JOB TITLE IT Assistant

REPORTS TO IT Officer

About CNFA and Amalima Loko

CNFA is a US-based non-profit nongovernmental organization (NGO) that
works to stimulate economic growth and improve rural livelihoods in the
developing world through five core capabilities: (1) Productivity, Food
Security and Nutrition; (2) Input Supply and Farm Services; (3) Economic
Resilience and Rapid Recovery; (4) Value Chain Development; and (5)
Volunteer Technical Assistance. Amalima Loko is a new USAID-funded 5-
year program implemented by CNFA and 5 partner organizations which
applies community-driven approaches to improve food security, nutrition,
and natural resource management in over 80 communal wards in
Matabeland North.
Position Summary

The IT Assistant will be responsible for supporting ICT services in one of

two Amalima Loko field offices. S/he will closely work with district staff
and IT Officer for effective IT support.

Location – Hwange or Lupane

Responsibilities
 Process all District IT procurement requests through IT Officer.
 Conduct regular service and maintenance of all IT equipment in
the District.
 Responsible for installing, upgrading components, setting up
software, assisting with network administration in the districts.
 Maintaining and troubleshooting all network and computer
related issues.
 Monitoring performance and managing parameters to provide
fast responses to front-end users;
 supporting computer networking for best performance,
 Troubleshooting and repair of hardware and Software systems,
  Monitor company compliance of IT requirements.
 Assist in testing and evaluating all new technology including
M&E systems e.g. database etc.
 In collaboration with IT Officer and M&E Manager, support
strategies and tools for monitoring and evaluating the project.
 Conducting electrical safety checks on computer equipment
 Working closely with IT Officer on technology issues e.g.
graphic designing, Geographic Information Systems
development, software development teams.
 Resolving all district IT support issues.
 Recommend and enhance office IT system through appropriate
upgrades.
 Policy implementation for asset management, maintenance of
district component inventory.
 Support Database administration and Database systems and
equipment including but not limited to Android devices in the
district.
 Attend to all data capture issues at District level.
 Attend to all Commodity Tracking System (CTS) issues in
consultation with IT Officer.
 Help desk and online systems support.
 Produce bi-monthly IT report for relevant districts of operation.
 Document and report all IT related Incidents to IT Officer.
 Any other duties assigned by supervisor.

Qualifications

 A diploma in IT. A degree in computer science will be an added

advantage
 At least 3 years experience in IT, preferably with NGOs in remote
field offices
 Additional relevant experience and education may compensate for
a lack of IT diploma.
 Further training in IT a plus
 Clean class 4 drivers’ license

Knowledge, Skills and Abilities Requirement

 Ability to work in a team
 Reliable & ethical
 Strong interpersonal and communication skills.
  Good organizational skills and attention to detail
 Ability to multitask, manage pressure, and work independently
 Ability to maintain confidentiality and treat people fairly and
equitably.

Languages
Fluency in spoken and written English is essential. Ability to speak and
understand IsiNdebele and/or other languages spoken in Matabeleland
North is preferred.

Qualified candidates especially women are encouraged to send their

applications. To apply please send cover letter and CV to
Amalima.consultancy.services@gmail.com with “IT Assistant” in the
subject line.

Applications close 10 November 2020 at 12 noon.