Rma - Processing 10.2.400

Epicor ERP
Return Material Authorization

(RMA) Processing Course
10.2.400
Disclaimer
This document is for informational purposes only and is subject to change without notice. This document and its
contents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of its
date of publication. However, Epicor Software Corporation makes no guarantee, representations or warranties with
regard to the enclosed information and specifically disclaims any applicable implied warranties, such as fitness for a
particular purpose, merchantability, satisfactory quality or reasonable skill and care. As each user of Epicor software is
likely to be unique in their requirements in the use of such software and their business processes, users of this document
are always advised to discuss the content of this document with their Epicor account manager. All information contained
herein is subject to change without notice and changes to this document since printing and other important information
about the software product are made or published in release notes, and you are urged to obtain the current release
notes for the software product. We welcome user comments and reserve the right to revise this publication and/or
make improvements or changes to the products or programs described in this publication at any time, without notice.
The usage of any Epicor software shall be pursuant to an Epicor end user license agreement and the performance of
any consulting services by Epicor personnel shall be pursuant to Epicor's standard services terms and conditions. Usage
of the solution(s) described in this document with other Epicor software or third party products may require the purchase
of licenses for such other products. Where any software is expressed to be compliant with local laws or requirements
in this document, such compliance is not a warranty and is based solely on Epicor's current understanding of such laws
and requirements. All laws and requirements are subject to varying interpretations as well as to change and accordingly
Epicor cannot guarantee that the software will be compliant and up to date with such changes. All statements of
platform and product compatibility in this document shall be considered individually in relation to the products referred
to in the relevant statement, i.e., where any Epicor software is stated to be compatible with one product and also
stated to be compatible with another product, it should not be interpreted that such Epicor software is compatible
with both of the products running at the same time on the same platform or environment. Additionally platform or
product compatibility may require the application of Epicor or third-party updates, patches and/or service packs and
Epicor has no responsibility for compatibility issues which may be caused by updates, patches and/or service packs
released by third parties after the date of publication of this document. Epicor® is a registered trademark and/or
trademark of Epicor Software Corporation in the United States, certain other countries and/or the EU. All other
trademarks mentioned are the property of their respective owners. Copyright © Epicor Software Corporation 2019.
All rights reserved. Not for distribution or republication. Information in this document is subject to Epicor license
agreement(s).
EDE8101905
90521-10-9283-583101001
10.2.400
Revision: May 14, 2019 12:05 a.m.
Total pages: 28
course.ditaval
Return Material Authorization (RMA) Processing Course Contents
Contents
Return Material Authorization (RMA) Processing Course...................................................4
Before You Begin....................................................................................................................5
Modules Licensing...........................................................................................................................................5
Audience.........................................................................................................................................................5
Prerequisites....................................................................................................................................................5
Environment Setup..........................................................................................................................................6
RMA Overview........................................................................................................................8
Daily RMA Processing...........................................................................................................10
Workshop - Enter a Sales Order.....................................................................................................................12
Workshop - Ship Order to Customer..............................................................................................................13
Workshop - Invoice Customer........................................................................................................................14
Return Material Authorization........................................................................................................................15
Workshop - Create an RMA Record........................................................................................................15
Open RMA Report.........................................................................................................................................17
Workshop - Review Open RMA Report...................................................................................................17
Workshop - Receive Returned Parts................................................................................................................17
RMA Disposition Entry...................................................................................................................................19
RMA Disposition and Quality Assurance..................................................................................................19
Workshop - Inspect and Dispose of Returned Materials...........................................................................20
Material Transaction Detail Report.................................................................................................................21
Workshop - Review the Material Transaction Detail Report......................................................................21
Workshop - Process RMA Credit Memo..................................................................................................22
Apply Document............................................................................................................................................23
Workshop - Apply Credit Memo.............................................................................................................23
AR Invoice Balance Report..............................................................................................................................24
Workshop - Review the AR Invoice Balance Report..................................................................................25
Conclusion.............................................................................................................................26
Epicor ERP | 10.2.400 3

Return Material Authorization (RMA) Processing Course Return Material Authorization (RMA) Processing Course
Return Material Authorization (RMA) Processing Course
This course introduces the concept of customer returns and reviews the primary functions of the Return Material
Authorization (RMA) process. This course graphically traces the flow of information through the RMA process,
followed by a demonstration of RMA processing and disposition. In addition, you will review related functionality
to the overall RMA process.
Upon successful completion of this course, you will be able to:
• Trace the information flow through the RMA process.
• Explain process and disposition RMAs.
• List where an RMA is visible within the application.
• Describe the RMA interface.
4 Epicor ERP | 10.2.400

Return Material Authorization (RMA) Processing Course Before You Begin
Before You Begin
Read this topic for information you should know in order to successfully complete this course.
Modules Licensing
The following modules must be licensed to complete all the workshops in this course:
• Accounts Receivable
• Customer Relationship Management
• Inventory Management
• Multiple Warehouse
• Order Management
• Quality Assurance
• Shipping Receiving
Audience
Specific audiences will benefit from this course.

• QA Inspector
• Order Entry Staff
• Customer Service Representative
Prerequisites
To complete the workshops in this course, the necessary modules must be licensed and operating in your training
environment. For more information on the modules available, contact your Epicor Customer Account Manager.
It is also important you understand the prerequisite knowledge contained in other valuable courses.
• Knowledge Camp Course - This course provides a high level overview of the quote to cash flow through
the Epicor application. You begin with how to create a quote, process it as an order, and fill the order across
production planning and purchasing. The course also covers the manufacturing plan and shipment of parts
to a customer, as well as how to process invoices, enter cash receipts, and generate supplier payments.
• Quality Assurance Course - This course discusses the flow of material through the Quality Assurance (QA)
module and reviews the configuration and maintenance setup. This course addresses various inspections and
demonstrates how the Epicor application processes them.
Epicor ERP | 10.2.400 5

Before You Begin Return Material Authorization (RMA) Processing Course
Environment Setup
The environment setup steps and potential workshop constraints must be reviewed in order to successfully
complete the workshops in this course.
Your Epicor training environment, in which the Epicor demonstration database is found, enables you to experience
Epicor functionality in action but does not affect data in your live, production environment.
The following steps must be taken to successfully complete the workshops in this course.
1. Verify the following or ask your system administrator to verify for you:
• Your Epicor training icon (or web address if you are using Epicor Web Access) points to your
Epicor training environment with the Epicor demonstration database installed. Do not complete
the course workshops in your live, production environment.
Note It is recommended that multiple Epicor demonstration databases are installed. Contact
Support or Systems Consulting for billable assistance.
• The Epicor demonstration database is at the same version as the Epicor application. The
demonstration database is installed from the Epicor Administration Console using the "Add Demo
Database" command under Database Server. See Epicor ERP installation guides for details. If you are an
Epicor Cloud ERP customer (and have licensed embedded education), the demonstration database is
installed for you.
• Your system administrator restored (refreshed) the Epicor demonstration database prior to
starting this course. The Epicor demonstration database comes standard with parts, customers, sales
orders, and so on, already defined. If the Epicor demonstration database is shared with multiple users
(that is, the database is located on a server and users access the same data, much like your live, production
environment) and is not periodically refreshed, unexpected results can occur. For example, if a course
workshop requires you to ship a sales order that came standard in the Epicor demonstration database,
but a different user already completed this workshop and the Epicor demonstration database was not
restored (refreshed), then you will not be able to ship the sales order. If you are an Epicor Cloud ERP
customer see section below.
2. Log in to the training environment using the credentials manager/manager. If you are logged into your
training environment as a different user, from the Options menu, select Change User.
Important When you log on for the first time, a message appears to inform you that your password
has expired. You will be prompted to set a new password. To set a new password, perform the
following steps:
1. Click Yes.
A Change Password window displays.
2. In the Current Password field, enter manager.
3. In the New password field, enter a new password. An example would be manager2.
4. In the Confirm new password field, re-enter the same password.
5. Click OK. The Change Password window closes and you are logged on with the manager user
ID.
6 Epicor ERP | 10.2.400

Return Material Authorization (RMA) Processing Course Before You Begin
6. Record the new password. This is important as this will be the password everyone uses when
they log on with the manager ID until the database is refreshed.
3. From the Main menu, select the company Epicor Education (EPIC06).
4. From the Main menu, select the Main Site.
5. The Quality Assurance module must be licenced and operational in your environment.
Epicor Cloud ERP Specific Information

Note If you are an Epicor Cloud ERP customer, then note the following about your Epicor-hosted education
company. All logins referenced in the course (such as manager, or epicor) should be changed to be the
<site ID>-. For example, if your site ID is 98315, then wherever you are instructed to use the login manager,
instead use 98315-manager. The password is the same as the login name.
Note To refresh your Epicor training data, enter a support ticket in EpicCare and include your site ID.
Epicor Cloud ERP Specific Information

Note If you are an Epicor Cloud ERP customer, then note the following about your Epicor-hosted education
company. All logins referenced in the course (such as manager, or epicor) should be changed to be the
<site ID>-. For example, if your site ID is 98315, then wherever you are instructed to use the login manager,
instead use 98315-manager. The password is the same as the login name.
Note To refresh your Epicor training data, enter a support ticket in EpicCare and include your site ID.
Epicor ERP | 10.2.400 7

RMA Overview Return Material Authorization (RMA) Processing Course
RMA Overview
You enter customer returns through the Return Material Authorization (RMA) processing program in the Epicor
application. An RMA is a document used to control returned parts. The document identifies the customer, items
returned, notes about the returned items, and the status and disposition of each item.
Generally, a return goes through the following process:
1. Customer service creates an RMA.
2. Receiving is given the items against the RMA.
3. Inspection examines the items and determines what should be done:

• Returned for rework
• Scrapped
• Returned to stock
4. Order processing creates a new requirement as necessary.
5. Accounting issues credit as necessary.
There are several other modules that interface with RMA processing which includes Quality Assurance, General
Ledger, and Accounts Receivable. Depending upon which modules you have licensed, there may be additional
processing options available.
8 Epicor ERP | 10.2.400

Return Material Authorization (RMA) Processing Course RMA Overview
Epicor ERP | 10.2.400 9

Daily RMA Processing Return Material Authorization (RMA) Processing Course
Daily RMA Processing
In most cases, a return material authorization (RMA) is issued to a customer by sales when there is a defective
materials complaint. Once the RMA is issued and the customer returns the defective material, the Shipping and
Receiving department receives the material.
The RMA is tied to the customer who returns the material(s). You enter the details from the purchase order,
unless the RMA is received directly from the customer. The sales order is always referenced but does not have
to be an open order, so the former sales order can become part of the new job created for rework of the materials.
In addition, the RMA order is tied to the original sales order for costing and credit purposes. You can retrieve the
job costs even if the sales order and job are closed.
The following diagrams demonstrate the process flow for customer returns with and without the Quality Assurance
(QA) module:
• Spheres indicate modules where activities occur when transactions take place. For example, RMA processing
takes place in the Order Management module.
• When RMA processing data is complete and saved, the RMA-INS transaction occurs (refer to (1) and reason
code (a)).
• Disposition transactions occur either in the QA Inspection Processing or Order Management modules.
• (2) INS-MTL – Disposition to Job Material; no reason code required.
• (3) INS-STK – Disposition to Stock; no reason code required.
10 Epicor ERP | 10.2.400

Return Material Authorization (RMA) Processing Course Daily RMA Processing
• (4) INS-REJ – Disposition to Rejection; Discrepant Material Report (DMR) processing now takes over and
further dispositions occur. Reason codes are required.
• (5) Corrective Actions – Available when INS-REJ occurs or later in DMR.
• (6) Request for Credit Memo – This can happen at any time during the process.
Note Request for Credit Memo is only a request and is finalized through Accounts Receivable.
Note For more information, refer to the Transaction Types topic in the Application Help and the Quality
Assurance course.
Epicor ERP | 10.2.400 11

Workshop - Enter a Sales Order
Dalton Manufacturing orders ten units of the Metal Plate part. In this workshop, enter a sales order.
Navigate to Sales Order Entry.
Menu Path: Sales Management > Order Management > General Operations > Order Entry
1. From the New menu, select New Order.
2. In the Customer field, enter Dalton and press Tab.
3. In the Need By date, select the date one week from today.
4. In the Ship By date, select the date two days before the Need By date.
5. In the Ship Via field, select or verify UPS Ground displays.
6. Click Save.
7. Record the sales order number ______________.
8. Navigate to the Lines > Detail sheet.
9. From the New menu, select New Line.
10. In the Part/Rev field, enter 84005-042 and press Tab.
11. In the Order Quantity field, enter 10.00.
12. In the Unit Price field, verify 55.00 displays.
13. In the Discount % field, enter 0.00.
14. Click Save.
15. Exit Sales Order Entry.
12 Epicor ERP | 10.2.400

Workshop - Ship Order to Customer
You have sufficient quantities of the Metal Plate part in-stock, so you ship the whole amount to the customer.
In this workshop, ship the order to Dalton Manufacturing.
Navigate to Customer Shipment Entry.
Menu Path: Material Management > Shipping / Receiving > General Operations > Customer Shipment Entry
1. From the New menu, select New Pack.
2. In the Order Number field, search for and select the sales order number for Dalton Manufacturing.
3. In the Ship Via field, verify UPS Ground displays.
4. Click Save.
5. Navigate to the Lines > Customer Shipment Entry > Detail sheet.
7. In the Order Number field, search for and select the sales order number for Dalton Manufacturing.
8. In the Line/Rel field, enter 1 and 1.
9. In the From Inventory pane, in the Warehouse field, verify Main displays.
10. In the From Inventory pane, in the Bin field, enter 01-01-01 and press Tab.
11. Click Save.
12. In the Selling U/M pane, verify the following values display:
Field Data
Request Qty 10 / EA
Remaining Qty 0
This Shipment 10 / EA
13. Navigate to the Summary sheet.
14. Select the Shipped check box to confirm the shipment.

The SHIPPED status displays.
15. Click Save.
16. Record the Pack ID number _______________.
17. Exit Customer Shipment Entry.
Epicor ERP | 10.2.400 13

Workshop - Invoice Customer
The order has been dispatched so the next step is to invoice the customer. In this workshop, create an AR invoice
for Dalton Manufacturing.
Navigate to AR Invoice Entry.
Menu Path: Financial Management > Accounts Receivable > General Operations > Invoice Entry
1. From the New menu, select New Group.
2. In the Group field, enter XXX (where XXX are your initials).
3. Click Save.
4. From the Actions menu, select Get > Shipments.

The Get Shipments window displays.
5. Click the Manual Selection button.

The Packing Slip Browse window displays.
6. In the Packing Slips grid, select the Pack ID created in the previous workshop.
7. Click OK.
The Are you sure? message displays.
8. To the message, click Yes.

The 1 Invoices created. message displays.
9. To the message, click OK.
10. Navigate to the Summary sheet.
11. In the Subtotal field, verify 550.00 displays.
12. In the Invoice Amount field, verify 550.00 displays.
13. Record the invoice number__________.
14. From the Actions menu, select Group > Post.

The AR Invoice Post Process window displays.
15. Click Submit and exit AR Invoice Post Process.
16. Exit AR Invoice Entry.
14 Epicor ERP | 10.2.400

Return Material Authorization
Use Return Material Authorization to control and track customer returns. Enter information about the return
and communicate that information to the different groups that need to take action, such as inspection, billing,
and order processing.
The Epicor application does not automatically create credit or shipping transactions, or rework jobs based on
these returns. RMA Processing provides the communication tools to ensure the necessary actions are taken for
customer returns. Based on the reason for the return and customer needs, you can enter or change jobs, create
credit transactions in the Accounts Receivable module, or re-ship parts as necessary.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > General Operations > RMA Processing
• Material Management > Shipping / Receiving > General Operations > RMA Processing
• Sales Management > Customer Relationship Management > General Operations > RMA Processing
• Sales Management > Order Management > General Operations > RMA Processing
• Service Management > Field Service > General Operations > RMA Processing
Workshop - Create an RMA Record
You received a call from Dalton Manufacturing. The customer is rejecting the order for 10 units of the Metal
Plate parts due to noticeable water damage and item corrosion. As a result, Dalton Manufacturing is returning
the entire shipment. In this workshop, issue a Return Material Authorization (RMA) and receive the items.
Navigate to RMA Processing.
Menu Path: Sales Management > Customer Relationship Management > General Operations > RMA Processing
1. From the New menu, select New RMA.
2. In the Customer field, enter Dalton and press Tab.
4. In the Order field, enter the sales order for Dalton Manufacturing and press Tab.
5. In the Line field, enter 1 and press Tab.
6. In the Rel field, enter 1 and press Tab.
7. In the Reason field, select Damaged in Shipment and press Tab.
8. In the Quantity field, enter 10.00 and press Tab.
9. In the UOM field, verify EA displays.
10. Click Save.
11. Navigate to the Summary > Credits sheet.
Epicor ERP | 10.2.400 15

12. Click the Add Credit Memo button.

AR Invoice Maintenance displays.
A new credit memo invoice has been created.
13. Record the invoice number___________.
14. In AR Invoice Maintenance, in the Site field, select Main.
15. Click Save.
16. Navigate to the Line > Detail sheet and review the following information:
Field Data
Part/Rev 84005-042
Quantity 10.00
Customer Dalton Manufacturing
Extended Price 550.00
Total 550.00
17. Exit AR Invoice Maintenance.
18. Click Save.
19. From the Actions menu, select Print RMA Form.

The RMA Processing - RMA Form window displays.
20. On the Standard toolbar, click Print Preview.

The RMA Form displays.
21. Review and close the RMA Form.
22. Close the RMA Processing - RMA Form window.
23. Record the RMA number _________.
24. Exit Return Material Authorization.
16 Epicor ERP | 10.2.400

Open RMA Report
Use the Open RMA Report to list information for RMAs that have an Open status. This report includes the date
and number of the RMA, customer address, part information, and the reason for the item(s) return.
Tip All returns are handled through Return Material Authorization. This program is available in the General
Operations menu located in the Accounts Receivable, Order Management, and Shipping/Receiving
modules.
Use the Selection sheet to select the report parameters. Use the Filter sheet(s) to select the specific records to
include on the report. For more information, refer to the Filters Overview topic in the Application Help.
Important For more information on how to review the status of a report you print, preview, or generate,
refer to the System Monitor Overview topic in the Application Help.
Menu Path
• Sales Management > Order Management > Reports > Open RMA
Workshop - Review Open RMA Report
In this workshop, review the Open RMA Report for part 84005-042.
Navigate to the Open RMA Report.
Menu Path: Sales Management > Order Management > Reports > Open RMA
1. Navigate to the Filter > Part sheet.
2. Click the Part button.

The Part Search window displays.
3. In the Starting At field, enter 84005-042 and click Search.
4. In the Search Results grid, verify the 84005-042 part is highlighted and click OK.

The Open RMA Report displays.
6. Review and close the Open RMA Report.
7. Exit the Open RMA Report.
Workshop - Receive Returned Parts
In this workshop, receive the returned parts from Dalton Manufacturing.

Navigate to RMA Processing.
Epicor ERP | 10.2.400 17

Menu Path: Sales Management > Customer Relationship Management > General Operations > RMA Processing
1. In the RMA field, enter the RMA number created in the Workshop - Create RMA Record and press Tab.
2. Navigate to the Receipts > Detail sheet.
3. From the New menu, select New Receipt.
4. In the Part Number field, verify 84005-042 displays.
5. In the Quantity field, verify 10.00 displays.
6. In the Warehouse field, verify the Receiving Area warehouse displays.
7. In the Bin field, verify the RCV-1 bin displays.
8. Click Save.
9. Exit Return Material Authorization.
18 Epicor ERP | 10.2.400

RMA Disposition Entry
Use RMA Disposition Entry to dispose and complete Return Material Authorization (RMA) receipts from
inspection.
The inspector determines whether the RMA receipts are placed in stock, sent to a job, or rejected altogether.
Tip You can also access this program through Inspection Processing in the Quality Assurance module.
Note If the parent assembly returned is a serialized part number and the RMA is being dispositioned for
rework using a job, the RMA Dispositions program verifies if the Reassign Serial Number to Assembly
check box has been selected for the returned item in the Engineering Workbench > Method of
Manufacturing > Materials sheet. If it has been selected, the serial numbers from the job
material/subassembly can be reassigned as the serial number of the parent assembly (top assembly or n
deep subassembly).
If the Reassign Serial Number to Assembly check box has been cleared for the returned item, the Epicor
application discards the original serial number assigned to the top level part number and creates a new
one, regardless of the specific serialized materials or subassemblies that were originally issued to the job.
Menu Path
• Sales Management > Order Management > General Operations > RMA Dispositions
RMA Disposition and Quality Assurance
This section describes the differences between using and not using the Quality Assurance module with RMA
Disposition Entry.
RMA Disposition with the Quality Assurance (QA) Module
• RMA parts create a record in Inspection Processing in the QA module.
• Disposition options include disposition to a Job, Stock, or Fail.
You must identify quantity and disposition location (job number or warehouse).
Parts that fail flow into Discrepant Material Report (DMR) processing.
• You must select an inspector.
• Optionally, you can initiate a corrective action.
• Comments fields are available for audit trail purposes.
• Part costs populate the available cost fields and can be overridden.
RMA Disposition without the Quality Assurance (QA) Module
• Parts are processed through RMA Disposition Entry in the Order Management module.
• Parts that fail are rejected to scrap.
Epicor ERP | 10.2.400 19

Workshop - Inspect and Dispose of Returned Materials
You have received the returned items from Dalton Manufacturing, next perform an inspection of each of the
items and determine where each item is to be placed next (stock, job, scrap).
Navigate to Inspection Processing Entry.
Menu Path: Production Management > Quality Assurance > General Operations > Inspection Processing
1. On the Standard toolbar, click the Binoculars (search) icon.

The Inspection Processing Search window displays.
2. In the Tran Type pane, clear the All check box.
3. In the Tran Type pane, select the RMA's check box and click Search.
4. In the Search Results grid, select the RMA created in the Workshop - Create RMA Record and click OK.
5. Navigate to the RMA's sheet.
6. In the RMA List grid, review the RMA line.
7. From the Actions menu, select RMA Disposition.

RMA Disposition Entry displays.
8. Click New.
The Disposition > Detail sheet displays.
9. In the Dispose To field, select Stock.
10. In the Quantity field, enter 10.
11. In the Inspected By field, select Inspector Clouseau.
12. In the Disposition pane, in the Warehouse field, verify Main displays or select Main.
13. In the Bin field, enter 01-01-01 and press Tab.
14. Verify the Request Move check box is clear.
15. Click Save.
16. Navigate to the Disposition > Comment sheet.
17. In the Comment pane, enter Customer return, damaged in shipment.
18. Click Save.
19. From the Actions, menu select Print Inventory Movement.

The Inventory Movement Report window displays.

The Inspection Inventory Movement report displays.
20 Epicor ERP | 10.2.400

21. Review and close the Inspection Inventory Movement report.
22. Close the Inventory Movement Report window.
23. Exit RMA Disposition Entry.
24. Click Save and exit Inspection Processing Entry.
Material Transaction Detail Report
Use the Material Transaction Detail Report to produce an inventory transaction list created through receipt,
issue, shipping, and adjustment processing.
Each inventory transaction is assigned a transaction type you can use when you filter the report. For a complete
list of transaction types, refer to the Transaction Types topic within the Inventory Transactions Technical Reference
Guide.
This report includes corresponding legal numbers for part transactions. The legal number is a tracking number
that some countries require.
Menu Path
• Material Management > Inventory Management > Reports > Material Transaction Detail
Workshop - Review the Material Transaction Detail Report
In this workshop, review the material transactions generated as a result of the shipping and receiving process
executed previously.
Navigate to the Material Transaction Detail Report.
Menu Path: Material Management > Inventory Management > Reports > Material Transaction Detail
1. Navigate to the Filter > Part sheet.
2. Click the Part button.

The Part Search window displays.
3. In the Starting At field, enter part 84005-042 and click Search.
4. In the Search Results grid, verify the 84005-042 part is highlighted and click OK.

The Material Transaction Detail report displays.
Epicor ERP | 10.2.400 21

6. In the SO/PO column, verify the sales order number created in the Workshop - Enter a Sales Order
displays twice.
This is because two transactions have been created. The first one is STK-CUS, when the items were shipped
to Dalton Manufacturing. The second one is INS-STK, when the items were received back from Dalton
Manufacturing.
7. Close the Material Transaction Detail report.
8. Exit Material Transaction Detail Report.
Workshop - Process RMA Credit Memo
In this workshop, process an RMA credit memo you generated previously.

Navigate to AR Invoice Entry.
Menu Path: Financial Management > Accounts Receivable > General Operations > Invoice Entry
1. From the New menu, select New Group.
2. In the Group field, enter RMA-XXX (where XXX are your initials).
3. Click Save.
4. From the Actions menu, select Get > RMA and Demand Credits.
The Get Invoices window displays.
5. Click the Manual Selection button.

The Invoice Browse window displays.
6. In the Invoices grid, select the credit memo invoice created in the Workshop - Create RMA Record.
7. Click OK.
The Are you sure? message displays.
8. To the message, click Yes.
9. To the 1 Credit Memos selected message, click OK.
10. Click Save.
11. Verify the Group > Detail sheet displays.
12. In the Base Total field, verify -550.00 displays.
13. From the Actions menu, select Group > Post.

The AR Invoice Post Process window displays.
14. Click Submit.
15. Close the AR Invoice Post Process window.
16. Exit AR Invoice Entry.
22 Epicor ERP | 10.2.400

Apply Document
Use Apply Document to place an open credit memo, unallocated deposit invoice, or unallocated deposit payment
balance against an open invoice. You can apply one of these document types against one or multiple invoices
or credit payment. You can only select invoices created for the customer listed on the document.
Note A Credit Memo is a specific type of Accounts Receivable invoice; it contains a transaction that reduces,
or credits, a customer's receivable balance. Credit memos may or may not refer to a sales order.
Important Before you can apply a credit memo through this program, you must post to your general
ledger (GL) via AR Invoice Entry. For more information, refer to the Application Help topic: AR Invoice
Entry > Post Invoice Group.
On the Summary sheet in this program, select the credit memo with which you want to work. Next, define the
amount from the credit memo to apply. Use the Detail sheet to select which invoices receive the credit amount
or the Credit Payment sheet to select credit payments to receive the amount. Lastly, apply the credit memo
amounts the command available from the Actions menu.
Note If a credit card needs to be refunded, enter a credit memo for the order or customer, and in Apply
Document, apply a credit payment to the credit card transaction associated with the order or customer.
This action credits back the card.
Tip When you apply credit memos, you also create GL transactions. Transactions are placed within the
GL accounts selected for the customer credit memo. For details on the creation of GL transactions, refer
to the Application Help topic: Posting to GL.
Tip You can place credit memos against invoices in Cash Receipts Entry.
Menu Path
• Financial Management > Accounts Receivable > General Operations > Apply Credit Memo
Workshop - Apply Credit Memo
In this workshop, apply the credit memo.

Navigate to Apply Credit Memo.
Menu Path: Financial Management > Accounts Receivable > General Operations > Apply Credit Memo
1. From the New menu, select New Document To Apply.
2. In the Source Type field, select Credit Memo/Correction Invoice.
3. In the Document field, search for and select the credit memo invoice created in the Workshop - Create
RMA Record.
4. Click Save.
5. From the New menu, select New Invoice.
Epicor ERP | 10.2.400 23

6. In the Applied Invoices grid, in the Invoice field, enter the invoice number created in the Workshop -
Invoice Customer and press Tab.
7. Review the following information:
Field Data
Cust Amount 550.00
Balance 550.00
New Balance 0.00
8. Click Save.
9. From the Actions menu, select Apply Credit Memo.
10. Exit Apply Document.
AR Invoice Balance Report
Use the AR Invoice Balance Report to display customer invoice balance information in a report format. The
report displays a recap of closing balances per GL Account.
The Closing Balances by GL Account section of the report will include the balance forward amount in the
Debit column (for a positive balance forward) or Credit column (for a negative balance forward).
You can set up your AR invoice balance report to display open, closed, or all invoices for one or multiple customers.
If legal numbers are configured, the Invoice Ref and Transaction Ref columns of the report display document
legal numbers. For example, for a Cash Receipt, it will display the Invoice Legal Number and the Cash Receipt
Legal number correspondingly, in the Invoice Ref and Transaction Ref columns.
If legal numbers are not configured, the Invoice Ref and Transaction Ref columns display document numbers.
For example, for a Cash Receipt, it will display the Invoice Number and Cash Receipt number correspondingly,
in the Invoice Ref and Transaction Ref columns.
Use the Sort By section on the Selection sheet to organize how the totals should be summarized on the report.
You can filter using various criteria including Customer, Customer Group, GL Control, and GL Accounts.
Menu Path
• Financial Management > Accounts Receivable > Reports > AR Invoice Balance
24 Epicor ERP | 10.2.400

Workshop - Review the AR Invoice Balance Report
In this workshop, review the AR Invoice Balance Report.

Navigate to the AR Invoice Balance Report.
Menu Path: Financial Management > Accounts Receivable > Reports > AR Invoice Balance
1. Navigate to the Filter > Customer sheet.
2. Click the Customer button.

The Customer Search window displays.
3. In the Starting At field, enter Dalton and click Search.
4. In the Search Results grid, verify Dalton Manufacturing is highlighted and click OK.

The Open Invoice Balance Customers print form displays.
6. In the Reference column, review the details for the invoice created in the Workshop - Invoice Customer.
Note The Doc Debit Amount column displays the value of 550.00. This value represents the customer
invoice amount.
7. In the Reference column, review the details for the credit memo invoice created in the Workshop - Create
RMA Record.
Note The Doc Credit Amount column displays the value of 550.00. This value represents the applied
credit memo amount.
8. Close the Open Invoice Balance Customers print form.
9. Exit the AR Invoice Balance Report.
Epicor ERP | 10.2.400 25

Conclusion Return Material Authorization (RMA) Processing Course
Conclusion
Congratulations! You have completed the RMA Processing course.
26 Epicor ERP | 10.2.400

Return Material Authorization (RMA) Processing Course Index
Index
M
material transaction detail report 21
Epicor ERP | 10.2.400 27

Additional information is available at the Education and
Documentation areas of the EPICweb Customer Portal. To access
this site, you need a Site ID and an EPICweb account. To create an
account, go to http://support.epicor.com.

Rma - Processing 10.2.400

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Rma - Processing 10.2.400

Uploaded by

Copyright:

Available Formats

Epicor ERP

Return Material Authorization

Epicor ERP | 10.2.400 3

Return Material Authorization (RMA) Processing Course

4 Epicor ERP | 10.2.400

Before You Begin

Specific audiences will benefit from this course.

Epicor ERP | 10.2.400 5

2. In the Current Password field, enter manager.

4. In the Confirm new password field, re-enter the same password.

6 Epicor ERP | 10.2.400

4. From the Main menu, select the Main Site.

Epicor Cloud ERP Specific Information

Epicor Cloud ERP Specific Information

Epicor ERP | 10.2.400 7

1. Customer service creates an RMA.

2. Receiving is given the items against the RMA.

3. Inspection examines the items and determines what should be done:

4. Order processing creates a new requirement as necessary.

5. Accounting issues credit as necessary.

8 Epicor ERP | 10.2.400

Epicor ERP | 10.2.400 9

Daily RMA Processing

10 Epicor ERP | 10.2.400

Epicor ERP | 10.2.400 11

Workshop - Enter a Sales Order

1. From the New menu, select New Order.

2. In the Customer field, enter Dalton and press Tab.

5. In the Ship Via field, select or verify UPS Ground displays.

7. Record the sales order number ______________.

8. Navigate to the Lines > Detail sheet.

9. From the New menu, select New Line.

10. In the Part/Rev field, enter 84005-042 and press Tab.

11. In the Order Quantity field, enter 10.00.

12. In the Unit Price field, verify 55.00 displays.

13. In the Discount % field, enter 0.00.

14. Click Save.

15. Exit Sales Order Entry.

12 Epicor ERP | 10.2.400

Workshop - Ship Order to Customer

1. From the New menu, select New Pack.

3. In the Ship Via field, verify UPS Ground displays.

6. From the New menu, select New Line.

8. In the Line/Rel field, enter 1 and 1.

11. Click Save.

13. Navigate to the Summary sheet.

14. Select the Shipped check box to confirm the shipment.

15. Click Save.

16. Record the Pack ID number _______________.

17. Exit Customer Shipment Entry.

Epicor ERP | 10.2.400 13

Workshop - Invoice Customer

1. From the New menu, select New Group.

4. From the Actions menu, select Get > Shipments.

5. Click the Manual Selection button.

8. To the message, click Yes.

9. To the message, click OK.

10. Navigate to the Summary sheet.

11. In the Subtotal field, verify 550.00 displays.

12. In the Invoice Amount field, verify 550.00 displays.

13. Record the invoice number__________.

14. From the Actions menu, select Group > Post.

15. Click Submit and exit AR Invoice Post Process.