Review of Book (Paper-VI)

On

Organizational Behavior

In partial fulfillment of BBA Course

Session 2016-2019

Submitted to-
University of Rajasthan, Jaipur
Submitted by-
Shipra Ojha
BBA Part III

Maharishi Arvind Institute of Science and Management

Ambabari, Jaipur.
 Book Name-
Organizational Behavior

Author-
Stephen P. Robbins, Timothy Judge , Niharika Vohra

Publisher-
Pearson

Edition-
Fifteenth edition
 CHAPTER-1 What is Organizational Behavior?
The story reflects several issues like the issues faced by Indian workforce and
highlights several issues of interest to organization behavior researches, including
motivation, emotional, personality, and communication.
The Importance of Interpersonal Skills, What Managers Do, Management
Functions, Management Roles, Management Skills, Complementing
institution with systematic study, Disciplines That Contributes to the OB Field,
Challenges and Opportunities for OB, Coming Attraction; Developing an OB
Model

Chapter 2.Diversity in Organizations

In this chapter we will look at how organization works to maximize the potential
contribution of a diverse workforce and also show how demographic
characteristics and individual differences in the form of ability affect employee
performance and satisfaction.
Demographical Characteristics of the Workforce, Levels of Diversity,
Biographical Characteristics, Abilities, Implementing Diversity Management
Strategies, Effective Diversity Programs
Chapter 3- Attitudes and Job Satisfaction
Attitudes, What are the main components of Attitudes?, Does Behavior Always
Follow from Attitudes?, What are the major job attitudes?, Job Satisfaction, How
Satisfied are People in their Job?, What causes Jobs Satisfaction?, The Impact of
Satisfied and Dissatisfied Employees of the Workplace, Job satisfaction and job
performance, Job satisfaction and OBC, Job satisfaction and customer
satisfaction, Job satisfaction and absenteeism, Job Satisfaction and turnover

Chapter 4 Emotions and Moods

What are Emotions and Moods?, The basic emotions, The basic Moods: Positive
and Negative Affect, The Function of Emotions, Do emotions make us ethical?,
Sources of emotions and moods, Emotional Intelligence, The cases for EI, The
cases against EI, OB Applications of Emotions and Moods, How managers can
influence moods
 Chapter 5- Personality and Value
What is personality? , Measuring personality Personality Determinants, The
Myers- Briggs Type Indicator, The Big Five Personality Model, How Do the big
five traits predict behavior at work?, Other Personality traits relevant to OB,
Values, The Importance of Values, Terminal Versus Instrumental Values,
Linking an individual ‘s Personality and Values to the Workplace, Personality job
fit theory, International Values

Chapter-6 Perception and Individual Decision Making

What is Perception? , Person Perception: Making Judgments about Others,
Attribution Theory, Fundamental attribution error Self-serving bias, Common
Shortcuts in Judging Others, Specific Applications of Shortcuts in Organizations,
Perceptions and Individual Decision Making, Decision-Making Models in
Organizations The Rational Model, Bounded Rationality, and Intuition,
Common Biases and Errors in Decision Making, Influences on Decision Making,
Individual Differences, Organizational Constraints, What AboutEthics in
Decision Making? , Three Ethical Decision Criteria
Chapter 7 Motivation Concept
Contemporary Theories of Motivation, Job Engagement, Goal-Setting Theory,
Self-Efficacy Theory, Reinforcement Theory, Equity Theory/Organizational,
Expectancy Theory
Chapter -8 Motivation from Concepts to Applications
Motivating by Job Design : The Job Characteristics Model, The Job
Characteristics Model, How Can Jobs Be Redesigned?, Job rotation, Job
enrichment, Employee Involvement, Examples of Employee Involvement
Programs, Using Rewards to Motivate Employees, What to Pay: Establishing a
pay structure, How to Pay: Rewarding Individual Employees Through Variable-
Pay Programs, Flexible Benefits: Developing a Benefits Package
Chapter -9 Foundations of Group Behavior
Defining and Classifying Groups, Why Do People Form Groups?, Stages of
Group Development The Five-Stage Model, An Alternative Model for Group
Formation, Group Properties : Roles, Norms, Status, Size, Cohesiveness, and
Diversity, Group Decision, Groupthink

Chapter -10 Understanding Work Training

 Why Have Teams So Popular?, Differences Between Groups and Teams,
Types of Team-Problem, Creating Effective Teams-Team effectiveness
model, Context, Composition, Process, Team Composition, Team Processes,
Process Components, Turning Individuals into Team Players

Chapter -11 Communication

Functions of Communication, The Communication Process, Direction of

Communication, Interpersonal Communication, Choice of Communication
Channel

Chapter 12 Leadership
What Is Leadership? ,Summary of Trait Theories and Behavioral Theories ,
Contingency Theories

Chapter 13 Power and Politics

A Definition of Power, Contrasting Leadership and Power,Bases of Power,
Dependence: The Key to Power
Chapter -14 Conflict and Negotiation
A Definition of Conflict, Transition in Conflict Thought, Traditional view of
conflict, Interactionist view of conflict, The Conflict process, Negotiation,
Bargaining Strategies, The Negotiation process, Individual Differences in
Negotiation Effectiveness
Chapter 15 Foundation of Organization Structure

Work Specialization, Departmentalization, Chain of Command, Span of Control,

Centralization and Decentralization-Centralization, Formalization, Common
Organizational Designs, New Design Options, Why Do Structure Differ?

Chapter- 16 Organizational Culture

What is Organizational Culture?, Team orientation, Culture Is a Descriptive
Term, Do Organizations Have Uniform Cultures, Strong versus Weak Cultures
What Culture Do? Creating and Sustaining Culture, How a Culture Begins,
Keeping a Culture Alive, How Employees learn Culture, Creating an Ethical
Organizational Culture, Creating a Positive Organizational Culture, A culture that:
Spirituality and Organizational Culture, What Is Spirituality? Why Spirituality
Now? Characteristics of a Spiritual Organization , Criticisms of Spirituality
Chapter 17 Organizational Change and Stress Management
Force and Examples, Nature of the workforce, Planned Change, Resistance to
change, Overcoming Resistance to Change, Approaches to Managing
Organizational Changes, Organizational Development (OD) , Organizational
Development Techniques, Work Stress and Its Management, Stress, Managing
Stress, Organizational Approaches

My Opinion and Recommendation

While going through the book .. I have noticed that chapters are too long… Huge book..Too
much..But interesting anyway the book was great it help me a lot with my studies and the way
the words written on it was very easy for understanding, the points and to get it more clear the
definitions and the important points were written on the right side of the book in a simple way.
The examples after each paragraph and the way the writer typed all the information in this huge
book everything is perfect.
For selecting the book, one of the main facts that were kept in mind is that knowledge needs to
be spread about organizational behavior and how these behaviours can have an effect on work
places and the productivity being shown by employees. The book chosen in this case is more
comprehensive and has more knowledge about organizational behavior.
Since the book is huge, so I would like to reduce the length of the book and the book is full of
paragraphs so I would like to convert them into bulletins. But also I would like to recommend
to one's who want to gather more information about organizational behavior as the book is
perfect source of knowledge.

Book Name-

Organizational Behavior

Author-

LM Prasad
 Publisher-

Sultan chand & sons (Educational Publishers), New Delhi.

Edition-

fourth edition (2006)

Chapter-1 Nature of Organizational Behavior

The study of an object or discipline should begin with its working definition
delineating precisely its contents and characteristics, defining its scope and
boundary, and prescribing the objectives for which it stands. It’s all about you.
Features of Organization, Significance of Organizations, Management functions,
Nature of organizational behavior, Disciplines contributing to OB, Challenges in
organizational behavior, Role of organizational behavior, Organizational
behavior models

Chapter-2 Background and Foundation of Organizational Behavior

In this article we selectively review major advances in research on motivation in work and
organizational behavior since the founding of Organizational Behavior and Human Performance (now
Organizational Behavior and Human Decision Processes) 50 years ago. We conclude with discussion
of promising future research directions.

Elements and Tools of Scientific Management, Principles of Scientific

Management, Principles of Fayol’s Administrative Management, Features of
Bureaucracy, Hawthorne Experiments and Human Relations
 Chapter-3 Nature of Human Behaviour
The behavior of the human beings determines these efforts and contributions,
those responsible for managing the organizations must understand the way human
beings behave.
Process of Behavior, Models of Man
Chapter-4 Personality
Personality factors are extremely important in organizational setting. Personality
takes the whole man concept.
Concept of Personality, Personality Theories, Personality Development,
Determinants of Personality, Personality Measurements, Organizational
applications of personality

Chapter-5 Perception
Perception is the process of selecting, organizing, and interpreting or attaching
meaning to the events happening in the environment.
Perceptual Process, Perceptual selectivity, Perceptual Organization, Developing
Perceptual Skills

Chapter-6 Learning
Learning is the process by which new behaviors are acquired.
Components of learning process, Factors affecting learning, Learning theories,
Organizational behavior modification, Criticisms of Ob mod, Creating Learning
Organization, Knowledge Management, Implementing knowledge management
programme
Chapter-7 Attitudes and Values
For managing the people effectively in the organization, management must
understand their attitudes and values.
Theories of Attitude Formation, Factors in attitude formation, Attitudes relevant
for organizational behavior, Attitude Change, Developing positive attitudes by
individuals, Features of Values, Types of Values
 Chapter-8 Emotional Intelligence
Concept of Emotional Intelligence, Importance of Emotional Intelligence,
Applying Emotional Intelligence in Organizations, Developing Emotional
Intelligence, Managing Emotions
Chapter-9 Motivation
Nature of Motivation, Types of Needs, Role of Motivation, Theories of
Motivation

Chapter-10 Motivational Applications

Designing of Reward System, Empowerment Process, Barriers to empowerment,
Approaches to Improve QWL, Effects of QWL, Determinants of job satisfaction,
Effect of Job Satisfaction, Measurement of morale, Morale building
Chapter-11 Individual Decision Making and Problem Solving
Type of Decisions, Decision Making process, Effective decision, Approaches
for Problem Solving, Rationality in Decision Making, Human Factor in Decision
Making

Chapter-12 Interpersonal Behavior

Nature of Interpersonal Behavior, Transactional Analysis

Chapter-13 Group Dynamics

Concept of Group, Formal groups, Group Development, Methods of integrating
individual and group, Theories of Group Formation, Dealing with informal
organization, Group behavior, Group processes, Intergroup Behavior
Chapter-14 Work Team
Concept of team, Importance of team, Types of team, Characteristics of
effective team, Developing a Quality circle

Chapter-15 Power and Politics

Bases of Power, Contingency Approach to power, Power distribution in
organization, Reasons for Organizational Politics, Sources of Authority
 Chapter-16 Leadership
Leadership Theories, Leadership styles

Chapter-17 Communication
Communication Process, Communication Symbols, Communication network,
Barriers in Communication, Steps for making communication effective

Chapter-18 Organizational Conflicts

Concept of Conflict, Individual Level Conflict, Conflict management,
Negotiation Process, Identification of Grievance, Features of a good grievance
procedure

Chapter-19 Organizational Theory

Classical organization theory, Neoclassical organization theory, Modern
Organization Theory, Features Modern organization theory

Chapter-20 Design of Organization Structure

Contingent factors in organizational design, Mechanism for designing structure,
Bases of departmentation, Factors determining span of management, Principles
of delegation, Factors determining degree of decentralization

Chapter -21 Forms of Organization Structures

Line organization structure, Line and staff organization structure, Functional
organization structure, Design of divisional organization structure, Project
organization structure, Matrix organization structure, Free-form organization

Chapter-22 Work Design and Work Stress

Theories of work design, Works schedule options, Work stress, Stress
management
Chapter-23 Organizational culture
Concept of organizational culture, Creating organizational culture,
Characteristics of a spiritual organization, Socio-cultural feature of India and their
impact
Chapter-24 Organizational effectiveness
Approaches to major effectiveness, Criteria for organizational effectiveness,
Managerial effectiveness, Effectiveness through adaptive-coping cycle

Chapter-25 Organizational change

Factors in organizational changes, Process of planned change, Factors in
Resistance to change, Role of changes agents, Stages of organizational growth
Chapter-26 Organization development
Concept of organization development, Process of organization development,
Organization development interventions

My Opinion and Recommendation

According to the authors the aim of this book is to present an interdisciplinary approach to the
understanding of organizational behavior within the contemporary Indian environment. The
text is written in a simple, conversional style that should be suitable for most undergraduate
students at English speaking territory institutions.
Some of applications of this book includes predicting the trend of changing jobs and carrier
developments, managing happiness at work based on organizational culture and personality
types of employees, ensuring health and well-being by mapping correct person to correct job
descriptions and managing constant change in organizations, and dealing with post-recession
organization effects.
The book is perfect for students and I don’t think so any part of this book makes me
disappointed. Hence no change is required from my point of view in this book. As this book
serves the purpose of elucidating the basic concept of OB and resulting in better understanding
of the dynamics of human behavior, so I would like to recommend this book to all including
researchers, management students and faculty.