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Chapter 1

THE PROBLEM AND ITS SCOPE

INTRODUCTION

Rationale of the Study

As the world revolves, the technology evolves too. This evolution

make changes for a more efficient, easier, and rapid access for businesses

improvements. The introduction of the computer, the internet, and e-

commerce have a huge impact on how business operate and market. The

involvement of accelerating social media technology may have similar impact

on businesses now and into the future. As the new technologies became

applicable, businesses that learn to utilize the new technologies gains great

benefits. Some of the best-known examples include technology-driven

companies such as Microsoft, eBay, Amazon and Google. Social Media

Marketing is the hottest new marketing concept

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