Introducing VeriSM

Claire Agutter
Graphics credit: Adobe Stock
Agenda

 Why do we need to change?

 Introduction to VeriSM
 The VeriSM model/key concepts
A changing
world

Graphics credit: Adobe Stock

Graphics credit: Adobe Stock
Change is difficult…

Accenture’s CEO reported to the World

What happens
Economic Forum: “Digital is the main
if we don’t
reason that over half the companies on the
change?
Fortune 500 have disappeared since 2000.”
“It is not the strongest of the species that survives,
nor the most intelligent, but the one most
responsive to change”
attributed to CHARLES DARWIN

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Organizations are trying to adapt…
People are trying to adapt…

Graphic: Deloitte University Press |

verism.global
 Holistic service
management

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The VeriSM™ approach helps
organizations select, apply
and integrate methodologies,
frameworks and technologies
that support their daily
operations and strategies
Driven by community

Claire Agutter Suzanne D. Randy

Dave van Herpen Doug Tedder Johann Botha Karen Ferris Krzysztof Leo van Selm
Van Hove Steinberg
Politowicz

Robert den Clare McAleese Rob England Simon Dorst Gary Hibberd Steven R. Wendie Adams Yong Mei Liu Helen Morris
Broeder Matthews

Aureo Antunes Chris Littlewood Masaya Dr. Mauricio Rory Canavan Daniel Breston Alison Cartlidge Victoriano Sachin Bhatnagar
Kobayashi Corona Gomez

Reni Friis Stephen Mann Lewis Herbert Andrea Kis

Michelle
Major-Goldsmith Sandra Whittleston Vinícius Luna …and many, many more…
Contributors include…
The IFDC (a nonprofit foundation co-founded by EXIN, BCS, APMG) took the initiative to
create the VeriSM™ approach and developed it in cooperation with
an international team of experts

ifdc.global
VeriSM key
concepts

 Look from the

organizational perspective
 An organization uses all of
its capabilities to deliver
value
 IT, HR, Sales, Marketing,
Finance are all
organizational capabilities
What is a service
organization?
 Culture
Leaders and managers
Emotional intelligence
Competencies
Professionalism
Teams
100%
of the organization

Graphics credit: Adobe Stock

The
VeriSM
model
Governance

 Good Governance
 Transparency
 Accountability
 Responsiveness
 Effectiveness and efficiency  Enterprise-wide governance
 Equitable and inclusive
 Participatory  Elements
 Sustainability  Mission, vision, goals, objectives
 Scope, policies, plans
Service management principles

 Move away from “just”

IT Service Management
 Enterprise Service Management
 Service management principles which
define the way we work
 Guidelines based on enterprise
governance

 Influences the Management Mesh

The management mesh

 Flexible; supports  Elements

products and services  Resources
 Each product or service  Environment
can have different  Emerging technologies
requirements  Management practices
The management mesh

Service Stabilizers
Where next?
Questions?
Contact details

 Claire@scopism.com
 Twitter: @ClaireAgutter
 LinkedIn: Claire Agutter