.
15.0.7 Finished material, if in stock at in-house pertaining to that problem, is being segregated.
15.0.8 Immediate action if possible, depending upon the type of complaint, are being taken
and communicated to every concerned in the area.
15.0.9 If immediate action is not possible, problem are being resolved through disciplined
problem solving technique (DMAIC).
15.0.10 100% counter measures and necessary actions are being established for the stock at
vendor end in shipping as well when customer’s complaint arose. Records of
countermeasure are being maintained and a copy of same is being submitted to
customer.

1
6
QUALITY TRAINING
PLAN FOR TRAINING
MONTH
SECTION
jan Feb Mar Arp May Jun Jul Aug Sep Oct Nov Dec
5S X
3R X
Environment X
ISO X X
QUALITY
List of Trainer
5S, 3R, Environment & ISO Mr. Edward

Quality Mr. Rajnish
16.0.1 The Company regards the use of appropriately trained staff to be essential in
maintaining the quality of its products and services. This section outlines the way
in which training requirements are identified, implemented and monitored
throughout the Company.
16.0.2 The procedure for training governs the training aspects for all employees affecting
quality. The relevant training is imparted to employee to ensure that they have skill
to carry out their duties.
16.0.3 All functions that need required skills, including managerial and supervisory skills,
and which could be adversely affected by the lack of such skills, are being
identified, planned and records are being documented.
16.0.4 Each functional head is responsible for reviewing the level of competence within
the functional area for identifying where additional training may be required.

16.0.5 Competence shall be defined as:
* Experience and / or
* Qualifications and / or
* Training (internal or external)
* Skill Level (specialized function)
16.0.6 Documentary evidence of such competence and reviews are being maintained.
16.0.7 Effectiveness of Training is being reviewed periodically by means of audit or appraisal of

performance or obtaining feed back from the trainee.
.
17
PLATE CONTROL
17.0.1 This section describes how the positives are controlled and maintained after once
they are received & first approved by customer.
17.0.2 The printing Dept. Owns the responsibility of controlling & maintaining the
positives in-house.
17.0.3 A master list of positives is being maintained containing Positive Name, Positive
No., and date received etc.
17.0.4 Positive is being checked as per check list when received from vendor.
17.0.5 Preventive maintenance plan made and actual maintenance of each positive is
being done as per Preventive positive Maintenance Check List.
17.0.6 A List of spare parts required in immediate plate maintenance is being maintained
to resolve the breakdown happened if any.
17.0.7 Whenever the plate is unloaded due to no –plan, the plate is being checked for its
condition.
17.0.8 Every positive in storage area properly covered by wrapping film over it to avoid
dust accumulation.

18 List of Instrument and Calibration Status
Calibration Calibration Calibration

Equipment Location Remarks
Date Due Date Agency
Press Nano Tech
Denseto Meter 22.06.2011 21.06.2012 Room Services
Press Nano Tech
PH Meter 22.06.2011 21.06.2012 Room Services
Press Nano Tech
Micro Meter 22.06.2011 21.06.2012 Room Services
Press Nano Tech
Scale 22.06.2011 21.06.2012 Room Services
Nano Tech
Scale 22.06.2011 21.06.2012 Binding Services
Nano Tech
Weighing Machine 22.06.2011 21.06.2012 Office Services
Nano Tech
Temperature Meter 22.06.2011 21.06.2012 Store Services
Press Nano Tech
Temperature Meter 22.06.2011 21.06.2012 Room Services
Press Self
Moisture Meter Room Calibrated
Self
Burst Strength Tester Store Calibrated
18.0 All Preventive Maintenance is being done to attain the targets / objective set in
Business Plan and to improve upon them.

18.1 Head Maintenance makes out a Preventive Maintenance plan covering all
equipment. This schedule gives Monthly, Quarterly, Half-Yearly and Yearly
Maintenance plan as required.
18.2 Maintenance schedule is being drawn on the basis of

 Manufacturer’s recommendations.
 Analysis of breakdowns records.
 Past experience on similar machines. and shall be executed by him as per
maintenance check list for Preventive - Maintenance approved by the G.M .
Annual Maintenance Contractor or approved Sub- Contractor is being used
where necessary.
18.3 A List of Essential Spares required has been made and maintained by the Maintenance
Engr. This list indicates a minimum inventory level as approved by the G.M.
18.4 Records for any maintenance are being made on the Machine History Card.
18.5 The Maintenance Engr. makes out M/c utilization report every month from his Daily
Production Reports. This is being used to monitor progress towards the defined
objectives.
18.6 Maintenance Engineers maintain a Breakdown Maintenance Register recording all

instances of breakdown.
18.7 Minor breakdown are being handled by Maintenance Engineers. For major breakdowns,
contacts approved Sub- Contractor or the equipment supplier and get the
breakdown repaired.
18.8 Where the company has an AMC, the same contractor shall be assigned the job.
18.9 On completion of the repair, the Head Production verifies the equipment for its capabilities.
The details of repair carried out and spares used are being posted in the register.
Any changes made also are being listed in the register.
18.10 The Maintenance Engineers maintains Machine History Card for each equipment entering
all the breakdown and repair details.
18.11 Breakdown / repairs are being reviewed and analyzed once every three months and form
one of the basis for preventive maintenance schedules.

1
SQMP Manual 9 Page No. 69
SPC CONTROL (PLAN / CONTROL ITEM LIST)
19.0.1 Purpose
This section describes the way in which appropriate statistical techniques are being
utilized within the Quality Management System as and when required.
Procedure
19.0.2 The needs are being evaluated for statistical techniques to be introduced for
checking process capability and product characteristics. This evaluation based on
various criteria, including ongoing inspection results, product volumes and staff
available for verification.
19.0.3 Analysis of process control data and Process Capability would be studied on all
components for critical characteristics like CTF would be calculated for each
product on monthly basis.
19.0.4 The results of all statistical analysis is being properly documented and evaluated to
identify levels of performance and initiate corrective or preventive action where
appropriate.
19.0.4.1 QA Engineer does the data collection of CTF like Net Wt. and recording of CTQs.
.
Identification of CTF
Critical to function plan
Check for printing at all pages
Check for Binding

(Stitching / folding / scratch / spot / doubling / setup)
Check for colour variation

Check for assembly parts
Identification of CTQ
Critical Frequen Sampl

S.No. CTQ Process Process/Product
Parameter cy e Qty.
Density/ Check for the density and ph 5

1. 2 Hourly Product
PH Value value of printed items Sheets
Reporting Term & Period

S.No. Reporting Items
Daily Weekly Monthly Qrtly Whenever Reqd.
1. Daily Quality Meeting Ö
(Register)
2. In-process Inspection Ö Ö
Report and NCR(LQC)
3. Daily Time Check Report Ö
(Paint Shop)
4. Receiving Inspection Ö
Report ( IQC)
5. Out-Going Inspection Ö
Report (PDI/OQC)
6. Customer Complaint Ö
Register
7. Reliability Test Report Ö
8. Improvement Activity Ö
Report
9. Defect Analysis Trend Ö
Chart

10. Countermeasure Report Ö
11. New Sample Inspection Ö

Report
13. ECN / PCN Ö
14 Change Point History Ö
15. Information sharing (E- Ö

mail & Inter Office
Memo)
20
QUALITY REPORTING
Start
New Positives received.
Feedback to vendor
Plate making
2
1
Plate trial as per trial plan
NEW PRODUCT TASK
Production of samples under

1ST ARTICLE INSPECTION
optimum & AUDIT
process condition
Approx
Inspection of
samples
Submission of 5 sets of
samples to customer for their Inspection of
further inspection & testing
Not OK samples at
along with report(SIR) customer end
Dispatch of first pilot lot with
SQMP
Change sticker Manual
identified Page No. 72
Aquire Raw Material report Tested for Class –I
Review Meeting
Production of first pilot lot
If Ok, start mass production
End
OK
Not OK
OK
Rej.
OK
System for Control of Substances with Environmental Impacts
A. For all the raw materials to be developed the substances with environmental impacts for
RoHS compliance to class 1, are being tested by ICP-process & this is being carried at
SGS Laboratory or other approved analytical testing body referred by the customer.
B. Parts List (BOM) having information of all parts is being made.
C. List of all the raw materials developed shall be made in the form of analysis data & shall
be submitted at the request of customer, if required this shall be updated)
D. The corrective plans for the substances with environment impacts shall be established &
implemented.
E. The corrective plans shall satisfy the terms of regulations.
F. A person responsible for corrective plans shall be clearly appointed.
NEW PRODUCT LAUNCH & SOURCE INSPECTION

21.0.1 This section describes how the new product is launched and started for mass production.
21.0.2 After complete capacity analysis by customer, whenever new data is received, the
positives are being made for the same.
21.0.3 Development plan, new approval certificate and product Drawings are being kept by
authorized person.
21.0.4 Head Engineering makes a trial plan which is approved by the GM Mfg. and plate trial
conducts as per trial plan and samples produce under optimum process conditions.
21.0.5 Machine Trial Condition is being observed and Process parameter sheet is being
generated.
21.0.6 Samples are being checked as per Standard Specification & samples received and
inspection report is being generated.
21.0.7 If the samples found OK, at least 5 sets of same are being submitted to customer for their
further inspection , testing and approval
21.0.8 If sample accepted by customer for mass production, one set of approved samples is being
received back along with Part Approval Sheet for our reference during mass production.
21.0.9 If in any fail case analysis is being done and should be updated periodically also inform to
the customer immediately and review meeting with all concerned department should be
done and counter measures will be taken on that fail case on DMAIC Format.
21.0.10 Review meeting is being done with the CFT Team & Observed problems in Pilot
lot are being discussed along with its counter measures on DMAIC format & action plan.
21.0.11 A copy of Part Approval Sheet forwarded to Commercial Dept. and

communication is being given to every concerned for the start of mould for mass
production.
21.0.13Required Work Instructions / Inspection Standards are being prepared and displayed
at concerned area of working.
21.014 When 1st Lot is made ready for dispatch, it is being clearly identified with a Tag
along with other labels if any. One representative also visits to customer along with lot to
note down any observation / customer remarks regarding the first lot received & used on
line.
21.015 Immediate action would be taken for any type of observation / remarks as per customer
requirements.
2nd Vendor Control

22. Purpose:

This section outlines the way in which suppliers of products and services are approved and
products are purchased in order to meet the specified requirements.
22.0.1.1 Procedure: All material purchased satisfy Governmental and Safety constraints on
restricted, toxic and hazardous material. This is including compliance with management
standard of substances with environmental impacts provided by user/customer.
22.0.1.2 All sub-contractors are being approved by customer prior to use. Sub Contractors
other than customer approved, Overseas & Traders are being evaluated and Approved by
Head QA & Purchase on the basis of Quality process Audit Check Sheet (only if he gets
the points > 50%) before any regular orders are placed to them.
22.0.1.3 Evaluation is being done on the Supplier general information Form by QA &
Purchase.
The basis of Evaluation is one or more of the following:
 Having their Quality System certified to ISO 9001
 On the Customers’ approved Sub Contractors List.
 Manufacturers or Suppliers of proprietary items.
 Regular Suppliers to reputed Customers.
22.0.1.4 The Sub Contractor Quality Management System is being reviewed and audited by
the designated functions as per product requirements and remarks made on the Report
Sheet referring to Review/Audit Reports.
22.0.1.5 Wherever required action plans is drawn jointly by the designated function and
Vendor Representative.
22.0.1.6 The action plan is being closely monitored by the designated function and be a
subject of Management Review Meeting
22.0.1.7 Regular periodic quarterly Sub Contractor Evaluation is being done by the
designated function on the basis of performance rating of all Sub Contractors covering
product Quality and Delivery.
Supplier Rating (100%) = Q. Rating (70%) + D. Rating (30%)
22.0.1.8 100% on time delivery is required from all the Vendors. Vendor’s delivery
performance is being monitored on a monthly basis as percentage on time delivery. All
purchase orders / schedules and other necessary information is given to the vendors well
in advance so that they are able to meet all delivery requirements. Records of premium
freight are being maintained by the Purchase Executive.
22.0.1.9 Average Quarterly Ratings being done and sent to the Sub Contractor by the
Designated Function. The Sub Contractor is required to improve the rating if it is less than
90%. Non improvement of rating is required the increase of one step in the inspection
level as per applicable Inspection Standard. Monthly delivery rating is being intimated to
the Vendors and wherever necessary action plan for improvement is obtained.
22.0.1.10 Continuously failing rating may lead to dropping of Sub Contractor from the
Approved Vendor List by the Head Operations Service providers (Transporters,
Calibration etc.) are being issued Problem Reports for any flaw in service. If any Sub
Contractor receives 4 or more Problem Reports out of 10 consecutive orders placed, then

he shall be warned and asked to improve failing which he may be blacklisted by the Head
Operations.
22.0.1.11 In Case of any Change (Specs / Drawings / Materials) written document are issued
to vendor and respective samples are being approved before Mass Production.
DOCUMENTATION
Sub-contractor –General Supplier Information Form
Vendor Audit Check Sheet
Approved Vendor List (AVL)
Vendor Performance Records
22.0.2 PURCHASE CONTROL

Start
Decide material requirement as per purchase indent from respective dept.

based on store stock / minimum stock level and approval from G.M.
Make / change purchase order and get checked by Mgr.

Mfg.
Get PO authorized from GM.
Authorized?
Distribute Original copy NO

to supplier and one copy
toA
PO file
Yes
Delivery schedule
Update PO and communicate to be released along with PO wherever
to Supplier
for timely deliveriesnecessary to supplier
(if needed)
Follow-up with supplier for timely Any amendments?

deliveries (if needed)
Receive material at Creatives Stores

A
Quality checked by Evaluate supplier performance

IQC as per Inspection
Rev. No./ Date 01 as per
/09-01-2011
Supplier Performance Monitoring
Standard
Get Supplier Countermeasure Report to

avoid quality problem in future
END
22.0.2.1 Head Purchase receives the Monthly Production Plan for the next month
from the Head Operations in the last week of the current month.
22.0.2.2 Maximum / Minimum Inventory Levels for all the Bought out Parts and Raw
Material is available with Purchase Department duly authorized by Head
Operations. The Inventory Level List is being updated & reviewed periodically
once in six months by the Head Purchase and as & when new items are added.
22.0.2.3 The Designated Purchase Function works out the Material Requirement
as per Monthly Production Plan / Purchase Indent received from respective
dept. for both BOP & Raw material.
22.0.2.4 The Designated Purchase Function makes out purchase document as per
Purchase Indent / Material Requirement Sheet and the AVL giving the
following information as appropriate.
22.0.2.5 a). Part No./Revision No.

b). Part Name / specification
c). Unit
d). Rate
e). Packing/Delivery Instructions

f). Applicable Standards
g). Payment Terms
h). Drawing /Revision no. of the part
I ). Delivery schedule
22.0.2.6 The Purchase order is being reviewed by the Head Purchase for adequacy and
approved by V.P. before release. In case there are more than one vendor for a
particular part, the share of business shall be decided by the Head Purchase
keeping in view Price, Quality & Delivery.
22.0.2.7 For items that are consumed in ongoing basis, the Monthly requirement
derived from MRS shall be approved by the Head Purchase & communicated
to the vendors in the form of Monthly Schedules after a one time open PO has
been placed on the vendor.
22.0.2.8 For Job work vendors, PO to be released with requisite process information /
drawings.
22.0.2.9 All Schedules/ POs, material & other necessary information shall be provided to
the vendor well in advance so that he is able to meet the 100% on time requirement.
22.0.2.10 Inspection requirements shall be spelled out on the purchase documentation

including where applicable inspection to be done at vendor’s premises before
dispatch. Any requirement of test certificates shall also be indicated.
22.0.2.11 For any kind of restricted, toxic, hazardous materials governed by statutory
requirements, special mention in the purchase documents shall be made.
22.0.2.12 Where contractually required, arrangement shall be made by the Head Purchase
for customer inspection at vendor’s premises.
22.0.2.13 Where the company personnel intend to visit sub-contractor for inspection of
products, the mode of release of product shall be stated on the P.O.
22.0.2.14 For Indirect Materials purchase, all the department heads shall send the duly
signed indent for the items required by them to Purchase Department. An
annual sanctioned budget for concerned departments to be given to Purchase
Department.
22.0.2.15 Purchase department shall place the order after price comparison to the
vendor’s available on AVL.
22.0.2.16 In case of urgency if material has to be procured from unapproved source it

will be specifically allowed by the Unit Head applying stricter inspection
norms.
22.0.2.17 The procurement of capital equipment & facilities as worked out
during Management review shall be done by a team designated by the MD.

22.0.2.18 The team shall establish the technical specifications, identify the sources and
negotiate terms with probable suppliers. The team shall get its recommendation
approved by the MD before releasing Purchase Order giving all information.
22.1 VENDOR LIST
(Appended Below)
22.2 AUDIT PLAN
The following vendors shall be audited once every Qtr as per audit check list., ,
Overseas Vendors & Traders not to be audited.
S.No. VENDOR DESCRIPTION AUDIT RESPONSIBILITY

Manager QA / Manager Purchase/
1. KARAN PAPER MART
Engineer IQC
Manager QA / Manager Purchase/
2. Hans Graphics
Engineer IQC
22.3 POST CONTROL

Start
Compile data of quality on monthly

basis for each supplier
Quality Rating
Calculate Supplier Quality Rating
Compile the total qty. ordered vs total qty.

received
Calculate Supplier Delivery Rating

Delivery Rating
Calculate the percentage
Supplier Rating = Q. Rating + D. Rating

100% 70% 30%

Review supplier having `C’ rating Rev. No./ Date 01 /09-01-2011

File records as per quality records
End
2
3
STANDARD OPERATION
23.1 RULE / CONTROL PROCEDURE:
DOCUMENT AND DATA CONTROL
This section describes the way in which all documents relating to the Quality
Management System are controlled. Such documents comprise.
a) Documentation required for the achievement of product quality.
b) documentation required for the effective operation of the Quality

Management System.
The documentation required for the achievement of product quality shall consist of
(as appropriate), but not be limited to :
 Forms,
 Drawings (Company or customer-supplied)
 Specifications (purchasing, product, etc.)
 Inspection Standards
 Work manuals
 Work Instructions
 External original documents
Control of this documentation ia as per document no., rev. no. and date of revision.
Pertinent issues of these documents are available at locations where operations essential to
effective functioning of Quality System is performed.
23.1.1 Quality Management System Operation

The documentation required for the effective operation of the Quality Management
System shall consist of :
* SQMP MANUAL. Control of this manual is defined in Section G.
23.1.2 Electronic and Magnetic Data

The controls described in this section also apply, as appropriate, to information and data
stored on magnetic media or in electronic form. Where appropriate the terms documents
or documentation are construed to include such data.
23.1.3 Document Identification. All documents are clearly identified.
23.2 CONTROL PROCESS (Manufacture / QC Process)
23.2.1 Document and Data Security
All documents and data are:
* Legible
* Traceable to the product (where appropriate)
* maintained in any orderly and accessible manner
* stored in such a manner as to protect them from damage or deterioration.
23.2.2 All documents of external origin are being periodically reviewed with the issuing authority
for the latest versions.
23.2.3 Obsolete documents are being promptly removed from appropriate locations and/or
assured against any unintended use.
23.2.4 Details of methods, responsibilities and documentation are defined in the written
procedure:

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(SUPPLIER QUALITY CONTROL

Creative Offset Printers Pvt. Ltd.

DRAFT SJQE APPROVE

Edward Fernandez Rajnish Sawhney Rohit Khanna

SAMSUNG INDIA ELECTRONICS LTD

(Alok Duggal) (Jaspreet Singh) (Jinwook Heo)

Creative Offset Printers Pvt. Ltd Rev. No./ Date 01 /09-01-2011

SQMP Manual Page No. 2

1 00 … 22.07.2010 Initial Release

Creative Offset Printers Pvt. Ltd Rev. No./ Date 01 /09-01-2011

SQMP Manual Page No. 3

Mr. Jinwook heo jinuk.heo@samsung.com

Mr Khem Chand M/S SIEL kim.khem@samsung.com

Contact & Sign Sheet

Creative Offset Printers Pvt. Ltd Rev. No./ Date 01 /09-01-2011

SQMP Manual Page No. 4

3.0.0 INTRODUCTION TO COMPANY

Offset Printing Machines: -

Creatives has 3 offset printing machines ranging from 2 colors to 6 colors.

Creative Offset Printers Pvt. Ltd Rev. No./ Date 01 /09-01-2011

SQMP Manual Page No. 5

MANUAL DISTRIBUTION & CONTROL

COPY HOLDER COPY No

Management Representative Master Copy

Creative Offset Printers Pvt. Ltd Rev. No./ Date 01 /09-01-2011

SQMP Manual Page No. 6

Management Representative Director

3.6 ORGANIZATION CHART

ADMIN PURCHASE PRODUCTION QUALITY DISPATCH MARKETING ACCOUNTS

IQC PROCESS OQC

MR.Deepak MR.GOURANG MR.ROSHAN

Creative Offset Printers Pvt. Ltd Rev. No./ Date 01 /09-01-2011

SQMP Manual Page No. 7

3.7 MANAGEMENT RESPONSIBILITY & AUTHORITY

POSITION TITLE: Managing Director

 Approve All Payment and Financial Matters

POSITION TITLE: General Manager Admin

SQMP Manual Page No. 8

POSITION TITLE: Head Production.

 To supervise and monitor production targets under controlled conditions.

Creative Offset Printers Pvt. Ltd Rev. No./ Date 01 /09-01-2011

SQMP Manual Page No. 9

 To ensure testing and inspection activities for Incoming, in-process and

POSITION TITLE: Production Supervisor

Creative Offset Printers Pvt. Ltd Rev. No./ Date 01 /09-01-2011

SQMP Manual Page No. 10

POSITION TITLE Purchase Manager

Creative Offset Printers Pvt. Ltd Rev. No./ Date 01 /09-01-2011

SQMP Manual Page No. 11

3.10 ORGANISATIONAL INTERFACES

3.11 MANAGEMENT REVIEW

SQMP Manual QUALITY Page No. 12

Quality System consist of four Parts-

LEVEL III – Work Instruction & Docs.

LEVEL I I – Quality System Procedures

LEVEL IV – Formats / Records

Creative Offset Printers Pvt. Ltd Rev. No./ Date 01 /09-01-2011

SQMP Manual Page No. 13

CREATIVES IS COMMITTED TO MAINTAIN MARKET LEADERSHIP AND

Date: 09.07.2011 Mr. Rohit Khanna

4.3.1 ENVIRONMENTAL POLICY

Creative Offset Printers Pvt. Ltd Rev. No./ Date 01 /09-01-2011

SQMP Manual Page No. 14