International Webinar

Tranversal Competencies to Become a

Future-Proof Global Citizen:
A Focus on Islamic Banks

AlFatih Gessan PW

Leading Excellence in Islamic Finance

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Presentation Structure
Four parts of the presentation

UPDATES OF BAHRAIN
1
The latest updates in Bahrain related too covid-19

KNOWING THE CHANGED ROLE OF HR & ITS RESPONSE TO THE CRISIS

2 An explanation on the changed role of HR in companies and how they are responding to the Covid-19
crisis

BIG DISRUPTIVE SHIFTS RESHAPING THE FUTURE LANDSCAPE BEFORE COVID-19

3
Explanation on the disruptive drivers shaping the future before Covid-19

TRANSVERSAL COMPETENCIES TO BECOME A FUTURE-PROOF ISLAMIC BANKER

4
Explanation on the key competencies needed to be a future-proof global Islamic banker
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References Used

Interview with Head of Human Resources Khaliji Commercial Bank, Bahrain – Ms. Fatima Al Bin Ali

Interview with Head of Human Resources Nizwa Bank, Oman – Ms. Haifa Al Lawati

Interview with Senior Officer Human Resources Kuwait Finance House, Bahrain – Ms. Eman Ashoor

Interview with Head of Human Resources BIBF – Ms. Meaad Al Awadhi

OECD Future of Education and Skills 2030 – Organisation for Economic Cooperation and Development (OECD)

Covid-19 - Workforce strategies for a post-COVID-19 recovery Workbook – Delloite

Future Work Skills 2020 – Institute for the Future for the University of Phoenix Research Institute
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Number of COVID -19 cases – Bahrain Data

Updates of Bahrain

Bahrain vs The World

Death Rate = 0.031% vs 42.67%
Recovery Rate = 84.91% vs 56.02%
Tests conducted in Bahrain = 703,002

Source: Statistical, Ministry of Health and Google Coronavirus Update

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The impact and Responses in Bahrain

Updates of Bahrain

14 days Exemption of
compulsory tourism and
quarantine municipal fees
Paying the Liquidity
Suspending
salaries of Support Fund
prayers in
private sector to US$ 530
mosques
for 3 months million
Restricting
Suspending gathering to 5
flights people
Closing Wearing face
schools and mask
universities compulsory

Working from
home (WFH)
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K e y P o i n t e rs r e g a r d i n g t h e e c o n o m y a n d e m p l o y m e n t

Updates of Bahrain

The GCC economy relies on Oil & Gas, Banking, Tourism & Retail, & Trading certain commodities

Since the pandemic many people have lost jobs & recruitment is at a halt

All industries have been impacted differently but in general it has been bad

Information specifically for the Islamic banking sector

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Knowing the changed role of HR and Its response to the Crisis

When it comes to aspects of human capital of an organisation, including recruitment, it is HR that always comes to mind

HR is no longer just an administrative function but also a strategic division

According to Deloitte, there 3 phases faced by leaders of organizations, including HR: Respond, Recover and Thrive

Source: Deloitte workforce strategies for a post-COVID-19 recovery workbook

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Big Disruptive Shifts Reshaping the Future Landscape

+ VUCA

Source: Future Work Skills 2020 – Institute for the Future for the University of Phoenix Research Institute
I n s t i t u t e f o r t h e F u t u re f o r t h e U n i v e rs i t y o f P h o e n i x R e s e a r c h I n s t i t u t e F u t u r e Wo r k S k i l l s 9

Skills & Competencies to Become a Future-proof Global Citizen

The process of thinking about thinking. It is the

process of developing self-awareness and the
ability to self-assess
OECD Skills for 2030 10

Skills & Competencies to Become a Future-proof Global Citizen

SOCIAL SKILLS
Skills we use everyday to interact and
communicate., including verbal and non-verbal
communication

COGNITIVE SKILLS
EMOTIONAL SKILLS
Core skills your brain uses to think, read,
learn, remember, reason, and pay Abilities to regulate one's thoughts,
attention emotions and behaviour

META COGNITIVE SKILLS

The process of thinking about thinking. It is the
process of developing self-awareness and the
ability to self-assess PHYSICAL SKILLS
A set of abilities to use physical tools,
operations and functions
PRACTICAL SKILLS
Skills required to use and
manipulate materials, tools, equipment and artifacts to
achieve particular outcomes
 A Summary from personal experience 11

Skills & Competencies to Become a Future-proof Global Citizen

Emotional intelligence, Resilience

Digital competency and mind set
and Adaptability

Problem solving and Analytical thinking Interpersonal & communication skills

Leadership & Collaborative skills

 A Summary from personal experience 12

Skills & Competencies to Become a Future-proof Global Citizen

Initiative, creativity & independent Ethics & SQ

thinking

Judgment and decision making Active learning with a growth mind set

Cultural Awareness & Intelligence

K e y q u o t e s t a ke n f r o m t h e i n t e r v i e w s 13

Priority Competencies from our Islamic Finance HR Practitioners

Haifa Al Lawati – Nizwa Bank Meaad Al Awadhi - BIBF
1. Probblem solving & analytical 1. Active learning with a growth
thinking mindset
2. Judgment & decision making 2. Emotional intelligence,
3. Active learning with a growth Resilience and Adaptability
mindset 3. Problem solving & analatycal
thinking
Fatima Al Bin Ali - KHCB
1. Active learning with a growth
mindset
2. Digital competenct & mindset
3. Emotional intelligence,
Resilience and Adaptability
Eman Ashoor – KFHB
1. Ethics and Spiritual Quotient
2. Active learning with a growth
mindset
3. Problem solving & analatycal
thinking
K e y q u o t e s t a ke n f r o m t h e i n t e r v i e w s
Qoutes from our Islamic Finance HR Practitioners
Haifa Al Lawati – Nizwa Bank
“Crisis management skills are
important these days. Other than
questions that focus on the usual
technical skills and behavior
related assessment, we also
present ciritical scenarios that
interviewees need to respond to
that probe their critical decision
making during unforeseeable
events”
Meaad Al Awadhi - BIBF
“The banking landscape incessantly
advances, partially due to the leaps
of technology & communications.
By default the future workforce
need to have proficiency in this
area, regardless of their
specialization”
Fatima Al Bin Ali - KHCB
“Having a growth mindset is very
important, especially in this day in
time where there is tremendous
uncertainty and increased
competition. The landscape
continues to evolve, so we want
those who believe their talents can
be developed through hard work
and seriousness”
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Eman Ashoor – KFHB
“We must not forget the aspect of
faith. Belief. We are employees of
Islamic institutions. The be
understand and believe the
fundamental concepts ob
objectives of Islamic finance are
imperative”