Scribd Logo
Upload

Welcome to Scribd!

  • Salinpusa TROUBLESHOOTING Ver1.0

    Uploaded by

    salinpusa
    22 views5 pages
    The document provides instructions for troubleshooting connection issues between a workstation and server using common network diagnostic tools like ping and tracert. It describes how to use these tools to check for network problems between the workstation and server and isolate potential issues. It also gives steps to use an exerciser or mini exerciser tool to test scanner hardware and drivers to isolate machine-specific problems.

    Original Description:

    Original Title

    Salinpusa TROUBLESHOOTING ver1.0

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document provides instructions for troubleshooting connection issues between a workstation and server using common network diagnostic tools like ping and tracert. It describes how to use these tools to check for network problems between the workstation and server and isolate potential issues. It also gives steps to use an exerciser or mini exerciser tool to test scanner hardware and drivers to isolate machine-specific problems.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    22 views5 pages

    Salinpusa TROUBLESHOOTING Ver1.0

    Uploaded by

    salinpusa
    The document provides instructions for troubleshooting connection issues between a workstation and server using common network diagnostic tools like ping and tracert. It describes how to use these tools to check for network problems between the workstation and server and isolate potential issues. It also gives steps to use an exerciser or mini exerciser tool to test scanner hardware and drivers to isolate machine-specific problems.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 5

    TROUBLESHOOTING

    ISOLATE WORKSTATION TO SERVER CONNECTION


    PING COMMAND

    http://southkorea/ApertaAiDPS/Launchpad/Launcher.aspx

    southkorea = servername
    Type ping servername -t

    server url = http://southkorea/ApertaAiDPS/Launchpad/Launcher.aspx

    C:\Windows\system32>ping southkorea
    C:\Windows\system32>ping southkorea –t

    Check for Request time out if exist means network problem. Not our fuckin problem let them call bank
    network IT
    TRACERT COMMAND

    1. tracert command to check router problem. 1st ping to get server ip. Then type tracert command
    syntax tracert ip address. Ex C:\\tracert 192.168.1.1 for ip. Ex C:\\tracert
    fe80::79b6:a6ec:77b6:e81f%11 for MAC address
    ISOLATE MACHINE USING EXERCISER or MINI EXERCISER

    To check if scanner hardware is problematic or it’s driver

    1. Stop aperta capture service first. Go to run (CTRL+R button) – type services.msc
    2. Stop Aperta capture device service then proceed to exerciser or mini exerciser test for scanner
    hardware isolation as well as to test also the installed scanner driver.

    You might also like