BUSINESS

/ˈet̬.ɪ.kɪt/

ETIQUETTE “
The basis of business etiquette is about building strong
relationships in your field by fostering better
communication. This can only happen when those you
work with feel secure and comfortable. Although basic
business etiquette may vary from country to country,
some principles stand the test of time and geography.

Business etiquette is a skill just as much as accounting or managerial theory. Something as

simple as a handshake can make or break a big deal or cost you a job. People often judge
others based on their etiquette. You may even want to take classes on business etiquette,
because informal rules vary by country and even within your home state.
WARM-UP ACTIVITY
Which of the following etiquette do you consider most important.
Explain your answer.

1. Always remember someone's name immediately.

2. Dress Appropriately for Work
3. Show courtesy to everyone you meet. ˈkərdəsē
4. Don’t Interrupt Others
5. Avoid Gossip or Eavesdropping ˈɡäsəp
6. Watch Your Body Language
7. Always arrive early for work and meetings.
VOCABULARY:
Complete the text with the words below.

əˈvoid iɡˈnôr
ADMIT
ədˈmit
AVOID IGNORE INTRODUCE
INVEST IMPROVE RESPOND

invest

introduce

respond ignore

admit

avoid

improve
VOCABULARY:
SYNONYMS:
Look at the following groups of words. Which word does not
belong in each group?
It's really hot and stuffy in here - let's open the window.

1. Rude, Stuffy, Bad-mannered, Impolite

The president welcomed her visitors with the usual courtesies.

2. Courtesy, Politeness, Etiquette, Impact

3. Communicate, Answer, Reply, Respond
4. Regularly, Commonly, Rarely, Often
5. Greet, Bow, Smile, Eat

Choose 1 word from each group and make a sentence.

LANGUAGE/GRAMMAR:
LANGUAGE/GRAMMAR:
LANGUAGE/GRAMMAR:
How could you refuse these offers and requests politely, without using
the word “no”? Explain your answer.
SKILLS ACQUIRED: