Enabling Work From Home

April 2020

Private & Confidential

Agenda

Technology Challenges associated with Working

1
from Home

2 Enabling seamless Connectivity

3 Collaborate Better

4 Share Documents in a Secure Manner

2
Challenges associated with enabling WFH

Setting up Comms Collaborate Data Security Information Exchange

• Accessing Desk/ • Conduct and • Ensuring • Exchange “heavy

Landline numbers participate in confidentiality of files”
• Connect easily with Reviews company
Customers without • Collaborate with information
sharing personal Colleagues &
numbers Partners

3
Work from Home Solutions
Customer need

Employees need to Distribute Calls to Employees need to Secure Access/

Employees need to
Connect Securely from Employees working Connect to Global Storage of key
Collaborate effectively
Home from home Offices Documents

International Bridging Document

Remote Access Hosted IVR Web Conferencing
Services Management System

TTBS Offering

4
Enabling the Communications setup

How do Employees connect from Home in a

Secure manner?

How do we mask Calls of employees calling

Clients from their personal numbers?

How do we mask Calls of employees calling

Clients from their personal numbers?

5
Remote Access
Access your IT Systems securely while working from Home

Seamless Business Employees can connect to work systems in a

Continuity secure manner while working from Home

Multi Device / OS Install across multiple Operating Systems and

Support Devices

Cloud based offering with no physical

Zero touch Install
installation required

Bundle with TTBS Remote Access can be leveraged through your

MPLS MPLS Network

6
Hosted IVR
Setup a Cloud based IVR System within Hours

Seamless Customer Agents can receive customer calls on their

Connect mobile while working from home

Dynamic Call Termination number can be changed in few

Routing seconds on your own

Call hunting to multiple agents, so if one is

Call Hunting
busy, other can answer the Call

Track team’s Performance, Call quality, Missed

Analytics
Calls through real time Analytics

7
Interactive Website
Make your Website Interactive with your Agents working from Home

Address every lead, click on your website with

Interactive Website
an interaction

Agent Can be Agents can address website queries working

anywhere from Home

Auto routing of chat to department specific

Auto Routing
agent

Collaborate to In-Chat file sharing. Multi-agent chat and agent

Resolve collaboration

8
Collaborate with Colleagues, Partners & Customers

How do we conduct Sales or Other Operations

Reviews?

How do we conduct meetings with Clients?

How do teams continue to Engage and

Collaborate?

9
Audio & Web Collaboration
Collaborate easily with Colleagues, Partners and Customers from your Desktop, Smartphone or Tablet

Unlimited Fixed Affordable Monthly Rental - No need to

Conferencing worry about Usage or Port charges

Conference with 125 Participants at the same

Participants
time

Local dial in across 80 Countries across the

Wide Reach
World with 130+ Access numbers

Feature Rich & File Sharing, Chat, Record and Replay meetings
Secure over a Secure Conferencing Setup

10
International Bridging Services
Let employees make International calls while working from home without any ISD packs

Avoid purchase and Prevent misuse of costly ISD

Optimize ISD costs
minutes

Password protected ISD Calling at employee

Secure Calling
level

Employees can call from anywhere and any

Simple to use
phone; no need to install any app

Protect privacy of employee’s personal mobile

Privacy
number by masking it on International calls

11
Office 365 Collaboration Suite
Launching Soon

Productivity and Collaboration made easy

• Office 365 is a cloud-based subscription service that brings

together the best tools for the way businesses work today

• By combining best-in-class apps like Excel and Outlook with

powerful cloud services like OneDrive, Share point and
Microsoft Teams, Office 365 lets anyone create and share
anywhere on any device

• Office 365 is a one-stop-shop collaboration and Productivity

Teams One Drive Share Point Yammer suite of Applications

12
Secure Document Sharing

How do we Access or Share Large Documents

from Home?

How do we ensure confidential documents are

accessible to authorized users only?

How do multiple people work on the same

Document?

13
Document Management System
Ensure Storage, Access to Confidential Documents in a Secure manner

Ensure Document Secure and de-risk Document repositories from

Security data loss

Increase Improve employee productivity by allowing

Collaboration employees to work on the same document

User groups with role-based access to

Access Anywhere
important documents

Enhance accountability and transparency with

Enhanced Controls
detailed audit trails

14
Dropbox for Business
Launching Soon

Central Place to Store and Access Documents while you work from Home

• Dropbox Business simplifies your work by offering a central

place to access and share files

• Your teams can work anywhere, syncing important files across

all devices

• Shared folders and links help teams collaborate on any file type,
without the need for bulky email attachments or flash drives

15
TTBS Value Proposition

One-Shop-Shop Scale as you Grow

Multiple Services bundled as one Start with the Base Pack and scale the
Infrastructure as you Grow

Zero CAPEX 24/7 Support

No Initial Investments required. 24/7 Support across phone, web and
email