Professional Documents
Culture Documents
Introduction
environments. The advent of new communication technologies including the internet has
affected the way companies manage communications. The focus of this essay would be to
analyze some of the key challenges/crisis that face organizations with regard to
within an organization. There is need for companies to take on key approaches with
regard to addressing the identified gaps to make managerial communication to serve its
purposes.
the need to create a working relationship between frontline leadership, and organizational
performance; requires that managers to take key counter measures. This is by the fact that
without addressing these, organization communications will develop key gaps that will
of operations management. Ultimately, this leads to a well knit organization where the
different departments, as well as, managers and employees communicate with efficiency.
REPORT ON CRISIS COMMUNICATION MANAGEMENT
This has been found to lead to improved productivity at the different levels of the
organization (Hynes, 2016). Putting the right structures that deal with the identified crisis
will go a long and positive way towards ensuring that the organization has an
establishes trust.
Crisis communication management also calls for managers to take on key changes
cognizant of the environmental factors that are behind the crisis at hand. Organizations
run their operations within specific environments and the effectiveness in running these
processes would demand for this factor to be put into consideration. It is critical for
managers to ensure that the work environment they create for their workers is
conduit in establishing a culture of mutual respect and high productivity. These two are
organization to look at three major issues. These are the challenge of managerial
among the top leadership. All organizations have objectives to achieve and this is
captured through their vision. This vision must be passed down from the top leadership to
other tactical leaders at the organization. However, this can only happen through
developing managerial listening where managers are able to engage in active listening to
the communication that is passed from top leadership. When there is effective managerial
REPORT ON CRISIS COMMUNICATION MANAGEMENT
listening, it becomes possible for the key information to be passed down to all other
members. This process would make the operations management run at optimum.
Secondly, on the issue of conflict management; there is need for managers to act
with haste when conflicts occur among people. Conflicts are inherent in organizations
with people. This is because people come from different backgrounds and orientations
and may interpret same messages differently. Appreciation that employees are different
communications are structured in ways to assume that all people are the same and would
perceive the said message the same. It is on this basis that managers must develop
audience specific messages, which have the audience in mind. Lastly, the challenge of
that also needs to be worked on. There is a high likelihood to have managerial
Organizational situation/Context
important for the management to forecast future challenges that their organizations are
likely to face. One of the challenges brought out in the article, “Organizational
Principles to Manage Crisis in an Online World” is that of the fast growing online world,
and its impact on business communications. According to the article, the growth of the
further makes it clear that the growth and admissibility of the internet in running
communications in organizations has brought about potentially new scenarios to plan for.
Unlike in the past where communications was face to face, new technology has defined
new scenarios to plan for. Additionally, the article makes clear that the growth in the use
of internet technology today has brought about new forms of power configuration in the
communication process (Gonzalez and Alfonso, 2010). For instance, the internet has
given employees powers to communicate to the organization and to the world. Thus, so
communicated through the internet. In essence, it becomes clear that the advent and
development of new shifts in the way modern day organizations should monitor, plan and
Summary
a reality that can never be ignored, especially in the new wave where communications
has greatly transformed from being manual into digital. The advent and admission of
challenges to crisis communications management. This means that new measures and
4Solutions/Recommendations
which is basically making certain compromises. It is important to note that each party
As regards conflicts over the digital media, new approaches would have to be developed
References
Central pg. 97
edition.
Jones, T. (2000). " Emotional communication in conflict: essence and impact ", in Eadie,