TOYOSA S.A.

AFTER- SALES ANALYTICS DIVISION ORGANIZATION CHART

NATIONAL AFTER-SALES
ANALYTICS MANAGER
Edwin R. Saavedra

AFTER-SALES SENIOR ADVISOR

NATIONAL AFTER-SALES ANALYTICS
ASSISTANT Hiroshi Itoh
hihir@hotmail.co.jp
Fernanda Ruiz
fernanda.ruiz@toyosa.com

SERVICE AND B&P DEPARTAMENT

PARTS DEPARTMENT CONTACT CENTER BUSINESS ANALYTICS + I.T.
Guillermo Gorianz Rodolfo Balboa
guillermo.gorianz@toyosa.com rodolfo.balboa@toyosa.com Favio Cuentas Manuel Díaz
Manager NATIONAL SYSTEM
favio.cuentas@toyosa.
Juan Obando Ñan Priaroni MANAGER
com manuel.diaz@toyosa.com
Manager Manager
juan.obando@toyosa.com nan.priaroni@toyosa.com

- Strengthening of the Service Network CONTACT CENTER MANAGER RESPONSIBLE FOR NETWORKS AND
FIELD OPERATIONS
- Branch visits PLANIFICATION - Annual Plan for the Sale of Parts and Reports to TMC
Reynaldo Cardenas
SERVICE - NPS / VOC Analysis - Management by Objectives Angel Cáceres
angel.caceres@toyosa.com reynaldo.cardenas@toyosa.com
G. Gorianz - TSM-FIR / RCA R. Balboa (Dept Mgr) - Logistic support for sale of spare parts
guillermo.gorianz@toyosa. - MRS (Maintenance Reminder System) rodolfo.balboa@toyosa.c - Logistic support to branches
com om
- CS Customer Satisfaction Improvement - Human resources development
- VDQI Improvement Activities - Spare Training Courses NATIONAL CHIEF OF TECHNOLOGICAL
N. Canqui (J.)
- Teros, Implementation in the After Sales Network - Parts Marketing INFRASTRUCTURE AND USER SUPPORT
nelson.canqui@toyosa.co QUOTATION AND SALES MANAGER
m -Sharon Cordano Beymar Benavides Cespedes
sharon.cordano@toyosa.com beymar.benavides@toyosa.com

MANAGEMENT SYSTEM - Project development CONTACT CENTER AGENT

- TEAM 21 Training and Certification *TOPSS system -Fernanda Torrico
TRAINING AND TECNIC R. Balboa (Dept Mgr)
- TSA 21 Training and Certification rodolfo.balboa@toyosa.c *TEROS system
SUPPORT - New Model Courses om - Output Control ELECTROTECHNICAL MANAGER
- FTR / RSR / NTL - Order Processes Nelson Terán
Hector Marañon - Training Administration E. Fulguera (J.) - EPC Administration COMMUNITY MANAGER nelson.teran@toyosa.com
hector.maranon@toy - Technical Skills Contest edmar.fulguera@toyosa.c -Daniela Orellana
osa.com - TSA Advisory Contest om daniela.orellana@toyosa.com
- Technical Support to Branches SYSTEMS ASSISTANT
- B&P Training and Certification Courses -Melissa Rodriguez -Decner Foronda
- Branch visits PARTS TRAINER melissa.rodriguez@toyosa.com decner.foronda@toyosa.com
Mario Flores
-Victor Solar
WARRANTY CLAIMS AND - Technical Research Guarantee mario.flores@toyosa.com
victor.solar@toyosa.com
CAMPAIGNS - Warranty Administration
CC PROGRAMMING MANAGER
- Equipent and Tools

J. Garrido
- Campaigns Administration
- Marketing Product Reports
CPD Javier Fernandez
SUPPORT ASSISTANT
Danilo Christian Cárdenas
juan.garrido@toyos javier.fernandez@toyosa.com
- Toyota Service Bulletins danilo.cardenas@toyosa.com
- New Vehicle Registration IMPORT LOGISTICS - Import Tracking
- Periodic Maintenance Registration - Revenue Control
- Coordination Customs Ag. CHIEF DEVELOPER
Claudia Orellana
claudia.orellana@toyosa.com -Tracking purchase orders
- Insurance claims PROGRAMMERS PENDING
FIELDMAN FOR QHSE - Tracking payment of customs taxes
- Branch Security Activities Adán Gutierrez -Miguel Suárez
- Security Activities Administration adan.gutierrez@toyosa.com miguel.suarez@toyosa.com
Eduardo Torrico - Security Reports to TMC
eduardo.torrico@toyo - DERAP activities DEVELOPERS
- Industrial Safety and Environment Standards -Jeziel Rodas
sa.com jeziel.rodas@toyosa.com
-Elvis Mamani
INVENTORY CONTROL - Maritime Orders
elvis.mamani@toyosa.com
- Air Orders -Everson Mamani
- B&P TSM Activities - Back Order Tracking everson.mamani@toyosa.com
NATIONAL HEAD FOR B&P Roland Justiniano
- B&P Facilities and Equipments
roland.justiniano@toyosa.com - Parts orders for new models -Javier Chávez
J. Kawakami - B&P Technical support to Branches - Efficient Stock Control javier.chavez@toyosa.com
- Local Sales -Israel Limachi
jose.kawakami@toyosa.c - B&P Coordination with Instructor for courses Mauricio Torrico
- Daily Stock Control israel.limachi@toyosa.com
om - B&P Collaboration in Instructor Evaluation mauricio.torrico@toyosa.com
- B&P Instructor - Lead Time
REGIONAL HEAD OF SYSTEMS
-Carla Arauz
TRAINER
- Storage administration Ariel Angola
Ariel Arauco WAREHOUSE FOREMAN - Order Monitoring ariel.angola@toyosa.com
ariel.arauco@toyosa.com - Parts Reception
Oscar Sanchez - Parts Classification
oscar.sanchez@toyosa.com - Parts Location PARTS SALESMAN
- SMR Reports
AFTER-SALES
- Pic Up, Check, Packaging Diego Melgarejo
- Dispatch of Parties to Branches diego.melgarejo@toyosa.com SYSTEMS ADMINISTRATOR
ACCOUNTING CHIEF
- Document preparation
Wanda Basco Roberto Rocabado
wanda.basco@toyosa.c WAREHOUSE ASSISTANT
roberto.rocabado@toyosa.c
om GRAPHIC DESIGNER om
Andrés Chaulla
andres.chaulla@toyosa.c Ronald Arauz
om ronald.arauz@toyosa.com

CLAIMS OFFICER

Verónica Soliz
veronica.soliz@toyosa.com