$$$[sm4Sight~10051~6FE9C3C334B447AED35A201014010150]$$$

Forecourt
  Location: 11692 ­ DCT ­ Dubai, DU
  Date: 2020­10­11 Survey Total: 24.96%
  Time: 14:35

Auditor Detaiils   -
Auditor's Car
SUV 

Date of Audit

11.10.2020

Day of Audit
  Sunday 

Time In

14:35

Time Out

14:37

Background Information   -
BG1. Number of cars ahead of you in queue at the filling station

Comment: 0

BG2. Number of cars across all bays, getting filled or waiting to get filled
Comment: 2

BG3. Number of staff across all the bays in the forecourt
 
Comment: 2

BG4. What was the total waiting time before you reached the fuel dispenser?
No Waiting 

BG5. Employee Number ( Forecourt Operator who served you) Comment: No name badge,no card

BG6. Employee Number ( Forecourt Operator who served you) Comment: No name badge

Attendant Welcome   30.00% (105 / 350)

A1. Did the attendant approach your car immediately after reaching the pumping 105/105
station.
Yes (105 pts) 

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 A2. Did the attendant approach your car from the driver’s side? 0/105
 
No (0 pts) 
Comment: He approached from passenger side

A3. Did the attendant make immediate eye contact, smile and acknowledge you? 0/140
No (0 pts) 
Comment: He was sitting on chair,and when i parked the car he stood up and didn't say anything.he did not look
welcoming

Attendant Appearance   0.00% (0 / 140)

B1. Was the attendant in the company uniform. 0/70
No (0 pts) 
Comment: The uniform was different from the normal emarat stations, the uniform was White shirt & Green
trousers. Emirates Petroleum was mentioned on his shirt. Was wearing a tag around his neck.
 
B2. Was the attendant presentable? 0/70
No (0 pts) 
Comment: The uniform was shabby looking

Process of Fueling   49.90% (246 / 493)

C1. Did the attendant suggest to fill up or fill the tank? 123/123
Yes (123 pts) 
Comment: Yes, he asked how much as price?

C2. Did the attendant ask you about the type of Petrol for eg., 95 Special, 98 Super or 0/74
Diesel, Sir/Madam?”
No (0 pts) 

C3. Did the attendant begin fuelling your vehicle after confirming the order & without 123/123
attending any other customer?
  Yes (123 pts) 

C4. Did the attendant request to clean the windscreen? 0/123
No (0 pts) 

C5. Did the attendant promote any other products? 0/25
No (0 pts) 

C6. Did the attendant handover to you any promotion leaflet ? 0/25
No (0 pts) 

Payment Process   0.00% (0 / 210)

D1. Did the attendant ask you how you want to pay (Cash, Cards, Safeer/Atheer or RFID 0/70
(Connect Tag) ?
No (0 pts) 

D2. Did the attendant ASK if you would like a system generated Transaction slip/ cash 0/70
memo ?
No (0 pts) 
Comment: I had to ask for the memo bill
 

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 D3. Did the attendant deliver the precise amount of change due to you? 0/70
No (0 pts) 
Comment: When i give him 100,he said i don't have change, so had to give him exact amount

Attendant Goodbye   0.00% (0 / 210)

E1. Did the attendant thank you, make eye contact and bid you goodbye? 0/105
No (0 pts) 
 
E2. Did the attendant encourage you to visit the site again 0/105
No (0 pts) 

Infrastructure   -
F1. Was the Air/Water Dispenser in working condition at the facility?
No 

F3. Was the area where you filled up petrol clean without any water and fuel spillages?
Yes 

  F4. Was the ancillary unit free of dust and garbage bin not overflowing?
No 
Comment: It was very dusty and looked unclean

F2. Was the merchandise for sale near the petrol dispensing machine arranged properly?
No 

Covid Behaviour   -
G1. Were all staff wearing gloves and mask properly?
No 
Comment: Only mask no gloves

  G2. Did the staff maintain social distance in their interaction with customers?
Yes 

G3. Was hand­sanitizer present/ encouraged to use at the facility?
No 

Comments   -
Please include your comments for the experience 

Comment: The branch looked dusty,unclean,places where walls and floor was broken.

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 Please upload the receipt of purchase Comment:

Please upload any picture that you have found interesting in the visit Comment:
 

  Survey Total: 24.96%

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