CRI Customer Complaint

CUSTOMER COMPLAINT & Memo No.

Limited ANALYSIS REPORT 28/2020-21
An ISO 9001:2015
Co.
Memo Received – 04/01/2021
1. Complaint received date
Physical Samples Received: - 06/01/2021
2. Name / address of customer Global Writing
3. Nature of complain / defect Light Writing
TYPE MINI AHTO NS 0.70 MM TCB
CODE NO. 0006/100
BATCH NO NOT PROVIDED
4. Precise identification of tip
Ink HSB-9117 ATOM
SET
ILD 33 mg ± 15 %
UP
Test Parameters P1T2
No. of tip / refills 24 pcs pen
Tip/
5. Information about Refill Fresh or used Fresh
sample received s/ Mark if any -
pens Name / Grade of ink -
6. Team (Handled): QC & Production
7. Root Cause Analysis:
Visual Inspection Not required
Dimensional checking of tip Not required
Writing checking In the received defect samples, ink shade observed different from set up ink.
Microscopic Checking Not required
Static Leakage test
Not Required
(in complain of leakage)
8. Ageing test (if needed) Not Required
9. Corrective/ Preventive
Not applicable in case of Non CRI Fault.
Action
10.Effectiveness Verification -
1) In the received customer sample pens, different ink observed from
set up ink.
10. Analysis
2) After cleaning customer tips and writing checking with CRI setup ink
writing found satisfactory. No writing defect observed.
11. Suggestion (if any): -
Enclosed Date of closing & reply Prepared by Checked by
08.01.2021 Mr. Dhaval Patel Mr. Piyush Mishra

Dear customer,
Your satisfaction is our MOTTO. We appreciate if you could give your valuable comments on our report. Your
feedback will help us to improve further. Please mark a tick on what you feel best and send us a copy of it.

EXCELLENT GOOD FAIR POOR

CRI tips+setup ink Customer
tips+Customer Ink