WEEK 7

TOPIC :TRAVEL MANAGEMENT CYCLE

LEARNING OBJECTIVES:

•
To describe the functions involved in the managing of travel
arrangements for leisure travel.
•
To plan a flight itinerary using a map and a flight planner.
•
To understand the rules and principles of flight planning and
airfare calculation.
•
To accomplish a Booking Card for Travel.

ITTM 211:
COURSE: INTRODUCTION TO TRAVEL AND
Academic facilitator: CHIM Academic
TOUR MANAGEMENT Community
Counter Counseling
Counter Counseling aims to
conclude counter sales, which
are transactions captured by
travel counselors or counter
staff.
Field Sales
Field sales on the other hand are
transaction captured by the account
executives or sales agents or
representatives outside the office
premises and as a result
predetermined solicitation of
business.
The Basic Travel Documents
Passport
Visa
Travel Insurance
Health Certificate
Travel Clearance ( For traveling child
below 18 yrs Old)
Ticket
Flight Itinerary Planning
Flight itinerary planning is the
process by which a number of
suitable flights are selected to
conform with the passenger’s
desired travel plans
Suggesting itineraries requires knowledge in fight itinerary planning, which is
the process by which cities to be visited are arranged in the desired sequence to
conform with the passenger’s desired travel plans, starting from the point of
origin to the destination or destinations to be visited in the desired sequence. To
do this, one must follow these steps:

1. Identify the city-pairs involved (origin/destinations or where a

sector begins and it ends).
2. Once the city-pairs are identified, select the suitable flights
between the city-pairs of schedule (ETD/ETA) and frequency (day
of week). In order to accomplish this, a good knowledge of world
geography, airline flight geography, and how to be oriented by a
map are essential in itinerary planning.
Important Information and
Requirements in the Flight
Itinerary Planning
1. Knowledge of the “ Four
Directions of the World”
(N,E,W,S)
2. The IATA Areas
3. The city / Airport Codes
4. The Airline Codes
Flight Itinerary Terms
Ticketed points of travel. These
are those cities on a flight
itinerary where the passengers
either enplanes (boards an
aircraft) or deplanes(get off an
aircraft).
1. Origin- is the city where the journey
begins
2. Destinations- is the final or ultimate
stopping place
3. Outbound Destinations- is the city
located the furthest in distance from the
origin
4. Outbound Sector- is the position of the
itinerary from the origin to and including
the outward destination
5. Inbound (return) sector- is the portion of
the itinerary from the outward
destination to the final destination
6. Intermediate City- is any ticketed point of
travel between the origin and outward
destination
7. Connecting City- is an intermediate city
on the itinerary where the passenger is
required to transfer flights
Types of Journeys
 One-way (OW) trip: A one way journey is a
continuous trip from the origin to a different final
destination
 Round Trip (RT): A round trip is a journey via a
continuous charged air route
 Circle Trip (CT): A circle trip is a journey via
continuously charged air route that returns to the
same city
 Round-the-World (RTW): A trip which is
combination of roundtrip and circle trip , but
without backtracking.
Open-jaw Trip (OT): An open-jaw
trip (OJ): An open-jaw trip is an
incomplete round or circle trip
A. Turn around open jaw is not closed
in the outward destination portion of
the trip
B. Origin open jaw is not closed
between the final destination and the
origin.
Basic Rules
 Avoid Crisscrossing
Avoid backtracking
 Less Carrier, the better
Basic Procedure in Flight
Itinerary Planning
Select direct, non stop flights from
one point to another
If there is no direct flight , use the “
Hub and Spoke” system.
Use the OAG flight planner or the
flight schedules in the CRS or the
computerized reservation system.
Local and International
City/Airport

Codes
In the travel and tour industry,
there is what we called “
CITY/AIRPORT CODES "Almost
every cities and airports in the
world have there own specific
identifying code.
Phonetic Alphabet
In any of the reservation whether
in hotels, airlines and other travel
services Phonetic Alphabet is
widely used. Memorizing these
codes is essential in the Hotel and
Travel industry
A- Alpha N-Nancy/November
B- Bravo O- Oscar
C- Charlie P- Papa
D- Delta Q- Queen
E- Echo R- Romeo
F- Foxtrot S- Sierra
G-Golf T- Tango
H-Hotel U- Uniform
I- India V- Victor
W- Whisky
J- Juliet/Jack
X- X-ray
K-Kilo
Y-Yankee
L- Lima
Z- Zebra/Zulu
M- Mama
Sample of Flight Schedule in the OAG.
Sample Flight Schedules from ABC Guide.