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4 Positive and Negative Emotions Within The Organizational Context
4 Positive and Negative Emotions Within The Organizational Context
Abstract - This paper is a theoretical study based on information from the literature on emotions
in organizations seeking the following aspects: conceptual clarification and definition of
emotions, presenting the main interpretive-explanatory theoretical models depending on which
analysis is performed, and highlighting the main causes associated with the appearance of
emotions. In this paper we present some of the theories which outlines general conceptual
framework used in addressing emotions. The second part of the paper is centered on the
analysis of eight emotions, four positive emotions (joy, happiness, gratitude and well-being) and
four negative emotions (anger, fear, envy and jealousy). Descriptive picture follows the main
indicators of emotions in terms of intensity or level of activation, hedonic tone, duration, direction,
expression, motivational value and cognitive value. The last part of the paper contains some
general considerations on emotion management in organizations.
© 2011. Alina Maria Andrieș. This is a research/review paper, distributed under the terms of the Creative Commons Attribution-
Noncommercial 3.0 Unported License http://creativecommons.org/licenses/by-nc/3.0/), permitting all non-commercial use,
distribution, and reproduction in any medium, provided the original work is properly cited.
Positive And Negative Emotions Within The
Organizational Context
Alina Maria Andrieș
December 2011
Abstract - This paper is a theoretical study based on that positive emotions experienced by employees
information from the literature on emotions in organizations extend the relationship between thought and action
seeking the following aspects: conceptual clarification and (currently tend to broaden the repertoire of thinking),
definition of emotions, presenting the main interpretive-
gives plasticity and cognitive flexibility schemes, allow
explanatory theoretical models depending on which analysis is
flexible operation with the data and lead to a creative
performed, and highlighting the main causes associated with
the appearance of emotions. exploration of ideas.
In this paper we present some of the theories which Positive emotions are associated with increased 27
outlines general conceptual framework used in addressing creativity, spontaneity and responsiveness to stimuli,
emotions. The second part of the paper is centered on the influences how easy involvement in professional and
analysis of eight emotions, four positive emotions (joy, constructive approach and creative tasks by exploring
I
the other hand, people with a balanced level of positive
n recent decades have made important progress
emotions dealing with situations with lucidity and
towards understanding the role of emotions in
relevant to the issues addressed, we present the most (ANS - in terms of brain activation level) and the
popular interpretive-explanatory theoretical models of transformation activity of chemical mediators.
emotions, in general, and some theories on emotions in Neurophysiological perspective, emotions are
organizations: 1. evolutionary theory; 2. defined in terms of endogenous and exogenous inputs
neurophysiological theories; 3. theory of discrete to the nervous system. Receiving specialized cells
emotions; 4. theory of affective primacy; 5. cognitive senses changes in nerve stimulus energy. Receiving
theories; 6. theoretical model of emotions developed by information from the structures of the analyzers
N. Frijda, 7. affective events theory (AET), 8. affective (information on or impulse) moving inland for the
infusion model (AIM). thalamus, neocortex and amygdala.
1. Evolutionary theory. Evolutionary perspective, Recent advances in the neurophysiology of the
emotions are interpreted as adaptive subsystems biological basis of emotions have shown that the limbic
December 2011
derived from survival needs or expressions of inherited system is not the only mechanism involved in triggering
programs, hereditary (genetic programming that emotions. Although the significance of emotional stimuli,
predispose to certain types of emotional reactions). internal or external, is deciphered in the limbic system,
One of the first representatives of the theory of the current studies demonstrate the existence of
evolution and the scientific approach to emotion is multiple neural pathways and specialized areas in
Charles Darwin (1967) that the basic discrete emotions processing emotional information.
are caused by genetic heritage, they are universal and Neurophysiological homeostatic mechanisms
28
2 work, tend to balance, in order to reduce energy and
adaptive function (manifested in all cultures). He
identifies eight basic discrete emotions: 1. suffering; 2. mental limits to maintain constant (homeostasis).
sadness or depression; 3. joy; 4. Malaise; 5. hatred and Tension is a normal state of living systems, a
Volume XI Issue IX Version I
anger; 6. contempt and disgust; 7. surprise, fear, and coordinated intrinsic human psyche, a product of the
fear; 8. shame. interaction or conflict between contrary forces inherent in
Of basic emotions, fear, emotion is considered the relationship life. Maintaining an optimal level of
fundamental, essential for survival, including the basal internal tension, the balance between the energy
mechanism of conservation of the species. Fear, available and the person they consume, is the key to
originally engrams in dangerous situations for survival, is mental balance and emotional stability: an intensity too
activated unconsciously in dealing with threatening high or too low feelings of disturbing effects,
stimuli or which would be a potential danger. dezorganizatoare on personality.
Evolutionary approach, diversity and complexity of- 3. The theory of discrete emotions (Discrete
emotional experience is due to their development, both Emotions Theory, Differential Emotions Theory called -
in ontogenetic and phylogenetic line from simpler forms DET - Izard, 1991, 1993) conceptualize emotions as
to more complex forms, developed and adaptive self systems with heterogeneous, highly individualized.
Global Journal of Human Social Science
organized according to the goals of each species and According to Izard (1991), emotions function as a
body part. system as a whole different emotional elements, which
2. Neurophysiological theories define emotion in interact, which influence each other, but retain their
terms of neurophysiology, focusing on organic relative autonomy within the mutual conditioning.
manifestations, biological accompanying feelings: Thus, a mixture of emotions such as fear, anger,
changing respiratory rate, heart rate, increased levels of fear, experienced simultaneously, leading to a complex
adrenaline, dopamine and other chemical mediators, emotional experience that brings together different
etc. elements specific emotions, but which has a dominant
Physiological theories of emotion first (focused emotional tone, given the emotion with the highest
on highlighting the role of factors in determining the intensity. In the reciprocal action, some emotions are
occurrence neurofizologici emotions) were peripheral amplified, others diminish, and emotional behavior
theory of emotion (William James, 1890) and central reflect these dynamic changes.
physiological theory (Walter Cannon, 1927). Peripheral Izard (1991) defines emotion as a complex
theory argues that emotions origin is peripheral system, characterized by the interaction between
autonomic changes: "we are afraid because we run", "we neurohormonal components, expressive behavior and
are happy because we laugh". According to the theory empirical (experiential). Emotions are associated with
of physiological, expression of emotion has an each other and form contingent emotional patterns,
emotional self-regulation (feedback effect of through repetition, is stable over time. Emotional
expression). systems are formed as the person's emotional
Further research on the neurophysiological responses to specific situations are repeated over time,
substrate of emotions have valued the role of the limbic whereas the repetition, at the neurophysiological
system in triggering emotional responses. Main specific neural pathways are formed and strengthened
components of the limbic system include: cingulate links between elements of emotional experience.
cortex previously, tonsillar nucleus and hypothalamus; in Discrete emotion systems are interconnected
general, studies have turned to higher nervous activity and have flexibility, both within the system and relations
with other systems: motivational, cognitive, etc. Beyond stimuli in the onset of emotions. Cognitive theorists
the plasticity and flexibility of emotional patterns, but emphasizes that cognitions are able to influence the
formed a coherent structure, unitary, which also dynamics of emotional experiencing, shaping it or
guarantees the continuity of life and emotional changing it, depending on the person's adaptive goals.
equilibrium. The cognitive interpretation of emotions is
Internal organization of the nervous system called the concept of "cognitive representation", referring
plays a key role in adaptation to environmental to the set of images and ideas that precede and
requirements and mental stability. Destruction emotional accompany triggers emotional processes. In terms of
systems, found in pathological development of neurophysiology, "emotional experience" and the
personality, reduces self-adjustment and adaptive appropriate emotional response are the result of higher
capacities of the subject. In conflict situations, that is information processing in the cortex. Cognitive
December 2011
over and adaptation response of the individual (such as perspective, not the object (stimulus) in itself is
frustration and, in general, conditions involving the important, but rather how the person plays, rational
presence of obstacles to achieve goals), is activated not meaning that it assigns.
only specific discrete emotion, but a set of emotions for 6. The theory of emotions developed by N.
example, anger, and disappointment, despair, Frijda (1987) emphasizes the role of situational
helplessness, etc. antecedents of emotion and overall assessment of the
After Izard (1991), the emotions of the same significance of the stimulus, when experiencing a
29
sign (positive or negative) based on similarity, form particular emotion, for the purposes of processing
couples, which are activated simultaneously. For information at multiple levels: conscious - unconscious,
example, a positive emotion (joy), activates other sensory - cognitive - affective, etc.).
Currently, it is accepted the idea of interaction elements of the process, the components described
between hereditary factors, neurophysiological, above not always manifest themselves simultaneously;
emotional and cognitive experiences trigger emotional. they can operate dissociated (eg, dissociation living
All the above theories have contributed to building a expressive conduct).
relevant conceptual framework to analyze emotions on
several dimensions. In the present study and III. POSITIVE AND NEGATIVE EMOTIONS
investigation of emotions focuses on several major Emotions are affective states short, intense, with
coordinated according to the four basic components of calm or tumultuous conduct, with a well-defined
emotional processes: orientation (for objects, people, specific situations etc.).
1. Cognitive or rational evaluation component. Emotions originate in processing information that occur
Interpretation of the significance of stimuli is done at at both conscious and unconscious level.
December 2011
several levels: a) orientation and focus attention to Awareness of discrete emotions differ from one
significant stimuli for the subject (for example, people individual to another but generally, people who have a
are prone to anxiety stimuli anxiogeni); b) information good level of emotional integration and in contact with
processing in the memory (the same example of their own emotional experience, have also the ability to
anxiety, and memory refresh events pleasant or "call" their feelings and assign them to objects or
unpleasant, anxiogen construction scenarios etc.). specific causes (Brehm, 1999).Emotions arise in relation
30
2 2. Behavioral component includes two to "something", with internal or external stimulus.
dimensions: external behavioral manifestations Emotional responses to events and situations of the
(expressive component) and direction of behavioral subject facing features are dependent stimuli, the
orientation in terms of stimuli and involvement in the meaning given to them (cognitive and affective
Volume XI Issue IX Version I
influenced by self-adjustment and emotional self-control Living depends on the particular stimulus intensity
capabilities of the subject, which can display emotions (intensity and relevance to the topic), but also the ability
experienced as genuine or false emotions, at odds with to vibrate emotional subject. From this point of view,
his real feelings. there are strong interindividual differences: some people
Attitude refers to the orientation behavior to have a strong emotional sensitivity, have intense
stimuli (objects, people, tasks, situations), their emotions, have high energy, others have fewer
approach in a defensive or constructive (for example, if opportunities to vibrate emotional, emotions have a poor
people change their attitude towards anxiety activity record and a smaller response emotional.
within the meaning tendency to avoid threatening stimuli Intensity is not always adequate living
evaluated as) manifestation of behavioral intensity (emotional
3. Neurophysiological component refers to all expression), as people have emotional self-control
organic changes, neurovegetative accompanying ability and can display, depending on context or real
emotional processes: changes in respiratory rate, heart emotions, sincere or false emotions.
rate, endocrine secretion, etc.. Understanding emotions 2. Hedonic tone refers to the capacities of both
requires recognizing the role of neurophysiological pleasant and unpleasant emotional states, described in
processes that trigger emotional reactions (eg, positive everyday language in terms of positive emotions,
emotions lead to an increase in dopamine neuro- negative emotions and pleasant, unpleasant. Hedonic
transmitter). tone (pleasure-displeasure) is associated with the
4. Subjective component - "subjective living" as satisfaction of needs and trends or tendencies to reject
a product of both cognitive assessment and evaluation nearby (avoid) the stimulus. Depending on the hedonic
of emotional information processing related to the tone (the amount of pleasure experienced), all discrete
unconscious mechanisms or cognitive structures, emotions can be characterized as pleasant (positive) or
rational (emotional awareness). unpleasant (negative).
Although internal congruence of emotional According to hedonistic model, the natural
experience means unity between these emotional tendency of men to seek pleasure and avoid pain. After
Panksepp (1998) "search system" of pleasure is what with their emotions, awareness and management of
determines and supports curiosity (from exploratory their emotions on the one hand, and the ability to "read"
curiosity to the intellectual). The search for pleasure is emotions of others and communicate "emotionally" with
characterized by intense interest for different aspects of others.
reality and induce a state of excitement as we approach Causes of emotions. For this study we consider
what we want (no pleasure in itself, but waiting / another useful descriptive picture of the emotions,
anticipating the pleasure). focused on generating sources of positive and negative
3. Duration is the extent of emotion in time, emotions. It is understood that in terms of causes of
maintaining a state (and / or appropriate emotional emotions they are as different as different and unique
response) on a longer or shorter. Emotional episodes are the inner experiences of individuals. However, the
are usually short-term responses to specific stimuli: main general causes associated with the appearance of
emotions as they arise through systematic information in
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emotion can last from several seconds to several hours,
feelings can last for years. the literature consulted for this study can be listed and
described as follows:
4. Direction refers to the orientation of emotion 1. needs (particularly emotions generated by basal
in relation to a stimulus, internal or external. Emotion is
(deficit) needs - security, love, recognition and
triggered in relation to "something", with a stimulus,
social belonging, power and control);
whose influence can be more or less aware of the
2. closer to achieving desired goals and objectives;
subject; in general, people are able to assign their
3. knowledge and personal development (emotions 31
experiences of objects, people, situations defined.
related with the knowledge and self-knowledge, the
5. Emotional expressiveness processes can person's ability to give meaning to life - the need for
occur by: expressive changes involving moving parts of
3. Knowledge and personal development diffuse) with a relatively high degree of awareness and a
(emotions related with self-awareness, the ability to give well-defined orientation (for objects, people, specific
meaning to life, the need for self-realization). Positive situations etc.).
emotions are associated with the enrichment of Positive emotions are associated with: needs,
knowledge, life experience, intellectual curiosity, effective emotional management (person's ability to be
openness to new experiences, peak experiences (peak in contact with their own needs - self-knowledge),
experiences), the interest and involvement in enjoyable positive cognitions, goals, obtain benefits, orientation
activities (professional or different). and attention to attractive stimuli maintaining pleasant
According to positive psychology (Seligman, information processing. In the category of positive
2007), positive emotions and well-being are associated emotions come happiness, gratitude, joy, enthusiasm,
with optimal operating condition of being human. People pride, optimism, wellness, gratitude, emotional release,
December 2011
keeping up with others, treat others with respect, emotional experience, nature ephemeral, short-lived,
kindness, compassion and dignity. their variety and different emotional responses to a
A first selection of relevant information is made single stimulus not only two different persons, but one
subject to the attention:orientation of attention to a loved and the same person in different situations, all of which
one, making the emotion of fear danger, recognition of are conceptual and methodological difficulties.
an offense in anger so. Emotionally relevant stimuli The concept of subject well-being, as defined
guide attention: if the stimuli are pleasant (attractive) by Diener (1984), designates the emotional component
conduct orientation is triggered source of pleasure, of subjective quality of life in turn determined by two
proximity search and maintenance of stimulus (stimulus aspects: component hedonic (pleasant living) and
orientation desirable). If stimuli are perceived unpleasant evaluative component (big picture person and thoughts
behavior manifests itself by avoiding or blocking on life as a whole - a concept that forms the person and
stimulus. the quality of life.)
Global Journal of Human Social Science
5. Management of emotional (emotional control Well-being (emotional life "good") refers to the
person's ability and ability to manage emotions). People tendency of a person to experience predominantly
who tend to live predominantly positive emotions have a positive state. The positive states exceed those
higher level of emotional intelligence, are in touch with negative, the growth we can talk about wellbeing.
their feelings (either positive or negative) and have the Research in psychology shows that people living
ability to better manage negative emotions (through emotion emotional states are positive oriented self-help
awareness, acceptance, recognition, assuming). On the behaviors are more empathetic, tolerant and willing to
other hand, negative emotions are associated with lower help those around (Lelord & André, 2003, p.102).
skills of the person emotional control and emotional After Ryff (1989) one of the basal dimensions of
management. well-being is the "personal development". A person in a
Coping capacities of people in negative continuous process of knowledge and self-knowledge,
emotions generally fall into the following types of tend to experience positive emotions predominantly
reactions: awareness, acceptance or defensive generated by the authenticity and novelty of experience.
reactions (of ego defense: avoidance, denial, Emotions of joy and happiness are associated with
displacement, etc.). Perceived inability to control the moments in which to achieve the full potential of an
course of events topic (feeling that can do nothing, individual: an individual has the skills and talents and
things beyond its control) generates negative emotions: capitalize fully manifest in everything and is known for
jealousy, envy, fear, anger, etc. Negative emotions his way of being.
associated with feeling of threat to the ego (in its basic Model based on hedonistic (pleasure and avoid
needs: security, love, power and control, etc..). displeasure search), a number of studies have
Positive emotions are pleasant states (hedonic demonstrated susceptibility to the processing of
tone), short-lived (persistent), with variable intensity pleasant information and natural inclination of people to
(passive or active after activation level), with a calm or maintain well-being. Robinson, Solberg, Vargas & Tamir
tumultuous conduct reactions (sudden, involuntary (2003) showed that persons in a state well have an
reactions accompanied by physical manifestations or enhanced ability to detect and differentiate faster than
words with positive connotations of the neutral, important exam success, the joy of becoming a parent,
compared to people who experience feelings of contemplating a magnificent landscape, etc.
dissatisfaction. Happiness. As noted Brehm (1999, p.9),
When a person lives a good feeling, it will seek because no clear behavioral effects, the emotion of
to maintain that state through the stimulus orientation happiness presents a challenge in the theoretical study.
pleasing, attractive (associated with maintaining The meaning of happiness is different from person to
attention and tend to continue to process information person, association with a person's ability to enjoy the
like). Moreover, the emergence of negative valence small things, with achievements in a particular area (a
stimuli will be ignored: "When a person has reason to be success, professional success), with the need to
happy rationality, reception information will be exercise personal power and so on. After Brown &
unfortunate insignificant (Brehm, 1999, p.9)." However, Marshall (2001, p.576), happiness is an emotion with a
December 2011
the dynamics of well-being and positive emotions is variable duration and intensity that can be generated by
influenced by the intensity and importance of negative the simplest things: a person can feel happy sitting in a
events that occur or intensity of stimuli that appear in the warm ray of sunshine or on a child at play.
subject field of attention. Thus, if unfortunate news is Seligman (2007, p.78 -81) distinguishes
more important topic than the concern to maintain between happiness and joy long time: the degree of
wellness, positive emotion will diminish considerably happiness of the moment can be easily increased by all
and will be replaced by a negative emotion (Brehm, sorts of incentives, such as chocolate, a comedy, a 33
1999). massage, a compliment, a bouquet of flowers or a shirt
We believe that wellness system is construct new; the real challenge is to increase lasting happiness.
basal for positive emotions; happiness, joy and In his opinion, simply increasing the number of times
feelings: there are several linguistic labels for negative Envy is associated with feelings of inferiority,
emotions than positive emotions. There is also a much with diminishing confidence and is based on a
larger number of studies on negative emotions than comparison between the subject and "other", which the
positive studies and research on emotions. As the subject perceives as her superior in one or more
Lelord & André (2003, p. 91), a recent study by Diener & respects. Lelord and André (2003, p. 71) describe three
Lucas (2000) reveals surprising results: were made types of envy: envy depressed, hostile envy and
seventeen times more psychological investigation of jealousy admiration.
sadness, fear, anger, jealousy and other negative Envy depressed is associated with defensive
emotions than positive emotions and joy. Also, from behaviors, withdrawal and avoidance, when comparing
accessing a database specialist, Pressman & Cohen to "other" (perceived as superior in some respects) and
(2005, p.925) states that there are 20 times more studies the devaluation of the person is orients itself with the
December 2011
about the relationship between depression and health hostility, blaming it for failing to obtain same advantages
than about the relationship between happiness and as the person envied.
health. Envy hostile destructive behaviors associated
Negative emotions are generally difficult to
with the address of the person envied: devaluation,
manage: the person lives feel that their conduct does
denigration, gossip, etc. Wishing to "equalize" the
not control (feelings are triggered and / or maintained by
situation they perceive as threatening to self-esteem,
the subject perceived inability to control the course of
person is moving towards envied person with hostility,
34
2 events).
resentment and the desire to "destroy" the object and
Sources generating negative emotions can advantage of the "other".
have profound: emotional wounds, unmet needs, fear of
Admiring envy, although involving a dose of
Volume XI Issue IX Version I
proximity of the "good" to the person - if envy, that is, According to evolutionary theory, fear plays a
possession of the object desired and the desire to key role in adapting to the environment acting as a
preserve - for jealousy. warning inside quickly mobilizing individual resources to
Thus, if the desired object is a shared and / or cope with danger.
already in possession, which could trigger a rivalry real Fear triggered by external stimuli is associated
or imagined (eg, "parental attention" love) when we talk with rapid detection of possible threats, the orientation
jealousy (or envy and jealousy on the mixture). The of attention to the stimulus perceived as dangerous,
prospect of losing the property that you already have, concentration and quickly search for solutions to
fear of losing, fear of being replaced by another emotion eliminate the danger (in crisis situations, most times the
of jealousy triggers associated with possessiveness, speed of reaction to stimuli increases). So, fear is an
suspicion, hostility, tend to control,etc. emotion activated by the presence of external or internal
December 2011
If the object is a shared desire (not in our stimuli, perceived as a threat to physical safety or
possession is not a good ours, but belongs to someone welfare of the person. Fear leads to behaviors avoided
else) talk about jealousy, for example: a house, removal and protection to the stimulus perceived as
property, etc. talent. Envy implies a desire to have what dangerous, threatening, destructive, etc..
someone else already has: material goods, social Anger is an emotion negative, unpleasant,
status, traits or skills (such as intelligence, beauty, etc.). which occurs when blocked plans or when between
Envy is manifested in relation to property belonging to individual desire and feasibility of the desire to interpose
someone else, jealousy in relation to an asset that obstacles. Anger is caused by a conflict between 35
belongs to us already and we are afraid to lose him. personal goals or a threat to the course of action. In the
Some research has shown that 59% of cases literature anger is associated with: reduced emotional
Lately, realizing the importance of emotional required for the employee and, on the other hand, that
experience of employees, organizational leaders are the interest of leaders for the welfare of the employee
investing in training and emotional development should be a real one, not determined by the needs of
optimization, designed to streamline relations between increasing profit organization or organizational
employees or between them and their customers. It is efficiency.
already known that customer confidence in an Such an attitude, respect for genuine emotional
organization depends not only on the quality of goods experience and concerns of members of the
and services but also the quality of human relationships organization to ensure optimal emotional climate
(how customers are treated by employees), it is one of (conflict management, fostering communication, the
the reasons why, in some organizations, There is a set propagation of positive emotions lead to employees) are
of rules explicitly emotional, that employees must more powerful than the imperatives of organizational
December 2011
intelligence have more ability to manage high emotions organizational group. Management of emotions in
and better coping capacity of the negative emotions. On organizations is feasible given that is based on two
the other hand, the tendency to experience negative important elements: authentic respect for the emotional
emotions the person is associated with lower emotional experience of employees at work and emotional
control skills and emotional management. behavior of the leader.
Management at the organizational level there is There is already empirical evidence that the
a set of rules aimed at emotional desirable that leader's emotions influence group members' emotions:
employees must comply, regulate emotional exchanges excitement spreads from top to bottom, from the person
(between employees and customers, between leaders who has authority to subordinates. A leader anxious with
and employees), and strategies of leaders and feelings of inferiority, which feels threatened by his
specialists in human resources to optimize and increase subordinates capabilities, with a need for power or
emotional quality of life of employees. control, etc.. group members will influence emotions in a
different way than a balanced leader who is in contact
Global Journal of Human Social Science
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