LAHORE SCHOOL OF PROFESSIONAL STUDIES ─

UNIVERSITY OF LAHORE

SUBJECT: Project Quality Management

ASGNMENT: Analyze your project sponsor organization and

discuss what tools and techniques are being used
by the senior management and the executives.
Some of the tools were discussed in last class.
Submit computer types 12 Times New Roman,
single space, group response before the next
class. Length of assignment would be 10-12
pages with Harvard Referencing
SUBMITTED TO: SIR Zubair Anwar

SUBMITTED BY: GROUP-09

ZEB SHAHID (MSPM02201030)

ADNAN REHMAT (MSPM02201028)
MUHAMMAD ARIF (MSEM02201003)
HASSAN KHAN (MSPM02201015)
MS-PROJECT LAHORE SCHOOL OF
MANAGEMENT PROFESSIONAL STUDIES ─
UNIVERSITY OF LAHORE

Project Sponsor Organization: Infrastructucture Development Authority Punjab

IDAP provides outstanding services in the areas of project management, quality management,
architectural design, urban planning, interior planning and design, landscape design and value
engineering, through international and local experts. IDAP's team consists of specialist private
and public sector professionals who provide transparent and efficient project execution while
ensuring that the highest quality standards are met.
ÍDAP has built a vibrant culture encompassing integrity, innovation and collaboration. IDAP's
values are the fundamental basis of its culture. These values are embraced by the IDAP team
ensuring that clients, partners and employees are treated with dignity and respect and that the
highest professional standards are upheld.
Some of the Projects executed by IDAP are mentioned below
• Pakistan Kidney and Liver Institute (PKLI) and Research Centre Lahore
• Recep Tayyip Erdogan Hospital (RTEH) Expansion Project Muzaffargarh
• Revamping of 25 DHQs and 30 THQs across Punjab
• Punjab Agriculture, Food and Drug Authority (PAFDA) Complex Lahore
• Medical Store Depot, Lahore
• Mother and Child Care Hospital (MCCH), Murree
• Jinnah Hospital, Lahore
• Punjab Forensic Science Agency (PFSA)
• Upgradation of DHQ Hospital Sialkot to Teaching Hospital
• Construction of Site Housing Complex and Auditorium for Quaid-e-Azam Thermal
Power Plant (QATPL)
• Information Technology University, Lahore
• 19 Hepatitis Prevention Treatment Clinics (HPTC) across Punjab
• Establishment of Hepatitis Clinics & Gastrointestinal Departments in Tertiary Care
Hospitals in Punjab
• Construction of Infrastructure Works of Lahore Knowledge Park (LKP)
• Establishment of Five 200 Bedded Mother and Child Hospitals and Nursing Colleges
in Punjab
• Establishment of Tertiary Care Hospital Nishtar - II, Multan
• Institute of Cardiology at Dera Ghazi Khan

Group # 09 spring 2020 of LSPS Project Quality Management will be working on project
“Revamping of DHQ/THQ hospitals across Punjab” Package 1.

Tools and Techniques used by the IDAP Management at different levels to control the
Project:

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Tools and techniques used by the management to control the project schedule, cost and quality
are mentioned below.
• Weekly Progress meetings
• Kick-off meetings
• Construction site meetings
• Inspection requests
• Material Inspection reports
• Audits by Quality team
• Inspection and test Plans
• Approved vendor lists
• Procurement plan and identification of long lead items
• Milestone for critical activities
• Method statements
• Field change control
• Non-conformance Reports
• Histograms
• Technical Queries
• Presentations
• Control Charts
• Trainings
• Risk Management
• Check Sheets
• Health and safety Management
• Handing over/taking over of wards
• Project Dashboard
• Earned value Management
• Lessons Learned

Some Tools Discussed In the Class

Some of the tools that we have studied in our Class are mentioned below.
Cause-and-effect diagram (also called Ishikawa or fishbone diagrams): Identifies many
possible causes for an effect or problem and sorts ideas into useful categories.
Check sheet: A structured, prepared form for collecting and analyzing data; a generic tool that
can be adapted for a wide variety of purposes.
Control chart: Graph used to study how a process changes over time. Comparing current data
to historical control limits leads to conclusions about whether the process variation is consistent
(in control) or is unpredictable (out of control, affected by special causes of variation).

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Histogram: The most commonly used graph for showing frequency distributions, or how often
each different value in a set of data occurs.
Pareto chart: A bar graph that shows which factors are more significant.
Scatter diagram: Graphs pairs of numerical data, one variable on each axis, to look for a
relationship.
Stratification: A technique that separates data gathered from a variety of sources so that
patterns can be seen (some lists replace stratification with flowchart or run chart).
P-D-C-A (plan do check act cycle): Also known as Shewhart cycle

Practical Use of Tools & Techniques:

1. Case Study using Cause and Effect Diagram:

Group # 09 would apply cause and effect diagram tool on our project “Revamping of
DHQ/THQ hospitals”. Problems faced on site during construction and will try to find a
solution.
Contents of Case study are
 INTRODUCTION
 OBJECTIVE
 DEFINITION
 TOOLS AND TECHNIQUES
 REPEATED VIOLATIONS
 IMPROVEMENTS/RECOMMENDATIONS
The Word ROOT in the root cause analysis , refers to the underlying causes

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RCA OBJECTIVE
 To identify the cause in order to eliminate & prevent the recurrence
 Continual Improvement
Why is it important to Find root cause of the Problem?
 Because Initial response is always the symptom and not the root cause. For Example, a
normal answer is
• Human error
• Equipment failure
 Often a deeper issue emerges as a result of investigation
• Process or Procedure Failure
• Poorly Written instructions
• Lack Of training
It is used to eliminate the root or cause of non-conformance and prevent problem from
recurring.
Repeated Violations
Repeated violations at site are mentioned below
 Work started without method statement approval & IFC drawings
 QA/QC personnel leaving the site without notification
 Damage of materials
 No QC Coverage at site

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 Curing at Site
Cause and Effect Diagram
(Fishbone/Ishikawa Diagrams)

Work started without method statement & IFC drawings

Damage FBE Coated Rebars

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No QC Coverage

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UNIVERSITY OF LAHORE

Curing At Site

QA/QC Personnel Leaving The Site Without Notification

IMPROVEMENTS/RECOMMENDATIONS
 PROPER PLANNING
 TRAININGS
 COMMUNICATION
 RESORCE MANAGEMENT
 PROCEDURES IMPLEMENTATION

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Quote “A biased Mind, which never sees the complete picture , cannot grasp the reality……

2. Plan-Do-Check-Act Cycle:
In order to equip the staff with latest technology, improve efficiency and enhance the
monitoring and control of the different departments and appraisal of the hardworking
employees, IDAP adopted ERP system back in 2018. It was difficult for everyone to adopt
the new system all of a sudden, hence it was well planned to implement it in different
departments by adopting PDCA Cycle.
In first phase, being the lead of the project, it was implemented in IT department and all of
the projects and assignments of IT department were uploaded on ERP system and after
training of the IT section , It was made functional for day to day operations and need based
trouble shooting was done with the assistance of the vendor. It was easy to adopt for this
section as IT department works mostly on digital platform.
In next phase It was implemented in accounts and admin department. Several training
sessions were conducted to educate the staff and familiarize with this system. Upon
working several issues were highlighted as accounts and admin department has to deal with
paper work in order to meet Audit department requirements of the Govt. of the Punjab.
Therefore, accordingly changes and several features were inducted with assistance from
the ERP Vendor and eventually the issues were resolved and day to day workings and
assignments were smoothened.
Upon successful implementation and improvements in the system, it was implemented in
all the departments of IDAP. i.e. Planning & Design Departments, Engineering & Planning
Departments, Procurement & Contracts Departments, Project Management and Quality
Management Department. Every department reported several issues faced during their
different nature of workings and were resolved by inducing features meeting those
requirements.
This Project proved to be a very good asset for IDAP and it has reduced the timeframe of
most of the administrative activities and has promoted the transparency in each department.
Monitoring and Control has become easy and management can easily track the progress of
assignments and pin point the lags and the person responsible. Foremost of all, It has
reduced the need of staff to be present in office in order to process each endeavor. In the
current situation of Corona Virus Pandemic, IDAP could easily restrict its staff to their
homes and they could continue their jobs from home without effecting deadlines of the
assigned jobs noticeably.
3. Histograms
Different types of histograms are used in projects of IDAP during execution.

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1. Manpower Histogram

2. Progress Histograms

3. Cashflow histogram

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These histograms are used for monitoring of Control of the different projects during
execution.
4. Check Sheets
Check sheets are frequently used at different stages of the project. For example following
check lists are used for inspection of the works done prior to proceeding Concrete pouring

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UNIVERSITY OF LAHORE

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MANAGEMENT PROFESSIONAL STUDIES ─
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4. Control Charts
Flow charts are also used frequently for different tasks/activities
1. DLP Notification

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2. Taking Over Certificate

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3. Close Out Process Flow

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