AVANTIS

Procedure Name: Non-Conformity and Corrective Actions Issue No: 1

Procedure Ref: AV-QEP-04 Date: 20/09/2019
ISO 9001 Clause Ref: 10.2

1 20/09/2019 Gareth Haines Tom David Tom David Initial Issue

Issue Date Author Reviewed Approved Reason for Change
No

All downloaded and printed copies of this document are considered as Uncontrolled
Page 1 of 3
AVANTIS

Procedure Name: Non-Conformity and Corrective Actions Issue No: 1

Procedure Ref: AV-QEP-04 Date: 20/09/2019
ISO 9001 Clause Ref: 10.2

All downloaded and printed copies of this document are considered as Uncontrolled
Page 2 of 3
AVANTIS

Procedure Name: Non-Conformity and Corrective Actions Issue No: 1

Procedure Ref: AV-QEP-04 Date: 20/09/2019
ISO 9001 Clause Ref: 10.2

Additional Notes

Forms

AV-NC-F01 Non-Conformance Report

AV-NC-F02 Non-Conformance Register

1.
Rejects on suppliers can be found at Goods Inwards or subsequent manufacturing.

2 and 6.
Customer Complaints shall be reviewed by Station Management, who would decide on actions necessary. Corrections are made immediately, and the
Customer is informed of the actions taken. An internal Non-Conformance Report (AV-NC-F01) might be raised to investigate the issue and take necessary
preventive actions.
Any negative feedback received is also investigated and results of these are discussed during Management Review.

3.
Internal Quality issues to include Non-Conformities from internal audits.

5.
Investigation shall evaluate the action required to eliminate the causes so to prevent recurrence through review and analysis, determine the root cause and
identifying similar Non-Conformances in existence. Method of Root Cause Analysis to be included within the investigation.
Supplier participation shall be included as appropriate.

6.
All investigations shall be presented to Station Management for review and acceptance prior to raising AV-NC-F01 Non-Conformance Report to the
correct persons.

7.
The Non-Conformance or Complaint shall be given an identification number. AV-NC-F02 Non-Conformance Register will be maintained by the QA
Manager.
AV-NC-F02 Non-Conformance Register shall define the correction and corrective actions due date, which shall reflect on AV-NC-F01 Non-Conformance
Report. Part of the investigation will identify the time frame for corrections and corrective actions. The maximum number of days for corrective actions to
take place shall be 30 days unless agreed otherwise.
Responsible persons for corrections and corrective actions shall be defined on AV-NC-F01 Non-Conformance Report.

8 and 9.
Appropriate action implemented may involve:

• The review of effectiveness with actions taken

• Potential need for changes to the Quality Management System
• Potential need for updating risks and opportunities determined at planning stages

Supplier participation shall be included as appropriate.

13.
It is essential that not only are actions taken, but subsequent internal audits are carried out to ensure they have been effective.

14.
The Review will evaluate trends and the effectiveness of actions taken; minutes will be produced.

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