Export Call Report 20200723-104228

call_date phone_number_dialed status user full_name campaign_id
vendor_lead_code source_id list_id gmt_offset_now phone_code

phone_number title first_name middle_initial last_name address1
address2 address3 city state province postal_code country_code
gender date_of_birth alt_phone email security_phrase comments
length_in_sec user_group alt_dial rank owner lead_id list_name
list_description status_name
2020-07-22 06:06:26 3114526461 NCT 1005152430 Marlyn Dayana Lamus Robles
AZTECAOU AZTEK_IVR_PYMES_PQR VDCL 998 -5.00 1 3114526461
U 0000-00-00
AZTEK_PYMES_CONSULTA 00482499 3 AZTECAOUT MANUAL 0
30503662 Default Manual list NO CONTESTA
U 0000-00-00
2020-07-22 06:09:59 3114526461 INCALL 1005152430 Marlyn Dayana Lamus
Robles AZTECAOU AZTEK_IVR_PYMES_PQR VDCL 998 -5.00 1 3114526461
U 0000-
00-00 AZTEK_PYMES_CONSULTA 00482499 AZTECAOUT MANUAL
0 30503662 Default Manual list Lead Being Called
AZTECAOU 998 -5.00 57 3143316124
U
0 AZTECAOUT MANUAL 0 32884966 Default Manual list
NO CONTESTA
Robles AZTECAOU 998 -5.00 57 3143316124
U
AZTECAOUT MANUAL 0 32884966 Default Manual list
Lead Being Called
2020-07-22 06:17:14 3118169262 NCT 1014205959 Lashmi Sussi Piza Sanabria
AZTECAOU 998 -5.00 57 3118169262
U
NO CONTESTA
AZTECAOU 998 -5.00 57 0577400097
U
NO CONTESTA
AZTECAOU 20200406 -5.00 57 7400097
12052970815 BLANCA IDALI Ã‘USTES FACTURA_DIGITAL
0000-00-00 3 AZTECAOUT MANUAL 0
31203385 ETB_FACTURA_DIGITAL_04062020_0
ETB_FACTURA_DIGITAL_04062020_0 NO CONTESTA
AZTECAOU 998 -5.00 57 3209129592
U
NO CONTESTA
AZTECAOU 998 -5.00 57 8468072
U
NO CONTESTA
2020-07-22 06:26:39 3122480031 NCT 1030627527 Jessica Tatiana Vega Anturi
AZTECAOU 998 -5.00 57 3122480031
U
NO CONTESTA
2020-07-22 06:26:45 3148146122 BRT 1005152430 Marlyn Dayana Lamus Robles
AZTECAOU 998 -5.00 57 3148146122
U
TERCERO BRINDA OTRO NUMERO
AZTECAOU 998 -5.00 57 3122480031
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3154757300
U
40 MANUAL 0 32886549 Default Manual list
NO CONTESTA
2020-07-22 06:29:53 3102405343 BZCS 1014279514 Dana Gabriela Lara Gomez
AZTECAOU 998 -5.00 57 3102405343
U
BUZON-CONTESTADORA
AZTECAOU 998 -5.00 57 3002782578
U 0000-00-00
00514664 8 AZTECAOUT MANUAL 0 32868890 Default
Manual list NO CONTESTA
U 0000-00-00
AZTEK_PYMES_RADI 00503669 54 MANUAL 0
2020-07-22 06:31:20 3134913218 NTS 1014205959 Lashmi Sussi Piza Sanabria
AZTECAOU 998 -5.00 57 3134913218
U 0000-00-00
Manual list NO SE ENCUENTRA EL TITULAR DEL
Robles AZTECAOU AZTEK_IVR_PYMES_PQR VDCL 998 -4.00 1 3154747300
U 0000-
00-00 AZTEK_PYMES_RADI 00503669 120 AZTECAOUT MANUAL 0
32213015 Default Manual list Lead Being Called
AZTECAOU 998 -5.00 57 3165614047
U
NO SE ENCUENTRA EL TITULAR DEL
AZTECAOU 998 -5.00 57 3113391672
U
NO CONTESTA
2020-07-22 06:40:37 3103169839 VPF 1030627527 Jessica Tatiana Vega Anturi
AZTECAOU AZTEK_IVR_PYMES_FACT VDCL 998 -7.00 1 3103169839
U 0000-00-00
AZTEK_PYMES_FACT Caso!N00432378 943 AZTECAOUT MANUAL 0
27801594 Default Manual list VENTA PENDIENTE POR FACTURAR
AZTECAOU 998 -5.00 57 3217313110
U
NO CONTESTA
AZTECAOU 998 -5.00 57 313258955
U
NO CONTESTA
AZTECAOU AZTEK_IVR_PYMES VDCL 998 -5.00 1 3188011921
U 0000-00-00
AZTEK_PYMES_SOPO usuario no contesta 1 AZTECAOUT MANUAL 0
2020-07-22 06:52:19 3177374822 NCT 1032448898 John Cristian Diaz Quintero
AZTECAOU 998 -5.00 57 3177374822
U
NO CONTESTA
2020-07-22 06:52:27 3002140542 VAG 1014205959 Lashmi Sussi Piza Sanabria
U 0000-00-00
AZTEK_PYMES_SOPO 00473877 104 AZTECAOUT MANUAL 0
29712047 Default Manual list VENTA AGENDADA
AZTECAOU 998 -5.00 57 3177374822
U
NO CONTESTA
U 0000-00-00
U 0000-00-00
AZTECAOU 998 -5.00 57 3209129592
U
NO CONTESTA
2020-07-22 06:56:51 3219672632 LLM 1005152430 Marlyn Dayana Lamus Robles
AZTECAOU 998 -5.00 57 3219672632
U
LLAMADA MUDA
AZTECAOU 998 -5.00 57 3219672632
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3115914379
U
NO CONTESTA
U 0000-00-00
AZTECAOU 998 -5.00 57 3143316124
U
NO CONTESTA
U 0000-00-00
U 0000-00-00
AZTEK_PYMES_SOPO 00443208 81 MANUAL 0 27900018
Default Manual list NO CONTESTA
2020-07-22 07:07:59 3202028215 VFC 1014205959 Lashmi Sussi Piza Sanabria
AZTECAOU 998 -5.00 57 3202028215
U 0000-00-00
Manual list VENTA
U 0000-00-00
AZTEK_PYMES_RADI 00453199 2 AZTECAOUT MANUAL 0
U 0000-00-00
U 0000-00-00
2020-07-22 07:16:22 3117533770 BRT 1032448898 John Cristian Diaz Quintero
U 0000-00-00
AZTEK_PYMES_RADI 48 AZTECAOUT MANUAL 0
32587602 Default Manual list TERCERO BRINDA OTRO NUMERO
AZTECAOU AZTEK_IVR_EMPRESAS VDCL 998 -5.00 1 3183067112
U 0000-00-00
AZTEK_EMPRESAS_SOPO 515691 515692 515689 515173 3 AZTECAOUT
MANUAL 0 32869884 Default Manual list NO CONTESTA
U 0000-00-00
U 0000-00-00
2020-07-22 07:21:05 3174250263 INCALL 1024546497 angie bibiana gutierrez
granja AZTECAOU 998 -5.00 57 3174250263
U
31 Aztecinout MANUAL 0 32868843 Default Manual list
Lead Being Called
2020-07-22 07:23:17 3174250263 TEQ 1024546497 angie bibiana gutierrez
granja AZTECAOU 998 -5.00 57 3174250263
U
TELFONO EQUIVOCADO
2020-07-22 07:25:46 3016680586 NTS 1014279514 Dana Gabriela Lara Gomez
U 0000-00-00
29216622 Default Manual list NO SE ENCUENTRA EL TITULAR DEL
AZTECAOU 998 -5.00 57 3112783246
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3112783246
U
VENTA PENDIENTE POR FACTURAR
2020-07-22 07:29:37 3105016375 BZCS 1032448898 John Cristian Diaz Quintero
AZTECAOU 4863498 VDCL 999 -7.00 1 3105016375
U 0000-00-00
AZTEK_EMPRTOP_SOPO SER-226206!N 13 AZTECAOUT MANUAL 0
32365008 Default inbound list BUZON-CONTESTADORA
2020-07-22 07:33:18 3112192454 VFC 1030627527 Jessica Tatiana Vega Anturi
AZTECAOU 998 -5.00 57 3112192454
U
VENTA
AZTECAOU 998 -5.00 57 3222399966
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3114526164
U
NO CONTESTA
AZTECAOU 998 -5.00 57 6470058
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3115914379
U
VENTA
U 0000-00-00
26816477 Default Manual list NO SE ENCUENTRA EL TITULAR DEL
2020-07-22 07:47:42 3165333788 VFC 1032448898 John Cristian Diaz Quintero
AZTECAOU 93411400 93411400 400020 -5.00 57 3165333788
93411400 U
0000-00-00 diego.arboleda.r@gmail.com 650 AZTECAOUT
MANUAL 0 31335722 Campaa_asamblea 09062020
Campaa_asamblea 09062020 VENTA
U 0000-00-00
U 0000-00-00
AZTEK_PYMES_SOPO usuario no contesta 477 AZTECAOUT MANUAL 0
30298023 Default Manual list VENTA
AZTECAOU 998 -5.00 57 3234801563
U
BUZON-CONTESTADORA
AZTECAOU 998 -5.00 57 3234801563
U
BUZON-CONTESTADORA
AZTECAOU 998 -5.00 57 3234801563
U
BUZON-CONTESTADORA
2020-07-22 08:00:04 3114918416 NECLA 1032448898 John Cristian Diaz Quintero
AZTECAOU 998 -5.00 57 3114918416
U
NO ES CLIENTE AZTECA
U 0000-00-00
AZTECAOU 998 -5.00 57 313258955
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3209129592
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3158052192
U
NO CONTESTA
AZTECAOU 998 -5.00 57 8468072
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3218144690
U
NO CONTESTA
2020-07-22 08:15:54 3134913218 STRASL 1014205959 Lashmi Sussi Piza
Sanabria AZTECAOU 998 -5.00 57 3134913218
U 0000-00-00
Manual list SOLICITA TRASLADO DE SERVICIO
2020-07-22 08:17:54 3125051911 BRT 1024546497 angie bibiana gutierrez
granja AZTECAOU 998 -5.00 57 3125051911
U
AZTECAOU 998 -5.00 57 3145602829
U
2020-07-22 08:20:11 3203916136 IPH 1024546497 angie bibiana gutierrez
granja AZTECAOU 998 -5.00 57 3203916136
U
ILOCALIZABLE POR HORARIOS
2020-07-22 08:21:37 3112783246 SCLLC 1030627527 Jessica Tatiana Vega Anturi
AZTECAOU 998 -5.00 57 3112783246
U
SE CORTA LLAMADA EN CURSO
AZTECAOU 998 -5.00 57 3112783246
U
2020-07-22 08:26:48 3107865138 CYC 1024546497 angie bibiana gutierrez
granja AZTECAOU 998 -5.00 57 3107865138
U
LIENTE YA CONTACTADO
2020-07-22 08:27:24 3209500469 TEQ 1014279514 Dana Gabriela Lara Gomez
AZTECAOU 998 -5.00 57 3209500469
U
TELFONO EQUIVOCADO
2020-07-22 08:29:36 3209504069 SCLLC 1014279514 Dana Gabriela Lara Gomez
AZTECAOU 998 -5.00 57 3209504069
U
2020-07-22 08:30:55 3212673130 NCT 1233891539 angie karina pantoja arias
U 0000-00-00
AZTEK_PYMES_RADI 00420636 24 Aztecinout MANUAL 0
U 0000-00-00
2020-07-22 08:33:51 3209504069 VFC 1014279514 Dana Gabriela Lara Gomez
AZTECAOU 998 -5.00 57 3209504069
U
VENTA
2020-07-22 08:34:20 3112783246 VAG 1030627527 Jessica Tatiana Vega Anturi
AZTECAOU 998 -5.00 57 3112783246
U
VENTA AGENDADA
2020-07-22 08:35:24 3002782578 STRASL 1014205959 Lashmi Sussi Piza
U 0000-00-00
Manual list SOLICITA TRASLADO DE SERVICIO
AZTECAOU 998 -5.00 57 3118086869
U
NO CONTESTA
2020-07-22 08:37:04 3185982113 VPF 1014205959 Lashmi Sussi Piza Sanabria
AZTECAOU 998 -5.00 57 3185982113
U
AZTECAOU 998 -5.00 57 3112192454
U
AZTECAOU 998 -5.00 57 3213443302
U
NO CONTESTA
U 0000-00-00
AZTECAOU 998 -5.00 57 3112128834
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3132638911
U
U 0000-00-00
AZTECAOU 998 -5.00 57 3112128834
U
VENTA
U 0000-00-00
2020-07-22 08:47:32 3118203948 VAG 1014205959 Lashmi Sussi Piza Sanabria
AZTECAOU 998 -5.00 57 3118203948
U
VENTA AGENDADA
U 0000-00-00
AZTEK_PYMES_FACT 16 Aztecinout MANUAL 0
U 0000-00-00
U 0000-00-00
U 0000-00-00
2020-07-22 08:52:56 3214108930 NTS 1030627527 Jessica Tatiana Vega Anturi
AZTECAOU 998 -5.00 57 3214108930
U
granja AZTECAOU AZTEK_IVR_PYMES_PQR VDCL 998 -5.00 1 3166230118
U 0000-
00-00 AZTEK_PYMES_RADI 1321 Aztecinout MANUAL 0
U 0000-00-00
AZTEK_PYMES_FACT 40 Aztecinout MANUAL 0
AZTECAOU 998 -5.00 57 3203014473
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3203014473
U
NO CONTESTA
U 0000-00-00
2020-07-22 09:06:05 3213443302 CLNOAP 1014205959 Lashmi Sussi Piza
U
CLIENTE NO APTO PARA VENTA
AZTECAOU 998 -5.00 57 3203014473
U
NO CONTESTA
2020-07-22 09:09:00 3132433846 LLM 1233891539 angie karina pantoja arias
U 0000-00-00
27791904 Default Manual list LLAMADA MUDA
U 0000-00-00
U 0000-00-00
2020-07-22 09:13:04 3214459474 TLS 1030627527 Jessica Tatiana Vega Anturi
AZTECAOU 998 -5.00 57 3214459474
U
TELEFONO SUSPENDIDO
2020-07-22 09:13:51 3214459474 TLD 1030627527 Jessica Tatiana Vega Anturi
AZTECAOU 998 -5.00 57 3214459474
U
TELEFONO DAADO
AZTECAOU 998 -5.00 57 3125222508
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3185234642
U
NO CONTESTA
2020-07-22 09:16:21 3214459474 TLS 1030627527 Jessica Tatiana Vega Anturi
AZTECAOU 998 -5.00 57 3214459474
U
TELEFONO SUSPENDIDO
U
AZTEK_PYMES_RADI 3 AZTECAOUT MANUAL 0 28266181
AZTECAOU 998 -5.00 57 3105514377
U
VENTA
U 0000-
00-00 AZTEK_PYMES_RADI 894 Aztecinout MANUAL 0
32209201 Default Manual list LIENTE YA CONTACTADO
AZTECAOU AZTEK_IVR_CABLEROS VDCL 998 -7.00 1 3103382630
U 0000-00-00
AZTEK_CABLEROS_SOPO 00516445 132 Aztecinout MANUAL 0
U 0000-00-00
AZTEK_EMPRESAS_SOPO 503165 5 Aztecinout MANUAL 0
AZTECAOU 998 -5.00 57 3216223991
U
VENTA
AZTECAOU 998 -5.00 57 3216223991
U
NO CONTESTA
U 0000-00-00
AZTECAOU 998 -5.00 57 3216223991
U
VENTA
2020-07-22 09:29:34 3125761902 NATD 1233891539 angie karina pantoja arias
AZTECAOU 998 -5.00 57 3125761902
U
NO AUTORIZA EL TRATAMIENTO DE
U 0000-00-00
2020-07-22 09:32:58 3103439431 MOOA 1030627527 Jessica Tatiana Vega Anturi
AZTECAOU AZTEK_IVR_CABLEROS VDCL 998 -7.00 1 3103439431
U
AZTEK_CABLEROS_SOPO 124 AZTECAOUT MANUAL 0
27596762 Default Manual list MEJOR OFERTA OPERADOR ACTUAL
AZTECAOU 998 -5.00 57 3102352673
U
VENTA
U
AZTEK_PYMES_RADI 95 Aztecinout MANUAL 0 27594036
Default Manual list NO AUTORIZA EL TRATAMIENTO DE
2020-07-22 09:37:38 3102361050 VFC 1233891539 angie karina pantoja arias
U 0000-00-00
AZTEK_PYMES_RADI SER-199055 687 Aztecinout MANUAL 0
U 0000-00-00
AZTEK_PYMES_FACT 0000 468 AZTECAOUT MANUAL 0
2020-07-22 09:43:14 3004337011 NCT 1192766752 leidy jhoanna ramirez monroy
AZTECAOU 998 -5.00 57 3004337011
U
NO CONTESTA
2020-07-22 09:43:45 3004337011 VFC 1192766752 leidy jhoanna ramirez monroy
AZTECAOU 998 -5.00 57 3004337011
U
VENTA
2020-07-22 09:46:14 3166390058 NCT 1024546497 angie bibiana gutierrez
granja AZTECAOU 998 -5.00 57 3166390058
U
NO CONTESTA
granja AZTECAOU 998 -5.00 57 3212262144
U
AZTECAOU 998 -5.00 57 3158597895
U
NO CONTESTA
2020-07-22 09:49:37 3158597895 CCLL 1030627527 Jessica Tatiana Vega Anturi
AZTECAOU 998 -5.00 57 3158597895
U
CLIENTE CUELGA LA LLAMADA
AZTECAOU 998 -5.00 57 3136409531
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3136409531
U
NO CONTESTA
granja AZTECAOU AZTEK_IVR_CABLEROS VDCL 998 -4.00 1 3213580384
U 0000-
00-00 AZTEK_CABLEROS_SOPO Caso!N00516073!N00516074 4
Aztecinout MANUAL 0 32870469 Default Manual list
NO CONTESTA
AZTECAOU 998 -5.00 57 3224432673
U
NO CONTESTA
granja AZTECAOU 998 -5.00 57 3502675007
U 0000-00-00
2 Aztecinout MANUAL 0 32868808 Default Manual
list NO CONTESTA
U 0000-00-00
U 0000-00-00
granja AZTECAOU 998 -5.00 57 3108561456
U
NO CONTESTA
granja AZTECAOU 998 -5.00 57 3108561456
U
NO CONTESTA
U 0000-00-00
U 0000-00-00
AZTECAOU 998 -5.00 57 3013586138
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3013586138
U
NO CONTESTA
granja AZTECAOU 998 -5.00 57 3144845829
U 0000-00-00
list NO CONTESTA
granja AZTECAOU 998 -5.00 57 3204253539
U 0000-00-00
list LIENTE YA CONTACTADO
AZTECAOU AZTEK_IVR_PYMESTOP VDCL 998 -5.00 1 3112015682
U 0000-00-00
AZTEK_PYMESTOP_SOPO 514222 855 AZTECAOUT MANUAL 0
granja AZTECAOU AZTEK_IVR_PYMESTOP VDCL 998 -4.00 1 3132654758
U 0000-
00-00 AZTEK_PYMESTOP_SOPO 00505088 142 Aztecinout MANUAL
0 32409344 Default Manual list NO CONTESTA
AZTECAOU 1305202030 -5.00 57 3154117065
75037523 RAMIREZ HERNANDEZ, DIEGO LUIS
0000-00-00 0 AZTECAOUT MANUAL 0
30083336 WEB_13 WEB_13 NO CONTESTA
U
AZTEK_PYMES_SOPO 226 AZTECAOUT MANUAL 0 26916042
AZTECAOU 998 -5.00 57 3204568467
U
NO CONTESTA
U
granja AZTECAOU 998 -5.00 57 3222261967
U
2020-07-22 10:18:42 SER232944 NCT 1014205959 Lashmi Sussi Piza Sanabria
AZTECAOU 998 -5.00 57 SER232944
U
NO CONTESTA
U
Default Manual list VENTA
U
U
2020-07-22 10:20:15 3164106722 CCLL 1192766752 leidy jhoanna ramirez monroy
U
Default Manual list CLIENTE CUELGA LA LLAMADA
AZTECAOU IVR_AZTECA_CANCELADO VDCL 998 -4.00 1 3213713741
U 0000-00-00
AZTECA_CANCELADO_PQR 00506049 184 AZTECAOUT MANUAL 0
32408881 Default Manual list MEJOR OFERTA OPERADOR ACTUAL
2020-07-22 10:22:11 3203918599 TEQ 1024546497 angie bibiana gutierrez
granja AZTECAOU 998 -5.00 57 3203918599
U
TELFONO EQUIVOCADO
granja AZTECAOU 998 -5.00 57 3002661383
U 0000-00-00
501832 3 Aztecinout MANUAL 0 32467760 Default
U
granja AZTECAOU 998 -5.00 57 3138902901
U
NO CONTESTA
granja AZTECAOU 998 -5.00 57 3138902901
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3208395451
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3132688318
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3208395451
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3132688318
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3208395451
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3005151921
U
MEJOR OFERTA OPERADOR ACTUAL
granja AZTECAOU 998 -5.00 57 3214194442
U
2020-07-22 10:38:30 3103466331 BZCS 1032448898 John Cristian Diaz Quintero
AZTECAOU 998 -5.00 57 3103466331
U
BUZON-CONTESTADORA
AZTECAOU 998 -5.00 57 3103466331
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3504574845
U
NO CONTESTA
2020-07-22 10:39:13 3123553619 CNLL 1192766752 leidy jhoanna ramirez monroy
AZTECAOU 998 -5.00 57 3123553619
U
CLIENTE NO DESEA QUE LO LLAMEN
AZTECAOU 998 -5.00 57 3504574845
U
VENTA
AZTECAOU 998 -5.00 57 3105805289
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3105805289
U
NO CONTESTA
2020-07-22 10:59:52 3133998436 BRT 1192766752 leidy jhoanna ramirez monroy
U 0000-00-00
AZTECAOU 998 -5.00 57 3112814717
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3108024570
U
AZTECAOU 998 -5.00 57 3214528190
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3112814717
U
NO CONTESTA
U 0000-00-00
27599982 Default Manual list NO AUTORIZA EL TRATAMIENTO DE
AZTECAOU 998 -5.00 57 3112814717
U
NO CONTESTA
U
AZTECAOU 998 -5.00 57 3046563400
U
2020-07-22 11:09:17 3114526461 BRT 1005152430 Marlyn Dayana Lamus Robles
U 0000-00-00
U 0000-00-00
AZTECAOU 998 -5.00 57 3016340411
U 0000-00-00
NO CONTESTA
AZTECAOU 998 -5.00 57 3143316124
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3016340411
U 0000-00-00
NO CONTESTA
AZTECAOU 998 -5.00 57 3156006575
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3156006575
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3115622052
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3112591226
U
AZTECAOU 998 -5.00 57 3115622052
U
NO CONTESTA
U 0000-00-00
30300549 Default Manual list BUZON-CONTESTADORA
U 0000-00-00
AZTECA_CANCELADO_FAC 00490547 248 AZTECAOUT MANUAL 0
U 0000-00-00
U 0000-00-00
AZTECA_CANCELADO_FAC 00490547 570 AZTECAOUT MANUAL 0
AZTECAOU 998 -5.00 57 3135514262
U 0000-00-00
NO CONTESTA
AZTECAOU 998 -5.00 57 3153140644
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3153140644
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3212095238
U
VENTA
U 0000-00-00
AZTEK_PYMES_CONSULTA 00443868 4 Aztecinout MANUAL 0
U 0000-00-00
AZTEK_PYMES_CONSULTA 00443868 3 Aztecinout MANUAL 0
AZTECAOU 998 -5.00 57 3107600056
U
U 0000-00-00
AZTEK_PYMES_RADI 00458506!N 5 AZTECAOUT MANUAL 0
U 0000-00-00
2020-07-22 11:34:25 3214869591 CCLL 1032448898 John Cristian Diaz Quintero
AZTECAOU 998 -5.00 57 3214869591
U 0000-00-00
CLIENTE CUELGA LA LLAMADA
granja AZTECAOU 998 -5.00 57 3219015328
U
NO CONTESTA
2020-07-22 11:36:13 3136151271 VFC 1005152430 Marlyn Dayana Lamus Robles
AZTECAOU 998 -5.00 57 3136151271
U
VENTA
granja AZTECAOU 998 -5.00 57 3212953837
U
AZTECAOU 998 -5.00 57 3182256274
U 0000-00-00
AZTECAOU AZTEK_IVR_PYMESTOP_P VDCL 998 -4.00 1 3214750087
U 0000-00-00
AZTEK_PYMESTOP_CONSL 553 AZTECAOUT MANUAL 0
granja AZTECAOU 998 -5.00 57 3132513956
U 0000-00-00
granja AZTECAOU 998 -5.00 57 3132513956
U 0000-00-00
AZTECAOU 998 -5.00 57 3107580573
U
granja AZTECAOU 998 -5.00 57 3125925731
U
NO CONTESTA
U 0000-00-00
granja AZTECAOU 998 -5.00 57 3125925731
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3103466331
U
NO CONTESTA
U 0000-00-00
granja AZTECAOU 998 -5.00 57 3175003742
U
NO CONTESTA
granja AZTECAOU 998 -5.00 57 3175003742
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3504574845
U
NO CONTESTA
granja AZTECAOU 998 -5.00 57 3165186745
U
AZTECAOU 998 -5.00 57 3156639282
U
NO CONTESTA
granja AZTECAOU 998 -5.00 57 3222261967
U
NO CONTESTA
U
granja AZTECAOU 998 -5.00 57 3222261967
U
AZTECAOU 998 -5.00 57 3214655543
U
VENTA
AZTECAOU AZTEK_IVR_PYMES VDCL998 -5.00 1 3202175897
U 0000-00-00
AZTECAOU 998 -5.00 57 3212449397
U
NO CONTESTA
U 0000-00-00
2020-07-22 12:08:34 3124827305 BRT 1032448898 John Cristian Diaz Quintero
AZTECAOU 998 -5.00 57 3124827305
U
2020-07-22 12:09:15 3113761056 TLD 52990078 Jenny Alexandra Anzola Absil
U 0000-00-00
32085509 Default Manual list TELEFONO DAADO
U
Default Manual list NO AUTORIZA EL TRATAMIENTO DE
2020-07-22 12:10:41 3113761056 BZCS 52990078 Jenny Alexandra Anzola Absil
U 0000-00-00
U 0000-00-00
AZTECAOU 998 -5.00 57 3115636231
U 0000-00-00
BUZON-CONTESTADORA
AZTECAOU 998 -5.00 57 3153860156
U
BUZON-CONTESTADORA
AZTECAOU 998 -5.00 57 3153860156
U
TELEFONO DAADO
2020-07-22 12:16:43 3134224751 INCALL 52990078 Jenny Alexandra Anzola
Absil AZTECAOU 998 -5.00 57 3134224751
U
Lead Being Called
2020-07-22 12:18:54 3167143000 NCT 1233897157 Maria Fernanda Rubio Galviz
U 0000-00-00
AZTEK_EMPRESAS_SOPO 498163 4 AZTECAOUT MANUAL 0
2020-07-22 12:19:22 3508935202 TEQ 1030627527 Jessica Tatiana Vega Anturi
AZTECAOU 998 -5.00 57 3508935202
U
TELFONO EQUIVOCADO
2020-07-22 12:19:22 3108517063 VFC 1233897157 Maria Fernanda Rubio Galviz
AZTECAOU AZTEK_IVR_EMPRESAS_P VDCL 998 -7.00 1 3108517063
U 0000-00-00
AZTEK_EMPRESPRE_RADI 516342 739 AZTECAOUT MANUAL 0
U 0000-00-00
2020-07-22 12:19:52 3186322680 CLNOAP 1033772423 Sharon Yudid Merchan
Sepulveda AZTECAOU 998 -5.00 57 3186322680
U
AZTECAOU 998 -5.00 57 3102920228
U
VENTA
AZTECAOU 998 -5.00 57 3214869591
U 0000-00-00
NO ES CLIENTE AZTECA
AZTECAOU 998 -5.00 57 3194019972
U
U 0000-00-00
AZTECAOU 998 -5.00 57 3212728606
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3144056080
U
NO CONTESTA
2020-07-22 12:23:26 26440882 AB VDAD Outbound Auto Dial AZTECAOU
26440882 20003 -4.00 1 26440882
0000-00-00
0 NONE 0 28316139 Base Aztk Emergencias Base Aztk
Emergencias Busy Auto
granja AZTECAOU 998 -5.00 57 3006137761
U
U 0000-00-00
2020-07-22 12:28:58 3134224751 VAG 52990078 Jenny Alexandra Anzola Absil
AZTECAOU 998 -5.00 57 3134224751
U
VENTA AGENDADA
2020-07-22 12:29:03 3117337678 VAG 1030627527 Jessica Tatiana Vega Anturi
U 0000-00-00
31330354 Default Manual list VENTA AGENDADA
AZTECAOU 998 -5.00 57 3118989655
U
NO CONTESTA
2020-07-22 12:29:46 3112300805 CEE 1005152430 Marlyn Dayana Lamus Robles
AZTECAOU 998 -5.00 57 3112300805
U
CUELGA EN ESPERA
U 0000-00-00
32616761 Default Manual list NO ES CLIENTE AZTECA
AZTECAOU 998 -5.00 57 3045966113
U
NO CONTESTA
2020-07-22 12:32:50 3164726589 NCT 1010209739 Lady Johana Perez Beltran
AZTECAOU 998 -5.00 57 3164726589
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3045966113
U
NO CONTESTA
2020-07-22 12:33:16 3164726589 NCPREG 1010209739 Lady Johana Perez
Beltran AZTECAOU 998 -5.00 57 3164726589
U
NO CONTESTA PREGUNTAS DE CONFR
AZTECAOU 998 -5.00 57 3222380232
U
BUZON-CONTESTADORA
AZTECAOU 998 -5.00 57 3222380232
U
BUZON-CONTESTADORA
2020-07-22 12:36:34 3228352088 TEQ 52990078 Jenny Alexandra Anzola Absil
AZTECAOU 998 -5.00 57 3228352088
U
TELFONO EQUIVOCADO
AZTECAOU 998 -5.00 57 3123512126
U
NO CONTESTA
2020-07-22 12:37:27 3204999683 VFC 52990078 Jenny Alexandra Anzola Absil
AZTECAOU 998 -5.00 57 3204999683
U
VENTA
AZTECAOU 998 -5.00 57 3123512126
U
NO CONTESTA
2020-07-22 12:39:07 3103200451 TEQ 1030627527 Jessica Tatiana Vega Anturi
AZTECAOU 998 -5.00 57 3103200451
U
TELFONO EQUIVOCADO
AZTECAOU 998 -5.00 57 3104166311
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3112300805
U
VENTA
AZTECAOU 998 -5.00 57 3104166311
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3146856909
U
NO CONTESTA
U
AZTEK_PYMES_CONSULTA 16 AZTECAOUT MANUAL 0
2020-07-22 12:45:09 3102157411 CEE 1032448898 John Cristian Diaz Quintero
U
27594146 Default Manual list CUELGA EN ESPERA
AZTECAOU 998 -5.00 57 3203627967
U 0000-00-00
NO CONTESTA
AZTECAOU 998 -5.00 57 3153045229
U 0000-00-00
NO CONTESTA
AZTECAOU 998 -5.00 57 3214856352
U
NO CONTESTA
2020-07-22 12:49:09 3183529192 VFC 1010209739 Lady Johana Perez Beltran
AZTECAOU AZTEK_IVR_EMPRESAS_P VDCL 998 -5.00 1 3183529192
U 0000-00-00
AZTEK_EMPRESPRE_RADI Caso!N00516292 942 AZTECAOUT MANUAL
0 32871408 Default Manual list VENTA
AZTECAOU 998 -5.00 57 3112220994
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3112220994
U
NO CONTESTA
U
U
granja AZTECAOU 998 -5.00 57 3203022873
U
NO CONTESTA
U
AZTEK_PYMES_RADI 121 Aztecinout MANUAL 0
32216513 Default Manual list ILOCALIZABLE POR HORARIOS
AZTECAOU 998 -5.00 57 3106798407
U 0000-00-00
Manual list VENTA
U 0000-00-00
U 0000-
00-00 AZTEK_PYMES_RADI 451437 794 Aztecinout MANUAL 0
28109100 Default Manual list LIENTE YA CONTACTADO
U 0000-00-00
32143714 Default Manual list NO ES CLIENTE AZTECA
AZTECAOU 998 -5.00 57 3115454041
U
AZTECAOU 998 -5.00 57 3113050910
U
BUZON-CONTESTADORA
2020-07-22 13:12:03 3136719109 NTS 52990078 Jenny Alexandra Anzola Absil
AZTECAOU 998 -5.00 57 3136719109
U
U 0000-00-00
AZTECAOU 998 -5.00 57 3113050910
U
BUZON-CONTESTADORA
AZTECAOU 998 -5.00 57 3216327415
U
NO CONTESTA
U
AZTEK_PYMESTOP_SOPO 0 AZTECAOUT MANUAL 0
AZTECAOU 998 -5.00 57 3186496389
U
VENTA
U
AZTEK_PYMESTOP_SOPO 100 AZTECAOUT MANUAL 0
AZTECAOU 998 -5.00 57 3105308433
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3115424436
U
NO CONTESTA
2020-07-22 13:26:55 3102489043 SCLLC 52990078 Jenny Alexandra Anzola Absil
AZTECAOU 998 -5.00 57 3102489043
U
AZTECAOU 998 -5.00 57 3105308433
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3115424436
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3102489043
U
AZTECAOU 998 -5.00 57 3102489043
U
VENTA AGENDADA
U 0000-00-00
AZTECAOU 998 -5.00 57 3103026709
U
BUZON-CONTESTADORA
U 0000-00-00
AZTECAOU 998 -5.00 57 3103026709
U
BUZON-CONTESTADORA
AZTECAOU 998 -5.00 57 3113391672
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3112621652
U
NO CONTESTA
U 0000-00-00
Manual list CLIENTE NO APTO PARA VENTA
AZTECAOU 998 -5.00 57 3103126260
U
VENTA
AZTECAOU 998 -5.00 57 3216327415
U
VENTA
U 0000-00-00
2020-07-22 14:01:38 3103443085 CNLL 1005152430 Marlyn Dayana Lamus Robles
AZTECAOU 998 -5.00 57 3103443085
U
U
AZTECAOU 998 -5.00 57 3505666666
U 0000-00-00
AZTECAOU 998 -5.00 57 3505666666
U 0000-00-00
2020-07-22 14:24:00 3143316124 VAG 1005152430 Marlyn Dayana Lamus Robles
AZTECAOU 998 -5.00 57 3143316124
U
VENTA AGENDADA
2020-07-22 14:26:34 3107791188 IPH 1233897157 Maria Fernanda Rubio Galviz
AZTECAOU 998 -5.00 57 3107791188
U
AZTECAOU 6062020005 -5.00 57 3186233499 4925 PASTOR MOTTA
ENCISO 8999000013586728 REESTRUCTURACION SIN PAGO CRxC9DITO
OLxCDMPICA 4925226 4925226 0000-00-00
PERIODO DE GRACIA RED 2 AZTECAOUT MANUAL 0
31301319 PREVEN_06_06_2020 PREVENTIVA_06_06_2020 BUZON-CONTESTADORA
AZTECAOU 6062020005 -5.00 57 3186233499 4925 PASTOR MOTTA
ENCISO 8999000013586728 REESTRUCTURACION SIN PAGO CRxC9DITO
OLxCDMPICA 4925226 4925226 0000-00-00
PERIODO DE GRACIA RED 961 AZTECAOUT MANUAL 0
31301319 PREVEN_06_06_2020 PREVENTIVA_06_06_2020 VENTA
AZTECAOU 998 -5.00 57 3505666666
U 0000-00-00
2020-07-22 14:29:12 3124151882 VFC 1033772423 Sharon Yudid Merchan
U
VENTA
AZTECAOU 998 -5.00 57 3126278781
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3126278781
U
NO CONTESTA
U 0000-00-00
2020-07-22 14:36:47 3125261605 BRT 1233897157 Maria Fernanda Rubio Galviz
AZTECAOU 998 -5.00 57 3125261605
U
AZTECAOU 998 -5.00 57 3007970797
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3178559842
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3007970797
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3153059878
U
NO CONTESTA
U 0000-00-00
AZTECAOU 998 -5.00 57 3153059878
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3124206283
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3178559842
U
VENTA
AZTECAOU 998 -5.00 57 3102788725
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3213730691
U
NO CONTESTA
granja AZTECAOU 998 -5.00 57 3213624618
U 0000-00-00
list NO CONTESTA
granja AZTECAOU 998 -5.00 57 3203916136
U
NO CONTESTA
granja AZTECAOU 998 -5.00 57 3125051911
U
NO CONTESTA
2020-07-22 14:56:33 SER231105 LLM 52990078 Jenny Alexandra Anzola Absil
AZTECAOU 998 -5.00 57 SER231105
U
LLAMADA MUDA
2020-07-22 14:58:05 3204980728 NCT 1005152430Marlyn Dayana Lamus Robles
U 0000-00-00
AZTECAOU 998 -5.00 57 3213730691
U
NO CONTESTA
2020-07-22 14:59:56 3102792456 SCLLC 1010209739 Lady Johana Perez Beltran
U 0000-00-00
32643142 Default Manual list SE CORTA LLAMADA EN CURSO
U 0000-00-00
U 0000-00-00
AZTECAOU 998 -5.00 57 3176383498
U
VENTA
AZTECAOU 998 -5.00 57 3132851463
U
TELEFONO DAADO
2020-07-22 15:18:43 3132851463 INCALL 52990078 Jenny Alexandra Anzola
Absil AZTECAOU 998 -5.00 57 3132851463
U
Lead Being Called
AZTECAOU 998 -5.00 57 3102489043
U
BUZON-CONTESTADORA
AZTECAOU 998 -5.00 57 3102489043
U
BUZON-CONTESTADORA
AZTECAOU 998 -5.00 57 3102427660
U 0000-00-00
VENTA
AZTECAOU 998 -5.00 57 3123746113
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3123746113
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3123746113
U
NO CONTESTA
2020-07-22 15:38:04 3166923329 CCLL 1033772423 Sharon Yudid Merchan
Sepulveda AZTECAOU AZTEK_IVR_PYMES_PQR VDCL 998 -5.00 1 3166923329
U
30506009 Default Manual list CLIENTE CUELGA LA LLAMADA
AZTECAOU 998 -5.00 57 3188824309
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3105312122
U
NO CONTESTA
U
AZTECAOU 998 -5.00 57 3176432979
U
VENTA
AZTECAOU 998 -5.00 57 3204933165
U
NO CONTESTA
2020-07-22 16:06:32 3158767500 TEQ 1233897157 Maria Fernanda Rubio Galviz
AZTECAOU 998 -5.00 57 3158767500
U
TELFONO EQUIVOCADO
U 0000-00-00
AZTECAOU 998 -5.00 57 3186596735
U 0000-00-00
AZTECAOU 998 -5.00 57 3142639174
U
NO CONTESTA
2020-07-22 16:22:43 3122110378 NATD 1233897157 Maria Fernanda Rubio Galviz
U 0000-00-00
27864461 Default Manual list NO AUTORIZA EL TRATAMIENTO DE
2020-07-22 16:28:29 3203092286 TLD 1024583816 Jason Mendez AZTECAOU
998 -5.00 57 3203092286
U 0000-00-00 59
AZTECA_CALIDAD MANUAL 0 32412188 Default Manual list
TELEFONO DAADO
2020-07-22 16:34:06 3178671814 NCT 1033772423 Sharon Yudid Merchan
U 0000-00-00
CM-1410693!N 33 MANUAL 0 27781189 Default
U 0000-
00-00 AZTEK_PYMES_RADI 00510611 32 MANUAL 0
U 0000-00-00
AZTECAOU 998 -5.00 57 3016775795
U
VENTA
AZTECAOU 998 -5.00 57 3143316124
U
VENTA
AZTECAOU 998 -5.00 57 3115362704
U
NO CONTESTA
AZTECAOU 998 -5.00 57 78859662
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3202957391
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3202957391
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3104774848
U
NO CONTESTA
2020-07-22 17:07:03 3104774848 TEQ 1010209739 Lady Johana Perez Beltran
AZTECAOU 998 -5.00 57 3104774848
U
TELFONO EQUIVOCADO
AZTECAOU 998 -5.00 57 3207948423
U 0000-00-00
NO CONTESTA
AZTECAOU 998 -5.00 57 3102053282
U
BUZON-CONTESTADORA
AZTECAOU 998 -5.00 57 3102053282
U
BUZON-CONTESTADORA
AZTECAOU 998 -5.00 57 3124103711
U 0000-00-00
2020-07-22 17:19:05 3124103711 NATD 1010209739 Lady Johana Perez Beltran
AZTECAOU 998 -5.00 57 3124103711
U 0000-00-00
Manual list NO AUTORIZA EL TRATAMIENTO DE
AZTECAOU 998 -5.00 57 3132851463
U
TELEFONO DAADO
AZTECAOU 998 -5.00 57 3132851463
U
TELEFONO DAADO
2020-07-22 17:20:37 3102048556 BRT 52990078 Jenny Alexandra Anzola Absil
AZTECAOU 998 -5.00 57 3102048556
U
U 0000-00-00
2020-07-22 17:23:28 3158262837 CEE 1005152430 Marlyn Dayana Lamus Robles
U 0000-00-00
32540099 Default Manual list CUELGA EN ESPERA
AZTECAOU 998 -5.00 57 3204965165
U 0000-00-00
AZTECAOU 998 -5.00 57 3204965165
U 0000-00-00
AZTECAOU 998 -5.00 57 3132851463
U
BUZON-CONTESTADORA
AZTECAOU 998 -5.00 57 3132851463
U
BUZON-CONTESTADORA
U 0000-00-00
Sepulveda AZTECAOU AZTEK_IVR_PYMES VDCL 998 -5.00 1 3148482195
U 0000-00-00
2020-07-22 17:34:52 3112157470 CCLL 1233897157 Maria Fernanda Rubio Galviz
U 0000-00-00
28471196 Default Manual list CLIENTE CUELGA LA LLAMADA
AZTECAOU 998 -5.00 57 3127999252
U 0000-00-00
00393788!Nsrp 846 AZTECAOUT MANUAL 0 27353360
U 0000-00-00
AZTECAOU 998 -5.00 57 3208149224
U
NO CONTESTA
U 0000-00-00
AZTEK_PYMES_RADI clientes no esta en sitio 6 AZTECAOUT MANUAL
0 28415005 Default Manual list BUZON-CONTESTADORA
U 0000-00-00
0 28415005 Default Manual list VENTA AGENDADA
AZTECAOU 998 -5.00 57 3212390052
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3208149224
U
NO CONTESTA
U 0000-00-00
AZTECAOU 998 -5.00 57 3132851463
U
BUZON-CONTESTADORA
AZTECAOU 998 -5.00 57 3102489043
U
BUZON-CONTESTADORA
U 0000-00-00
AZTEK_PYMES_CONSULTA caso 00508642 168 AZTECAOUT MANUAL
0 32476373 Default Manual list VENTA AGENDADA
U 0000-00-00
U 0000-00-00
U 0000-00-00
U 0000-00-00
0 28415005 Default Manual list VENTA
AZTECAOU 998 -5.00 57 3153387851
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3153387851
U
NO CONTESTA
2020-07-22 18:15:48 3178315288 IPH 1233897157 Maria Fernanda Rubio Galviz
AZTECAOU 998 -5.00 57 3178315288
U
AZTECAOU 998 -5.00 57 3132118133
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3133202759
U
VENTA
2020-07-22 18:24:35 3104618684 NATD 1010209739 Lady Johana Perez Beltran
AZTECAOU 998 -5.00 57 3104618684
U 0000-00-00
Manual list NO AUTORIZA EL TRATAMIENTO DE
U 0000-00-00
745 AZTECAOUT MANUAL 0 30779147 Default Manual
list VENTA
U 0000-00-00
AZTECAOU 998 -5.00 57 3112389396
U
BUZON-CONTESTADORA
AZTECAOU 998 -5.00 57 3112389396
U
BUZON-CONTESTADORA
U 0000-00-00
U 0000-00-00
U 0000-00-00
U 0000-00-00
U 0000-00-00
AZTECAOU 998 -5.00 57 3138158782
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3138158782
U
VENTA
2020-07-22 19:10:27 3112389396 AB VDAD Outbound Auto Dial AZTECAOU
998 -5.00 57 3112389396
U 0 NONE
0 32951646 Default Manual list Busy Auto
U
U
NO CONTESTA
AZTECAOU 998 -5.00 57 3134416794
U 0000-00-00
AZTECAOU 998 -5.00 57 3134416794
U 0000-00-00
AZTECAOU 998 -5.00 57 3134416794
U 0000-00-00
VENTA
U 0000-00-00
AZTEK_PYMES_SOPO 679 AZTECAOUT MANUAL 0
U 0000-00-00
AZTEK_EMPRESAS_SOPO 2 AZTECAOUT MANUAL 0
AZTECAOU 998 -5.00 57 3114414804
U
VENTA
AZTECAOU 998 -5.00 57 3156719814
U
NO CONTESTA
U
NO CONTESTA
AZTECAOU AZTEK_IVR_EMPRESAS_F VDCL 998 -4.00 1 3017862377
U 0000-00-00
AZTEK_EMPRESAS_F 448765 812 AZTECAOUT MANUAL 0
U 0000-00-00
AZTEK_EMPRESAS_SOPO Caso!N00514321 4 AZTECAOUT MANUAL
U 0000-00-00
AZTEK_EMPRESAS_SOPO Caso!N00514321 4 AZTECAOUT MANUAL
2020-07-22 00:16:01 17455477 TSOPR 1027302068 RUTH CLAVIJO ANAIS
AZTEK_INTEGRAD_SOPO AZTEK_IVR_INTEGRADOR VDCL 998 -5.00 1
17455477
U 0000-00-00 AZTEK_INTEGRAD_SOPO masiva 284 AZTECA
76.00 0 32886537 Default Manual list Soporte
2020-07-22 00:48:39 17455477 EFPPN 1027302068 RUTH CLAVIJO ANAIS
17455477
U 0000-00-00 AZTEK_INTEGRAD_SOPO 516759 757 AZTECA
0.00 0 32886538 Default Manual list Pendiente pruebas
Primer Nivel
2020-07-22 04:13:15 17455477 TCDTIC 1027302068 RUTH CLAVIJO ANAIS
17455477
U 0000-00-00 AZTEK_INTEGRAD_SOPO 918 AZTECA
0.00 0 32886539 Default Manual list Cierre de Tickets
17455477
2020-07-22 05:27:45 17455477 EFSFM 1027302068 RUTH CLAVIJO ANAIS
17455477
0.00 0 32886541 Default Manual list Seguimiento Falla
masiva
2020-07-22 06:24:48 14863290 LLM 1030627527 Jessica Tatiana Vega Anturi
AZTECAOUTBOUND 4863497 VDCL 999 -5.00 1 14863290
U
AZTECAOUTBOUND 20 AZTECAOUT 0.00 0 32886545
Default inbound list LLAMADA MUDA
2020-07-22 06:50:52 14863290 LLM 1014279514 Dana Gabriela Lara Gomez
AZTECAOUTBOUND 4863497 VDCL 999 -5.00 1 14863290
U
AZTECAOUTBOUND 50 AZTECAOUT 0.00 0 32886554
Default inbound list LLAMADA MUDA
2020-07-22 07:00:40 16381800 CSINCI 1012431337 JANN CAMILO SANCHEZ
HUERTAS AZTEK_EMPRTOP_SOPO AZTEK_IVR_EMPRESASTO VDCL 998 -5.00 1
16381800
U 0000-00-00 AZTEK_EMPRTOP_SOPO 515725 249 AZTECA
0.00 0 32886558 Default Manual list Seguimiento
Incidente
2020-07-22 07:01:40 13672549 SND 1022927297 SANDRA MILENA AYALA TRIANA
MEDERIv1 MEDERI_PPAL VDCL 998 -5.00 1 13672549
U 0000-00-00
MEDERIv1 267 MEDERI 0.00 0 32886560 Default
Manual list SOLICITUD NO DISPONIBLE
2020-07-22 07:01:44 17037854 SND 1014236668 MARIA FERNANDA FAJARDO
MALAGON MEDERIv1 MEDERI_PPAL VDCL 998 -5.00 1
17037854
U 0000-00-00 MEDERIv1 120 MEDERI 0.00 0
32886561 Default Manual list SOLICITUD NO DISPONIBLE
2020-07-22 07:02:21 3175630947 SND 1071987022 LUZ ESTEFANNI ONOFRE DAZA
U 0000-00-00
2020-07-22 07:02:26 3207306271 PQRESO 1057608054 Julian Camilo Parra
Gonzalez AZTEK_Aume_Vel_Sop AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3207306271
U 0000-00-00 AZTEK_Aume_Vel_Sop se deja comentario:
00516544 592 AZTECA 0.00 0 32886563 Default Manual list
Estado Solicitud
2020-07-22 07:02:57 14888641 CNA 1014247335 LINDA CATERIN BARRAGAN
JIMENEZ MEDERIv1 MEDERI_PPAL VDCL 998 -5.00 1 14888641
U 0000-00-00
Manual list CITA NO AGENDABLE
2020-07-22 07:03:15 3103083322 SND 1014224556 YOLIMA CASTIBLANCO MARTINEZ
U 0000-00-00
2020-07-22 07:03:54 3103400141 SND 1026274143 DIANA CAROLINA TELLEZ TOSCANO
U 0000-00-00
2020-07-22 07:06:08 15779751 IF 1030585905 YAMILE MELO NIETO
U 0000-00-00
Manual list INFORMACION GENERAL
2020-07-22 07:06:14 3142168998 IF 1023004087 JINNETH VANNESSA HERNANDEZ
RODRIGUEZ MEDERIv1 MEDERI_PPAL VDCL 998 -5.00 1 3142168998
U 0000-00-00
2020-07-22 07:07:20 3114743302 AE 1031158743 ANGIE PAOLA GUERRERO
U 0000-00-00
Manual list ASIGNACION ESPECIALIDAD
granja AZTECAOUTBOUND 4863497 VDCL 999 -4.00 1 3132804630
U
AZTECAOUTBOUND 59 Aztecinout 0.00 0 32886574
Default inbound list Lead Being Called
2020-07-22 07:08:40 3108570957 CNA 1033804667 DANIELA GOMEZ HERNANDEZ
U 0000-00-00
2020-07-22 07:08:43 15259639 SND 1022951970 LEIDY VIVIANA MOLINA GONZALEZ
U 0000-00-00
2020-07-22 07:08:55 15647142 AE 1030617972 YULER ANDREA VEGA SANCHEZ
U 0000-00-00
2020-07-22 07:09:01 14976169 SND 1033689163 LEIDY JOHANNA VALDERRAMA
MAYORGA MEDERIv1 MEDERI_PPAL VDCL 998 -5.00 1
14976169
U 0000-00-00 MEDERIv1 133 MEDERI 0.00 0
2020-07-22 07:09:18 3164885235 CSINCI 941358721011978 Pedro Luis Cova
Medina AZTEK_EMPRESAS_SOPO AZTEK_IVR_EMPRESAS VDCL 998 -5.00 1
3164885235
U 0000-00-00 AZTEK_EMPRESAS_SOPO Caso!N00516000 663
AZTECA 0.00 0 32886581 Default Manual list
Seguimiento Incidente
3103016748
U 0000-00-00 MEDERIv1 266 MEDERI 0.00 0
2020-07-22 07:10:46 17149851 LLCN 1022927297 SANDRA MILENA AYALA TRIANA
U 0000-00-00
Manual list LLAMADA CORTADA SIN PROCESO
2020-07-22 07:10:53 3102709008 TSOPR 943869018071989 Mario De Jesus Benitez
Guevara AZTEK_Aume_Vel_Fact AZTEK_IVR_AUMENTOVEL VDCL 998 -7.00 1
3102709008
U 0000-00-00 AZTEK_Aume_Vel_Fact 00516783!N 1069 AZTECA
U 0000-00-00
2020-07-22 07:12:28 3202862193 TSOPR 1057608054 Julian Camilo Parra Gonzalez
AZTEK_Aume_Vel_Sop AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3202862193
U 0000-00-00 AZTEK_Aume_Vel_Sop 00516784 707 AZTECA
2020-07-22 07:12:59 3166183512 SPM 1071987022 LUZ ESTEFANNI ONOFRE DAZA
U 0000-00-00
Manual list SOLICITUD PARA PROXIMO MES
2020-07-22 07:14:15 17748755 CNA 1023004087 JINNETH VANNESSA HERNANDEZ
U 0000-00-00
2020-07-22 07:14:22 3164252865 LLNE 1026300233 YINAIRA ROMERO MAYORGA
U 0000-00-00
Manual list LLAMADA NO EFECTIVA
14761101
U 0000-00-00 MEDERIv1 119 MEDERI 0.00 0
2020-07-22 07:15:03 3102558396 SND 1022936416 CLAUDIA MILENA LUCAS PEREZ
U 0000-00-00
U 0000-00-00
2020-07-22 07:15:57 3168226250 CNA 1022951970 LEIDY VIVIANA MOLINA GONZALEZ
U 0000-00-00
U 0000-00-00
2020-07-22 07:20:03 3214090569 SND 1014247335 LINDA CATERIN BARRAGAN
U 0000-00-00
2020-07-22 07:22:01 12960540 CNA 1071987022 LUZ ESTEFANNI ONOFRE DAZA
U 0000-00-00
2020-07-22 07:22:54 14782876 SND 1031158743 ANGIE PAOLA GUERRERO
U 0000-00-00
2020-07-22 07:23:51 18131846 CNA 1014236668 MARIA FERNANDA FAJARDO
18131846
U 0000-00-00 MEDERIv1 145 MEDERI 0.00 0
32886605 Default Manual list CITA NO AGENDABLE
2020-07-22 07:23:51 13066378 INCALL 39583219 GOMEZ MARTINEZ NELLY
JULIETH ETBRFP 7432600 VDCL 999 -5.00 1 13066378
U
ETBRFP 47 ETBCONTACTO 0.00 0 32886606 Default
inbound list Lead Being Called
U 0000-00-00
U 0000-00-00
2020-07-22 07:26:18 3114743302 REP 1033689163 LEIDY JOHANNA VALDERRAMA
3114743302
U 0000-00-00 MEDERIv1 633 MEDERI 0.00 0
32886610 Default Manual list REPROGRAMACION
2020-07-22 07:26:33 3154891201 LLM 39583219 GOMEZ MARTINEZ NELLY JULIETH
ETBRFP 7432600 VDCL 999 -4.00 1 3154891201
U ETBRFP
51 ETBCONTACTO 42.00 0 32886611 Default inbound list
LLAMADA MUDA
3152061557
U 0000-00-00
U 0000-00-00
2020-07-22 07:28:06 3154891201 ACLI 39583219 GOMEZ MARTINEZ NELLY JULIETH
ETBRFP 7432600 VDCL 999 -4.00 1 3154891201
U ETBRFP
ATENCION AL CLIENTE
U 0000-00-00
2020-07-22 07:28:44 3125775471 DROP VDCL Inbound No Agent INPASH
7420591 VDCL 999 -5.00 1 3125775471
U INPASH
24 24.00 0 32886618 Default inbound list Agent
Not Available
2020-07-22 07:28:52 14815741 INCALL 1026274143 DIANA CAROLINA TELLEZ
TOSCANO MEDERIv1 MEDERI_PPAL VDCL 998 -5.00 1 14815741
U
Manual list Lead Being Called
7420591 VDCL 999 -5.00 1 3125775471
U INPASH
108 108.00 0 32886620 Default inbound list
Agent Not Available
U 0000-00-00
2020-07-22 07:32:01 14869606 SPM 1030585905 YAMILE MELO NIETO
U 0000-00-00
2020-07-22 07:32:09 3108838273 AE 1014236668 MARIA FERNANDA FAJARDO
3108838273
U 0000-00-00 MEDERIv1 431 MEDERI 0.00 0
32886624 Default Manual list ASIGNACION ESPECIALIDAD
2020-07-22 07:32:41 17967934 IF 1033804667 DANIELA GOMEZ HERNANDEZ
U 0000-00-00
U 0000-00-00
U 0000-00-00
U 0000-00-00
2020-07-22 07:36:42 3164252865 CNA 1014224556 YOLIMA CASTIBLANCO MARTINEZ
U 0000-00-00
U 0000-00-00
2020-07-22 07:38:37 3186222470 SPM 1031158743 ANGIE PAOLA GUERRERO
U 0000-00-00
2020-07-22 07:38:59 3144025911 CNA 1033689163 LEIDY JOHANNA VALDERRAMA
3144025911
U 0000-00-00 MEDERIv1 196 MEDERI 0.00 0
2020-07-22 07:39:33 17297666 LLNE 1023004087 JINNETH VANNESSA HERNANDEZ
U 0000-00-00
2020-07-22 07:39:43 15259639 SND 1033804667 DANIELA GOMEZ HERNANDEZ
U 0000-00-00
2020-07-22 07:39:52 3117730017 LLCN 1014247335 LINDA CATERIN BARRAGAN
U 0000-00-00
2020-07-22 07:40:34 17114376 SPM 1022936416 CLAUDIA MILENA LUCAS PEREZ
U 0000-00-00
2020-07-22 07:41:14 3115759669 CNA 1030585905 YAMILE MELO NIETO
U 0000-00-00
ETBRFP 7432600 VDCL 999 -5.00 1 16928086
U ETBRFP
LLAMADA MUDA
Medina AZTEK_EMPRESPRE_CONS AZTEK_IVR_EMPRESASPR VDCL 998 -5.00 1
3144421531
U 0000-00-00 AZTEK_EMPRESPRE_CONS Caso!N00516415 623
3125379593
U 0000-00-00 MEDERIv1 274 MEDERI 0.00 0
U 0000-00-00
U 0000-00-00
2020-07-22 07:45:08 Anonymous CSINCI 1073173915 DAVID JULIAN ZABALA
SOLANO AZTEK_CABLEROS_SOPO AZTEK_IVR_CABLEROS VDCL 998 -5.00 1
Anonymous
U 0000-00-00 AZTEK_CABLEROS_SOPO 00516790!N !N 391
U 0000-00-00
U 0000-00-00
2020-07-22 07:46:47 17967934 CE 1031158743 ANGIE PAOLA GUERRERO
U 0000-00-00
Manual list Caido_Evidente
U 0000-00-00
U 0000-00-00
2020-07-22 07:48:42 19353094 SPM 1033689163 LEIDY JOHANNA VALDERRAMA
19353094
U 0000-00-00 MEDERIv1 87 MEDERI 0.00 0
32886663 Default Manual list SOLICITUD PARA PROXIMO MES
U 0000-00-00
2020-07-22 07:49:13 3214374607 IF 1014224556 YOLIMA CASTIBLANCO MARTINEZ
U 0000-00-00
2020-07-22 07:49:57 17060648 CNA 1030617972 YULER ANDREA VEGA SANCHEZ
U 0000-00-00
U 0000-00-00
2020-07-22 07:50:56 3117730017 APRO 1022951970 LEIDY VIVIANA MOLINA GONZALEZ
U 0000-00-00
Manual list ASIGNACION PROCEDIMIENTO
2020-07-22 07:51:05 3115334036 CSINCI 1014232285 Luis Alejandro
AZTEK_PYMES_SOPO AZTEK_IVR_PYMES VDCL 998 -5.00 1 3115334036
U 0000-00-00
AZTEK_PYMES_SOPO comentario caso 00515720 470 AZTECA 0.00
0 32886672 Default Manual list Seguimiento Incidente
3174384708
U 0000-00-00 MEDERIv1 144 MEDERI 0.00 0
2020-07-22 07:53:13 3147839956 CNA 1026300233 YINAIRA ROMERO MAYORGA
U 0000-00-00
2020-07-22 07:53:40 3125631340 DROP VDCL Inbound No Agent ETBPREVENTIVA
7469347 VDCL 999 -5.00 1 3125631340
U ETBPREVENTIVA
Not Available
ETBRFP 7432600 VDCL 999 -5.00 1 3144615993
U ETBRFP
ATENCION AL CLIENTE
14757763
U 0000-00-00 MEDERIv1 139 MEDERI 0.00 0
U 0000-00-00
U 0000-00-00
U 0000-00-00
2020-07-22 07:59:29 3214971746 SND 1030585905 YAMILE MELO NIETO
U 0000-00-00
2020-07-22 08:00:19 3138187935 PQRESO 943869018071989 Mario De Jesus
Benitez Guevara AZTEK_Aume_Velo_Radi AZTEK_IVR_AUMENTOVEL VDCL 998 -4.00
1 3138187935
U 0000-00-00 AZTEK_Aume_Velo_Radi 00515660!N 354
AZTECA 0.00 0 32886692 Default Manual list Estado
Solicitud
U 0000-00-00
2020-07-22 08:00:53 3152048663 DROP VDCL Inbound No Agent INGMPREVENTIVA
7455371 VDCL 999 -4.00 1 3152048663
U INGMPREVENTIVA
Not Available
U 0000-00-00
2020-07-22 08:01:43 3215151747 STCPE 1014211462 Rodolfo Alexander
AZTEK_Aume_Velo_Radi AZTEK_IVR_AUMENTOVEL VDCL 998 -4.00 1
3215151747
U 0000-00-00 AZTEK_Aume_Velo_Radi 00516795 340 AZTECA
0.00 0 32886698 Default Manual list Configuracin CPE
2020-07-22 08:01:59 16590806 SPM 1026300233 YINAIRA ROMERO MAYORGA
U 0000-00-00
2020-07-22 08:02:26 3113718796 PQREDC 80219238 DAVID ALEXANDER BULLA
CALDERON AZTEK_Aume_Velo_Radi AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3113718796
0.00 0 32886702 Default Manual list Estado de cuenta
3183801234
U 0000-00-00 MEDERIv1 208 MEDERI 0.00 0
12040806
U 0000-00-00 MEDERIv1 108 MEDERI 0.00 0
ETBRFP 7432600 VDCL 999 -4.00 1 3132221706
U ETBRFP
ATENCION AL CLIENTE
2020-07-22 08:04:46 3003492919 EDR 1019075070 Nasly Alejandra Bejarano
Rodriguez SERFINANZA 7431928 VDCL 999 -5.00 1 3003492919
U 0000-00-00
SERFINANZA TCO RED POST PERIODO DE GRACIA 3003492919 SE HABLA CON TITULAR Y
SE ACEPTA ESTUDIO DE REDIFERIDO AL SALDO CAPITAL DE LA DEUDA, QUE SE ENCUENTRA POR
UN VALOR DE $1851000,0 A 48 CUOTAS, CADA UNA POR EL VALOR DE $91000,0 CON UNA TASA
DE INTERES DEL 1.75%. LA 1329 SERFINAN 162.00 0 32886710
Default inbound list Estudio de Rediferido
2020-07-22 08:05:44 3102655308 STONT 941358721011978 Pedro Luis Cova Medina
AZTEK_EMPRESAS_SOPO AZTEK_IVR_EMPRESAS VDCL 998 -7.00 1
3102655308
U 0000-00-00 AZTEK_EMPRESAS_SOPO Caso!N00515691 / Caso!
N00516804 2994 AZTECA 951.00 0 32886712 Default Manual
list Falla o bloqueo de ONT
2020-07-22 08:08:47 3115196253 DROP VDCL Inbound No Agent
AZTEK_EMPRESPRE_RADI AZTEK_IVR_EMPRESAS_P VDCL 998 -5.00 1
3115196253
U AZTEK_EMPRESPRE_RADI 619 619.00
0 32886721 Default Manual list Agent Not Available
U 0000-00-00
U 0000-00-00
2020-07-22 08:10:46 3114189856 TIMEOT VDCL Inbound No Agent
AZTEK_EMPRESA_CONS AZTEK_IVR_EMPRESAS_P VDCL 998 -5.00 1
3114189856
U AZTEK_EMPRESA_CONS 1 1.00 0
32886729 Default Manual list Inbound Queue Timeout Drop
2020-07-22 08:10:57 3142871849 CC 1030585905 YAMILE MELO NIETO
U 0000-00-00
Manual list CANCELACION DE CITA
HUERTAS AZTEK_INTEGRADO_RADI AZTEK_IVR_INTEGRADOR VDCL 998 -4.00 1
3046288376
U 0000-00-00 AZTEK_INTEGRADO_RADI 516592 606 AZTECA
Incidente
2020-07-22 08:13:12 16874688 INCALL 1071987022 LUZ ESTEFANNI ONOFRE
DAZA MEDERIv1 MEDERI_PPAL VDCL 998 -5.00 1
16874688
U MEDERIv1 236 MEDERI 0.00 0
2020-07-22 08:13:51 3203533425 IF 1031158743 ANGIE PAOLA GUERRERO
U 0000-00-00
3214515829
U 0000-00-00 MEDERIv1 425 MEDERI 0.00 0
2020-07-22 08:15:25 13066378 VLL 1097332999 YERFIN DISNEY ARDILA OTALORA
ETBRFP 7432600 VDCL 999 -5.00 1 13066378
U ETBRFP
VOLVER A LLAMAR
U 0000-00-00
3224226085
U AZTEK_EMPRESAS_SOPO 295 295.00
19395697
U 0000-00-00 MEDERIv1 87 MEDERI 0.00 0
U 0000-00-00
U 0000-00-00
2020-07-22 08:17:51 3144803627 AE 1014247335 LINDA CATERIN BARRAGAN
U 0000-00-00
3507304879
U 0000-00-00
2020-07-22 08:18:06 3175746314 COYM 1024573112 winder fabian torres cardenas
AZTECA_PROVEEDORES AZTEK_IVR_PROVEEDORE VDCL 998 -4.00 1
3175746314
U 0000-00-00 AZTECA_PROVEEDORES 00515448 1021 AZTECA
0.00 0 32886763 Default Manual list Tecnico OYM
AZTEK_COMISION_SOPO AZTEK_IVR_COMISIONAM VDCL 998 -4.00 1
3012131459
U AZTEK_COMISION_SOPO 118 118.00
U 0000-00-00
U 0000-00-00
U 0000-00-00
Gonzalez AZTEK_Aume_Velo_Cons AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3117566731
U 0000-00-00 AZTEK_Aume_Velo_Cons se deja comentario:
Estado Solicitud
3134050726
U 0000-00-00 MEDERIv1 285 MEDERI 0.00 0
2020-07-22 08:19:30 3176380505 NOPR 1127358972 MARIELA YUDITH RUIZ TORRES
ETBPREVENTIVA 7469347 VDCL 999 -4.00 1 3176380505
U
ETBPREVENTIVA 431 ETBCONTACTO 77.00 0 32886773
Default inbound list NO PROMESA DE PAGO
U 0000-00-00
2020-07-22 08:19:59 3166273317 AE 1023004087 JINNETH VANNESSA HERNANDEZ
U 0000-00-00
3115196253
2020-07-22 08:20:25 3188702992 PQRESO 1067881176 Gustavo Alberto Silva
Rodriguez AZTEK_Aume_Velo_Cons AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3188702992
U 0000-00-00 AZTEK_Aume_Velo_Cons 00514762 478 AZTECA
0.00 0 32886779 Default Manual list Estado Solicitud
2020-07-22 08:20:32 3138607521 NCUNCO 1024564375 David Mauricio Carpeta
Saldaa AZTEK_EMPRESAS_SOPO AZTEK_IVR_EMPRESAS VDCL 998 -4.00 1
3138607521
U 0000-00-00 AZTEK_EMPRESAS_SOPO 843 AZTECA
804.00 0 32886781 Default Manual list Usuario no
contesta
U 0000-00-00
3176416766
3507304879
3138676530
contesta
2020-07-22 08:22:01 18021035 IF 1030617972 YULER ANDREA VEGA SANCHEZ
U 0000-00-00
2020-07-22 08:22:06 13906151 SC 1010120034 LIDA FERNANDA DIRECTVFD
7456331 VDCL 999 -5.00 1 13906151
U DIRECTVFD
20 DIRECTV 0.00 0 32886791 Default inbound list
Sin contacto
U 0000-00-00
2020-07-22 08:23:06 13612026 CC 1014236668 MARIA FERNANDA FAJARDO
13612026
U 0000-00-00 MEDERIv1 141 MEDERI 0.00 0
32886795 Default Manual list CANCELACION DE CITA
3507304879
3229275643
2020-07-22 08:24:04 3212721275 CE 1026300233 YINAIRA ROMERO MAYORGA
U 0000-00-00
3507304879
3115196253
U AZTEK_EMPRESAS_SOPO 27 27.00 0
32886804 Default Manual list Agent Not Available
3507304879
2020-07-22 08:25:46 14519913 CE 1071987022 LUZ ESTEFANNI ONOFRE DAZA
U 0000-00-00
17442615
U 0000-00-00 MEDERIv1 151 MEDERI 0.00 0
2020-07-22 08:26:43 3132850871 STONT 1014211462 Rodolfo Alexander
3132850871
U 0000-00-00 AZTEK_Aume_Velo_Radi cliente cuelga 00516801
419 AZTECA 0.00 0 32886811 Default Manual list
Falla o bloqueo de ONT
Saldaa AZTEK_EMPRESPRE_RADI AZTEK_IVR_EMPRESAS_P VDCL 998 -5.00 1
3507304879
U 0000-00-00 AZTEK_EMPRESPRE_RADI 636 AZTECA
contesta
U 0000-00-00
ETBRFP 7432600 VDCL 999 -5.00 1 13289560
U ETBRFP
LLAMADA MUDA
2020-07-22 08:28:32 13649180 CAMFA 80058150 MAURICIO ACOSTA JIMENEZ
ETB_FACTURA_DIGITAL 7455313 VDCL 999 -5.00 1 13649180
U
ETB_FACTURA_DIGITAL 248 ETBCONTACTO 0.00 0 32886821
Default inbound list CAMBIA A FACTURA DIGITAL
ETBRFP 7432600 VDCL 999 -5.00 1 13289560
U ETBRFP
ATENCION AL CLIENTE
2020-07-22 08:29:26 16137640 INCALL 1030585905 YAMILE MELO NIETO
U
2020-07-22 08:29:27 3187590525 LLNE 1033804667 DANIELA GOMEZ HERNANDEZ
U 0000-00-00
2020-07-22 08:29:28 3132221706 DROP VDCL Inbound No Agent ETBRFP
7432600 VDCL 999 -4.00 1 3132221706
U ETBRFP
Agent Not Available
2020-07-22 08:30:04 3155787808 INCALL 1014247335 LINDA CATERIN BARRAGAN
U
2020-07-22 08:30:41 13907760 LLCN 1014236668 MARIA FERNANDA FAJARDO
13907760
U 0000-00-00 MEDERIv1 478 MEDERI 0.00 0
32886828 Default Manual list LLAMADA CORTADA SIN PROCESO
2020-07-22 08:30:43 3144682840 PQRESO 80219238 DAVID ALEXANDER BULLA
CALDERON AZTK_MigradosCXD_RAD AZTEK_IVR_MIGRADOS_P VDCL 998 -5.00 1
3144682840
U 0000-00-00 AZTK_MigradosCXD_RAD 00514598 285 AZTECA
2020-07-22 08:30:44 3187590525 LLNE 1022951970 LEIDY VIVIANA MOLINA GONZALEZ
U 0000-00-00
2020-07-22 08:30:44 3108143535 TSOPR 1233891189 CRISTIAN CAMILO CASTAEDA
HERREO AZTEK_INTEGRAD_SOPO AZTEK_IVR_INTEGRADOR VDCL 998 -7.00 1
3108143535
3148370584
2020-07-22 08:31:06 3134409119 INCALL 1033689163 LEIDY JOHANNA VALDERRAMA
3134409119
2020-07-22 08:31:23 14845524 DISPO 1033804667 DANIELA GOMEZ HERNANDEZ
U 0000-00-00
Manual list
U 0000-00-00
U 0000-00-00
2020-07-22 08:31:54 3116413976 INCALL 1030617972 YULER ANDREA VEGA
SANCHEZ MEDERIv1 MEDERI_PPAL VDCL 998 -5.00 1
3116413976
2020-07-22 08:32:20 3214403992 LLCN 1071987022 LUZ ESTEFANNI ONOFRE DAZA
U 0000-00-00
2020-07-22 08:32:52 3005058160 VLL 1012459529 JUAN CARLOS MARIN HENAO
SERFINANZA 3851314 VDCL 999 -5.00 1 3005058160
U 0000-00-00
SERFINANZA 219 SERFINAN 0.00 0 32886844 Default
inbound list VOLVER A LLAMAR
2020-07-22 08:33:16 13586491 INCALL 1022951970 LEIDY VIVIANA MOLINA
GONZALEZ MEDERIv1 MEDERI_PPAL VDCL 998 -5.00 1
13586491
2020-07-22 08:33:16 17042969 INCALL 1023004087 JINNETH VANNESSA
HERNANDEZ RODRIGUEZ MEDERIv1 MEDERI_PPAL VDCL 998 -5.00 1 17042969
U
MEDERIv1 71 MEDERI 50.00 0 32886846
Default Manual list Lead Being Called
Benitez Guevara AZTEK_Aume_Velo_Cons AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00
1 3148370584
U 0000-00-00 AZTEK_Aume_Velo_Cons 00513781!N 335
Solicitud
3229275643
contesta
U 0000-00-00
U 0000-00-00
U 0000-00-00
2020-07-22 08:36:02 17042969 AE 1033689163 LEIDY JOHANNA VALDERRAMA
17042969
U 0000-00-00 MEDERIv1 572 MEDERI 86.00 0
3164068580
U 0000-00-00
MEDERIv1 227 MEDERI 100.00 0 32886859
Default Manual list SOLICITUD NO DISPONIBLE
2020-07-22 08:36:47 13907760 LLCN 1030585905 YAMILE MELO NIETO
U 0000-00-00
MEDERIv1 410 MEDERI 113.00 0 32886860
Default Manual list LLAMADA CORTADA SIN PROCESO
3138676530
contesta
2020-07-22 08:37:33 3134409119 DROP VDCL Inbound No Agent MEDERIv1
MEDERI_PPAL VDCL 998 -4.00 1 3134409119
U MEDERIv1
56 56.00 0 32886866 Default Manual list Agent
Not Available
U 0000-00-00
2020-07-22 08:38:00 3214403992 SND 1023004087 JINNETH VANNESSA HERNANDEZ
U 0000-00-00
U 0000-00-00
2020-07-22 08:38:06 13066378 TIMEOT VDCL Inbound No Agent ETBRFP
7432600 VDCL 999 -5.00 1 13066378
U ETBRFP
Inbound Queue Timeout Drop
U 0000-00-00
MEDERIv1 429 MEDERI 132.00 0 32886871
2020-07-22 08:38:42 3132850871 STFDIP 1067881176 Gustavo Alberto Silva
3132850871
0.00 0 32886872 Default Manual list Falla
Direccionamiento IP
3107823003
2020-07-22 08:39:19 17455477 TCDTIC 1233891189 CRISTIAN CAMILO CASTAEDA
17455477
0.00 0 32886877 Default Manual list Cierre de Tickets
2020-07-22 08:39:20 3115593271 LLNE 1030617972 YULER ANDREA VEGA SANCHEZ
U 0000-00-00
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -4.00 1 3173703717
U ETBRFP
U 0000-00-00
2020-07-22 08:41:48 3212024923 COTRIN 1024564375 David Mauricio Carpeta
3212024923
0.00 0 32886892 Default Manual list Otro intento
2020-07-22 08:41:51 17248568 AE 1033804667 DANIELA GOMEZ HERNANDEZ
U 0000-00-00
2020-07-22 08:41:57 3112646778 CSINCI 937440802031991 Yrwis Segundo
AZTECA_CANCELADO_PQR IVR_AZTECA_CANCELADO VDCL 998 -5.00 1
3112646778
U 0000-00-00 AZTECA_CANCELADO_PQR 00516584 390 AZTECA
Incidente
7432600 VDCL 999 -4.00 1 3158159475
U ETBRFP
Agent Not Available
3107823003
U 0000-00-00
U 0000-00-00
U 0000-00-00
2020-07-22 08:42:57 3115196253 EFMDA 1024564375 David Mauricio Carpeta Saldaa
3115196253
MDA
U 0000-00-00
MEDERIv1 536 MEDERI 109.00 0 32886905
Default Manual list ASIGNACION ESPECIALIDAD
U 0000-00-00
U 0000-00-00
U 0000-00-00
MEDERIv1 114 MEDERI 100.00 0 32886911
Default Manual list LLAMADA NO EFECTIVA
7469347 VDCL 999 -5.00 1 3118454128
U ETBPREVENTIVA
Not Available
U 0000-00-00
3138676530
MEDERI_PPAL VDCL 998 -5.00 1 3125084999
U MEDERIv1
Not Available
17735970
U 0000-00-00 MEDERIv1 268 MEDERI 24.00 0
2020-07-22 08:45:48 14819457 IF 1071987022 LUZ ESTEFANNI ONOFRE DAZA
U 0000-00-00
2020-07-22 08:45:50 3158035807 SA 1020782230 FREDY AROCA TIQUE
SERFINANZA 7431928 VDCL 999 -4.00 1 3158035807
U 0000-00-00
inbound list Sin acuerdo
7432600 VDCL 999 -5.00 1 3118454128
U ETBRFP
Not Available
U 0000-00-00
2020-07-22 08:46:19 3143487713 EFMDA 1007307517 Franklin David Lozano Leon
AZTEK_Aume_Velo_Cons AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3143487713
0.00 0 32886929 Default Manual list Seguimiento MDA
2020-07-22 08:46:37 3112129012 CSINCI 1073173915 DAVID JULIAN ZABALA
SOLANO AZTEK_CABLEROS_CONS AZTEK_IVR_CABLEROS_P VDCL 998 -5.00 1
3112129012
U 0000-00-00 AZTEK_CABLEROS_CONS 00515783!N 514
7432600 VDCL 999 -5.00 1 3227878191
U ETBRFP
Agent Not Available
2020-07-22 08:47:00 17250466 LLNE 1030634510 BRIGITH JULIANA TELLEZ FANDIO
U 0000-00-00
U 0000-00-00
U 0000-00-00
2020-07-22 08:47:12 3202499395 AE 1030585905 YAMILE MELO NIETO
U 0000-00-00
U 0000-00-00
2020-07-22 08:47:42 3214453639 SND 1030634510 BRIGITH JULIANA TELLEZ FANDIO
U 0000-00-00
2020-07-22 08:47:46 14913563 LLCN 1031158743 ANGIE PAOLA GUERRERO
U 0000-00-00
U 0000-00-00
U 0000-00-00
12263501
U 0000-00-00 MEDERIv1 278 MEDERI 81.00 0
MEDERI_PPAL VDCL 998 -5.00 1 13907760
U MEDERIv1
Not Available
2020-07-22 08:49:03 17250339 SND 1030617972 YULER ANDREA VEGA SANCHEZ
U 0000-00-00
U 0000-00-00
2020-07-22 08:49:22 3508861473 TSOPR 1099992534 yeiner.atencia
3508861473
U 0000-00-00 AZTEK_EMPRESAS_SOPO 516572 1313 AZTECA
U 0000-00-00
MEDERIv1 531 MEDERI 137.00 0 32886958
Default Manual list CITA NO AGENDABLE
2020-07-22 08:49:56 17253020 AE 1022951970 LEIDY VIVIANA MOLINA GONZALEZ
U 0000-00-00
MEDERIv1 592 MEDERI 129.00 0 32886959
U 0000-00-00
MEDERIv1 518 MEDERI 155.00 0 32886960
U 0000-00-00
MEDERIv1 260 MEDERI 156.00 0 32886961
MEDERI_PPAL VDCL 998 -5.00 1 3227937146
U MEDERIv1
124 124.00 0 32886962 Default Manual list
Agent Not Available
ETBRFP 7432600 VDCL 999 -4.00 1 3212419570
U ETBRFP
ATENCION AL CLIENTE
7432600 VDCL 999 -5.00 1 17421560
U ETBRFP
Agent Not Available
U 0000-00-00
2020-07-22 08:51:48 3143506502 CNA 1030634510 BRIGITH JULIANA TELLEZ FANDIO
U 0000-00-00
7469347 VDCL 999 -5.00 1 3118454128
U ETBPREVENTIVA
Not Available
2020-07-22 08:54:30 3126308017 INCALL 1040381909 ERIC CARDENAS SOLANO
SERFINANZA 7431928 VDCL 999 -5.00 1 3126308017
U
3203323069
U 0000-00-00 MEDERIv1 180 MEDERI 0.00 0
2020-07-22 08:55:20 3105093022 VLL 79836488 ROZO CAMARGO RAMIRO
INGMCOBRANZA 7432077 VDCL 999 -7.00 1 3105093022
U
INGMCOBRANZA 49 SUP_GMAC 45.00 0 32886983
Default inbound list VOLVER A LLAMAR
7432600 VDCL 999 -5.00 1 17421560
U ETBRFP
Agent Not Available
7469347 VDCL 999 -5.00 1 3118454128
U ETBPREVENTIVA
Not Available
AZTEK_COMISIONA_RADI AZTEK_IVR_COMISIONAM VDCL 998 -5.00 1
3115091429
U AZTEK_COMISIONA_RADI 299 299.00
3212236475
contesta
2020-07-22 08:57:01 3228529760 INCALL 1024573112 winder fabian torres
cardenas AZTEK_CABLEROS_RADI AZTEK_IVR_CABLEROS_P VDCL 998 -5.00 1
3228529760
U AZTEK_CABLEROS_RADI 157 AZTECA 0.00
U 0000-00-00
7469347 VDCL 999 -5.00 1 3118454128
U ETBPREVENTIVA
Agent Not Available
2020-07-22 08:57:20 3115328169 PQRAFA 80219238 DAVID ALEXANDER BULLA
CALDERON AZTEK_Aume_Vel_Fact AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3115328169
U 0000-00-00 AZTEK_Aume_Vel_Fact 00516810-00516812 1231
Aclaracion Factura
87707467
contesta
7469347 VDCL 999 -5.00 1 3118454128
U ETBPREVENTIVA
Agent Not Available
U 0000-00-00
SERFINANZA 7431928 VDCL 999 -4.00 1 3158035807
U 0000-00-00
U 0000-00-00
U 0000-00-00
U
U 0000-00-00
2020-07-22 08:59:37 3126308017 SA 1048322087 ANDREA QUIROZ SERFINANZA
7431928 VDCL 999 -5.00 1 3126308017
U 0000-00-00 SERFINANZA
121 SERFINAN 0.00 0 32887012 Default inbound list
Sin acuerdo
3135327832
contesta
3007141764
contesta
7432600 VDCL 999 -4.00 1 3158159475
U ETBRFP
Agent Not Available
U 0000-00-00
7469347 VDCL 999 -5.00 1 3118454128
U ETBPREVENTIVA
Not Available
3212024923
contesta
2020-07-22 09:01:04 3136089779 TIMEOT VDCL Inbound No Agent INGMCOBRANZA
7469359 VDCL 999 -4.00 1 3136089779
U INGMCOBRANZA
3184262614
contesta
3508117307
U 0000-00-00 MEDERIv1 251 MEDERI 0.00 0
U 0000-00-00
7469347 VDCL 999 -5.00 1 3118454128
U ETBPREVENTIVA
Not Available
3107754637
contesta
3115196253
HERREO AZTEK_COMISIONA_RADI AZTEK_IVR_COMISIONAM VDCL 998 -5.00 1
3186084365
U 0000-00-00 AZTEK_COMISIONA_RADI SER-66163!N 5098 AZTECA
7469347 VDCL 999 -5.00 1 3118454128
U ETBPREVENTIVA
Not Available
U 0000-00-00
2020-07-22 09:04:25 17797287 IF 1022951970 LEIDY VIVIANA MOLINA GONZALEZ
U 0000-00-00
7432077 VDCL 999 -7.00 1 3105093022
U INGMCOBRANZA
3212236475
2020-07-22 09:05:10 3118454128 PGT 1127358972 MARIELA YUDITH RUIZ TORRES
U
Default inbound list PAGO TOTAL REGISTRADO
ETBRFP 7432600 VDCL 999 -4.00 1 3215142737
U ETBRFP
370 ETBCONTACTO 116.00 0 32887054 Default inbound
list ATENCION AL CLIENTE
2020-07-22 09:05:30 3126308017 VLL 1040381909 ERIC CARDENAS SOLANO
SERFINANZA 7431928 VDCL 999 -5.00 1 3126308017
U 0000-00-00
3114189856
2020-07-22 09:05:56 3126308017 SA 1016047713 ESTEFANI JOHANNA ROA PINEDA
SERFINANZA 7431928 VDCL 999 -5.00 1 3126308017
U 0000-00-00
87707467
contesta
U 0000-00-00
3007141764
contesta
2020-07-22 09:08:02 Anonymous NCUNCO 1024573112 winder fabian torres
cardenas AZTEK_CABLEROS_SOPO AZTEK_IVR_CABLEROS VDCL 998 -5.00 1
Anonymous
U 0000-00-00 AZTEK_CABLEROS_SOPO usuario no habla 68
Usuario no contesta
3133727930
2020-07-22 09:08:25 3136089779 DROP VDCL Inbound No Agent INGMCOBRANZA
7469359 VDCL 999 -4.00 1 3136089779
U INGMCOBRANZA
Not Available
3114189856
15610689
U 0000-00-00 MEDERIv1 109 MEDERI 0.00 0
U 0000-00-00
3184262614
contesta
3142555126
Incidente
U 0000-00-00
U 0000-00-00
2020-07-22 09:10:25 3138678618 CE 1033804667 DANIELA GOMEZ HERNANDEZ
U 0000-00-00
3212236475
contesta
Medina AZTEK_EMPRESPRE_RADI AZTEK_IVR_EMPRESAS_P VDCL 998 -7.00 1
3102335640
U 0000-00-00 AZTEK_EMPRESPRE_RADI Caso!N00515729 908
2020-07-22 09:10:54 12234884 SND 1001058940 DANIELA LOZANO TEUTA
U 0000-00-00
2020-07-22 09:11:07 88330920 NCUNCO 1099992534 yeiner.atencia
88330920
U 0000-00-00 AZTEK_EMPRESAS_SOPO 88330920
Usuario no contesta
U 0000-00-00
2020-07-22 09:11:09 87707467 NCERRA 1099992534 yeiner.atencia
87707467
Nmero errado
3134141663
contesta
2020-07-22 09:11:55 3113473886 NCUNCO 1007307517 Franklin David Lozano
Leon AZTEK_Aume_Vel_Fact AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3113473886
U 0000-00-00 AZTEK_Aume_Vel_Fact 72 AZTECA
contesta
2020-07-22 09:11:57 573046695658 VLL 52226840 Ruth Isneda Villalba
Gutierrez SERFINANZA 7431928 VDCL 999 -5.00 1 573046695658
U 0000-00-00
SERFINANZA 312 SERFINAN 0.00 0 32887095
14942312
U 0000-00-00 MEDERIv1 99 MEDERI 0.00 0
3165390464
2020-07-22 09:12:16 3205768170 NCUNCO 1024573112 winder fabian torres
3205768170
U 0000-00-00 AZTEK_CABLEROS_SOPO 36 AZTECA
contesta
U 0000-00-00
2020-07-22 09:12:42 3118339384 STFDIP 1233891189 CRISTIAN CAMILO CASTAEDA
HERREO AZTEK_CABLEROS_SOPO AZTEK_IVR_CABLEROS VDCL 998 -5.00 1
3118339384
U 0000-00-00 AZTEK_CABLEROS_SOPO 00516814 2044 AZTECA
Direccionamiento IP
3184262614
contesta
2020-07-22 09:12:54 14819457 IF 1014236668 MARIA FERNANDA FAJARDO
14819457
U 0000-00-00 MEDERIv1 394 MEDERI 0.00 0
32887104 Default Manual list INFORMACION GENERAL
2020-07-22 09:12:54 3188449491 YPG 1127358972 MARIELA YUDITH RUIZ TORRES
U
Default inbound list YA PAGO
2020-07-22 09:13:00 3204409789 TSOPR 1024573112 winder fabian torres cardenas
AZTEK_CABLEROS_RADI AZTEK_IVR_CABLEROS_P VDCL 998 -5.00 1
3204409789
U 0000-00-00 AZTEK_CABLEROS_RADI 00516816 819 AZTECA
U 0000-00-00
SOLANO AZTEK_CABLEROS_CONS AZTEK_IVR_CABLEROS_P VDCL 998 -7.00 1
3105703829
U 0000-00-00 AZTEK_CABLEROS_CONS 3105703829 1461 AZTECA
Incidente
2020-07-22 09:13:39 3162972164 PQRAFA 1067881176 Gustavo Alberto Silva
Rodriguez AZTEK_Aume_Vel_Fact AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3162972164
U 0000-00-00 AZTEK_Aume_Vel_Fact 00516824 684 AZTECA
0.00 0 32887111 Default Manual list Aclaracion Factura
2020-07-22 09:14:10 3108143535 NCUNCO 1070986671 sebastian bolanos garcia

3108143535
contesta
U
2020-07-22 09:14:57 3113473886 PQRAFA 1014211462 Rodolfo Alexander
AZTEK_Aume_Vel_Fact AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3113473886
U 0000-00-00 AZTEK_Aume_Vel_Fact finalizo llamada por
falta de audio 149 AZTECA 0.00 0 32887120 Default Manual
list Aclaracion Factura
7432077 VDCL 999 -7.00 1 3105093022
U INGMCOBRANZA
Agent Not Available
U 0000-00-00
U 0000-00-00
2020-07-22 09:16:00 3186496815 BZ 1007436067 ANGELICA NATALIA DIRECTVEQ
7469351 VDCL 999 -5.00 1 3186496815
U DIRECTVEQ
buzon de voz
U 0000-00-00
2020-07-22 09:16:54 3147446203 PQRCAN 1057608054 Julian Camilo Parra
Gonzalez AZTK_MigradosCXD_RAD AZTEK_IVR_MIGRADOS_P VDCL 998 -5.00 1
3147446203
0.00 0 32887131 Default Manual list Cacelacion
3173178567
U 0000-00-00 MEDERIv1 301 MEDERI 0.00 0
2020-07-22 09:17:06 12275807 CE 1014247335 LINDA CATERIN BARRAGAN
U 0000-00-00
88330920
contesta
2020-07-22 09:17:20 3115606411 TSOPR 1007307517 Franklin David Lozano Leon
3115606411
U 0000-00-00 AZTEK_Aume_Velo_Radi 93 AZTECA
7469351 VDCL 999 -7.00 1 3102879742
U DIRECTVEQ
buzon de voz
U 0000-00-00
3212024923
contesta
2020-07-22 09:18:41 3108143535 TSOPR 1070986671 sebastian bolanos garcia
3108143535
2020-07-22 09:18:59 3212593780 PQRAFA 1099992534 yeiner.atencia
3212593780
2020-07-22 09:19:09 19313486 CNA 1031158743 ANGIE PAOLA GUERRERO

U 0000-00-00
3176416766
contesta
2020-07-22 09:19:26 3162598415 STFALM 1024564375 David Mauricio Carpeta
3162598415
80.00 0 32887151 Default Manual list Falla masiva
87707467
3102803277
3184262614
U 0000-00-00 AZTEK_EMPRESAS_SOPO 3184262614 no
me escucha 686 AZTECA 596.00 0 32887155 Default Manual
list Nmero errado
2020-07-22 09:20:20 14661911 AE 1022927297 SANDRA MILENA AYALA TRIANA
U 0000-00-00
7469359 VDCL 999 -4.00 1 3136089779
U INGMCOBRANZA
Not Available
U 0000-00-00
3102536914
88330920
2020-07-22 09:20:55 3115606411 TSOPR 80219238 DAVID ALEXANDER BULLA
3115606411
AZTEK_CABLEROS_SOPO AZTEK_IVR_CABLEROS VDCL 998 -7.00 1
3108818005
12934831
U 0000-00-00 MEDERIv1 126 MEDERI 0.00 0
2020-07-22 09:21:18 3113473886 PQRAFA 937440802031991 Yrwis Segundo
3113473886

U 0000-00-00
3176416766
U 0000-00-00
2020-07-22 09:22:39 13907760 ACDX 1030617972 YULER ANDREA VEGA SANCHEZ
U 0000-00-00
Manual list ASIGNACION DE CITA IMAGEN DX
2020-07-22 09:22:47 3176380505 NOC 1127358972 MARIELA YUDITH RUIZ TORRES
U
Default inbound list NO CONTESTA
U 0000-00-00
U 0000-00-00
2020-07-22 09:23:46 18131846 CNA 1001058940 DANIELA LOZANO TEUTA
U 0000-00-00
3115196253
3157193229
U 0000-00-00 MEDERIv1 255 MEDERI 0.00 0
2020-07-22 09:24:05 3108183375 SPM 1033804667 DANIELA GOMEZ HERNANDEZ
U 0000-00-00
3205768170
U AZTEK_CABLEROS_SOPO 184 184.00
3183819909
U 0000-00-00 MEDERIv1 224 MEDERI 120.00
0 32887195 Default Manual list CITA NO AGENDABLE
87707467
2020-07-22 09:25:28 573017937140 VLL 1097332999 YERFIN DISNEY ARDILA
OTALORA ETBRFP 7432600 VDCL 999 -5.00 1 573017937140
U
U 0000-00-00
MEDERIv1 472 MEDERI 133.00 0 32887201
15267693
U 0000-00-00 MEDERIv1 244 MEDERI 130.00
0 32887204 Default Manual list SOLICITUD NO DISPONIBLE
7432600 VDCL 999 -5.00 1 3203702536
U ETBRFP
Agent Not Available
2020-07-22 09:26:15 87638320 NCLFDS 1070986671 sebastian bolanos garcia
AZTEK_COMISIONAM AZTEK_IVR_COMISIONAM VDCL 998 -5.00 1 87638320
U 0000-
00-00 AZTEK_COMISIONAM SER-66163!NCliente ingresa por línea de
comisionamiento, se valida con Sup. Mda, no se autoriza tomar requerimiento por
esta línea.!N!N 3198 AZTECA 2561.00 0 32887206 Default
Manual list Lnea fuera de servicio
3204141608
U 0000-00-00 MEDERIv1 316 MEDERI 103.00
3176416766
SERFINANZA 7431928 VDCL 999 -4.00 1 3213302221
U 0000-00-00
7432600 VDCL 999 -5.00 1 13919242
U ETBRFP
3114189856
3172675216
3219110665
2020-07-22 09:28:46 3103028551 SPM 1022951970 LEIDY VIVIANA MOLINA GONZALEZ
U 0000-00-00
U 0000-00-00
3144530358
U 0000-00-00 MEDERIv1 559 MEDERI 55.00 0
2020-07-22 09:29:42 16373681 TIMEOT VDCL Inbound No Agent INPASH
7420591 VDCL 999 -5.00 1 16373681
U INPASH
7432600 VDCL 999 -5.00 1 17227099
U ETBRFP
Agent Not Available
7432600 VDCL 999 -5.00 1 3203702536
U ETBRFP
Agent Not Available
2020-07-22 09:30:52 15710639 SPM 1023004087 JINNETH VANNESSA HERNANDEZ
U 0000-00-00
U 0000-00-00
2020-07-22 09:31:25 3112198704 NCUNES 1099992534 yeiner.atencia
3112198704
U 0000-00-00 AZTEK_EMPRESAS_SOPO 3112198704 !N
Usuario no est en sitio
7432600 VDCL 999 -4.00 1 3214074123
U ETBRFP
Not Available
ETBRFP 7432600 VDCL 999 -5.00 1 19285516
U ETBRFP
3212024923
2020-07-22 09:32:50 3017777216 STFALM 941358721011978 Pedro Luis Cova
3017777216
Falla masiva
ETBRFP 7432600 VDCL 999 -5.00 1 3008917771
U ETBRFP
2020-07-22 09:34:23 3118454128 VLL 1127358972 MARIELA YUDITH RUIZ TORRES
U
3003441415
3183609080
14802429
U 0000-00-00 MEDERIv1 233 MEDERI 0.00 0
2020-07-22 09:35:41 3212024923 QUEUE VDCL Inbound No Agent
3212024923
U AZTEK_EMPRESPRE_RADI 0.00 0
32887258 Default Manual list Lead To Be Called
2020-07-22 09:36:07 15198051 INCALL 1022927297 SANDRA MILENA AYALA
TRIANA MEDERIv1 MEDERI_PPAL VDCL 998 -5.00 1 15198051
U
U 0000-00-00
3219110665
U 0000-00-00
U 0000-00-00
2020-07-22 09:37:12 3116980190 VLL 1121955322 EDINSON ANDRES MEDINA ZAPATA
SERFINANZA 3851314 VDCL 999 -5.00 1 3116980190
U 0000-00-00
3138857089
3158952081
Nmero errado
7469359 VDCL 999 -5.00 1 3206196132
U INGMCOBRANZA
3162278983
U 0000-00-00 AZTEK_CABLEROS_SOPO 00516841!N 461
U 0000-00-00
3112201264

U 0000-00-00
U 0000-00-00
17168718
U 0000-00-00 MEDERIv1 265 MEDERI 0.00 0
3138857089
2020-07-22 09:39:58 3504331995 APRO 1033689163 LEIDY JOHANNA VALDERRAMA
3504331995
U 0000-00-00 MEDERIv1 404 MEDERI 0.00 0
32887283 Default Manual list ASIGNACION PROCEDIMIENTO
U 0000-00-00
2020-07-22 09:40:20 3183609080 STFALM 1099992534 yeiner.atencia
3183609080
U 0000-00-00
2020-07-22 09:40:44 3003441415 LLCN 1022936416 CLAUDIA MILENA LUCAS PEREZ
U 0000-00-00
7432600 VDCL 999 -5.00 1 3203702536
U ETBRFP
Not Available
U 0000-00-00
U 0000-00-00
U 0000-00-00
3184262614
contesta
3212024923
2020-07-22 09:43:57 3003441415 AE 1026300233 YINAIRA ROMERO MAYORGA
U 0000-00-00
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -5.00 1 18141377
U ETBRFP
Agent Not Available
3117256327
2020-07-22 09:45:23 84362298 STLLNS 941358721011978 Pedro Luis Cova
84362298
U 0000-00-00 AZTEK_EMPRESPRE_RADI lllamada muda 745
Llamada no seria
2020-07-22 09:45:29 16373681 SEG 1003479702 DIRIA ORLANDA MORENO MARTIN
INPASH 7420591 VDCL 999 -5.00 1 16373681
U INPASH
539 Pashg 172.00 0 32887317 Default inbound list
SEGUIMIENTO
3172675216
ETBRFP 7432600 VDCL 999 -5.00 1 17643090
U ETBRFP
list VOLVER A LLAMAR
2020-07-22 09:46:12 17456000 COYM 1024564375 David Mauricio Carpeta Saldaa
AZTEK_EMPRESAS_F AZTEK_IVR_EMPRESAS_F VDCL 998 -5.00 1 17456000
U 0000-
00-00 AZTEK_EMPRESAS_F 1970 AZTECA 689.00 0
32887322 Default Manual list Tecnico OYM
ETBRFP 7432600 VDCL 999 -5.00 1 3114519103
U ETBRFP
U 0000-00-00
Leon AZTEK_Aume_Velo_Radi AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3112494451
contesta
U 0000-00-00
2020-07-22 09:47:32 3144713314 IF 1030634510 BRIGITH JULIANA TELLEZ FANDIO
U 0000-00-00
3008191086
U 0000-00-00 MEDERIv1 427 MEDERI 0.00 0
U 0000-00-00
2020-07-22 09:48:29 3235997059 DROP VDCL Inbound No Agent DIRECTVFD
7456331 VDCL 999 -7.00 1 3235997059
U DIRECTVFD
Not Available
U 0000-00-00
2020-07-22 09:49:11 3014517126 LLCN 1022951970 LEIDY VIVIANA MOLINA GONZALEZ
U 0000-00-00
U 0000-00-00
86341524
2020-07-22 09:49:21 19313486 CNA 1022936416 CLAUDIA MILENA LUCAS PEREZ
U 0000-00-00
2020-07-22 09:49:47 3176416766 STLLNS 941358721011978 Pedro Luis Cova
3176416766
U 0000-00-00 AZTEK_EMPRESAS_SOPO clineten no contesta y
se encuentra en linea 540 AZTECA 490.00 0 32887345
Default Manual list Llamada no seria
2020-07-22 09:49:47 3116980190 SA 1014306981 Yamile Rodriguez SERFINANZA
3851314 VDCL 999 -5.00 1 3116980190
Sin acuerdo
SOLANO AZTEK_GOBIERNO_SOPO AZTEK_IVR_GOBIERNO VDCL 998 -4.00 1
3016520402
U 0000-00-00 AZTEK_GOBIERNO_SOPO 00516861!N 1315
2020-07-22 09:50:04 3112494451 PQRAFA 1057608054 Julian Camilo Parra
Gonzalez AZTEK_Aume_Velo_Radi AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3112494451

U 0000-00-00
7432600 VDCL 999 -4.00 1 3043477404
U ETBRFP
Agent Not Available
2020-07-22 09:50:48 88330920 INCALL 941358721011978 Pedro Luis Cova
88330920
U AZTEK_EMPRESAS_SOPO 1335 AZTECA 483.00
U 0000-00-00
Rodriguez AZTEK_Aume_Velo_Radi AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3122973348
U 0000-00-00
U 0000-00-00
3016681094
U 0000-00-00 MEDERIv1 184 MEDERI 35.00 0
U 0000-00-00
ETBRFP 7432600 VDCL 999 -5.00 1 3118750927
U ETBRFP
U
2020-07-22 09:52:39 3134287222 STFALM 1030521206 Segundo Vicente Quiones
Vivas AZTEK_EMPRESAS_SOPO AZTEK_IVR_EMPRESAS VDCL 998 -4.00 1
3134287222
87704113
Nmero errado
3219110665
2020-07-22 09:53:27 3123846015 ACLI 1003479702 DIRIA ORLANDA MORENO MARTIN
INPASH 7420591 VDCL 999 -5.00 1 3123846015
U INPASH
ATENCION AL CLIENTE
ETBRFP 7432600 VDCL 999 -7.00 1 3102368317
U ETBRFP
VOLVER A LLAMAR
2020-07-22 09:53:43 3117256327 TSOPR 1030521206 Segundo Vicente Quiones Vivas
3117256327
U 0000-00-00
U 0000-00-00
3112198704
2020-07-22 09:54:54 3102911615 SA 52145740 MARTHA SANCHEZ SERFINANZA
7431928 VDCL 999 -7.00 1 3102911615
Sin acuerdo
U 0000-00-00
U 0000-00-00
2020-07-22 09:56:23 3214727372 SE 1026300233 YINAIRA ROMERO MAYORGA
U 0000-00-00
Manual list SEGUIMIENTO EFECTIVO
3014517126
U 0000-00-00 MEDERIv1 213 MEDERI 0.00 0
7432600 VDCL 999 -7.00 1 3102426877
U ETBRFP
2020-07-22 09:56:48 3205200079 VLL 1019082140 SANDRA ELIZABETH CELY ROZO
DIRECTVEQ 7469351 VDCL 999 -5.00 1 3205200079
U
DIRECTVEQ 168 DIRECTV 79.00 0 32887402 Default
2020-07-22 09:57:09 3152653228 VLL 1233496170 ERICA DAYANA FLOREZ MANRIQUE
SERFINANZA 7431928 VDCL 999 -4.00 1 3152653228
U 0000-00-00
2020-07-22 09:57:10 15495771 CNA 1022927297 SANDRA MILENA AYALA TRIANA
U 0000-00-00
3115007378
U 0000-00-00 MEDERIv1 92 MEDERI 0.00 0
2020-07-22 09:57:53 3137994506 VLL 1019075070 Nasly Alejandra Bejarano
U 0000-00-00
SERFINANZA 3137994506 INGRESA LLAMADA Y SE LE INFORMA SOBRE EL PAGA MINIMO
TT NO ESTA DE ACUERDO CON LO QUE LE COBRAN SE ACERCA AL BANCO 510 SERFINAN
0.00 0 32887411 Default inbound list VOLVER A LLAMAR
2020-07-22 09:57:58 3208541832 CNA 1026274143 DIANA CAROLINA TELLEZ TOSCANO
U 0000-00-00
2020-07-22 09:57:59 3203520268 SA 1016047713 ESTEFANI JOHANNA ROA PINEDA
SERFINANZA 7431928 VDCL 999 -5.00 1 3203520268
U 0000-00-00
U 0000-00-00
U 0000-00-00
6930993 VDCL 999 -5.00 1 3205129876
Sin acuerdo
ETBRFP 7432600 VDCL 999 -5.00 1 3128997505
U ETBRFP
U 0000-00-00
U 0000-00-00
2020-07-22 10:00:41 3103162507 QUEUE VDCL Inbound No Agent AZTEK_EMPRESAS_F
AZTEK_IVR_EMPRESAS_F VDCL 998 -7.00 1 3103162507
U
AZTEK_EMPRESAS_F 0.00 0 32887428 Default
Manual list Lead To Be Called
INPASH 7420591 VDCL 999 -5.00 1 3202655561
U INPASH
SEGUIMIENTO
2020-07-22 10:00:50 84357175 TSOPR 937440802031991 Yrwis Segundo
84357175
13924710
U 0000-00-00 MEDERIv1 332 MEDERI 0.00 0
U
U 0000-00-00
14754191
U 0000-00-00 MEDERIv1 614 MEDERI 0.00 0
3155415433
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -5.00 1 573017937140
U ETBRFP
Agent Not Available
U 0000-00-00
2020-07-22 10:03:13 3158128405 PQRAFA 1099992534 yeiner.atencia
3158128405
411.00 0 32887446 Default Manual list Aclaracion
Factura
2020-07-22 10:03:48 3209642677 NCERRA 943869018071989 Mario De Jesus
Benitez Guevara AZTECA_CANCELADO_PQR IVR_AZTECA_CANCELADO VDCL 998 -5.00
1 3209642677
0.00 0 32887449 Default Manual list Nmero errado
7432600 VDCL 999 -7.00 1 3102426877
U ETBRFP
U 0000-00-00
2020-07-22 10:04:36 3118100649 AE 1071987022 LUZ ESTEFANNI ONOFRE DAZA
U 0000-00-00
2020-07-22 10:04:52 12402019 AE 1026274143 DIANA CAROLINA TELLEZ TOSCANO
U 0000-00-00
3209642677

3176416766
2020-07-22 10:05:55 3134761415 EFMDA 1007307517 Franklin David Lozano Leon
3134761415
0.00 0 32887466 Default Manual list Seguimiento MDA
2020-07-22 10:06:06 3183693319 DISPO 1030617972 YULER ANDREA VEGA SANCHEZ
U 0000-00-00
Manual list
3145711048
7432600 VDCL 999 -4.00 1 3176380505
U ETBRFP
Agent Not Available
2020-07-22 10:06:30 12517940 NOCON 1001063117 OATE FONSECA LESLY DAYAN
U
U 0000-00-00
U 0000-00-00
U
7420591 VDCL 999 -7.00 1 3104808391
U INPASH
Agent Not Available
2020-07-22 10:07:06 573046695658 MCT 1072430093 Ruben Dario Riano
Mendez SERFINANZA 7431928 VDCL 999 -5.00 1 573046695658
U 0000-00-00
Default inbound list Mensaje con tercero
2020-07-22 10:07:13 12517947 NOCON 1030680116 MAIDY YINETH FERNANDEZ
FERNANDEZ ETB_FACTURA_DIGITAL 7455313 VDCL 999 -5.00 1 12517947
U
ETB_FACTURA_DIGITAL 120 ETBCONTACTO 0.00 0
32887481 Default inbound list NO CONTESTA
U 0000-00-00
3184262614
U 0000-00-00 AZTEK_EMPRESAS_SOPO 3184262614 no
contesta 690 AZTECA 668.00 0 32887485 Default Manual
list Usuario no contesta
U 0000-00-00
SERFINANZA 7431928 VDCL 999 -5.00 1 3113503839
U 0000-00-00
2020-07-22 10:10:06 3113503839 NCONT 1019133147 MARIA ALEJANDRA SERFINANZA
7431928 VDCL 999 -5.00 1 3113503839
no contesta
U 0000-00-00
19019185
U 0000-00-00 MEDERIv1 489 MEDERI 0.00 0
2020-07-22 10:10:40 3113503839 SA 1012459529 JUAN CARLOS MARIN HENAO
SERFINANZA 7431928 VDCL 999 -5.00 1 3113503839
U 0000-00-00
U 0000-00-00
ETBRFP 7432600 VDCL 999 -7.00 1 3102426877
U ETBRFP
VOLVER A LLAMAR
U
2020-07-22 10:11:25 3123117857 DROP VDCL Inbound No Agent DIRECTVEQ
7469351 VDCL 999 -5.00 1 3123117857
U DIRECTVEQ
Agent Not Available
U 0000-00-00
U 0000-00-00
2020-07-22 10:13:02 3133424947 TSOPR 941358721011978 Pedro Luis Cova Medina
3133424947
Soporte
2020-07-22 10:13:13 14802429 CE 1022951970 LEIDY VIVIANA MOLINA GONZALEZ
U 0000-00-00
2020-07-22 10:13:38 17462378 IF 1014247335 LINDA CATERIN BARRAGAN
U 0000-00-00
U
MEDERIv1 41 MEDERI 0.00 0 32887543
7469351 VDCL 999 -5.00 1 3123117857
U DIRECTVEQ
Not Available
2020-07-22 10:14:13 3108670850 STLLNS 1012431337 JANN CAMILO SANCHEZ
HUERTAS AZTEK_GOBIERNO_CONS AZTEK_IVR_GOBIERNO_P VDCL 998 -7.00 1
3108670850
U 0000-00-00 AZTEK_GOBIERNO_CONS cliente no esta seguro
servicio con Azteca 2759 AZTECA 0.00 0 32887546 Default
Manual list Llamada no seria
14848552
U 0000-00-00 MEDERIv1 150 MEDERI 0.00 0
68838554
U 0000-00-00 AZTEK_EMPRESPRE_RADI 68838554
Usuario no contesta
U 0000-00-00
2020-07-22 10:14:46 88330920 STPWNR 1024564375 David Mauricio Carpeta
88330920
368.00 0 32887556 Default Manual list Pagina web
no resuelve
U 0000-00-00
2020-07-22 10:15:49 3153172002 PQRESO 1099992534 yeiner.atencia
3153172002
U 0000-00-00 AZTEK_EMPRESPRE_RADI 514912 605 AZTECA
431.00 0 32887571 Default Manual list Estado
Solicitud
2020-07-22 10:15:57 3188458134 PQREDC 1067881176 Gustavo Alberto Silva
Rodriguez AZTECA_CANCELADO_PQR IVR_AZTECA_CANCELADO VDCL 998 -5.00 1
3188458134
3508904316
7432600 VDCL 999 -5.00 1 13003625
U ETBRFP
Agent Not Available
2020-07-22 10:15:59 17172278 LLCN 1030585905 YAMILE MELO NIETO
U 0000-00-00
U 0000-00-00
U 0000-00-00
3133363501
3112071653
U 0000-00-00 AZTEK_Aume_Velo_Radi se deja comentario:
Estado Solicitud
U 0000-00-00
U 0000-00-00
U 0000-00-00
2020-07-22 10:18:25 3227358372 SA 1072430093 Ruben Dario Riano Mendez
SERFINANZA 7431928 VDCL 999 -5.00 1 3227358372
U 0000-00-00
INPASH 7420591 VDCL 999 -5.00 1 16953047
U INPASH
SEGUIMIENTO
3108641746
U 0000-00-00 MEDERIv1 221 MEDERI 0.00 0
U 0000-00-00
SERFINANZA 3851314 VDCL 999 -5.00 1 3186372289
U 0000-00-00
2020-07-22 10:19:32 3023910364 SA 1012459529 JUAN CARLOS MARIN HENAO
SERFINANZA 7431928 VDCL 999 -4.00 1 3023910364
U 0000-00-00
ETBRFP 7432600 VDCL 999 -5.00 1 17643090
U ETBRFP
U 0000-00-00
U 0000-00-00
2020-07-22 10:19:55 3134752093 PQREDC 80219238 DAVID ALEXANDER BULLA
CALDERON AZTK_MigradosCXD_SOP AZTEK_IVR_MIGRADOS VDCL 998 -4.00 1
3134752093
U 0000-00-00 AZTK_MigradosCXD_SOP 00514646 273 AZTECA
ETBRFP 7432600 VDCL 999 -5.00 1 19352836
U ETBRFP
U 0000-00-00
2020-07-22 10:20:27 3115135155 SND 1022927297 SANDRA MILENA AYALA TRIANA
U 0000-00-00
U 0000-00-00
2020-07-22 10:20:37 3186372289 NCONT 1020782230 FREDY AROCA TIQUE
SERFINANZA 3851314 VDCL 999 -5.00 1 3186372289
U 0000-00-00
inbound list no contesta
16137640
U 0000-00-00 MEDERIv1 774 MEDERI 0.00 0
2020-07-22 10:21:09 3184262614 PQRESO 1030521206 Segundo Vicente Quiones
3184262614
Solicitud
SOLANO AZTEK_INTEGRAD_SOPO AZTEK_IVR_INTEGRADOR VDCL 998 -4.00 1
3214552498
U 0000-00-00 AZTEK_INTEGRAD_SOPO 00516344!N 860
2020-07-22 10:22:05 3112491190 LLNE 1030634510 BRIGITH JULIANA TELLEZ FANDIO
U 0000-00-00
Benitez Guevara AZTK_MigradosCXD_FAC AZTEK_IVR_MIGRADOS_F VDCL 998 -5.00
1 3206335956
U 0000-00-00 AZTK_MigradosCXD_FAC 00516881 434
Solicitud
2020-07-22 10:22:20 3115310683 PQREDC 937440802031991 Yrwis Segundo
3115310683
U 0000-00-00
3215014737
2020-07-22 10:22:41 573016019669 EDR 1072430093 Ruben Dario Riano
U 0000-00-00
U 0000-00-00
2020-07-22 10:23:53 3219950288 IF 1026274143 DIANA CAROLINA TELLEZ TOSCANO
U 0000-00-00
U 0000-00-00
U 0000-00-00
3143487713
U 0000-00-00 AZTEK_Aume_Velo_Cons CM-2333032 651 AZTECA
U 0000-00-00
2020-07-22 10:25:03 3122081173 DROP VDCL Inbound No Agent SERFINANZA
3851314 VDCL 999 -5.00 1 3122081173
U SERFINANZA
Not Available
U 0000-00-00
2020-07-22 10:25:22 3206168368 INCALL 1007307517 Franklin David Lozano
Leon AZTEK_PYMES_RADI AZTEK_IVR_PYMES_PQR VDCL 998 -5.00 1 3206168368
U
AZTEK_PYMES_RADI 1347 AZTECA 0.00 0 32887681
U 0000-00-00
2020-07-22 10:26:21 3166862872 VLL 52226840 Ruth Isneda Villalba
U 0000-00-00
U 0000-00-00
17440981
U 0000-00-00 MEDERIv1 90 MEDERI 0.00 0
U 0000-00-00
U 0000-00-00
U 0000-00-00
U
ETBPREVENTIVA 360 360.00 0 32887702
Default inbound list Inbound Queue Timeout Drop
U 0000-00-00
2020-07-22 10:27:40 3102879742 TIMEOT VDCL Inbound No Agent DIRECTVEQ
7469351 VDCL 999 -7.00 1 3102879742
U DIRECTVEQ
3187177005
7431928 VDCL 999 -5.00 1 3118099278
U SERFINANZA
Not Available
2020-07-22 10:28:17 573023253357 ACLI 39583219 GOMEZ MARTINEZ NELLY
U
inbound list ATENCION AL CLIENTE
U 0000-00-00
SERFINANZA 7431928 VDCL 999 -5.00 1 14642306
U 0000-00-00
2020-07-22 10:29:05 19416843 REP 1026274143 DIANA CAROLINA TELLEZ TOSCANO
U 0000-00-00
Manual list REPROGRAMACION
U 0000-00-00
7432600 VDCL 999 -5.00 1 573023253357
U ETBRFP
Not Available
U 0000-00-00
2020-07-22 10:29:33 3118339384 TSOPR 79217841 Edwin Roberto Beltran
Villamarin AZTEK_CABLEROS_SOPO AZTEK_IVR_CABLEROS VDCL 998 -5.00 1
3118339384
2020-07-22 10:29:39 anonymous VLL 1040381909 ERIC CARDENAS SOLANO
SERFINANZA 7431928 VDCL 999 -5.00 1 anonymous
U 0000-00-00
SERFINANZA anonymous 134 SERFINAN 131.00 0 32887731
7432600 VDCL 999 -5.00 1 573023253357
U ETBRFP
Not Available
7432600 VDCL 999 -4.00 1 3176380505
U ETBRFP
Not Available
3508904316
12527195
U 0000-00-00 MEDERIv1 473 MEDERI 0.00 0
ETBRFP 7432600 VDCL 999 -4.00 1 3156667611
U ETBRFP
ATENCION AL CLIENTE
Medina AZTEK_EMPRPREMI_SOPO AZTEK_IVR_EMPRESASPR VDCL 998 -5.00 1
3118059364
U 0000-00-00 AZTEK_EMPRPREMI_SOPO Caso!N00516896 1201
Falla masiva
ETBRFP 7432600 VDCL 999 -4.00 1 3176380505
U ETBRFP
ATENCION AL CLIENTE
U 0000-00-00
2020-07-22 10:32:16 anonymous VLL 1040381909 ERIC CARDENAS SOLANO
SERFINANZA 7431928 VDCL 999 -5.00 1 anonymous
U 0000-00-00
SERFINANZA anonymous 12 SERFINAN 0.00 0 32887767
2020-07-22 10:32:47 anonymous DROP VDCL Inbound No Agent SERFINANZA
7431928 VDCL 999 -5.001 anonymous
U SERFINANZA
anonymous 67 67.00 0 32887773 Default inbound list
Agent Not Available
7469351 VDCL 999 -4.00 1 3132931815
U DIRECTVEQ
Agent Not Available
U 0000-00-00
2020-07-22 10:33:42 3508904316 EFSFM 1024564375 David Mauricio Carpeta Saldaa
3508904316
0.00 0 32887788 Default Manual list Seguimiento Falla
masiva
7469351 VDCL 999 -7.00 1 3102879742
U DIRECTVEQ
Not Available
U
ETBPREVENTIVA 360 360.00 0 32887795
U 0000-00-00
7469351 VDCL 999 -7.00 1 3102879742
U DIRECTVEQ
Agent Not Available
U 0000-00-00
3043291521
Usuario no contesta
2020-07-22 10:35:15 3114315506 NCUNES 1057608054 Julian Camilo Parra
3114315506
U 0000-00-00 AZTEK_Aume_Velo_Radi cliente afirma que el
servicio esta intermitente pero que se va a comunicar apenas este en la casa porque
no estaba en la casa, no se genera ticket 269 AZTECA 0.00 0
32887813 Default Manual list Usuario no est en sitio
U 0000-00-00
U 0000-00-00
3215090356
2020-07-22 10:36:55 3123871516 COTRIN 1024564375 David Mauricio Carpeta
3123871516
ETBRFP 7432600 VDCL 999 -5.00 1 3202348811
U ETBRFP
ATENCION AL CLIENTE
U 0000-00-00
1 3133976716
U 0000-00-00 AZTEK_Aume_Velo_Cons 00513735 239
Solicitud
ETBRFP 7432600 VDCL 999 -4.00 1 3213125776
U ETBRFP
2020-07-22 10:38:21 3228529760 PQRCAN 1233891189 CRISTIAN CAMILO CASTAEDA
HERREO AZTEK_CABLEROS_RADI AZTEK_IVR_CABLEROS_P VDCL 998 -5.00 1
3228529760
U 0000-00-00 AZTEK_CABLEROS_RADI CACELACION 90 AZTECA
2020-07-22 10:38:26 573023686182 PRMS 1020782230 FREDY AROCA TIQUE
SERFINANZA 7431928 VDCL 999 -5.00 1 573023686182
U 0000-00-00
SERFINANZA !N 388 SERFINAN 0.00 0 32887853 Default
inbound list Promesa de pago
U 0000-00-00
2020-07-22 10:39:15 3135495861 PRMS 1072430093 Ruben Dario Riano Mendez
SERFINANZA 7431928 VDCL 999 -4.00 1 3135495861
U 0000-00-00
U 0000-00-00
U 0000-00-00
7469347 VDCL 999 -5.00 1 3118454128
U ETBPREVENTIVA
Not Available
U 0000-00-00
U 0000-00-00
2020-07-22 10:41:21 3118454128 YPG 1127358972 MARIELA YUDITH RUIZ TORRES
U
3205723011
U 0000-00-00 MEDERIv1 114 MEDERI 0.00 0
U 0000-00-00
2020-07-22 10:42:21 19352836 NOC 1233504479 DORIS ALCIRA GUTIERREZ DIAZ
U
U 0000-00-00
2020-07-22 10:42:44 14590161 CE 1023004087 JINNETH VANNESSA HERNANDEZ
U 0000-00-00
U 0000-00-00
U 0000-00-00
3133976716
Incidente
7432600 VDCL 999 -5.00 1 3005012343
U ETBRFP
7432600 VDCL 999 -4.00 1 3054139701
U ETBRFP
Agent Not Available
2020-07-22 10:43:36 3502390013 PQRESO 1233891189 CRISTIAN CAMILO CASTAEDA
3502390013
U
2020-07-22 10:45:13 3158236060 TSOPR 1067881176 Gustavo Alberto Silva
3158236060
7432600 VDCL 999 -5.00 1 3184418011
U ETBRFP
Agent Not Available
3002107514
U 0000-00-00 MEDERIv1 108 MEDERI 0.00 0
U 0000-00-00
U 0000-00-00
SERFINANZA 3851314 VDCL 999 -5.00 1 3005057208
U 0000-00-00
17455477
U 0000-00-00 AZTEK_INTEGRAD_SOPO 516898!N516174 1525
Soporte
7420591 VDCL 999 -5.00 1 53521242
U INPASH
Agent Not Available
U 0000-00-00
U 0000-
00-00 AZTEK_EMPRESAS_F 0000 169 AZTECA 0.00 0
32887955 Default Manual list Soporte
U 0000-00-00
7432600 VDCL 999 -5.00 1 16220042
U ETBRFP
U 0000-00-00
CALDERON AZTEK_Aume_Velo_Cons AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3117546750

U 0000-00-00
U 0000-00-00
U 0000-00-00
3016715807
U 0000-00-00 MEDERIv1 119 MEDERI 0.00 0
3115163062
Benitez Guevara AZTECA_CANCELADO_PQR IVR_AZTECA_CANCELADO VDCL 998 -7.00
1 3102567949
U 0000-00-00 AZTECA_CANCELADO_PQR 00516901 889
Solicitud
U 0000-00-00
U 0000-00-00
7420591 VDCL 999 -5.00 1 19213176
U INPASH
Agent Not Available
18072486
U 0000-00-00 MEDERIv1 230 MEDERI 0.00 0
INPASH 7420591 VDCL 999 -5.00 1 53521242
U INPASH
SEGUIMIENTO
2020-07-22 10:51:23 12410298 IF 1026274143 DIANA CAROLINA TELLEZ TOSCANO
U 0000-00-00
U 0000-00-00
U 0000-00-00
2020-07-22 10:52:08 19213176 VLL 1019157593 LOZANO JEJEN ALEXANDER
AGUSTIN INPASH 7420591 VDCL 999 -5.00 1 19213176
U
INPASH 792 Pashg 121.00 0 32888024 Default
U 0000-00-00
3108863690
U 0000-00-00 MEDERIv1 303 MEDERI 0.00 0
2020-07-22 10:53:18 14747940 VLL 1006120488 BURGOS MARROQUIN DIEGO
ALEJANDRO INPASH 7420591 VDCL 999 -5.00 1 14747940
U
U
ETBRFP 209 ETBCONTACTO 200.00 0 32888045
U 0000-00-00
U 0000-00-00
2020-07-22 10:54:13 16022251 SND 1026300233 YINAIRA ROMERO MAYORGA
U 0000-00-00
2020-07-22 10:54:21 3003381959 APRO 1023004087 JINNETH VANNESSA HERNANDEZ
U 0000-00-00
7432600 VDCL 999 -5.00 1 16220042
U ETBRFP
Not Available
2020-07-22 10:54:45 87262008 PQREDC 1030521206 Segundo Vicente Quiones
Vivas AZTEK_EMPRESAS_F AZTEK_IVR_EMPRESAS_F VDCL 998 -5.00 1 87262008
U 0000-
32888066 Default Manual list Estado de cuenta
2020-07-22 10:54:51 3126621422 PRMS 1006022994 JUAN CARLOS MATEUS TAPAZCO
SERFINANZA 3851314 VDCL 999 -5.00 1 3126621422
U 0000-00-00
SERFINANZA 3126621422 CRO SE HABLA CON TITULAR Y SE GENERA COMPROMISO POR
$122.000PARA DIA25/07/2020 SE ACTULIZAN DATOS 656 SERFINAN 22.00 0
32888067 Default inbound list Promesa de pago
ETBRFP 7432600 VDCL 999 -5.00 1 17184276
U ETBRFP
U 0000-00-00
ETBRFP 7432600 VDCL 999 -4.00 1 3024667173
U ETBRFP
VOLVER A LLAMAR
U 0000-00-00
2020-07-22 10:56:00 3127916739 SA 1002604230 Fredy Aroca SERFINANZA
3851314 VDCL 999 -5.00 1 3127916739
Sin acuerdo
2020-07-22 10:56:29 3132533871 CE 1033689163 LEIDY JOHANNA VALDERRAMA
3132533871
U 0000-00-00 MEDERIv1 282 MEDERI 0.00 0
32888084 Default Manual list Caido_Evidente
2020-07-22 10:56:45 3014308708 NCERRA 1012431337 JANN CAMILO SANCHEZ
HUERTAS AZTEK_EMPRESTOP_RADI AZTEK_IVR_EMPRESASTO VDCL 998 -4.00 1
3014308708
U 0000-00-00 AZTEK_EMPRESTOP_RADI Cliente en gestion por
el back 1436 AZTECA 237.00 0 32888085 Default Manual
list Nmero errado
U 0000-00-00
ETBRFP 7432600 VDCL 999 -5.00 1 17184276
U ETBRFP
VOLVER A LLAMAR
2020-07-22 10:57:33 3122081173 INCALL 52392047 KATHERIN CALDERON
SERFINANZA 3851314 VDCL 999 -5.00 1 3122081173
U
3112025431
Soporte
ETBRFP 7432600 VDCL 999 -4.00 1 3024667173
U ETBRFP
ATENCION AL CLIENTE
U 0000-00-00
7432600 VDCL 999 -4.00 1 3138632552
U ETBRFP
Agent Not Available
ALEJANDRO INPASH 7420591 VDCL999 -5.00 1 3123911511
U
INPASH 92 Pashg 66.00 0 32888104 Default inbound
U 0000-00-00
U 0000-00-00
Villamarin AZTEK_CABLEROS_CONS AZTEK_IVR_CABLEROS_P VDCL 998 -5.00 1
3112129012
SERFINANZA 7431928 VDCL 999 -5.00 1 19085202
U 0000-00-00
7431928 VDCL 999 -5.00 1 19085202
Sin acuerdo
2020-07-22 11:00:00 3123911511 VLL 1003479702 DIRIA ORLANDA MORENO MARTIN
INPASH 7420591 VDCL 999 -5.00 1 3123911511
U INPASH
VOLVER A LLAMAR
U 0000-00-00
U 0000-00-00
U 0000-00-00
2020-07-22 11:01:08 3108143535 EFCONS 1235246585 santander ruidiaz parra
3108143535
U 0000-00-00 AZTEK_INTEGRAD_SOPO 516823!Nsrp 118 AZTECA
0.00 0 32888138 Default Manual list Confirmacion
Solucion
2020-07-22 11:01:26 3209281547 TSOPR 1024564375 David Mauricio Carpeta Saldaa
3209281547
U 0000-00-00
7432600 VDCL 999 -5.00 1 12443769
U ETBRFP
Agent Not Available
U
7432600 VDCL 999 -5.00 1 3507048654
U ETBRFP
7431928 VDCL 999 -7.00 1 3107920421
U SERFINANZA
Not Available
2020-07-22 11:03:23 3115874408 NCERRA 1057608054 Julian Camilo Parra
Gonzalez AZTEK_Aume_Vel_Sop AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3115874408
U 0000-00-00 AZTEK_Aume_Vel_Sop llama muda 56 AZTECA
HUERTAS AZTEK_EMPRESTOP_RADI AZTEK_IVR_EMPRESASTO VDCL 998 -5.00 1
3204497771
U 0000-00-00 AZTEK_EMPRESTOP_RADI 482094 2411 AZTECA
Incidente
2020-07-22 11:03:31 3115334036 CSINCI 1014232285 Luis Alejandro
U 0000-00-00
AZTEK_PYMES_SOPO comentario caso 00515720 520 AZTECA 0.00
2020-07-22 11:03:41 3219110665 CTCOMI 1235246585 santander ruidiaz parra
3219110665
U 0000-00-00 AZTEK_COMISION_SOPO SER-241211!Nsrp 2882
AZTECA 0.00 0 32888171 Default Manual list Tcnico
Comisionamiento
3152517765
U 0000-00-00 MEDERIv1 309 MEDERI 0.00 0
2020-07-22 11:03:56 17127861 IF 1033689163 LEIDY JOHANNA VALDERRAMA
17127861
U 0000-00-00 MEDERIv1 323 MEDERI 0.00 0
U 0000-00-00
U 0000-00-00
SERFINANZA 7431928 VDCL 999 -5.00 1 3118719085
U 0000-00-00
SERFINANZA AL DIA 675 SERFINAN 30.00 0 32888188
U 0000-00-00
7432600 VDCL 999 -5.00 1 3165845444
U ETBRFP
U 0000-00-00
3115874408
0.00 0 32888203 Default Manual list Falla o bloqueo de
ONT
2020-07-22 11:06:17 3143315710 STCAFI 937440802031991 Yrwis Segundo
3143315710
0.00 0 32888204 Default Manual list Corte o Atenuacion
de Fibra UK
7432600 VDCL 999 -5.00 1 3168249401
U ETBRFP
U 0000-
U 0000-00-00
U 0000-00-00
Leon AZTEK_PYMES_CONSULTA AZTEK_IVR_PYMES_PQR VDCL 998 -4.00 1
3155131030
U 0000-00-00 AZTEK_PYMES_CONSULTA 61 AZTECA
contesta
2020-07-22 11:07:16 3046288376 TSOPR 22669049 SANDRA MERCADO ALVAREZ
AZTEK_INTEGRADO_RADI AZTEK_IVR_INTEGRADOR VDCL 998 -4.00 1
3046288376
U 0000-00-00 AZTEK_INTEGRADO_RADI 516939 2794 AZTECA
3155940751
Usuario no contesta
3118430129
3124817610
Falla masiva
2020-07-22 11:07:54 19085202 EDR 1020782230 FREDY AROCA TIQUE
SERFINANZA 7431928 VDCL 999 -5.00 1 19085202
U 0000-00-00
inbound list Estudio de Rediferido
2020-07-22 11:08:09 87262008 DROP VDCL Inbound No Agent AZTEK_EMPRESAS_F
U
AZTEK_EMPRESAS_F 472 472.00 0 32888233
Default Manual list Agent Not Available
U 0000-00-00
ETBRFP 7432600 VDCL 999 -5.00 1 3507048654
U ETBRFP
U 0000-00-00
7432600 VDCL 999 -5.00 1 3184418011
U ETBRFP
7432600 VDCL 999 -5.00 1 13475776
U ETBRFP
Agent Not Available
U 0000-00-00
7469351 VDCL 999 -5.00 1 17326694
U DIRECTVEQ
buzon de voz
2020-07-22 11:10:34 3162278983 NCLFDS 1024573112 winder fabian torres
3162278983
0.00 0 32888269 Default Manual list Lnea fuera de
servicio
3123511108
3155940751
U 0000-00-00
U 0000-00-00
U 0000-00-00
18600566
U 0000-00-00 MEDERIv1 218 MEDERI 0.00 0
3142905428
2020-07-22 11:11:29 3155899141 INCALL 1030521206 Segundo Vicente Quiones
3155899141
3213027969
7432600 VDCL 999 -5.00 1 3165845444
U ETBRFP
Not Available
7432600 VDCL 999 -5.00 1 3192782513
U ETBRFP
Agent Not Available
2020-07-22 11:13:11 3112646778 PQRESO 1036626938 Edna Margarita Torres
Patino AZTECA_CANCELADO_PQR IVR_AZTECA_CANCELADO VDCL 998 -5.00 1
3112646778
3102754102
2020-07-22 11:13:35 3012500744 EFPPN 933908720071983 ELVIS RUIZ SANCHEZ
3012500744
U 0000-00-00 AZTEK_CABLEROS_SOPO 00516920!N 1596 AZTECA
0.00 0 32888322 Default Manual list Pendiente pruebas
Primer Nivel
3133926172
U 0000-00-00 MEDERIv1 195 MEDERI 0.00 0
U 0000-00-00
3143280037
U 0000-00-00
3142283275
Soporte
ETBRFP 7432600 VDCL 999 -5.00 1 3202971761
U ETBRFP
U 0000-00-00
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -5.00 1 3165845444
U ETBRFP
3142905428
7432600 VDCL 999 -5.00 1 3168249401
U ETBRFP
2020-07-22 11:15:51 3155131030 CSINCI 1004491140 Brayan Alexander
Quintero Torres AZTEK_PYMES_CONSULTA AZTEK_IVR_PYMES_PQR VDCL 998 -4.00
1 3155131030
U AZTEK_PYMES_CONSULTA 00514755 977 AZTECA
Incidente
2020-07-22 11:15:54 3115329854 AE 1030634510 BRIGITH JULIANA TELLEZ FANDIO
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -5.00 1 12568819
U ETBRFP
7432600 VDCL 999 -4.00 1 3054139701
U ETBRFP
7432600 VDCL 999 -5.00 1 3184418011
U ETBRFP
Agent Not Available
2020-07-22 11:16:25 3123593781 STCDU 80219238 DAVID ALEXANDER BULLA
3123593781
0.00 0 32888367 Default Manual list Cambio de usuario
o contrasena
7432600 VDCL 999 -5.00 1 3192782513
U ETBRFP
3214850146
7432600 VDCL 999 -5.00 1 19395294
U ETBRFP
3188921849
3142905428
2020-07-22 11:17:05 3116978433 STFALM 1233891189 CRISTIAN CAMILO CASTAEDA
3116978433
AZTEK_EMPRPREMI_SOPO AZTEK_IVR_EMPRESASPR VDCL 998 -5.00 1
53860153
U AZTEK_EMPRPREMI_SOPO 2751 2751.00
3142187779
U 0000-00-00 AZTEK_EMPRESAS_SOPO 516993 516992 516991
Soporte
2020-07-22 11:18:15 3166147955 EFMDA 1233891189 CRISTIAN CAMILO CASTAEDA
3166147955
MDA
3138331653
U 0000-00-00 MEDERIv1 177 MEDERI 0.00 0
U 0000-00-00
3209281547
3142829604
Incidente
ETBRFP 7432600 VDCL 999 -5.00 1 3144284671
U ETBRFP
U 0000-00-00
18060127
U 0000-00-00 MEDERIv1 126 MEDERI 0.00 0
86347254
3107879469
contesta
3187854278
2020-07-22 11:19:08 3058151202 IF 1022927297 SANDRA MILENA AYALA TRIANA
U 0000-00-00
2020-07-22 11:19:18 3508667912 STCDU 1067881176 Gustavo Alberto Silva
3508667912
o contrasena
U 0000-00-00
3145528453
3112037333
U 0000-00-00
INPASH 7420591 VDCL 999 -5.00 1 3002063987
U INPASH
SEGUIMIENTO
2020-07-22 11:20:15 3133472505 TSOPR 943869018071989 Mario De Jesus Benitez
Guevara AZTEK_Aume_Vel_Sop AZTEK_IVR_AUMENTOVEL VDCL 998 -4.00 1
3133472505
U 0000-00-00
U 0000-00-00
U 0000-00-00
U
3112198704
Soporte
2020-07-22 11:21:15 17822690 AE 1014224556 YOLIMA CASTIBLANCO MARTINEZ
U 0000-00-00
U 0000-00-00
12237913
U 0000-00-00 MEDERIv1 317 MEDERI 0.00 0
7432600 VDCL 999 -4.00 1 3016348043
U ETBRFP
Agent Not Available
7432600 VDCL 999 -5.00 1 3165845444
U ETBRFP
Not Available
3115722862
U 0000-00-00 MEDERIv1 105 MEDERI 0.00 0
7432600 VDCL 999 -5.00 1 16190087
U ETBRFP
Not Available
7432600 VDCL 999 -5.00 1 3165845444
U ETBRFP
Agent Not Available
3124424449
3017569723
contesta
7432600 VDCL 999 -5.00 1 3184418011
U ETBRFP
U 0000-00-00
3123381333
7432600 VDCL 999 -5.00 1 3168249401
U ETBRFP
U 0000-00-00
7432600 VDCL 999 -5.00 1 573005012343
U ETBRFP
3204894597
3204966393
U 0000-00-00
7432600 VDCL 999 -5.00 1 3192782513
U ETBRFP
3124424449
2020-07-22 11:26:52 12577247 CC 1030585905 YAMILE MELO NIETO
U 0000-00-00
7432600 VDCL 999 -5.00 1 3202778535
U ETBRFP
U 0000-00-00
14702771
U 0000-00-00 MEDERIv1 429 MEDERI 0.00 0
3142795552
7420591 VDCL 999 -5.00 1 14747940
U INPASH
Agent Not Available
76305660
AZTEK_CABLEROS_CONS AZTEK_IVR_CABLEROS_P VDCL 998 -5.00 1
3204409789
7469359 VDCL 999 -4.00 1 3043862376
U INGMCOBRANZA
3162278983
U 0000-00-00 AZTEK_CABLEROS_SOPO 00516918!N 1737 AZTECA
2020-07-22 11:28:39 18139837 LLCN 1026274143 DIANA CAROLINA TELLEZ TOSCANO
U 0000-00-00
3185216518
U 0000-00-00
AZTEK_GOBIERNO_RADI AZTEK_IVR_GOBIERNO_P VDCL 998 -4.00 1
3012246934
U AZTEK_GOBIERNO_RADI 876 876.00
U 0000-00-00
3102342398
17578651
U 0000-00-00 MEDERIv1 101 MEDERI 0.00 0
U 0000-00-00
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -4.00 1 3016348043
U ETBRFP
Agent Not Available
U 0000-00-00
3187356761
U 0000-00-00
3204126859
Nmero errado
3125227408
3114470055
SERFINANZA 7431928 VDCL 999 -5.00 1 3144434252
U 0000-00-00
3108143535
Incidente
15637504
U 0000-00-00 MEDERIv1 675 MEDERI 0.00 0
2020-07-22 11:33:41 14799881 CE 1023004087 JINNETH VANNESSA HERNANDEZ
U 0000-00-00
2020-07-22 11:34:22 3158631632 STFBDR 933908720071983 ELVIS RUIZ SANCHEZ
3158631632
U 0000-00-00 AZTEK_CABLEROS_SOPO 00516975 cliente no
contesta las comunicaciones !N 2214 AZTECA 355.00 0
32888587 Default Manual list Falla o bloqueo de Radio Clien
AZTEK_EMPRESPRE_RADI AZTEK_IVR_EMPRESASPR VDCL 998 -4.00 1
3212099314
2020-07-22 11:34:37 3208845736 TSOPR 1235246585 santander ruidiaz parra
3208845736
U 0000-00-00 AZTEK_INTEGRAD_SOPO 516999, 517007!Nsrp
Soporte
U 0000-00-00
3132721763
U 0000-00-00 AZTECA_CANCELADO_PQR 46 AZTECA
2020-07-22 11:35:06 19019185 INCALL 1030634510 BRIGITH JULIANA TELLEZ
FANDIO MEDERIv1 MEDERI_PPAL VDCL 998 -5.00 1
19019185
U 0000-00-00
AZTEK_PYMES_SOPO -- CM-2333370 801 AZTECA 0.00 0
32888598 Default Manual list Configuracin CPE
U 0000-00-00
U 0000-00-00
2020-07-22 11:35:36 3229236762 NCUNCO 80219238 DAVID ALEXANDER BULLA
CALDERON AZTEK_Aume_Vel_Sop AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3229236762
contesta
U
2020-07-22 11:35:55 17769938 DROP VDCL Inbound No Agent AZTK_CONDIG_PQR
IVR_CONDIG_INACTIVO VDCL 998 -5.00 1 17769938
U
AZTK_CONDIG_PQR 200 200.00 0 32888608
U 0000-00-00
3123511108
U AZTEK_INTEGRAD_SOPO 363 363.00
18021035
U 0000-00-00 MEDERIv1 295 MEDERI 0.00 0
U 0000-00-00
U 0000-00-00
2020-07-22 11:37:29 573017457434 SA 1072430093 Ruben Dario Riano
U 0000-00-00
Default inbound list Sin acuerdo
2020-07-22 11:37:52 17975034 INCALL 1014224556 YOLIMA CASTIBLANCO
MARTINEZ MEDERIv1 MEDERI_PPAL VDCL 998 -5.00 1
17975034
INPASH 7420591 VDCL 999 -5.00 1 3002063987
U INPASH
SEGUIMIENTO
3174412780
2020-07-22 11:39:26 3102879742 NC 1019082140 SANDRA ELIZABETH CELY ROZO
DIRECTVEQ 7469351 VDCL 999 -7.00 1 3102879742
U
inbound list No contacto
U 0000-00-00
ETBRFP 7432600 VDCL 999 -5.00 1 18371473
U ETBRFP
U
Rodriguez AZTEK_Aume_Vel_Sop AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3229236762
U 0000-00-00
U 0000-00-00
3187356761
7432600 VDCL 999 -5.00 1 3112141611
U ETBRFP
3133424947
2020-07-22 11:41:37 18738529 INCALL 1033804667 DANIELA GOMEZ HERNANDEZ
U
3188603887
3143843861
3136184048
U 0000-00-00 MEDERIv1 338 MEDERI 0.00 0
2020-07-22 11:42:23 3208398831 VLL 926949027091993 Alexandra Kellys
Bethzabeth SERRED 7469344 VDCL 999 -5.00 1 3208398831
U 0000-00-00
SERRED 179 SERFINAN 0.00 0 32888678 Default
HUERTAS AZTEK_EMPRTOP_SOPO 4863499 VDCL 999 -7.00 1 3102584562
U 0000-
00-00 AZTEK_EMPRTOP_SOPO 516979 1754 AZTECA 170.00
0 32888683 Default inbound list Seguimiento Incidente
U
U 0000-00-00
3209281547
3107728053
U 0000-00-00 MEDERIv1 283 MEDERI 37.00 0
3851314 VDCL 999 -7.00 1 53021110
Sin acuerdo
3106185874
AZTEK_GOBIERNO_RADI AZTEK_IVR_GOBIERNO_P VDCL 998 -4.00 1
3012246934
U AZTEK_GOBIERNO_RADI 731 731.00
U
3108687003
U AZTEK_INTEGRAD_SOPO 249 249.00
3106184794
U
U 0000-00-00
U
AZTEK_EMPRESAS_F 12 12.00 0 32888722 Default
Manual list Agent Not Available
2020-07-22 11:46:58 3235997059 SC 1104696393 Dayana Marcela Obando
DIRECTVFD 7456331 VDCL 999 -7.00 1 3235997059
U
DIRECTVFD 25 DIRECTV 25.00 0 32888725 Default
inbound list Sin contacto
2020-07-22 11:47:21 3112023486 DROP VDCL Inbound No Agent AZTEK_CABLEROS_F
AZTEK_IVR_CABLEROS_F VDCL 998 -5.00 1 3112023486
U
AZTEK_CABLEROS_F 139 139.00 0 32888731
7455371 VDCL 999 -4.00 1 3132001145
U INGMPREVENTIVA
Agent Not Available
U 0000-00-00
3044504453
2020-07-22 11:47:36 13906151 SC 1010120034 LIDA FERNANDA DIRECTVFD
7456331 VDCL 999 -5.00 1 13906151
U DIRECTVFD
Sin contacto
U 0000-00-00
3143280037
U AZTEK_CABLEROS_SOPO 47 47.00 0
3133424947
contesta
3851314 VDCL 999 -7.00 1 53021110
Sin acuerdo
ETBRFP 7432600 VDCL 999 -5.00 1 3202971761
U ETBRFP
ATENCION AL CLIENTE
7455371 VDCL 999 -4.00 1 3132001145
U INGMPREVENTIVA
Agent Not Available
U 0000-00-00
2020-07-22 11:48:28 17975034 INCALL 1033689163 LEIDY JOHANNA VALDERRAMA
17975034
U
MEDERIv1 787 MEDERI 58.00 0 32888750
3138857089
INGMPREVENTIVA 7455371 VDCL 999 -4.00 1 3152048663
U
INGMPREVENTIVA 360 360.00 0 32888754
2020-07-22 11:49:10 3134517572 INCALL 1014236668 MARIA FERNANDA FAJARDO
3134517572
U 0000-00-00
U 0000-00-00
MEDERIv1 255 MEDERI 107.00 0 32888760
MEDERI_PPAL VDCL 998 -5.00 1 18114659
U MEDERIv1
Not Available
2020-07-22 11:49:40 53021110 SA 1040381909 ERIC CARDENAS SOLANO
SERFINANZA 3851314 VDCL 999 -7.00 1 53021110
U 0000-00-00
2020-07-22 11:49:43 3134276620 LLNE 1014247335 LINDA CATERIN BARRAGAN
U 0000-00-00
INPASH 7420591 VDCL 999 -5.00 1 14092043
U INPASH
SEGUIMIENTO
2020-07-22 11:50:01 14723389 LLCN 1026300233 YINAIRA ROMERO MAYORGA
U
7469351 VDCL 999 -5.00 1 3126015493
U DIRECTVEQ
buzon de voz
U
7455371 VDCL 999 -4.00 1 3132001145
U INGMPREVENTIVA
Not Available
2020-07-22 11:51:05 3112023486 NCUNCO 1233891189 CRISTIAN CAMILO CASTAEDA
3112023486
U 0000-00-00 AZTEK_CABLEROS_RADI 1148 AZTECA
contesta
2020-07-22 11:51:17 13023620 DROP 1033804667 DANIELA GOMEZ HERNANDEZ
U
MEDERIv1 164 164.00 0 32888780 Default
Manual list Agent Not Available
U 0000-00-00
MEDERIv1 347 MEDERI 286.00 0 32888781
MEDERI_PPAL VDCL 998 -7.00 1 3102068609
U MEDERIv1
Not Available
2020-07-22 11:51:55 3108601287 STCDU 1057608054 Julian Camilo Parra Gonzalez
3108601287
U 0000-00-00 AZTEK_Aume_Velo_Radi 00517006 CLIENTE CUALGA
JUSTO ANTES DE DARLE EL NUMERO DE RADICADO 874 AZTECA 0.00 0
32888786 Default Manual list Cambio de usuario o contrasena
2020-07-22 11:52:07 18114659 DISPO 1033804667 DANIELA GOMEZ HERNANDEZ
U 0000-00-00
MEDERIv1 269 MEDERI 266.00 0 32888788
Default Manual list
U 0000-00-00
MEDERIv1 515 MEDERI 285.00 0 32888789
Default Manual list Caido_Evidente
Villamarin AZTEK_CABLEROS_CONS AZTEK_IVR_CABLEROS_P VDCL 998 -4.00 1
3016745900
2020-07-22 11:52:29 3102650830 LLNE 1022927297 SANDRA MILENA AYALA TRIANA
U 0000-00-00
MEDERIv1 373 MEDERI 279.00 0 32888792
MEDERI_PPAL VDCL 998 -5.00 1 15637504
U MEDERIv1
Agent Not Available
MEDERI_PPAL VDCL 998 -5.00 1 17617126
U MEDERIv1
Agent Not Available
U 0000-00-00
MEDERIv1 397 MEDERI 308.00 0 32888798
SERFINANZA 3851314 VDCL 999 -4.00 1 3157578864
U 0000-00-00
U 0000-00-00
MEDERIv1 413 MEDERI 248.00 0 32888805
ETBRFP 7432600 VDCL 999 -5.00 1 3112141611
U ETBRFP
ATENCION AL CLIENTE
U 0000-00-00
MEDERIv1 821 MEDERI 205.00 0 32888812
7469359 VDCL 999 -5.00 1 3183978026
U INGMCOBRANZA
Agent Not Available
U 0000-00-00
MEDERIv1 291 MEDERI 167.00 0 32888816
7432600 VDCL 999 -5.00 1 3197972867
U ETBRFP
3164830392
2020-07-22 11:56:07 13060006 INCALL 1022936416 CLAUDIA MILENA LUCAS
PEREZ MEDERIv1 MEDERI_PPAL VDCL 998 -5.00 1
13060006
MEDERI_PPAL VDCL 998 -4.00 1 3134276620
U MEDERIv1
Agent Not Available
7432600 VDCL 999 -5.00 1 13003625
U ETBRFP
U 0000-00-00
MEDERIv1 255 MEDERI 156.00 0 32888835
12252377
U 0000-00-00 MEDERIv1 326 MEDERI 183.00
2020-07-22 11:57:39 573126892130 SA 1048322087 ANDREA QUIROZ
SERFINANZA 3851314 VDCL 999 -5.00 1 573126892130
U 0000-00-00
3134952905
7432600 VDCL 999 -4.00 1 3138102181
U ETBRFP
Agent Not Available
3106185874
U 0000-00-00 AZTEK_EMPRPREMI_SOPO 0000 908 AZTECA
U 0000-00-00
MEDERIv1 415 MEDERI 121.00 0 32888851
49055110
2020-07-22 11:58:57 3205795641 EDR 926949027091993 Alexandra Kellys
Bethzabeth SERFINANZA 3851314 VDCL 999 -5.00 1 3205795641
U 0000-00-00
U 0000-00-00
MEDERIv1 255 MEDERI 107.00 0 32888860
3107879469
3187356761
2020-07-22 11:59:58 3005130186 EDR 52226840 Ruth Isneda Villalba
72007732 U 0000-00-00
SERFINANZA independiente / 500.000!N 470 SERFINAN 0.00 0
32888863 Default inbound list Estudio de Rediferido
U
AZTEK_EMPRESAS_F 513 513.00 0 32888870
U 0000-00-00
U
MEDERIv1 292 MEDERI 100.00 0 32888871
7432600 VDCL 999 -5.00 1 3186604036
U ETBRFP
SOLANO AZTEK_GOBIERNO_RADI AZTEK_IVR_GOBIERNO_P VDCL 998 -4.00 1
3012246934
U 0000-00-00 AZTEK_GOBIERNO_RADI 00517016!N 885
2020-07-22 12:00:55 17140532 RCL 1127358972 MARIELA YUDITH RUIZ TORRES
U
Default inbound list RECLAMACION
U 0000-00-00
MEDERIv1 208 MEDERI 110.00 0 32888878
U 0000-00-00
MEDERIv1 331 MEDERI 110.00 0 32888880
MEDERI_PPAL VDCL 998 -5.00 1 3003381959
U MEDERIv1
Not Available
U 0000-00-00
MEDERIv1 657 MEDERI 138.00 0 32888884
7432600 VDCL 999 -4.00 1 3022578398
U ETBRFP
MEDERI_PPAL VDCL 998 -5.00 1 19019185
U MEDERIv1
Not Available
3124167905
U 0000-00-00 MEDERIv1 441 MEDERI 132.00
0 32888887 Default Manual list Caido_Evidente
2020-07-22 12:02:18 3202731696 EDR 1006022994 JUAN CARLOS MATEUS TAPAZCO
SERFINANZA 7431928 VDCL 999 -5.00 1 3202731696
U 0000-00-00
SERFINANZA TCO REDIFERIDO 3202731696 SE HABLA CON TITULAR Y SE ACEPTA
ESTUDIO DE REDIFERIDO AL SALDO CAPITAL DE LA DEUDA, QUE SE ENCUENTRA POR UN VALOR
DE $3.501.000 A 36 CUOTAS, CADA UNA POR EL VALOR DE $185.000 CON UNA TASA DE
INTERES DEL 1.94%. LAS CUALES VA A 795 SERFINAN 0.00 0 32888889
U
MEDERIv1 130 MEDERI 95.00 0 32888893
3507304879
U
INGMPREVENTIVA 360 360.00 0 32888902
2020-07-22 12:04:07 3003381959 CC 1030617972 YULER ANDREA VEGA SANCHEZ
U 0000-00-00
U 0000-00-00
U 0000-00-00
3203106653
U 0000-00-00 MEDERIv1 607 MEDERI 85.00 0
U 0000-00-00
MEDERIv1 587 MEDERI 127.00 0 32893169
MEDERI_PPAL VDCL 998 -4.00 1 3134074243
U MEDERIv1
Not Available
U 0000-00-00
MEDERIv1 284 MEDERI 133.00 0 32893172
U 0000-00-00
MEDERIv1 175 MEDERI 138.00 0 32893173
1 3143487713
U 0000-00-00 AZTEK_Aume_Velo_Cons 00516030!N 293
Solicitud
U 0000-00-00
MEDERIv1 340 MEDERI 142.00 0 32893181
2020-07-22 12:05:57 14685830 NCONT 1031146486 Adriana Geraldin Pinilla
Panqueva SERFINANZA 7431928 VDCL 999 -5.00 1 14685830
U 0000-00-00
SERFINANZA 14685830 Titular se comunica para verificar opciones DE pago
no contesta
3507304879
46713415
Soporte
U 0000-00-00
MEDERIv1 185 MEDERI 126.00 0 32893187
2020-07-22 12:07:07 3012500744 EFCONS 1233891189 CRISTIAN CAMILO CASTAEDA
3012500744
188.00 0 32893191 Default Manual list Confirmacion
Solucion
3219110665
2020-07-22 12:07:29 3104494431 STFALM 933908720071983 ELVIS RUIZ SANCHEZ
3104494431
U 0000-00-00 AZTEK_CABLEROS_RADI 00516920!N 1244 AZTECA
3228965713
U AZTEK_CABLEROS_RADI 606 606.00
U 0000-00-00
3209426311
U 0000-00-00
MEDERIv1 584 MEDERI 102.00 0 32893201
3115196253
contesta
U
Default inbound list ATENCION AL CLIENTE
U
ETBRFP 7432600 VDCL 999 -4.00 1 3022578398
U ETBRFP
3103523977
U 0000-00-00 MEDERIv1 261 MEDERI 62.00 0
3107241419
7455371 VDCL 999 -4.00 1 3152048663
U INGMPREVENTIVA
Not Available
U 0000-00-00
2020-07-22 12:09:59 3224037319 STVLAN 1007307517 Franklin David Lozano
3224037319
U 0000-00-00 AZTEK_Aume_Velo_Radi 00517023!N 833 AZTECA
0.00 0 32893215 Default Manual list Error
Configuracion VLANs
3134952905
Solicitud
U 0000-00-00
U 0000-00-00
15260420
7432600 VDCL 999 -4.00 1 3054139701
U ETBRFP
Agent Not Available
U
U 0000-00-00
3214998401
U 0000-00-00 MEDERIv1 374 MEDERI 98.00 0
U
2020-07-22 12:11:45 3115563288 STCDU 1057608054 Julian Camilo Parra Gonzalez
3115563288
o contrasena
U 0000-00-00
MEDERIv1 226 MEDERI 105.00 0 32893238
28323131
U 0000-00-00 AZTEK_INTEGRAD_SOPO 517021!Nsrp 2374 AZTECA
7432600 VDCL 999 -5.00 1 3124972297
U ETBRFP
Not Available
49055110
2020-07-22 12:12:18 17975034 LLCN 1023004087 JINNETH VANNESSA HERNANDEZ
U 0000-00-00
17197070
U 0000-00-00 MEDERIv1 240 MEDERI 117.00
0 32893245 Default Manual list INFORMACION GENERAL
7432600 VDCL 999 -5.00 1 3124972297
U ETBRFP
Agent Not Available
U 0000-00-00
2020-07-22 12:13:28 14642306 NCONT 1013681241 Brenda Nataly Manrique Oviedo
SERFINANZA 7431928 VDCL 999 -5.00 1 14642306
U 0000-00-00
MEDERI_PPAL VDCL 998 -5.00 1 12736590
U MEDERIv1
Not Available
3144612532
U
U 0000-00-00
ETBRFP 7432600 VDCL 999 -5.00 1 17244898
U ETBRFP
3108601287
2020-07-22 12:15:12 3118454128 VLL 1018493629 JAIRO ANDREY PEREZ SALAZAR
ETBCORPORATIVO 7469357 VDCL 999 -5.00 1 3118454128
U
ETBCORPORATIVO 939 ETBCONTACTO 47.00 0 32893266
7432600 VDCL 999 -5.00 1 3124972297
U ETBRFP
Agent Not Available
U 0000-00-00
U 0000-00-00
7469351 VDCL 999 -4.00 1 3176976704
U DIRECTVEQ
buzon de voz
3142972517
U 0000-00-00 MEDERIv1 960 MEDERI 0.00 0
U 0000-00-00
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -5.00 1 13921144
U ETBRFP
Agent Not Available
3222521638
U 0000-00-00 MEDERIv1 174 MEDERI 0.00 0
2020-07-22 12:18:23 12667364 CE 1026274143 DIANA CAROLINA TELLEZ TOSCANO
U 0000-00-00
3044504453
MEDERI_PPAL VDCL 998 -5.00 1 17975034
U MEDERIv1
Not Available
U 0000-00-00
U 0000-00-00
2020-07-22 12:19:55 3208362627 LLNE 1022951970 LEIDY VIVIANA MOLINA GONZALEZ
U 0000-00-00
U 0000-00-00
U 0000-00-00
3138781551
U
13633359
U 0000-00-00 MEDERIv1 354 MEDERI 76.00 0
2020-07-22 12:21:20 3017081045 NOC 1013603789 DIEGO ALEJANDRO GOMEZ GIL
U
3114687914
U 0000-00-00
7432600 VDCL 999 -5.00 1 19413787
U ETBRFP
7432600 VDCL 999 -4.00 1 3014144280
U ETBRFP
U 0000-00-00
U 0000-00-00
2020-07-22 12:24:14 3134276620 IF 1001058940 DANIELA LOZANO TEUTA
U 0000-00-00
U 0000-00-00
2020-07-22 12:24:38 3175672774 DES 1010230055 TORRES PALACIOS ANGELICA
MARIA ETBPREVENTIVA 7469347 VDCL 999 -4.00 1 3175672774
U
Default inbound list DESACUERDO
U
AZTEK_EMPRESAS_F 225 225.00 0 32893349
2020-07-22 12:25:53 3173797033 COYM 1233891189 CRISTIAN CAMILO CASTAEDA
HERREO AZTECA_PROVEEDORES AZTEK_IVR_PROVEEDORE VDCL 998 -4.00 1
3173797033
7432600 VDCL 999 -4.00 1 3138198493
U ETBRFP
3176766096
3164885235
2020-07-22 12:27:00 3134708039 DISPO 1023004087 JINNETH VANNESSA HERNANDEZ
U 0000-00-00
Manual list
3219110665
U AZTEK_COMISION_SOPO 54 54.00 0
2020-07-22 12:28:29 3127916739 PRMS 52704491 Claudia Liliana Aguirre Lugo
SERFINANZA 3851314 VDCL 999 -5.00 1 3127916739
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -5.00 1 3142688227
U ETBRFP
Not Available
3114467820
U 0000-00-00 MEDERIv1 669 MEDERI 0.00 0
U 0000-00-00
U 0000-00-00
ETBRFP 7432600 VDCL 999 -4.00 1 3054139701
U ETBRFP
ATENCION AL CLIENTE
7432600 VDCL 999 -5.00 1 573138693519
U ETBRFP
7432600 VDCL 999 -5.00 1 3192782513
U ETBRFP
3183457082
Usuario no contesta
7432600 VDCL 999 -4.00 1 3014144280
U ETBRFP
Agent Not Available
2020-07-22 12:33:54 3203027772 VLL 1003479702 DIRIA ORLANDA MORENO MARTIN
INPASH 7420591 VDCL 999 -5.00 1 3203027772
U INPASH
VOLVER A LLAMAR
Quintero Torres AZTEK_Aume_Velo_Cons AZTEK_IVR_AUMENTOVEL VDCL 998 -4.00
1 3214562722
U 0000-00-00 AZTEK_Aume_Velo_Cons -- !N00514441
U 0000-00-00
2020-07-22 12:34:21 3017081045 NOPR 1010230055 TORRES PALACIOS ANGELICA
U
2020-07-22 12:35:01 3105636801 CE 1022936416 CLAUDIA MILENA LUCAS PEREZ
U 0000-00-00
3128259990
Incidente
2020-07-22 12:36:25 3122734857 STCDU 1007307517 Franklin David Lozano Leon
3122734857
U 0000-00-00 AZTEK_Aume_Vel_Fact 00517046!N 1438 AZTECA
o contrasena
U 0000-00-00
6930993 VDCL 999 -5.00 1 3168573836
no contesta
U 0000-00-00
3108903213
7432600 VDCL 999 -5.00 1 17643090
U ETBRFP
Agent Not Available
2020-07-22 12:39:26 3205212994 SA 1022441774 Tania Julieth Hernandez
Gonzalez SERFINANZA 7431928 VDCL 999 -5.00 1 3205212994
U 0000-00-00
U 0000-00-00
2020-07-22 12:40:34 3168544109 CPRINT 1233891189 CRISTIAN CAMILO CASTAEDA
HERREO AZTEK_COMISION_SOPO AZTEK_IVR_COMISIONAM VDCL 998 -5.00 1
3168544109
U 0000-00-00 AZTEK_COMISION_SOPO 1932 AZTECA
90.00 0 32893470 Default Manual list Primer intento
2020-07-22 12:41:52 3186084365 NCERRA 1235246585 santander ruidiaz parra
3186084365
U 0000-00-00 AZTEK_COMISIONA_RADI 826002299!Nsrp 1219
Nmero errado
ETBRFP 7432600 VDCL 999 -5.00 1 19413787
U ETBRFP
ATENCION AL CLIENTE
7432600 VDCL 999 -5.00 1 3124972297
U ETBRFP
Agent Not Available
U 0000-00-00
U 0000-00-00
2020-07-22 12:44:11 3204636941 SPM 1014224556 YOLIMA CASTIBLANCO MARTINEZ
U 0000-00-00
2020-07-22 12:45:17 3162278983 NCUNCO 1024573112 winder fabian torres
3162278983
contesta
3133424947
Usuario no contesta
2020-07-22 12:46:30 3013595117 EDR 1022441774 Tania Julieth Hernandez
U 0000-00-00
2020-07-22 12:47:00 3144407106 EDR 1014304236 LEONARDO ALBERTO SANTOS
FRANCO SERFINANZA 7431928 VDCL 999 -5.00 1 3144407106
U 0000-00-00
SERFINANZA pensionada/ingresos de 860.000 916 SERFINAN 0.00 0
7455371 VDCL 999 -4.00 1 3152048663
U INGMPREVENTIVA
Agent Not Available
3174272879
14396966
U 0000-00-00 MEDERIv1 141 MEDERI 0.00 0
3202826289
7432600 VDCL 999 -5.00 1 16452068
U ETBRFP
Agent Not Available
2020-07-22 12:52:52 3152083872 SA 1040381909 ERIC CARDENAS SOLANO
SERFINANZA 3851314 VDCL 999 -4.00 1 3152083872
U 0000-00-00
2020-07-22 12:53:38 3152083872 SA 52392047 KATHERIN CALDERON SERFINANZA
3851314 VDCL 999 -4.00 1 3152083872
Sin acuerdo
2020-07-22 12:53:54 3194605153 LLCN 1001058940 DANIELA LOZANO TEUTA
U 0000-00-00
3144900664
U 0000-00-00
28323131
U 0000-00-00 AZTEK_INTEGRAD_SOPO 00517047!N 747
U 0000-00-00
U 0000-00-00
2020-07-22 12:57:47 3104330653 VLL 1001271549 Natalia Cortes SERFINANZA
7431928 VDCL 999 -7.00 1 3104330653
VOLVER A LLAMAR
3183457082
Usuario no contesta
U 0000-00-00
2020-07-22 13:00:07 3144900664 COYM 1235246585 santander ruidiaz parra
3144900664
U 0000-00-00 AZTEK_COMISION_SOPO 00516804!Nsrp 1154
Tecnico OYM
2020-07-22 13:00:57 3104330653 MCT 1019070466 JULLY CASTRO SERFINANZA
7431928 VDCL 999 -7.00 1 3104330653
Mensaje con tercero
2020-07-22 13:01:34 3173797033 COYM 1024573112 winder fabian torres cardenas
3173797033
U 0000-00-00 AZTECA_PROVEEDORES 00516329!N 883 AZTECA
2020-07-22 13:01:46 3104330653 NCONT 1015454932 Yeimy Andrea Quemba
SERFINANZA 7431928 VDCL 999 -7.00 1 3104330653
U 0000-00-00
U 0000-00-00
3004551093
U 0000-00-00
2020-07-22 13:02:30 3142283275 TCDTIC 1099992534 yeiner.atencia
3142283275
496.00 0 32893579 Default Manual list Cierre de
Tickets
Quintero Torres AZTEK_Aume_Velo_Radi AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00
1 3114974226
U 0000-00-00 AZTEK_Aume_Velo_Radi 00505028 1358
7431928 VDCL 999 -7.00 1 3104330653
Mensaje con tercero
13924371
U 0000-00-00 MEDERIv1 839 MEDERI 0.00 0
7432600 VDCL 999 -5.00 1 17643090
U ETBRFP
Agent Not Available
U 0000-00-00
U 0000-00-00
3183457082
Usuario no contesta
2020-07-22 13:06:57 3016456015 ACDX 1001058940 DANIELA LOZANO TEUTA
U 0000-00-00
U 0000-00-00
53860153
2020-07-22 13:08:55 3164885235 STPDLE 1099992534 yeiner.atencia
3164885235
549.00 0 32893605 Default Manual list Percepcion
de Lentitud
U 0000-00-00
U 0000-00-00
2020-07-22 13:10:51 3123521051 NOPR 1010230055 TORRES PALACIOS ANGELICA
U
2020-07-22 13:10:55 3132102380 COYM 1057608054 Julian Camilo Parra Gonzalez
3132102380
7432600 VDCL 999 -5.00 1 17643090
U ETBRFP
Agent Not Available
2020-07-22 13:11:22 3138824040 REP 1071987022 LUZ ESTEFANNI ONOFRE DAZA
U 0000-00-00
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -4.00 1 3133624841
U ETBRFP
Not Available
U 0000-00-00
2020-07-22 13:13:48 3123521051 NOC 1010230055 TORRES PALACIOS ANGELICA
U
2020-07-22 13:14:34 3002322784 SA 1015454932 Yeimy Andrea Quemba
SERFINANZA 7431928 VDCL 999 -5.00 1 3002322784
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -4.00 1 3219668830
U ETBRFP
Benitez Guevara AZTK_MigradosCXD_CON AZTEK_IVR_MIGRADOS_P VDCL 998 -5.00
1 3114849193
U 0000-00-00 AZTK_MigradosCXD_CON '000 90 AZTECA
2020-07-22 13:15:13 3145411913 STFOB 1036626938 Edna Margarita Torres Patino
3145411913
0.00 0 32893638 Default Manual list Falla o bloqueo
CPE PoE
U 0000-00-00
2020-07-22 13:15:32 19379881 NC 1013601143 Sindy Juliet Hurtado Reina
DIRECTVEQ 7469351 VDCL 999 -5.00 1 19379881
U
U 0000-00-00
U 0000-00-00
U 0000-00-00
U 0000-00-00
3164845202
U 0000-00-00 MEDERIv1 644 MEDERI 32.00 0
U 0000-00-00
7469351 VDCL 999 -7.00 1 3102832591
U DIRECTVEQ
buzon de voz
U 0000-00-00
3183457082
3115874408
U 0000-00-00
2020-07-22 13:18:24 3044804445 PRMS 1033815680 DIANETH VALERIA LONDOO
ALVAREZ SERFINANZA 7431928 VDCL 999 -4.00 1
3044804445
U 0000-00-00 SERFINANZA PROMESA DE PAGO POR EL VALOR DE
145.000 PARA EL DÍA 01 DE AGOSTO//SE ACTUALIZAN DATOS 436 SERFINAN 0.00 0
32893663 Default inbound list Promesa de pago
7469351 VDCL 999 -5.00 1 3165485794
U DIRECTVEQ
Not Available
U 0000-00-00
U 0000-00-00
3208029692
Villamarin AZTEK_CABLEROS_RADI AZTEK_IVR_CABLEROS_P VDCL 998 -4.00 1
3023140800
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -5.00 1 3003975079
U ETBRFP
2020-07-22 13:21:42 17554985 AE 1001058940 DANIELA LOZANO TEUTA
U 0000-00-00
U 0000-00-00
U 0000-00-00
2020-07-22 13:24:49 3142765654 PQRPDP 1233891189 CRISTIAN CAMILO CASTAEDA
3142765654
0.00 0 32893692 Default Manual list Puntos de Pago
U 0000-00-00
7432600 VDCL 999 -4.00 1 3158159475
U ETBRFP
Agent Not Available
U 0000-00-00
U 0000-00-00
U 0000-00-00
Benitez Guevara AZTK_MigradosCXD_RAD AZTEK_IVR_MIGRADOS_P VDCL 998 -5.00
1 3114849193
2020-07-22 13:27:04 3232919050 COYM 1235246585 santander ruidiaz parra
3232919050
U 0000-00-00 AZTEK_COMISION_SOPO 516681!Nsrp 1071 AZTECA
7432600 VDCL 999 -5.00 1 18870072
U ETBRFP
Not Available
2020-07-22 13:27:44 15641960 AE 1022936416 CLAUDIA MILENA LUCAS PEREZ
U 0000-00-00
7432600 VDCL 999 -5.00 1 17643090
U ETBRFP
Agent Not Available
3152111186
contesta
U 0000-00-00
7432600 VDCL 999 -5.00 1 573046481647
U ETBRFP
Agent Not Available
7432600 VDCL 999 -5.00 1 3003975079
U ETBRFP
Not Available
2020-07-22 13:28:33 18114659 APRO 1030634510 BRIGITH JULIANA TELLEZ FANDIO
U 0000-00-00
7432600 VDCL 999 -5.00 1 3223616462
U ETBRFP
Agent Not Available
U 0000-00-00
U 0000-00-00
U 0000-00-00
3196688721
U 0000-00-00 AZTEK_Aume_Velo_Cons 867 AZTECA
ONT
2020-07-22 13:30:09 3167714578 CE 1001058940 DANIELA LOZANO TEUTA
U 0000-00-00
53850402
7432600 VDCL 999 -5.00 1 17781313
U ETBRFP
Agent Not Available
2020-07-22 13:30:44 16199984 NOCON 1010015476 BOLIVAR MONTOYA DAVID RICARDO
U
2020-07-22 13:30:50 3103342491 PQRCAN 941358721011978 Pedro Luis Cova
3103342491
Cacelacion
U 0000-00-00
U 0000-00-00
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -5.00 1 17781313
U ETBRFP
Agent Not Available
7432600 VDCL 999 -5.00 1 573046481647
U ETBRFP
3123525223
U 0000-00-00 MEDERIv1 160 MEDERI 0.00 0
2020-07-22 13:35:03 3167795875 PRMS 1019133147 MARIA ALEJANDRA SERFINANZA
3851314 VDCL 999 -5.00 1 3167795875
Promesa de pago
U 0000-00-00
2020-07-22 13:35:46 14753387 IF 1022936416 CLAUDIA MILENA LUCAS PEREZ
U 0000-00-00
2020-07-22 13:35:59 3115688980 INCALL 80219238 DAVID ALEXANDER BULLA
3115688980
U AZTEK_Aume_Velo_Radi 82 AZTECA 0.00
Saldaa AZTEK_EMPRESAS_F AZTEK_IVR_EMPRESAS_F VDCL 998 -7.00 1
3106497891
U 0000-00-00 AZTEK_EMPRESAS_F 71 AZTECA 0.00
0 32893758 Default Manual list Usuario no contesta
U 0000-00-00
13659648
U 0000-00-00 MEDERIv1 271 MEDERI 0.00 0
2020-07-22 13:38:23 3015480278 PQRAFA 1057608054 Julian Camilo Parra
Gonzalez AZTK_MigradosCXD_RAD AZTEK_IVR_MIGRADOS_P VDCL 998 -4.00 1
3015480278
U 0000-00-00 AZTK_MigradosCXD_RAD se comunica cliente
informando que el paz y salvo no se lo han enviado aun sin embargo no se genera
caso ya que informan que ya le respondieron 356 AZTECA 0.00 0
32893769 Default Manual list Aclaracion Factura
2020-07-22 13:38:44 14599406 SPM 1026300233 YINAIRA ROMERO MAYORGA
U 0000-00-00
12652559
U 0000-00-00 MEDERIv1 1018 MEDERI 0.00 0
7432600 VDCL 999 -4.00 1 3059233921
U ETBRFP
Agent Not Available
Patino AZTEK_Aume_Velo_Radi AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3115688980
3058124440
U 0000-00-00
Benitez Guevara AZTEK_Aume_Velo_Radi AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00
1 3144551985
AZTECA 0.00 0 32893784 Default Manual list Nmero
errado
U 0000-00-00
MEDERI_PPAL VDCL 998 -4.00 1 3058124440
U MEDERIv1
Not Available
87638232
Usuario no contesta
2020-07-22 13:42:21 Anonymous CSINCI 1073173915 DAVID JULIAN ZABALA
Anonymous
U 0000-00-00 AZTEK_CABLEROS_SOPO 00516940!N 129
3058124440
U 0000-00-00 MEDERIv1 629 MEDERI 0.00 0
2020-07-22 13:43:13 3007457773 LLNE 1014224556 YOLIMA CASTIBLANCO MARTINEZ
U 0000-00-00
7432600 VDCL 999 -4.00 1 3059233921
U ETBRFP
Not Available
2020-07-22 13:44:22 3102584562 EFMDA 1233891189 CRISTIAN CAMILO CASTAEDA
HERREO AZTEK_EMPRTOP_SOPO 4863499 VDCL 999 -7.00 1 3102584562
U 0000-
00-00 AZTEK_EMPRTOP_SOPO 00516979 427 AZTECA 0.00 0
32893802 Default inbound list Seguimiento MDA
U 0000-00-00
7432600 VDCL 999 -5.00 1 3224578706
U ETBRFP
U 0000-00-00
U 0000-00-00
U 0000-00-00
2020-07-22 13:47:25 3012779912 STFOB 1067881176 Gustavo Alberto Silva
3012779912
CPE PoE
U 0000-00-00
2020-07-22 13:48:30 3125103108 PQRAPT 1004491140 Brayan Alexander
1 3125103108
U 0000-00-00 AZTEK_Aume_Velo_Cons Caso!N00517081
Ajuste por tiempo fuera de ser
U 0000-00-00
U 0000-00-00
U 0000-00-00
53850402
Soporte
3208456309
7432600 VDCL 999 -5.00 1 3203924290
U ETBRFP
Not Available
3105640902
contesta
U 0000-00-00
U 0000-00-00
U 0000-00-00
3105640902
Usuario no contesta
U 0000-00-00
2020-07-22 13:57:04 3204894597 TSOPR 1019100861 YEISON MIGUEL MOYA MONTERO
3204894597
U 0000-00-00
7432600 VDCL 999 -5.00 1 3144033144
U ETBRFP
Agent Not Available
INPASH 7420591 VDCL 999 -5.00 1 3125072754
U INPASH
SEGUIMIENTO
3216133449
U 0000-00-00 MEDERIv1 222 MEDERI 0.00 0
2020-07-22 13:58:59 17907548 LLCN 1022936416 CLAUDIA MILENA LUCAS PEREZ
U 0000-00-00
49055110
contesta
2020-07-22 13:59:33 3206367915 VLL 1012459529 JUAN CARLOS MARIN HENAO SERRED
7469344 VDCL 999 -5.00 1 3206367915
U 0000-00-00 SERRED
VOLVER A LLAMAR
14327977
U 0000-00-00 MEDERIv1 186 MEDERI 0.00 0
U 0000-00-00
3336218514
contesta
ETBRFP 7432600 VDCL 999 -5.00 1 13465634
U ETBRFP
ATENCION AL CLIENTE
ETBRFP 7432600 VDCL 999 -5.00 1 19029816
U ETBRFP
7432600 VDCL 999 -5.00 1 17621887
U ETBRFP
3108143535
2020-07-22 14:02:03 3123588397 APRO 1031158743 ANGIE PAOLA GUERRERO
U 0000-00-00
3152061557
U 0000-00-00 AZTEK_Aume_Vel_Sop CM-2334982 639 AZTECA
ONT
U 0000-00-00
3152111186
contesta
U 0000-00-00
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -5.00 1 3204391108
U ETBRFP
2020-07-22 14:05:46 3206367915 VLL 52704491 Claudia Liliana Aguirre Lugo
SERRED 7469344 VDCL 999 -5.00 1 3206367915
U 0000-00-00
2020-07-22 14:06:17 3206367915 EDR 52704491 Claudia Liliana Aguirre Lugo
SERRED 7469344 VDCL 999 -5.00 1 3206367915
U 0000-00-00
7432600 VDCL 999 -5.00 1 16220042
U ETBRFP
Agent Not Available
7431928 VDCL 999 -4.00 1 3136816487
VOLVER A LLAMAR
2020-07-22 14:06:42 49055110 STCAFI 1233891189 CRISTIAN CAMILO CASTAEDA
49055110
U 0000-00-00 AZTEK_CABLEROS_SOPO 476 AZTECA
de Fibra UK
3212465186
contesta
3336218514
3216709048
U 0000-00-00 AZTEK_Aume_Velo_Radi se deja comentario:
Estado Solicitud
3505210620
U 0000-00-00 MEDERIv1 201 MEDERI 0.00 0
3138857089
Nmero errado
3108665151
U 0000-00-00 MEDERIv1 258 MEDERI 0.00 0
U 0000-00-00
2020-07-22 14:08:02 18830336 IF 1022936416 CLAUDIA MILENA LUCAS PEREZ
U 0000-00-00
3152111186
contesta
U 0000-00-00
3104933261
contesta
7432600 VDCL 999 -5.00 1 3202782420
U ETBRFP
3138857089
contesta
U 0000-00-00
U 0000-00-00
19213182
U 0000-00-00 MEDERIv1 179 MEDERI 0.00 0
SERFINANZA 3851314 VDCL 999 -4.00 1 3016317649
U 0000-00-00
2020-07-22 14:13:40 15243018 SA 1000592832 mateo rojas rojas SERFINANZA
7431928 VDCL 999 -5.00 1 15243018
15243018 EMPLEADA / 1.000.000 413 SERFINAN 0.00 0 32893950
Saldaa AZTEK_EMPRESA_CONS AZTEK_IVR_EMPRESAS_P VDCL 998 -7.00 1
3103262161
U 0000-00-00 AZTEK_EMPRESA_CONS 40 AZTECA
contesta
12883187
U 0000-00-00 MEDERIv1 279 MEDERI 0.00 0
ETBRFP 7432600 VDCL 999 -5.00 1 17830973
U ETBRFP
ATENCION AL CLIENTE
ETBRFP 7432600 VDCL 999 -5.00 1 3209634575
U ETBRFP
U 0000-00-00
U 0000-00-00
AZTEK_CONDIG_FACTURA IVR_CONDIG_INACTIVO VDCL 998 -5.00 1
3184620153
U AZTEK_CONDIG_FACTURA 600 600.00
0 32893961 Default Manual list Inbound Queue Timeout
Drop
3204894597
AZTECA 0.00 0 32893962 Default Manual list Falla
o bloqueo de ONT
2020-07-22 14:16:26 3212212545 CE 1014224556 YOLIMA CASTIBLANCO MARTINEZ
U 0000-00-00
7432600 VDCL 999 -5.00 1 3203924290
U ETBRFP
7432600 VDCL 999 -5.00 1 3202782420
U ETBRFP
U 0000-00-00
U 0000-00-00
U 0000-00-00
2020-07-22 14:17:27 3113402975 INCALL 1019100861 YEISON MIGUEL MOYA
MONTERO AZTEK_EMPRESAS_SOPO AZTEK_IVR_EMPRESAS VDCL 998 -5.00 1
3113402975
3152111186
2020-07-22 14:18:14 3125688677 TIMEOT VDCL Inbound No Agent DIRECTVFD
7456331 VDCL 999 -5.00 1 3125688677
U DIRECTVFD
2020-07-22 14:20:04 15185939 DROP VDCL Inbound No Agent DTVFDV
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
Agent Not Available
2020-07-22 14:20:18 3013762255 COYM 1233891189 CRISTIAN CAMILO CASTAEDA
HERREO AZTEK_COMISION_SOPO AZTEK_IVR_COMISIONAM VDCL 998 -4.00 1
3013762255
U 0000-00-00 AZTEK_COMISION_SOPO 00515725 690 AZTECA
3115874408
U 0000-00-00 AZTEK_Aume_Vel_Sop 796 AZTECA
53850402
U
7432600 VDCL 999 -5.00 1 17421560
U ETBRFP
Agent Not Available
3134855405
U 0000-00-00 MEDERIv1 108 MEDERI 0.00 0
SERFINANZA 7431928 VDCL 999 -5.00 1 3145393716
U 0000-00-00
17565799
U 0000-00-00 MEDERIv1 156 MEDERI 0.00 0
2020-07-22 14:23:07 15185939 TIMEOT VDCL Inbound No Agent DTVFDV
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
7455371 VDCL 999 -5.00 1 3207846748
U INGMPREVENTIVA
Not Available
U 0000-00-00
7469359 VDCL 999 -5.00 1 42060532
U INGMCOBRANZA
U 0000-00-00
49055110
U 0000-00-00
U 0000-00-00
U
2020-07-22 14:24:39 3125688677 TIMEOT VDCL Inbound No Agent DIRECTVFD
7456331 VDCL 999 -5.00 1 3125688677
U DIRECTVFD
7432600 VDCL 999 -5.00 1 3168767259
U ETBRFP
Agent Not Available
U
INGMPREVENTIVA 360 360.00 0 32894008
U 0000-00-00
2020-07-22 14:26:34 3144208639 NOCON 1192802686 ANDREA ALEJANDRA ALVAREZ
SALAS ETB_FACTURA_DIGITAL 7455313 VDCL 999 -5.00 1 3144208639
U
SERFINANZA 7431928 VDCL 999 -5.00 1 3205645145
U 0000-00-00
7431928 VDCL 999 -5.00 1 3205645145
Sin acuerdo
3138546029
U 0000-00-00 MEDERIv1 336 MEDERI 0.00 0
2020-07-22 14:27:38 3144208639 CAMFA 1233500781 KAREN ESTEFANNY MAHECHA BARON
U
ETBRFP 7432600 VDCL 999 -5.00 1 13420301
U ETBRFP
7432600 VDCL 999 -5.00 1 12664020
U ETBRFP
U 0000-00-00
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
U 0000-00-00
46713415
Usuario no contesta
7469359 VDCL 999 -5.00 1 42060532
U INGMCOBRANZA
7432600 VDCL 999 -7.00 1 3107341845
U ETBRFP
U 0000-00-00
2020-07-22 14:31:42 17206747 LLCN 1014224556 YOLIMA CASTIBLANCO MARTINEZ
U 0000-00-00
2020-07-22 14:32:17 3118454128 DROP VDCL Inbound No Agent ETBCORPORATIVO
7469357 VDCL 999 -5.00 1 3118454128
U ETBCORPORATIVO
Not Available
46713415
contesta
2020-07-22 14:33:13 3187518107 NCONT 1014304236 LEONARDO ALBERTO SANTOS
U 0000-00-00
49055110
contesta
U 0000-00-00
2020-07-22 14:33:28 27374216 STLLNS 1070986671 sebastian bolanos garcia
27374216
0.00 0 32894047 Default Manual list Llamada no seria
U 0000-00-00
17464102
U 0000-00-00 MEDERIv1 163 MEDERI 0.00 0
7432600 VDCL 999 -5.00 1 3192782513
U ETBRFP
U 0000-00-00
15484066
U 0000-00-00 MEDERIv1 447 MEDERI 55.00 0
7432600 VDCL 999 -5.00 1 12664020
U ETBRFP
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
Quintero Torres AZTK_MigradosCXD_CON AZTEK_IVR_MIGRADOS_P VDCL 998 -5.00
1 3114849193
U 0000-00-00 AZTK_MigradosCXD_CON 00516666 283
46713415
contesta
U 0000-00-00
7432600 VDCL 999 -5.00 1 573138693519
U ETBRFP
2020-07-22 14:36:31 3176371441 PQRAFA 1101462246 Maifren Munzon Alvarez
3176371441
U 0000-00-00
3127953296
contesta
3102655308
U 0000-00-00
U 0000-00-00
2020-07-22 14:38:00 18285629 CC 1026274143 DIANA CAROLINA TELLEZ TOSCANO
U 0000-00-00
7432600 VDCL 999 -7.00 1 3107341845
U ETBRFP
U
3122352504
contesta
2020-07-22 14:38:32 18824339 CC 1030634510 BRIGITH JULIANA TELLEZ FANDIO
U 0000-00-00
U 0000-00-00
MEDERIv1 500 MEDERI 120.00 0 32894075
2020-07-22 14:38:52 3214415112 STFDIP 1014211462 Rodolfo Alexander
3214415112
Direccionamiento IP
7469351 VDCL 999 -4.00 1 3219365503
U DIRECTVEQ
Not Available
U 0000-00-00
3209775061
U 0000-00-00 MEDERIv1 337 MEDERI 111.00
3503360433
3122352504
contesta
U 0000-00-00
7469351 VDCL 999 -4.00 1 3219365503
U DIRECTVEQ
Agent Not Available
U 0000-00-00
U 0000-00-00
MEDERIv1 389 MEDERI 119.00 0 32894092
2020-07-22 14:41:46 3059253554 YPG 1010230055 TORRES PALACIOS ANGELICA
U
3209151767
7432600 VDCL 999 -5.00 1 3003975079
U ETBRFP
3127953296
contesta
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
2020-07-22 14:42:59 3148370584 STVLAN 1007307517 Franklin David Lozano
Leon AZTEK_Aume_Velo_Cons AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3148370584
0.00 0 32894098 Default Manual list Error
Configuracion VLANs
3158128405
contesta
U 0000-00-00
Vivas AZTEK_EMPRPREMI_SOPO AZTEK_IVR_EMPRESASPR VDCL 998 -5.00 1
53850402
3108135043
U 0000-00-00 MEDERIv1 180 MEDERI 33.00 0
2020-07-22 14:45:31 3202782420 VLL 1007789803 MARIA ALEJANDRA GONZALEZ
CAPERA ETBRFP 7432600 VDCL 999 -5.00 1 3202782420
U
7469351 VDCL 999 -5.00 1 13906151
U DIRECTVEQ
Not Available
2020-07-22 14:45:47 3006896773 LLCN 1030634510 BRIGITH JULIANA TELLEZ FANDIO
U 0000-00-00
U
49055110
contesta
2020-07-22 14:46:45 13906151 NC 1010109421 MARIA NATALIA GUZMAN HUERTAS
DIRECTVEQ 7469351 VDCL 999 -5.00 1 13906151
U
3158128405
contesta
U 0000-00-00
ETBRFP 7432600 VDCL 999 -5.00 1 3003975079
U ETBRFP
VOLVER A LLAMAR
ETBRFP 7432600 VDCL 999 -5.00 1 3163849050
U ETBRFP
2020-07-22 14:48:47 3152448087 MCT 1022441774 Tania Julieth Hernandez
U 0000-00-00
inbound list Mensaje con tercero
U 0000-00-00
7469351 VDCL 999 -5.00 1 13906151
U DIRECTVEQ
Not Available
U 0000-00-00
2020-07-22 14:49:34 3162278983 CSINCI 1010231016 JULIN DAVID RUIZ MORALES
3162278983
Incidente
SERFINANZA 7431928 VDCL 999 -4.00 1 3212095749
U 0000-00-00
ETBRFP 7432600 VDCL 999 -5.00 1 3003975079
U ETBRFP
ATENCION AL CLIENTE
14348762
U 0000-00-00 MEDERIv1 108 MEDERI 0.00 0
2020-07-22 14:50:43 3163849050 DISPO 1097332999 YERFIN DISNEY ARDILA OTALORA
ETBRFP 7432600 VDCL 999 -5.00 1 3163849050
U ETBRFP
list
3147836486
CPE PoE
U 0000-00-00
U 0000-00-00
U 0000-00-00
7469351 VDCL 999 -5.00 1 13906151
U DIRECTVEQ
Not Available
3112892977
U 0000-00-00 MEDERIv1 134 MEDERI 10.00 0
16429726
contesta
ETBRFP 7432600 VDCL 999 -5.00 1 17221950
U ETBRFP
2020-07-22 14:52:56 3118454128 DROP VDCL Inbound No Agent ETBCORPORATIVO
7469357 VDCL 999 -5.00 1 3118454128
U ETBCORPORATIVO
Agent Not Available
2020-07-22 14:53:00 3143322809 ACDX 1030634510 BRIGITH JULIANA TELLEZ FANDIO
U 0000-00-00
7432600 VDCL 999 -5.00 1 3163849050
U ETBRFP
14690395
U 0000-00-00 MEDERIv1 110 MEDERI 9.00 0
U 0000-00-00
MEDERI_PPAL VDCL 998 -5.00 1 14959041
U MEDERIv1
Not Available
3213164758
AZ_GOBIERNO_FACTURAC AZTEK_IVR_GOBIERNO_F VDCL 998 -4.00 1
3133422295
U 0000-00-00 AZ_GOBIERNO_FACTURAC No se crea caso registra
tipos de factura diferente en tres aplicativos diferentes 1091 AZTECA 334.00
DIRECTVEQ 7469351 VDCL 999 -5.00 1 13906151
U
2020-07-22 14:55:50 3118454128 NOC 1013603789 DIEGO ALEJANDRO GOMEZ GIL
U
7432600 VDCL 999 -5.00 1 3183724823
U ETBRFP
2020-07-22 14:56:16 3214825676 STCDU 1101462246 Maifren Munzon Alvarez
3214825676
o contrasena
3016217037
ONT
U 0000-00-00
SERFINANZA 3851314 VDCL 999 -4.00 1 3045656421
U 0000-00-00
49055110
contesta
2020-07-22 14:57:39 3114189856 EFSFM 941358721011978 Pedro Luis Cova Medina
3114189856
U 0000-00-00 AZTEK_EMPRESA_CONS Caso!N00516465 185
Seguimiento Falla masiva
16690954
U 0000-00-00 MEDERIv1 244 MEDERI 0.00 0
3224111662
U 0000-00-00
U 0000-00-00
ETBRFP 7432600 VDCL 999 -5.00 1 12664020
U ETBRFP
3214415112
170.00 0 32894187 Default Manual list Falla o
bloqueo de ONT
7432600 VDCL 999 -5.00 1 17454637
U ETBRFP
3113402975
contesta
3502979053
2020-07-22 15:02:16 12830584 NOCON 919452225011990 OTERO GONZALEZ CLARELIS
ALEJANDRA ETB_FACTURA_DIGITAL 7455313 VDCL 999 -5.00 1 12830584
U
U 0000-00-00
7432600 VDCL 999 -4.00 1 3214744296
U ETBRFP
2020-07-22 15:02:39 Anonymous PQRAFA 941358721011978 Pedro Luis Cova
Anonymous
Aclaracion Factura
7432600 VDCL 999 -5.00 1 3183724823
U ETBRFP
U 0000-00-00
U 0000-00-00
U 0000-00-00
3223049493
contesta
Leon AZTEK_Aume_Velo_Cons AZTEK_IVR_AUMENTOVEL VDCL 998 -4.00 1
3175724770
U AZTEK_Aume_Velo_Cons 796 AZTECA 0.00
3115294924
U 0000-00-00 AZTEK_Aume_Vel_Sop -- !N00511154 470
Solicitud
3113402975
2020-07-22 15:05:20 19396548 CE 1001058940 DANIELA LOZANO TEUTA
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -4.00 1 3176552158
U ETBRFP
2020-07-22 15:05:58 3108601287 PQRESO 1101462246 Maifren Munzon Alvarez
3108601287
3223049493
contesta
U 0000-00-00
2020-07-22 15:07:05 3108143535 STCAFI 1233891189 CRISTIAN CAMILO CASTAEDA
3108143535
de Fibra UK
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
2020-07-22 15:07:35 3112691448 PQRCAN 1014211462 Rodolfo Alexander
3112691448
3204832621
U 0000-00-00 MEDERIv1 88 MEDERI 0.00 0
7469351 VDCL 999 -5.00 1 3116684197
U DIRECTVEQ
buzon de voz
U 0000-00-00
U
2020-07-22 15:08:58 Anonymous SND 1014247335 LINDA CATERIN BARRAGAN
JIMENEZ MEDERIv1 MEDERI_PPAL VDCL 998 -5.00 1 Anonymous
U 0000-00-00
MEDERIv1 Anonymous 393 MEDERI 0.00 0 32894236
U 0000-00-00
7432600 VDCL 999 -5.00 1 3183724823
U ETBRFP
U
2020-07-22 15:11:09 3103313325 SA 52704491 Claudia Liliana Aguirre Lugo
SERFINANZA 3851314 VDCL 999 -7.00 1 3103313325
U 0000-00-00
DIRECTVEQ 7469351 VDCL 999 -7.00 1 3104539854
U
7432600 VDCL 999 -5.00 1 16220042
U ETBRFP
7432600 VDCL 999 -5.00 1 16296194
U ETBRFP
Agent Not Available
7432600 VDCL 999 -5.00 1 14570783
U ETBRFP
3116978433
U 0000-00-00
ETBRFP 7432600 VDCL 999 -5.00 1 3223616462
U ETBRFP
3182890620
U 0000-00-00
18214935
U 0000-00-00 MEDERIv1 224 MEDERI 0.00 0
AZTK_MigradosCXD_RAD AZTEK_IVR_MIGRADOS_P VDCL 998 -7.00 1
3105779636
de Fibra UK
U 0000-00-00
2020-07-22 15:15:53 3183906386 APRO 1023004087 JINNETH VANNESSA HERNANDEZ
U 0000-00-00
SERFINANZA 7431928 VDCL 999 -5.00 1 3202676117
U 0000-00-00
3105633109
contesta
U 0000-00-00
U 0000-00-00
2020-07-22 15:19:04 3105633109 PQRAFA 941358721011978 Pedro Luis Cova
3105633109
Aclaracion Factura
U 0000-00-00
7432600 VDCL 999 -5.00 1 17836029
U ETBRFP
Not Available
U 0000-00-00
18219082
contesta
AZTEK_COMISIONA_CONS AZTEK_IVR_COMISIONAM VDCL 998 -7.00 1
3106801165
U 0000-00-00 AZTEK_COMISIONA_CONS SER-247639!NSRP 1488
AZTECA 0.00 0 32894288 Default Manual list Tcnico
Comisionamiento
7432600 VDCL 999 -5.00 1 17221950
U ETBRFP
3125828607
U 0000-00-00
SERFINANZA 3118141814 ingresa llamada tt solicitaba el valor a cancelar en
agosto 351 SERFINAN 0.00 0 32894291 Default inbound list
VOLVER A LLAMAR
49055110
CPE PoE
3123666704
3103730483
contesta
U 0000-00-00
3117665280
U 0000-00-00 MEDERIv1 167 MEDERI 0.00 0
U 0000-00-00
18219082
contesta
2020-07-22 15:22:47 3197840457 STCPE 1036626938 Edna Margarita Torres Patino
3197840457
3136128079
3851314 VDCL 999 -4.00 1 3137994506
Mensaje con tercero
U 0000-00-00
7432600 VDCL 999 -5.00 1 14570783
U ETBRFP
U 0000-00-00
3214768400
U 0000-00-00 AZTEK_Aume_Velo_Radi llamada si audio 118
Aclaracion Factura
U 0000-00-00
7469359 VDCL 999 -5.00 1 3206196132
U INGMCOBRANZA
U 0000-00-00
3136128079
contesta
U
MEDERIv1 16 MEDERI 0.00 0 32894322
7432600 VDCL 999 -5.00 1 573138693519
U ETBRFP
3138099460
U 0000-00-00 MEDERIv1 416 MEDERI 0.00 0
U
U 0000-00-00
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -5.00 1 17221950
U ETBRFP
Agent Not Available
3122782677
3008042463
U 0000-00-00
2020-07-22 15:27:51 3214768400 STFDIP 1014211462 Rodolfo Alexander
3214768400
U 0000-00-00 AZTEK_Aume_Velo_Radi CM-2335793 938 AZTECA
Direccionamiento IP
3132152087
U 0000-00-00 AZTEK_Aume_Velo_Cons 467 AZTECA
3213845700
Incidente
U 0000-00-00
3136128079
contesta
7431928 VDCL 999 -4.00 1 3215876382
no contesta
U 0000-00-00
U 0000-00-00
3115116012
contesta
U 0000-00-00
2020-07-22 15:31:39 3143659246 PQRTEX 1036626938 Edna Margarita Torres
Patino AZTEK_PYMES_SOPO AZTEK_IVR_PYMES VDCL 998 -5.00 1 3143659246
U 0000-
00-00 AZTEK_PYMES_SOPO 00517137 480 AZTECA 0.00 0
32894350 Default Manual list Traslado externo
ETBRFP 7432600 VDCL 999 -5.00 1 13919242
U ETBRFP
ATENCION AL CLIENTE
U 0000-00-00
U 0000-00-00
CALDERON AZTEK_PYMES_RADI AZTEK_IVR_PYMES_PQR VDCL 998 -5.00 1
49055110
U 0000-00-00 AZTEK_PYMES_RADI 00517140 656 AZTECA
2020-07-22 15:32:37 17651459 REFP 1003479702 DIRIA ORLANDA MORENO MARTIN

INPASH 7420591 VDCL 999 -5.00 1 17651459
U INPASH
REFERENCIA DE PAGO
7432600 VDCL 999 -5.00 1 14978041
U ETBRFP
U 0000-00-00
3135842348
U 0000-00-00 AZTK_MigradosCXD_RAD 844 AZTECA
U 0000-00-00
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
Agent Not Available
3223049493
2020-07-22 15:33:57 3163832609 PQREDC 1067881176 Gustavo Alberto Silva
3163832609
3204995482
2020-07-22 15:34:39 3153215169 PQRCFA 1101462246 Maifren Munzon Alvarez
AZTEK_PYMES_RADI AZTEK_IVR_PYMES_PQR VDCL 998 -4.00 1 3153215169
U 0000-
00-00 AZTEK_PYMES_RADI 00517142 499 AZTECA 0.00 0
32894375 Default Manual list Copia factura
2020-07-22 15:35:05 3207144172 EDR 1001271549 Natalia Cortes SERFINANZA
7431928 VDCL 999 -5.00 1 3207144172
independiente/700000 630 SERFINAN 0.00 0 32894378
78852495
contesta
U 0000-00-00
2020-07-22 15:35:49 3124482204 STFDIP 937440802031991 Yrwis Segundo
3124482204
Direccionamiento IP
U 0000-00-00
U 0000-00-00
2020-07-22 15:36:21 3103379756 NCUNES 1036626938 Edna Margarita Torres
Patino AZTEK_PYMES_SOPO AZTEK_IVR_PYMES VDCL 998 -7.00 1 3103379756
U 0000-
00-00 AZTEK_PYMES_SOPO 268 AZTECA 203.00 0
32894388 Default Manual list Usuario no est en sitio
U 0000-00-00
AZTEK_PYMES_SOPO 3132279213 312 AZTECA 219.00
2020-07-22 15:36:34 17355492 REP 1033689163 LEIDY JOHANNA VALDERRAMA
17355492
U 0000-00-00 MEDERIv1 502 MEDERI 0.00 0
32894390 Default Manual list REPROGRAMACION
ETBRFP 7432600 VDCL 999 -5.00 1 3007363699
U ETBRFP
list LLAMADA MUDA
U 0000-00-00
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
2020-07-22 15:37:51 3188702992 STFDIP 1036626938 Edna Margarita Torres
3188702992
Direccionamiento IP
2020-07-22 15:38:03 13906151 NC 1013601143 Sindy Juliet Hurtado Reina
DIRECTVEQ 7469351 VDCL 999 -5.00 1 13906151
U
78852495
AZTECA 0.00 0 32894404 Default Manual list Falla
o bloqueo de ONT
ETBRFP 7432600 VDCL 999 -5.00 1 14712403
U ETBRFP
2020-07-22 15:39:04 3142158719 PQRCAN 1019100861 YEISON MIGUEL MOYA
MONTERO AZTEK_EMPRESPRE_RADI AZTEK_IVR_EMPRESAS_P VDCL 998 -5.00 1
3142158719
U 0000-00-00
2020-07-22 15:39:59 17157623 REP 1033804667 DANIELA GOMEZ HERNANDEZ
U 0000-00-00
3232504767
bloqueo de ONT
ETBRFP 7432600 VDCL 999 -7.00 1 3103035749
U ETBRFP
SERFINANZA 6930993 VDCL 999 -5.00 1 3166862872
U 0000-00-00
U 0000-00-00
2020-07-22 15:41:57 3227384515 TSOPR 1101462246 Maifren Munzon Alvarez
AZTEK_PYMES_CONSULTA AZTEK_IVR_PYMES_PQR VDCL 998 -5.00 1
3227384515
U 0000-00-00 AZTEK_PYMES_CONSULTA 1111111 424 AZTECA
2020-07-22 15:42:24 17680273 SPM 1023004087 JINNETH VANNESSA HERNANDEZ
U 0000-00-00
7432600 VDCL 999 -5.00 1 3114782439
U ETBRFP
Not Available
2020-07-22 15:42:40 3118462980 NCUNCO 80219238 DAVID ALEXANDER BULLA
CALDERON AZTEK_PYMES_RADI AZTEK_IVR_PYMES_PQR VDCL 998 -5.00 1
3118462980
U 0000-00-00 AZTEK_PYMES_RADI 583 AZTECA 82.00
Leon AZTEK_PYMES_SOPO AZTEK_IVR_PYMES VDCL 998 -4.00 1 3138047838
U
AZTEK_PYMES_SOPO 695 AZTECA 387.00 0 32894434
U 0000-00-00
AZTEK_PYMES_SOPO 111111 598 AZTECA 400.00 0
U 0000-00-00
U 0000-00-00
2020-07-22 15:43:47 3132279213 STCPE 1036626938 Edna Margarita Torres Patino
U 0000-
32894441 Default Manual list Configuracin CPE
2020-07-22 15:43:48 87263828 COTRIN 1004491140 Brayan Alexander
Quintero Torres AZTEK_PYMES_RADI AZTEK_IVR_PYMES_PQR VDCL 998 -5.00 1
87263828
U 0000-00-00 AZTEK_PYMES_RADI 000 no se escucha nada en
audio 479 AZTECA 461.00 0 32894442 Default Manual
list Otro intento
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
7432600 VDCL 999 -5.00 1 3114782439
U ETBRFP
Not Available
3187356761
contesta
2020-07-22 15:44:54 3138028537 INCALL 1067881176 Gustavo Alberto Silva
Rodriguez AZTEK_PYMES_RADI AZTEK_IVR_PYMES_PQR VDCL 998 -4.00 1
3138028537
U AZTEK_PYMES_RADI 476 AZTECA 430.00
AZTEK_PYMESTOP_SOPO AZTEK_IVR_PYMESTOP VDCL 998 -5.00 1
3194303779
U 0000-00-00 AZTEK_PYMESTOP_SOPO 3194303779
Usuario no contesta
7455371 VDCL 999 -5.00 1 3112208487
U INGMPREVENTIVA
Agent Not Available
ETBRFP 7432600 VDCL 999 -5.00 1 3114782439
U ETBRFP
VOLVER A LLAMAR
U 0000-00-00
2020-07-22 15:46:13 3134365487 INCALL 1026300233 YINAIRA ROMERO MAYORGA
U
2020-07-22 15:46:26 49055110 DROP VDCL Inbound No Agent AZTEK_PYMES_SOPO
AZTEK_IVR_PYMES VDCL 998 -5.00 1 49055110
U
AZTEK_PYMES_SOPO 341 341.00 0 32894460
3102501563
U AZTEK_Aume_Velo_Cons 0.00 0
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
7420591 VDCL 999 -4.00 1 3014736090
U INPASH
Agent Not Available
2020-07-22 15:48:01 3143212704 MDV 1002604230 Fredy Aroca SERFINANZA
7431928 VDCL 999 -5.00 1 3143212704
Mensaje de voz
7420591 VDCL 999 -5.00 1 3007879888
U INPASH
Agent Not Available
7431928 VDCL 999 -5.00 1 3113699663
Sin acuerdo
U 0000-00-00
U 0000-00-00
AZTEK_PYMESTOP_SOPO AZTEK_IVR_PYMESTOP VDCL 998 -5.00 1
3194303779
U 0000-00-00 AZTEK_PYMESTOP_SOPO 517160 2078 AZTECA
17455477
U 0000-00-00
49055110
2020-07-22 15:49:08 3107650063 DROP VDCL Inbound No Agent AZTEK_PYMES_RADI
AZTEK_IVR_PYMES_PQR VDCL 998 -7.00 1 3107650063
U
AZTEK_PYMES_RADI 179 179.00 0 32894478
2020-07-22 15:49:14 3134232509 PQREDC 1004491140 Brayan Alexander
1 3134232509
Estado de cuenta
3002708287
U AZTEK_Aume_Velo_Cons 28 28.00 0
ETBRFP 7432600 VDCL 999 -5.00 1 18371473
U ETBRFP
VOLVER A LLAMAR
U
3108130497
U
SERFINANZA 7431928 VDCL 999 -4.00 1 3015079813
U 0000-00-00
U 0000-00-00
AZTEK_PYMES_SOPO 00516661 559 AZTECA 148.00 0
32894490 Default Manual list Estado Solicitud
AZTEK_PYMESTOP_RADI AZTEK_IVR_PYMESTOP_P VDCL 998 -7.00 1
3103702383
U AZTEK_PYMESTOP_RADI 303 303.00
3123666704
contesta
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
CALDERON AZTEK_PYMES_SOPO AZTEK_IVR_PYMES VDCL 998 -5.00 1 88330920
U 0000-
00-00 AZTEK_PYMES_SOPO 00516884 621 AZTECA 178.00 0
7469359 VDCL 999 -5.00 1 3142892763
U INGMCOBRANZA
U 0000-00-00
3123666704
U 0000-00-00 AZTEK_Aume_Velo_Cons 00515261!Nse cae llamada
2020-07-22 15:54:06 3013885867 MCT 1072430093 Ruben Dario Riano Mendez
SERFINANZA 3851314 VDCL 999 -4.00 1 3013885867
U 0000-00-00
inbound list Mensaje con tercero
19273756
U 0000-00-00 MEDERIv1 153 MEDERI 0.00 0
13544665
U 0000-00-00 MEDERIv1 263 MEDERI 0.00 0
U 0000-00-00
U 0000-00-00
2020-07-22 15:57:25 3184042877 INCALL 1233891189 CRISTIAN CAMILO CASTAEDA
3184042877
U AZTEK_CABLEROS_RADI 483 AZTECA 0.00
U 0000-00-00
U 0000-00-00
2020-07-22 15:57:49 19259303 IF 1001058940 DANIELA LOZANO TEUTA
U 0000-00-00
U
7432600 VDCL 999 -4.00 1 3215217751
U ETBRFP
Agent Not Available
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
Agent Not Available
7432600 VDCL 999 -5.00 1 16220042
U ETBRFP
Agent Not Available
3128868372
U 0000-00-00 MEDERIv1 330 MEDERI 0.00 0
U 0000-00-00
2020-07-22 15:58:57 3144551985 STPDLE 1067881176 Gustavo Alberto Silva
3144551985
0.00 0 32894530 Default Manual list Percepcion de
Lentitud
3118114853

U
7432600 VDCL 999 -5.00 1 17291301
U ETBRFP
Agent Not Available
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
U 0000-00-00
7432600 VDCL 999 -5.00 1 16317080
U ETBRFP
Agent Not Available
U
U 0000-00-00
3154016613
U 0000-00-00 MEDERIv1 361 MEDERI 0.00 0
2020-07-22 16:04:31 3168231545 PQRCAN 1036626938 Edna Margarita Torres
Patino AZTEK_Aume_Velo_Cons AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3168231545
2020-07-22 16:04:44 3107646036 PQREDC 1101462246 Maifren Munzon Alvarez
3107646036
U 0000-00-00
U 0000-00-00
U 0000-
U
18219082
7432600 VDCL 999 -5.00 1 16317080
U ETBRFP
Agent Not Available
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
7469359 VDCL 999 -5.00 1 3142892763
U INGMCOBRANZA
2020-07-22 16:07:00 3128364392 STFDIP 1004491140 Brayan Alexander
1 3128364392
U 0000-00-00 AZTK_MigradosCXD_CON Caso!N00517166
Falla Direccionamiento IP
U 0000-00-00
U 0000-00-00
2020-07-22 16:07:26 3143571484 PQRESO 937440802031991 Yrwis Segundo
U 0000-
U 0000-00-00
U
MEDERIv1 240 MEDERI 0.00 0 32894576
2020-07-22 16:07:59 3112755466 SPM 1014247335 LINDA CATERIN BARRAGAN
U 0000-00-00
17159066
U 0000-00-00 MEDERIv1 77 MEDERI 34.00 0
18129435
U 0000-00-00
MEDERIv1 247 MEDERI 114.00 0 32894582
2020-07-22 16:08:39 17910194 REP 1030617972 YULER ANDREA VEGA SANCHEZ
U 0000-00-00
MEDERIv1 453 MEDERI 114.00 0 32894583
Default Manual list REPROGRAMACION
U 0000-00-00
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
Agent Not Available
18777900
U 0000-00-00 MEDERIv1 676 MEDERI 142.00
0 32894592 Default Manual list ASIGNACION ESPECIALIDAD
3209132593
U 0000-00-00 MEDERIv1 361 MEDERI 163.00
7432600 VDCL 999 -4.00 1 3214925545
U ETBRFP
Agent Not Available
7469359 VDCL 999 -4.00 1 3043862376
U INGMCOBRANZA
3153186500
U 0000-00-00
MEDERIv1 296 MEDERI 249.00 0 32894601
U 0000-00-00
MEDERIv1 695 MEDERI 260.00 0 32894602
2020-07-22 16:11:03 19284622 SEG 1006120488 BURGOS MARROQUIN DIEGO
U
inbound list SEGUIMIENTO
17159066
U 0000-00-00 MEDERIv1 761 MEDERI 272.00
MEDERI_PPAL VDCL 998 -5.00 1 17123339
U MEDERIv1
Agent Not Available
U
MEDERIv1 310 MEDERI 264.00 0 32894607
MEDERI_PPAL VDCL 998 -5.00 1 17766262
U MEDERIv1
Agent Not Available
MEDERI_PPAL VDCL 998 -4.00 1 3214515829
U MEDERIv1
Not Available
3124550718
contesta
7432600 VDCL 999 -4.00 1 3059233921
U ETBRFP
Not Available
U 0000-00-00
MEDERIv1 813 MEDERI 228.00 0 32894613
2020-07-22 16:12:56 3145835812 SA 1014304236 LEONARDO ALBERTO SANTOS
U 0000-00-00
SERFINANZA independiente_/3.000.000 454 SERFINAN 0.00 0
32894616 Default inbound list Sin acuerdo
MEDERI_PPAL VDCL 998 -5.00 1 13926403
U MEDERIv1
Agent Not Available
U 0000-00-00
MEDERIv1 421 MEDERI 298.00 0 32894620
76453379
contesta
7420591 VDCL 999 -5.00 1 3007879888
U INPASH
Agent Not Available
U 0000-00-00
MEDERIv1 276 MEDERI 245.00 0 32894623
U 0000-00-00
MEDERIv1 832 MEDERI 240.00 0 32894625
U
3143487713
2020-07-22 16:15:00 3046267346 YPG 1013603789 DIEGO ALEJANDRO GOMEZ GIL
U
18010948
3016392948
7420591 VDCL 999 -5.00 1 3007879888
U INPASH
Not Available
3142849270
contesta
3102803277
contesta
U 0000-00-00
MEDERIv1 495 MEDERI 129.00 0 32894638
76453379
contesta
U 0000-00-00
MEDERIv1 1043 MEDERI 184.00 0 32894640
U 0000-00-00
MEDERIv1 349 MEDERI 188.00 0 32894641
3016392948
U 0000-00-00
MEDERIv1 329 MEDERI 201.00 0 32894643
17766262
U 0000-00-00 MEDERIv1 350 MEDERI 227.00
U
ETBRFP 7432600 VDCL 999 -5.00 1 15366775
U ETBRFP
7420591 VDCL 999 -4.00 1 3176669710
U INPASH
7432077 VDCL 999 -4.00 1 3043862376
U INGMCOBRANZA
Agent Not Available
2020-07-22 16:20:11 3202506811 NDSM 1127358972 MARIELA YUDITH RUIZ TORRES
U
Default inbound list NO DEJO MENSAJE
2020-07-22 16:20:27 3135396916 SA 52775191 YASMIN MONTERO SERFINANZA
7431928 VDCL 999 -4.00 1 3135396916
Sin acuerdo
2020-07-22 16:20:45 53036521 MCT 1031146486 Adriana Geraldin Pinilla
U 0000-00-00
SERFINANZA 53036521 TITULAR NO TIENE CON QUE CANCELAR SE REMITE A
SUCURSAL 162 SERFINAN 0.00 0 32894658 Default inbound list
Mensaje con tercero
2020-07-22 16:20:49 3106882292 AE 1001058940 DANIELA LOZANO TEUTA
U 0000-00-00
2020-07-22 16:20:58 3118314393 AE 1022936416 CLAUDIA MILENA LUCAS PEREZ
U 0000-00-00
MEDERIv1 588 MEDERI 102.00 0 32894660
U 0000-00-00
MEDERIv1 573 MEDERI 116.00 0 32894661
6930993 VDCL 999 -7.00 1 3106590768
VOLVER A LLAMAR
2359711 VDCL 999 -5.00 1 3165222055
Mensaje con tercero
MEDERI_PPAL VDCL 998 -7.00 1 3108845897
U MEDERIv1
Agent Not Available
3105510815
U 0000-00-00 MEDERIv1 478 MEDERI 149.00
7420591 VDCL 999 -5.00 1 3007879888
U INPASH
Agent Not Available
49055110
contesta
RODRIGUEZ MEDERIv1 MEDERI_PPAL VDCL998 -5.00 1 3222522988
U 0000-00-00
MEDERIv1 353 MEDERI 196.00 0 32894669
MEDERI_PPAL VDCL 998 -5.00 1 12188198
U MEDERIv1
Agent Not Available
MEDERI_PPAL VDCL 998 -4.00 1 3157649048
U MEDERIv1
Agent Not Available
U 0000-00-00
MEDERIv1 417 MEDERI 259.00 0 32894676
49055110
Nmero errado
U
MEDERIv1 344 MEDERI 245.00 0 32894680
2020-07-22 16:24:07 3188273855 VLL 1018493629 JAIRO ANDREY PEREZ SALAZAR
ETBCORPORATIVO 7469357 VDCL 999 -5.00 1 3188273855
U
ETBCORPORATIVO 547 ETBCONTACTO 357.00 0 32894681
3184042877
U
U 0000-00-00
MEDERIv1 687 MEDERI 163.00 0 32894689
U 0000-00-00
MEDERIv1 256 MEDERI 142.00 0 32894691
Default Manual list INFORMACION GENERAL
ETBRFP 7432600 VDCL 999 -5.00 1 14666674
U ETBRFP
VOLVER A LLAMAR
ETBRFP 7432600 VDCL 999 -5.00 1 12163110
U ETBRFP
15637504
U 0000-00-00 MEDERIv1 214 MEDERI 128.00
0 32894698 Default Manual list Caido_Evidente
3142187779
contesta
MEDERI_PPAL VDCL 998 -4.00 1 3214515829
U MEDERIv1
Not Available
2020-07-22 16:28:20 19361759 APRO 1014236668 MARIA FERNANDA FAJARDO
19361759
U 0000-00-00 MEDERIv1 910 MEDERI 98.00 0
3136894217
2020-07-22 16:28:35 18010948 LLNE 1026300233YINAIRA ROMERO MAYORGA

U 0000-00-00
MEDERIv1 169 MEDERI 118.00 0 32894706
MEDERI_PPAL VDCL 998 -5.00 1 14845524
U MEDERIv1
Not Available
U 0000-00-00
MEDERIv1 237 MEDERI 112.00 0 32894708
U 0000-00-00
MEDERIv1 282 MEDERI 110.00 0 32894709
3851314 VDCL 999 -4.00 1 3152228585
3152228585 EMPLEADO / 6.000.000 667 SERFINAN 0.00 0
7420591 VDCL 999 -4.00 1 3153536874
U INPASH
49055110
U 0000-00-00
U 0000-00-00
3133731623
U 0000-00-00 MEDERIv1 507 MEDERI 0.00 0
2020-07-22 16:31:29 3112830144 PQRAFA 1036626938 Edna Margarita Torres
Patino AZTEK_Aume_Vel_Fact AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3112830144

U 0000-00-00
ETBRFP 7432600 VDCL 999 -5.00 1 3124577302
U ETBRFP
U 0000-00-00
U 0000-00-00
U 0000-00-00
U 0000-00-00
2020-07-22 16:32:53 3114501139 PQRCAN 1067881176 Gustavo Alberto Silva
3114501139
U 0000-00-00
U 0000-00-00
ETBRFP 7432600 VDCL 999 -5.00 1 3168767259
U ETBRFP
2020-07-22 16:34:33 3165222055 SA 1023969865 ANDERSON RIOS BASTO
SERFINANZA 7431928 VDCL 999 -5.00 1 3165222055
U 0000-00-00
SERFINANZA 3165222055 se recibe llamada del titular, el cual llama para
infromacion, se le brinda numero de servicio al cliente y castigo 456
SERFINAN 44.00 0 32894740 Default inbound list Sin
acuerdo
7432600 VDCL 999 -5.00 1 3124972297
U ETBRFP
Agent Not Available
U 0000-00-00
U 0000-00-00
7420591 VDCL 999 -7.00 1 3105295057
U INPASH
Agent Not Available
2020-07-22 16:35:30 3023384079 EDR 1031146486 Adriana Geraldin Pinilla
U 0000-00-00
SERFINANZA INDEPENDIENTE /// 416 SERFINAN 40.00 0
U 0000-00-00
2020-07-22 16:36:02 53036521 NCONT 1006022994 JUAN CARLOS MATEUS TAPAZCO
SERFINANZA 3851314 VDCL 999 -7.00 1 53036521
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -4.00 1 3016137128
U ETBRFP
U 0000-00-00
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -5.00 1 17941677
U ETBRFP
Agent Not Available
7432600 VDCL 999 -5.00 1 3202968311
U ETBRFP
Agent Not Available
U 0000-00-00
3042431824
U 0000-00-00 MEDERIv1 484 MEDERI 82.00 0
U 0000-00-00
MEDERI_PPAL VDCL 998 -5.00 1 12498319
U MEDERIv1
Not Available
U
7420591 VDCL 999 -5.00 1 3112612557
U INPASH
Agent Not Available
7469359 VDCL 999 -5.00 1 3142892763
U INGMCOBRANZA
Not Available
7432600 VDCL 999 -4.00 1 3219762312
U ETBRFP
Agent Not Available
U
MEDERIv1 45 MEDERI 0.00 0 32894787
U 0000-00-00
U 0000-00-00
3102803277
7420591 VDCL 999 -5.00 1 3222238254
U INPASH
Agent Not Available
2020-07-22 16:43:54 14481150 REP 1001058940 DANIELA LOZANO TEUTA
U 0000-00-00
U 0000-00-00
3502390013
contesta
U
2020-07-22 16:45:25 76213863 PQREDC 1004491140 Brayan Alexander
1 76213863
U 0000-00-00 AZTK_MigradosCXD_CON Caso!N00517200
Estado de cuenta
U 0000-00-00
ETBRFP 7432600 VDCL 999 -5.00 1 18975715
U ETBRFP
VOLVER A LLAMAR
3502390013
contesta
U 0000-00-00
U 0000-00-00
3134679561
contesta
U 0000-00-00
U 0000-00-00
U 0000-00-00
13835174
U 0000-00-00 MEDERIv1 80 MEDERI 0.00 0
7432600 VDCL 999 -5.00 1 18975715
U ETBRFP
3057207281
U 0000-00-00 MEDERIv1 850 MEDERI 0.00 0
2020-07-22 16:50:45 3134679561 PQRSPZ 1036626938 Edna Margarita Torres
3134679561
0.00 0 32894830 Default Manual list Solicitud paz y
salvo
2020-07-22 16:50:49 anonymous TIMEOT VDCL Inbound No Agent ETBRFP
7432600 VDCL 999 -5.00 1 anonymous
U ETBRFP
anonymous 360 360.00 0 32894833 Default inbound
list Inbound Queue Timeout Drop
U
U 0000-00-00
3214751132
contesta
U
MEDERIv1 55 MEDERI 0.00 0 32894845
U 0000-00-00
U 0000-00-00
3502390013
contesta
7469351 VDCL 999 -5.00 1 13906151
U DIRECTVEQ
Agent Not Available
U 0000-00-00
U 0000-00-00
U 0000-00-00
U 0000-00-00
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -4.00 1 3014034002
U ETBRFP
3214751132
Nmero errado
17455477
2020-07-22 17:02:20 17127191 SPM 1030617972 YULER ANDREA VEGA SANCHEZ
U 0000-00-00
3114638109
U 0000-00-00 MEDERIv1 352 MEDERI 46.00 0
7432600 VDCL 999 -5.00 1 573138693519
U ETBRFP
3103497192
U 0000-00-00
MEDERIv1 656 MEDERI 227.00 0 32894885
AZTK_MigradosCXD_SOP AZTEK_IVR_MIGRADOS VDCL 998 -5.00 1
3144748603
U 0000-00-00 AZTK_MigradosCXD_SOP 00517210 803 AZTECA
de Fibra UK
U
ETBRFP 7432600 VDCL 999 -5.00 1 3202782420
U ETBRFP
49055110
U 0000-00-00
49055110
U 0000-00-00 AZTEK_EMPRESA_CONS 514574 856 AZTECA
7432600 VDCL 999 -5.00 1 573138693519
U ETBRFP
3123038465
U 0000-00-00 MEDERIv1 140 MEDERI 5.00 0
U
3232866425
2020-07-22 17:10:17 12835761 CAMFA 1019047541 CINDY MARIA GALLO GOMEZ
U
U 0000-00-00
7432600 VDCL 999 -4.00 1 3014034002
U ETBRFP
3114638109
U 0000-00-00 MEDERIv1 464 MEDERI 111.00
2020-07-22 17:11:32 3202663297 APRO 1071987022 LUZ ESTEFANNI ONOFRE DAZA
U 0000-00-00
MEDERIv1 592 MEDERI 153.00 0 32894910
Default Manual list ASIGNACION PROCEDIMIENTO
U
Leon AZTEK_Aume_Vel_Sop AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3118114853
U AZTEK_Aume_Vel_Sop 128 AZTECA 0.00
7432600 VDCL 999 -5.00 1 3507909802
U ETBRFP
2020-07-22 17:14:12 3215302880 NCERRA 1235246585 santander ruidiaz parra
3215302880
U 0000-00-00 AZTEK_COMISIONA_CONS 0000!Nsrp 139 AZTECA
U 0000-00-00
U 0000-00-00
U 0000-00-00
7432600 VDCL 999 -5.00 1 18034274
U ETBRFP
Not Available
2020-07-22 17:18:51 3016136171 PQRCFA 1030521206 Segundo Vicente Quiones
Vivas AZTEK_EMPRESAS_F AZTEK_IVR_EMPRESAS_F VDCL 998 -4.00 1 3016136171
U 0000-
32894924 Default Manual list Copia factura
3162294639
U 0000-00-00 MEDERIv1 205 MEDERI 0.00 0
32894925 Default Manual list Caido_Evidente
U 0000-00-00
3215014737
AZTEK_INTEGRADO_RADI AZTEK_IVR_INTEGRADOR VDCL 998 -4.00 1
3175247773
U AZTEK_INTEGRADO_RADI 194 194.00
2020-07-22 17:21:43 3112646654 INCALL 1036626938 Edna Margarita Torres
3112646654
U 0000-00-00 AZTEK_Aume_Velo_Radi AZTECA
0.00 0 32894931 Default Manual list Lead Being Called
7469359 VDCL 999 -5.00 1 3206196132
U INGMCOBRANZA
U 0000-00-00
U
2020-07-22 17:24:07 3108143535 TSOPR 933908720071983 ELVIS RUIZ SANCHEZ
3108143535
U 0000-00-00 AZTEK_INTEGRAD_SOPO llamada se finaliza por
parte del cleinete 2137 AZTECA 214.00 0 32894936
Default Manual list Soporte
U 0000-00-00
U 0000-
00-00 AZTEK_EMPRESAS_F 3175247773 32 AZTECA 0.00
0 32894937 Default Manual list Soporte
U 0000-00-00
2020-07-22 17:25:51 18129435 APRO 1014224556 YOLIMA CASTIBLANCO MARTINEZ
U 0000-00-00
3206969124
AZTE_INTEGRADORES_FA AZTEK_IVR_INTEGRADOR VDCL 998 -4.00 1
3175247773
U AZTE_INTEGRADORES_FA 0.00 0
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
2020-07-22 17:27:02 3209066628 COTRIN 1004491140 Brayan Alexander
1 3209066628
U AZTEK_Aume_Velo_Cons 285 AZTECA
2020-07-22 17:27:45 3176416766 DROP VDCL Inbound No Agent AZTEK_EMPRESA_CONS
AZTEK_IVR_EMPRESAS_P VDCL 998 -4.00 1 3176416766
U
AZTEK_EMPRESA_CONS 1 1.00 0 32894946
7432600 VDCL 999 -4.00 1 3219284992
U ETBRFP
Agent Not Available
7469351 VDCL 999 -4.00 1 3057088385
U DIRECTVEQ
Not Available
7469359 VDCL 999 -5.00 1 3206196132
U INGMCOBRANZA
3116721889
3105633109
2020-07-22 17:30:08 573003900062 VLL 1127358972 MARIELA YUDITH RUIZ
TORRES ETBPREVENTIVA 7469347 VDCL 999 -5.00 1 573003900062
U
7432600 VDCL 999 -5.00 1 573138693519
U ETBRFP
3176416766
7469351 VDCL 999 -5.00 1 3163686692
U DIRECTVEQ
Agent Not Available
2020-07-22 17:33:36 3209066628 PQRAFA 1101462246 Maifren Munzon Alvarez
3209066628
7432600 VDCL 999 -4.00 1 3219762312
U ETBRFP
Agent Not Available
3156694521
U 0000-00-00 MEDERIv1 329 MEDERI 0.00 0
2020-07-22 17:34:50 17893788 CC 1071987022 LUZ ESTEFANNI ONOFRE DAZA
U 0000-00-00
U
3114773569
U 0000-00-00 AZTEK_COMISIONA_RADI 0000!Nsrp!N 451 AZTECA
3136573973
U 0000-00-00 AZTEK_COMISION_SOPO SER-247509!Nsrp 1670
Tcnico Comisionamiento
U 0000-00-00
3208456309
U 0000-00-00 AZTEK_CABLEROS_RADI 00517223!N 1500 AZTECA
2020-07-22 17:40:36 3114847963 CE 1014224556 YOLIMA CASTIBLANCO MARTINEZ
U 0000-00-00
U 0000-00-00
U
ETBRFP 7432600 VDCL 999 -5.00 1 3202968311
U ETBRFP
U
2020-07-22 17:42:54 18039135 LLCN 1033689163 LEIDY JOHANNA VALDERRAMA
18039135
U 0000-00-00 MEDERIv1 187 MEDERI 0.00 0
U 0000-00-00
U 0000-00-00
U 0000-00-00
1 3134761415
U 0000-00-00
3193758593
U 0000-00-00 MEDERIv1 280 MEDERI 57.00 0
2020-07-22 17:45:18 3113675130 NCUNCO 1101462246 Maifren Munzon Alvarez
3113675130
contesta
7432600 VDCL 999 -5.00 1 12568819
U ETBRFP
Agent Not Available
2020-07-22 17:46:53 3214261396 EDR 1006022994 JUAN CARLOS MATEUS TAPAZCO
SERFINANZA 7431928 VDCL 999 -4.00 1 3214261396
U 0000-00-00
SERFINANZA TCO RED POST PERIODO DE GRACIA 3214261396 SE HABLA CON TITULAR Y
SE ACEPTA ESTUDIO DE REDIFERIDO AL SALDO CAPITAL DE LA DEUDA, QUE SE ENCUENTRA POR
UN VALOR DE $1.732.000 A 36 CUOTAS, CADA UNA POR EL VALOR DE $98.000 CON UNA TASA
DE INTERES DEL 1.75%. 802 SERFINAN 0.00 0 32894999 Default
7432600 VDCL 999 -5.00 1 88736816
U ETBRFP
2020-07-22 17:47:44 3223049493 PQREDC 1030521206 Segundo Vicente Quiones
Vivas AZTEK_EMPRESPRE_RADI AZTEK_IVR_EMPRESAS_P VDCL 998 -5.00 1
3223049493
17455477
2020-07-22 17:50:31 3113500007 EDR 1023969865 ANDERSON RIOS BASTO
SERFINANZA 7431928 VDCL 999 -5.00 1 3113500007
U 0000-00-00
SERFINANZA SE RECIBE LLAMADA:!NTCO RED POST PERIODO DE GRACIA 3113500007 SE
HABLA CON TITULAR Y SE ACEPTA ESTUDIO DE REDIFERIDO AL SALDO CAPITAL DE LA DEUDA,
QUE SE ENCUENTRA POR UN VALOR DE $852.000 A 60 CUOTAS, CADA UNA POR EL VALOR DE
$49.000 CON UNA TASA DE INTE 1099 SERFINAN 0.00 0 32895012
2020-07-22 17:51:35 3207306271 STFOB 1101462246 Maifren Munzon Alvarez
3207306271
CPE PoE
2020-07-22 17:51:59 3122081173 PRMS 1032499223 Sandra Milena Cuchibaguen
Nope SERFINANZA 3851314 VDCL 999 -5.00 1 3122081173
U 0000-00-00
U 0000-00-00
U 0000-00-00
3114773569
U 0000-00-00 AZTEK_COMISIONA_RADI 00517229 1064 AZTECA
Incidente
18039135
U 0000-00-00 MEDERIv1 704 MEDERI 0.00 0
U 0000-00-00
7420591 VDCL 999 -5.00 1 53202059
U INPASH
Not Available
7431928 VDCL 999 -5.00 1 3142765872
3142765872 EMPLEADO/ 1.200.000 173 SERFINAN 0.00 0
3223049493
7431928 VDCL 999 -5.00 1 3146489522
3146489522 EMPLEADA/ 900.000 666 SERFINAN 0.00 0 32895034
U 0000-00-00
2020-07-22 18:06:14 3113402975 STLLNS 1099992534 yeiner.atencia
3113402975
Llamada no seria
U 0000-00-00
U 0000-00-00
2020-07-22 18:11:53 17519883 NOCON 1030680116 MAIDY YINETH FERNANDEZ
FERNANDEZ ETB_FACTURA_DIGITAL 7455313 VDCL 999 -5.00 1 17519883
U
U 0000-00-00
2020-07-22 18:13:17 3015907857 PQRCAN 1036626938 Edna Margarita Torres
Patino AZTEK_Aume_Vel_Sop AZTEK_IVR_AUMENTOVEL VDCL 998 -4.00 1
3015907857
3134050726
U 0000-00-00 MEDERIv1 189 MEDERI 0.00 0
2020-07-22 18:15:15 3124382712 NCUNCO 1004491140 Brayan Alexander
1 3124382712
contesta
U 0000-00-00
3138706415
2020-07-22 18:18:58 3124382712 STCDU 1101462246 Maifren Munzon Alvarez
3124382712
o contrasena
U 0000-00-00
U 0000-00-00
2020-07-22 18:21:18 18069156 SPM 1014224556 YOLIMA CASTIBLANCO MARTINEZ
U 0000-00-00
7420591 VDCL 999 -5.00 1 3142969924
U INPASH
Agent Not Available
2020-07-22 18:24:13 3157790381 EFNOC 933908720071983 ELVIS RUIZ SANCHEZ
3157790381
0.00 0 32951599 Default Manual list Segumiento NOC
3102655308
Leon AZTK_MigradosCXD_CON AZTEK_IVR_MIGRADOS_P VDCL 998 -5.00 1
3123580368
U 0000-00-00 AZTK_MigradosCXD_CON 75 AZTECA
contesta
3505720825
U 0000-00-00 MEDERIv1 683 MEDERI 0.00 0
3204019330
3143255693
2020-07-22 18:27:11 3212082540 SA 1014304236 LEONARDO ALBERTO SANTOS
U 0000-00-00
3136128079
3112494451
Direccionamiento IP
3222297112
3222297112
U AZTEK_Aume_Velo_Radi 235 235.00
U 0000-00-00
3204170589
3123647466
Quintero Torres AZTEK_Aume_Vel_Sop AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00
1 3122625873
U 0000-00-00 AZTEK_Aume_Vel_Sop Caso!N00517243
Falla Direccionamiento IP
3115186629
U AZTEK_Aume_Velo_Cons 0.00 0
2020-07-22 18:34:11 17042969 REP 1071987022 LUZ ESTEFANNI ONOFRE DAZA
U 0000-00-00
3136128079
3118227568
bloqueo CPE PoE
U 0000-00-00
2020-07-22 18:36:58 3209227953 STFDIP 1101462246 Maifren Munzon Alvarez
3209227953
Direccionamiento IP
3123647466
3115186629
7432600 VDCL 999 -7.00 1 3103243926
U ETBRFP
3115252990
Direccionamiento IP
U 0000-00-00
U 0000-00-00
1 3222297112
U AZTEK_Aume_Velo_Radi 00517251 1227 AZTECA
Direccionamiento IP
2020-07-22 18:43:26 3232905967 COYM 22669049 SANDRA MERCADO ALVAREZ
3232905967
17979659
U 0000-00-00 MEDERIv1 504 MEDERI 0.00 0
3115186629
U AZTEK_Aume_Velo_Cons 234 234.00
2020-07-22 18:47:14 3118678802 EFPPN 933908720071983 ELVIS RUIZ SANCHEZ
3118678802
U 0000-00-00 AZTEK_CABLEROS_SOPO 00517248 pruebas de
primer nivel !N 1734 AZTECA 45.00 0 32951638 Default Manual
list Pendiente pruebas Primer Nivel
3123666704
Direccionamiento IP
7432600 VDCL 999 -7.00 1 3103243926
U ETBRFP
Agent Not Available
U 0000-00-00
3124482204
CPE PoE
3123647466
Direccionamiento IP
AZTK_CONDIG_PQR IVR_CONDIG_INACTIVO VDCL 998 -5.00 1 3147250213
U
AZTK_CONDIG_PQR 600 600.00 0 32951645
Default Manual list Inbound Queue Timeout Drop
U
3104256956
U AZTEK_Aume_Velo_Radi 0.00 0
3166147955
2020-07-22 18:55:27 3104256956 TSOPR 1004491140 Brayan Alexander Quintero
Torres AZTEK_Aume_Velo_Radi AZTEK_IVR_AUMENTOVEL VDCL 998 -7.00 1
3104256956
U 0000-00-00 AZTEK_Aume_Velo_Radi 00517256 soporte ok
Soporte
U 0000-00-00
AZTK_MigradosCXD_CON AZTEK_IVR_MIGRADOS_P VDCL 998 -5.00 1
16944756
U 0000-00-00 AZTK_MigradosCXD_CON 00517253 807 AZTECA
147.00 0 32951653 Default Manual list Estado de
cuenta
3157599991
U AZTEK_Aume_Velo_Radi 34 34.00 0
2020-07-22 19:01:39 3157599991 NCUNCO 1004491140 Brayan Alexander
Quintero Torres AZTEK_Aume_Vel_Sop AZTEK_IVR_AUMENTOVEL VDCL 998 -4.00
1 3157599991
U 0000-00-00 AZTEK_Aume_Vel_Sop 000 no se escucha
nada en audio trans varios interntos de comunicacion 232 AZTECA 198.00
3184434723
2020-07-22 19:02:31 3143413924 NCUNCO 1036626938 Edna Margarita Torres
3143413924
contesta
AZTK_CONDIG_PQR IVR_CONDIG_INACTIVO VDCL 998 -5.00 1 3147250213
U
AZTK_CONDIG_PQR 600 600.00 0 32951660
Default Manual list Inbound Queue Timeout Drop
3113402975
2020-07-22 19:04:58 3006094800 DROP VDCL Inbound No Agent AZTEK_Aume_Vel_Sop
AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1 3006094800
U
AZTEK_Aume_Vel_Sop 782 782.00 0 32951662
3222297112
3114725749
bloqueo CPE PoE
3138706415
3157599991
Direccionamiento IP
3178832244
3229467351
3222297112
7469347 VDCL 999 -4.00 1 3158609223
U ETBPREVENTIVA
Agent Not Available
3138706415
SERFINANZA 3851314 VDCL 999 -5.00 1 3007840894
U 0000-00-00
2020-07-22 19:14:17 3143413924 COYM 1004491140 Brayan Alexander Quintero
Torres AZTEK_Aume_Velo_Cons AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3143413924
U 0000-00-00 AZTEK_Aume_Velo_Cons Caso!N00517262 718
Tecnico OYM
2020-07-22 19:15:02 3143588161 QUEUE VDCL Inbound No Agent AZTEK_Aume_Vel_Sop
U
AZTEK_Aume_Vel_Sop 0.00 0 32951677
Default Manual list Lead To Be Called
3112420712
Solicitud
3132361710
Direccionamiento IP
3185369045
Direccionamiento IP
3118678802
2020-07-22 19:30:30 3115937924 QUEUE VDCL Inbound No Agent AZTEK_Aume_Vel_Sop
U
AZTEK_Aume_Vel_Sop 0.00 0 32951684
Default Manual list Lead To Be Called
U 0000-
7432600 VDCL 999 -4.00 1 3214650753
U ETBRFP
Not Available
7432600 VDCL 999 -5.00 1 3202782420
U ETBRFP
3108986628
3115937924
Direccionamiento IP
7469351 VDCL 999 -7.00 1 3107704156
U DIRECTVEQ
Not Available
7469351 VDCL 999 -7.00 1 3107704156
U DIRECTVEQ
Not Available
3118167372
3178832244
3209221103
Direccionamiento IP
3229236762
Direccionamiento IP
3132024746
Estado Solicitud
3136128079
17455477
Patino AZTEK_Aume_Vel_Sop AZTEK_IVR_AUMENTOVEL VDCL 998 -5.00 1
3127059390
U 0000-00-00 AZTEK_Aume_Vel_Sop Quien llama: jose roban!
Ncontacto: 3127059390!NDocumento75092590!NEmail de
facturaciónjorgeroman77@gmail.com!NDirecciónCARRERA 4 # 4 - 44!NDepartamentoTOLIMA!
NCiudadHERVEO!NSER:SER-238904!Nserial: 2146428016408!Ntipo de router: tp-link!
NFalla: Cliente se comuncia p 509 AZTECA 0.00 0 32951709
Default Manual list Falla Direccionamiento IP
7432600 VDCL 999 -4.00 1 3214650753
U ETBRFP
Not Available
7432600 VDCL 999 -4.00 1 3214650753
U ETBRFP
Agent Not Available
3178832244
AZTEK_CABLEROS_CONS AZTEK_IVR_CABLEROS_P VDCL 998 -4.00 1
3156890560
U AZTEK_CABLEROS_CONS 350 350.00
3218377964
2020-07-22 19:59:14 15185939 AFTHRS VDCL Inbound No Agent DTVFDV
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
Inbound After Hours Drop
2020-07-22 19:59:18 17680116 YPG 1010230055 TORRES PALACIOS ANGELICA
U
3165521108
3156890560
U 0000-00-00 AZTEK_CABLEROS_SOPO
GigabitEthernet0/2/1.306!N!N!N00517286 1949 AZTECA 362.00 0
32951726 Default Manual list Seguimiento Incidente
3118678802
3175640200
Direccionamiento IP
3125867879
Direccionamiento IP
3115793919
3115065253
Incidente
2020-07-22 20:24:50 3017349606 NCUNCO 1101462246 Maifren Munzon Alvarez
3017349606
contesta
2020-07-22 20:25:41 3118678802 TSOPR 1032500630 JOHAN NICOLS GARAVITO CALDERN
3118678802
7469351 VDCL 999 -4.00 1 3133368957
U DIRECTVEQ
Not Available
2020-07-22 20:26:56 15185939 AFTHRS VDCL Inbound No Agent DTVFDV
7442785 VDCL 999 -5.00 1 15185939
U DTVFDV
Inbound After Hours Drop
3127671751
3017349606
Direccionamiento IP
3173750114
3173750114
2020-07-22 20:35:24 3112494451 STLLNS 1101462246 Maifren Munzon Alvarez
3112494451
0.00 0 32951750 Default Manual list Llamada no seria
3167869779
U AZTECA_PROVEEDORES 360 360.00
0 32951751 Default Manual list Inbound Queue Timeout
Drop
3108986628
2020-07-22 20:37:56 3112494451 PQRCAN 1101462246 Maifren Munzon Alvarez
3112494451
3174272879
17455477
U 0000-00-00 AZTEK_INTEGRAD_SOPO Se comunica Ing Camilo
Ordonez solicitando avances del caso se solicitan al área encargada .!NJulian Ruiz
2020-07-22 21:46:04 3106801165 COYM 1032500630 JOHAN NICOLS GARAVITO CALDERN
3106801165
U 0000-00-00 AZTEK_COMISIONA_CONS SER-247558 110 AZTECA
3147855019
Direccionamiento IP
3163575731
7431928 VDCL 999 -5.00 1 3125822949
U SERFINANZA
Not Available
3167869779
U 0000-00-00 AZTECA_PROVEEDORES falla vpn 971 AZTECA
2020-07-22 23:42:20 3167869779 DROP VDCL Inbound No Agent AZTECA_PROVEEDORES
AZTEK_IVR_PROVEEDORE VDCL 998 -5.00 1 3167869779
U
AZTECA_PROVEEDORES 62 62.00 0 32951773
3126818491
U 0000-00-00 AZTECA_PROVEEDORES 310 AZTECA
2020-07-22 23:58:41 3126818491 COYM 1027302068 RUTH CLAVIJO ANAIS
3126818491

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call_date phone_number_dialed status user full_name campaign_id

vendor_lead_code source_id list_id gmt_offset_now phone_code

2020-07-22 09:14:10 3108143535 NCUNCO 1070986671 sebastian bolanos garcia

2020-07-22 09:19:09 19313486 CNA 1031158743 ANGIE PAOLA GUERRERO

2020-07-22 09:21:26 17797287 SND 1071987022 LUZ ESTEFANNI ONOFRE DAZA

2020-07-22 09:38:57 3163454358 AE 1023004087 JINNETH VANNESSA HERNANDEZ

2020-07-22 09:50:10 12792773 SND 1023004087 JINNETH VANNESSA HERNANDEZ

2020-07-22 10:05:37 3176416766 DROP VDCL Inbound No Agent

2020-07-22 10:48:37 3219734418 SND 1033804667 DANIELA GOMEZ HERNANDEZ

2020-07-22 15:32:37 17651459 REFP 1003479702 DIRIA ORLANDA MORENO MARTIN

2020-07-22 15:59:13 3007879888 VLL 1006120488 BURGOS MARROQUIN DIEGO

2020-07-22 16:28:35 18010948 LLNE 1026300233YINAIRA ROMERO MAYORGA

2020-07-22 16:31:31 15471907 LLNE 1026300233 YINAIRA ROMERO MAYORGA

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