ETHIOPIAN AIRLINES GROUP-ETHIOPIAN AIRPORTS

EA FINANCE-DISBURSEMENT & GENERAL ACCOUNTS TEAM

MFA FOR IDENTIFICATION OF CUSTOMER SATISFACTION LEVEL
SPECIFIC MFA RELATED TO CONSTRUCTION RELATED PAYMENT PROCESS
AS of October, 2022
Please take a few minutes to tell us about your satisfaction level by rating on the following queries

Cost Centerconstruction
Date:-Oct.12-2022
Dear Customer:
Thank you for giving us the opportunity to better serve you. Please help us by taking a few minutes to tell us about the Construction Related Payment Process that you have received so far. We appreciate
your business and want to make sure we meet your expectations. We hope that you will accept this as a token of our good will.
Sincerely,

Michael Abebe Beza,

Team Leader, Disbursement & General Account

1 Are you satisfied by the quality of Construction Related Payment Process service delivery?

1 Very Dissatisfied 2 Dissatisfied 3 Somewhat Dissatisfied 4 Neither Satisfied nor Dissatisfied 5 Somewhat satisfied 6 Satisfied 7 Delighted 7

2 Are you satisfied by the time delivery of Construction Related Payment Process?

1 Very Dissatisfied 2 Dissatisfied 3 Somewhat Dissatisfied 4 Neither Satisfied nor Dissatisfied 5 Somewhat satisfied 6 Satisfied 7 Delighted 7

3 Are you happy with the working relationships of our staffs who are assigned for Construction Related Payment Process Related activities?

1 Very Dissatisfied 2 Dissatisfied 3 Somewhat Dissatisfied 4 Neither Satisfied nor Dissatisfied 5 Somewhat satisfied 6 Satisfied 7 Delighted 7

4 How do you rate the Quality of our reply to Construction Related Payment Process related matters?

1 Very Dissatisfied 2 Dissatisfied 3 Somewhat Dissatisfied 4 Neither Satisfied nor Dissatisfied 5 Somewhat satisfied 6 Satisfied 7 Delighted 7

5 How do you rate the Time of our reply to Construction Related Payment Process or related matters?

1 Very Dissatisfied 2 Dissatisfied 3 Somewhat Dissatisfied 4 Neither Satisfied nor Dissatisfied 5 Somewhat satisfied 6 Satisfied 7 Delighted 7

6 How do you rate our customer handling regarding Construction Related Payment Process or related matters?

1 Very Dissatisfied 2 Dissatisfied 3 Somewhat Dissatisfied 4 Neither Satisfied nor Dissatisfied 5 Somewhat satisfied 6 Satisfied 7 Delighted 7

7 How do you rate the service delivered by D&GA Sectiion regarding Construction Related Payment Process process?

1 Very Dissatisfied 2 Dissatisfied 3 Somewhat Dissatisfied 4 Neither Satisfied nor Dissatisfied 5 Somewhat satisfied 6 Satisfied 7 Delighted 7

8 Construction Related Payment Processs, please, type your comments or recommendations for future improvement of our services.

our company was satesfied on the processes, during payment ,Keep it up!!__________________________________________________________________________________________________________________________________

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http://portal.ethiopianairlines.com/default/Corp/CFO/MEAF/DG/_layouts/15/start.aspx#/Lists/Construction%20related%20payment%20process%20MFA%20Survey%20Oc/overview.aspx
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 ETHIOPIAN AIRLINES GROUP-ETHIOPIAN AIRPORTS
EA FINANCE-DISBURSEMENT & GENERAL ACCOUNTS TEAM
MFA FOR IDENTIFICATION OF CUSTOMER SATISFACTION LEVEL
SPECIFIC MFA RELATED TO CONSTRUCTION RELATED PAYMENT PROCESS
AS OF OCTOBER 31, 2021

Somewhat Neither
Very Dissatisfied Satisfied nor Somewhat
Dissatisfied Dissatisfied Dissatisfied satisfied Satisfied Delighted
Achieved
No Queries 1 2 3 4 5 6 7 Total Max Achieved in %

Are you satisfied by the quality of Construction Related

1 Payment Process service delivery? 7 7 49 49 100.00%
Are you satisfied by the time delivery of Construction
2 Related Payment Process? 7 7 49 49 100.00%

Are you happy with the working relationships of our staffs

who are assigned for Construction Related Payment Process
3 Related activities? 7 7 49 49 100.00%

How do you rate the Quality of our reply to

Construction Related Payment Process related
4 matters? 7 7 49 49 100.00%
How do you rate the Time of our reply to Construction
5 Related Payment Process or related matters? 7 7 49 49 100.00%

How do you rate our customer handling regarding

6 Construction Related Payment Process or related matters? 7 7 49 49 100.00%

How do you rate the service delivered by D&GA Section

7 regarding Construction Related Payment Process? 7 7 49 49 100.00%

Related to Construction Related Payment Process, please,

type your comments or recommendations for future
8 improvement of our services below:
Result 100.00%
Target 0.85
Achievement 117.65%

Summary of open ended comments on Construction Related Payment Process MFA Survey

Compliment (2) Compliant (2)

To All EA FINANCE-DISBURSEMENT & GENERAL

ACCOUNTS TEAM.

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