Negotiation Forrmat and Techniques

• Speak about internent connection and all and

resolve all connectivity issues
• Give your opening statement. Set Agenda in your
statement(the things to be discussed during the
negotiation and invite inputs from the opposite
side).
• Start in a collaborative mode (indicate the
questions to be asked to each other to gather
information at the beginning)
• Be situationally aware. Don't always stick to the
script. Do not dodge questions.
• Create trust among both parties while answering
the questions. Have good body language like eye
contact, nod your head, smile, change of tone in
your voice, leaning into the camera, occasional and
subtle hand gestures, etc. and be actively listening
throughout. Notice your hand gestures, etc. and
other distractions in the zoom camera during the
negotiation and correct it.
• Talk about your primary interests while answering
these questions and thereby set your goal for this
negotiation. Merge your primary interests with your
goals and be a little emotional and convincing here.
• Give a good and short summary and identify
common interests.
• Ask your questions in a brief manner at the start
 and don't beat around the Bush. Do not ask direct
and cut throat questions and do not appear
all aggressive. Instead ask subtle and indirect
questions, thereby gathering more information and
being polite as well. For example:
Direct question: Can you tell me about so and so
thing? or What is your status/stance on so and so
issue?
Indirect question: Would you mind explaining more on
so and so thing?
Can you please explain more on your stance/status or
what you feel or what are your views about so and so
issue?
• Be clear about your priorities and ask questions at
that time itself to the opposite party about these
priorities. Do not loose out on discussing about
certain issues. Address most issues as far as
possible. Answer precisely and do not keep adlign
questions on facts that are already given or can be
understood from the general information.
• Do not reveal your entire confidential information
during the negotiation. Only subtly reval it via
questions. For example:
The confidential information says there are travel
restrictions on the band 'U2' so they can't necessarily
come to perform that easily during the pandemic.
During the negotiation revealing that this band 'U2'
can't come due to travel restrictions will weaken your
case. You cna instead ask are you aware on any travel
restrictions imposed by other countries in their citizens
(this will automatically cover U2) during the pandemic.
Thereby gathering information as well as not revealing
or disclosing your confidential information and not
weakening your case.
• When there is a flat out rejection to a certain
proposal by the opposite party, ask them why they
felt that way right then and there.
• Your proposals must identify with your and your
opposite parties interests and needs and should be
clear on these terms. Frame your proposal in such
a manner that it seems hard for the opposite party
to reject it without being rude. Identify common
interests and include them in your proposals.
Can be done partly through persuation and partly
by relying upon the interests and needs. Never
propose something that would be contrary to your
interests and needs.
SMART analysis of proposals:
S - Specific
M - Measureable
A - Achieveable
R - Realistic
T - Timebound
• Summarize the solution towards the end properly
and clearly.
• Never instantly use adjectives like great , amazing
etc. for a proposal, especially when you would
have to discuss it with higher representatives to
 agree upon it. However you can use adjectives like
sounds interesting and similar terms and say that
you would take it to your higher authorities or boss
for their perusal.
• Play your characters well, it earns bonus points.
• Greet and congratulate each side towards the
end and thank them as well for the successful
negotiation and for their time. And say sweet yet
formal temporary farewells, like looking forward to
seeing you soon again and take care and have a
nice day, etc. Try to discuss upon a date and time
for the subsequent meetings as well.
Last modified: 17:52